Apple iTunes Apps took money from my Credit Card without my consent! Be Careful!!!

Weissbier

All,

Please be careful when downloading 'Free' Apps from iTunes. I got an iPod Touch for Christmas, so I'm new to iTunes, etc., and learnt the hard way that iTunes can easily take your money without your full consent.

I downloaded some games for the kids which were listed as 'Free', but surprisingly turned out to be far from being free. I discovered this a few days later when I found out after iTunes had taken €60 off my Credit Card without my consent. These games turned out to be free to download but not to play. I've contacted the Credit Card Company about this fraudulent use but they said that when you give iTunes your details it's similar to setting up an unlimited debit service with iTunes, so tough, that's not saying the bank was not understanding, they said they could not help!! and you'll have to learn from this. I tried contacting Apple, iTunes, they are almost equally as bad as Ryanair. Other than writing to an Office in Luxemburg I found only one email address, and as expected I've have heard nothing back!!!

Please be sure that you scroll to the next page on the App before downloading and read all the details of the App (games, etc.). After checking out some the 'Free' Apps more closely since. I found that the facility to take your money without your full consent would appear to be widespread whether through the form of Upgrades or actual game usage.

AdMMM

Have you tried calling them? I was very critical of Apple not having any email address for support but their phone support really are some of the best out there. Instead of long-winded correspondence by email that could have taken days, I had my issue sorted out within minutes of calling them.

Dodge

Could you list the apps to help some people?

Seems a scandalous way of doing things

rivalius13

Problem: What you're describing is impossible. You've gotta sign in and authorise any purchase in iTunes. The problem isn't with iTunes, either your account has been compromised or you bought something willingly.

bnt

Are these so-called "freemium" apps? Free to download, but full of in-game purchases? Here's a story about one such app that had kids selecting in-game upgrades and spending money, unbeknownst to their parents.

Assuming you have a password on your iTunes account, I think you'd better change it immediately - but be aware that the password is cached for 15 minutes. You could buy an app with the password then hand the iPod to the kid, who can then go buying upgrades unchecked for the next 15 minutes. You can fix this in Settings / General / Restrictions / Enable Restrictions, enter a passcode, then turn off all kinds of stuff.

aidan_walsh

rivalius13 wrote: »

Problem: What you're describing is impossible. You've gotta sign in and authorise any purchase in iTunes. The problem isn't with iTunes, either your account has been compromised or you bought something willingly.

This. Even if you aren't prompted to enter a password repeatedly (you are the first time) you are still asked if you are sure you want to make a purchase and need to confirm it.

Dodge

aidan_walsh wrote: »

This. Even if you aren't prompted to enter a password repeatedly (you are the first time) you are still asked if you are sure you want to make a purchase and need to confirm it.

In fairness the OP did say that the ipod was giving to kids. its not that hard to think a kid would click yes on certain things without fulling reading them

cornbb

Dodge wrote: »

In fairness the OP did say that the ipod was giving to kids. its not that hard to think a kid would click yes on certain things without fulling reading them

I would say that its the OP's responsibility to kidproof their device before giving it to the kids. Its unfortunate that the OP wasn't aware that in-app purchases exist. Do your kids know your iTunes password, OP? Purchases can only be made without a password for a few minutes after it has initially been entered, as others have pointed out.

FYI you can enable restrictions by going to Settings > General > Restrictions. I don't have kids but if I did I'd certainly lock down any smartphone/computer that I let them play with.

Soarer

I noticed a few of these apps when looking at the "Top 10 Free" section in the app store.
In each app, it does state that "while this app is free, you will be asked to buy items during the game", or words to that effect.
The warning isnt in flashing lights or anything, but it is in the first line or two of the description.

aidan_walsh

I tried contacting Apple, iTunes, they are almost equally as bad as Ryanair.

Did you try using the support page?

fairchild

Weissbier wrote: »

All,

I downloaded some games for the kids which were listed as 'Free', but surprisingly turned out to be far from being free. I discovered this a few days later when I found out after iTunes had taken €60 off my Credit Card without my consent.

you should have got an itunes receipt within 12h of your purchase- what does it state?

do any of us really believe that apple, who just kicked an app out of the store because you could take a picture with the volume button would allow these alleged schemes?

ironclaw

I've never had a problem with the App Store. It would go against every credit card convention for you to confirm a purchase. Entering your password is like a CVV number. A double check. I develop myself but haven't looked at In-App purchases. I would presume you link the App to your iTunes account. Hence you'd have to at least enter your password (Technically speaking the iPhone password keychain can't be shared to my knowledge)

Can you post up the exact App and we can have a look?

And +1 on the phone support. It's unrivaled! They will even give you a direct line to Apple Cork if you want to speak to senior people.

Johnmb

fairchild wrote: »

you should have got an itunes receipt within 12h of your purchase- what does it state?

do any of us really believe that apple, who just kicked an app out of the store because you could take a picture with the volume button would allow these alleged schemes?

I think it's fairly clear that what happened here is that his kids know what his password is and used it. Not Apple's fault that he either gave someone his password, or has crafty kids.

kingshankly

rivalius13 wrote: »

Problem: What you're describing is impossible. You've gotta sign in and authorise any purchase in iTunes. The problem isn't with iTunes, either your account has been compromised or you bought something willingly.

its not impossible, I recently got billed 159 euro gor purchasing "gems" in bakery story can also happen in farm story.
the game is on the ipad which my 3 1/2 year old daughter has now monopolized and it is possible to purchase these gems, s pop up comes up asking you to buy and she was obviously clicking yes unwittingly, this is possible if you have already visited the iTunes store and not logged out .
I emailed them and a couple of emails later I have been refunded.
this is iTunes explanation



When an In App purchase is being offered on the device, a separate window will open asking if you wish to purchase it. If you click Buy, then the purchase is made.

It is possible that this purchase could have been unintentional. A password is not required when purchasing In App items within an application, if you have purchased from the iTunes Store in the last fifteen minutes and if you did not sign out of your account. Please sign out of your account after every purchase.

bigjohnny80

OP, you need to control your iPod better. All the settings are there to avoid this. Hope you get your money back.

rivalius13

kingshankly wrote: »

its not impossible, I recently got billed 159 euro gor purchasing "gems" in bakery story can also happen in farm story.
the game is on the ipad which my 3 1/2 year old daughter has now monopolized and it is possible to purchase these gems, s pop up comes up asking you to buy and she was obviously clicking yes unwittingly, this is possible if you have already visited the iTunes store and not logged out .
I emailed them and a couple of emails later I have been refunded.
this is iTunes explanation



When an In App purchase is being offered on the device, a separate window will open asking if you wish to purchase it. If you click Buy, then the purchase is made.

It is possible that this purchase could have been unintentional. A password is not required when purchasing In App items within an application, if you have purchased from the iTunes Store in the last fifteen minutes and if you did not sign out of your account. Please sign out of your account after every purchase.

Everything you said there was covered by my post. Apple never mysteriously charged you for nothing, you (Or in this case your daughter) intentionally purchased the in game stuff. Maybe now you'll have the sense to enable restrictions to block In-app purchases.

kingshankly

I agree but in my ignorance I thought you would have to use your password anytime you make a purchase, I have since disabled in app purchases whic if Anybodys interested can be done as follows

From the home screen, select Settings > General.

2. Select Restrictions

3. Enter a 4-digit passcode. Make sure you remember this passcode, in case you need to change these settings later on.

4. Set the restrictions you want by tapping individual controls on or off.

By default, all controls are on (not restricted). Tap an item to turn it off and restrict its use.

5. Scroll down the screen to the Allowed Content area.

6. Set In App Purchases to OFF.

Dublinstiofán

Weissbier wrote: »

Please be careful when downloading 'Free' Apps from iTunes. I got an iPod Touch for Christmas, so I'm new to iTunes, etc., and learnt the hard way that iTunes can easily take your money without your full consent.

Rubbish, you agreed to this, its in the iTunes T&C. If you didn't read them its your own fault.

Weissbier wrote: »

I've contacted the Credit Card Company about this fraudulent use

Apple didn't fraudulently use anything. You gave them permission to take funds for whatever is bought on your iPod when you agreed to the iTunes T&C's and the T&C when you registered your credit card.

Weissbier wrote: »

I tried contacting Apple, iTunes, they are almost equally as bad as Ryanair.

Apple have the third highest customer service ratings in 2010. They can hardly be compared to Ryanair who were in 2008 rated by 30,000 customers as one of the worst airlines in Europe when it comes to food, comfort and pre flight arrangements.

Weissbier wrote: »

Please be sure that you scroll to the next page on the App before downloading and read all the details of the App (games, etc.). After checking out some the 'Free' Apps more closely since.

I don't think anybody needs to be reminded of this except for yourself. And your not likely to forget when your €60 never comes back. A costly mistake to make. I'd suggest adjusting the restrictions on the device so this never happens to you again! Good luck with the new iPod!

Weissbier

Although some of ye are right, I should have paid more attention to the small print!!! i.e. 'Free' but not really free!!!! Also as confirmed with my bank and as pointed out by some of the respondants once you give them your Credit Card details you've given the right to take you money at will.

The point of my first post was to alert people to this 'In-App' purchase facility that is set up with some 'Free' to download but not use games. My comparison to RyanAir is somewhat justified in that the advertised price (in this case free) is not entirely true, you may then ultimately pay another price in the long term. We all know this about Ryanair, and now accept this, and the point about iTunes Apps (and I know this from speaking with friends) not everyone knows about In-App purchases!

So my ultimate point is that under the word 'Free' in the top right corner of the App download screen is for the majority misleading. It should clearly say that the App is not free to use!!!

rivalius13

Weissbier wrote: »

Although some of ye are right, I should have paid more attention to the small print!!! i.e. 'Free' but not really free!!!! Also as confirmed with my bank and as pointed out by some of the respondants once you give them your Credit Card details you've given the right to take you money at will.

The point of my first post was to alert people to this 'In-App' purchase facility that is set up with some 'Free' to download but not use games. My comparison to RyanAir is somewhat justified in that the advertised price (in this case free) is not entirely true, you may then ultimately pay another price in the long term. We all know this about Ryanair, and now accept this, and the point about iTunes Apps (and I know this from speaking with friends) not everyone knows about In-App purchases!

So my ultimate point is that under the word 'Free' in the top right corner of the App download screen is for the majority misleading. It should clearly say that the App is not free to use!!!

What is the app in question? You seem to be wary about naming the app.

Blazer

rivalius13 wrote: »

What is the app in question? You seem to be wary about naming the app.

I think it was this app?

http://scoopertino.com/announcing-app-store-express-the-fastest-way-to-give-apple-your-money/

kingshankly

there's plenty of apps that this happens with farm story and bakery story were the 2 that caught me out

RnR

Check out "I got Smurfed" by Capcom on Facebook.
Some horror stories!
Happened to me. Nearly €30. Got on to iTunes/Apple and got a full refund.

Weissbier

Below is the APP that took my money. I think all the 'Tap' games are the same, 'free' to download but not use.

Tap Zoo: Christmas, Developer: Pocket Gems, Inc.

I specifically didn't name the App as I didn't think it was necessary as I assumed most 'Free' APPs are the same, i.e. not really Free. And ulitmately my experience is to merely to potentially warn as many people as possible of scams like this.

As a similar thing happened to my wife last year with her phone. She entered a competion by phone and was complaining about her credit ever since and having to Top-Up regularly. 6 months later she found out that she was scammed by the company that held the competion. She had unwittingly had signed up to them taking something like €3/week recurring fee.

Rabble Rabble

I think that the OP has a point, although it is not Apple but the game which is mis-using the in-app purchase. Apple really need to block these games. Or just turn off the 15 minute login. Why not warn if in a game.

( That said the OP's family is a bit naive.)

Rabble Rabble

but there are plenty of free and cheap apps.

Rabble Rabble

link on the smurfs.

http://www.pocketgamer.co.uk/reader_comments.asp?e=25171&t=206913&sec=7&p=Is+Capcom's+Smurfs'+Village+only+top-grossing+due+to+accidental+in-app+purchasing%3F&et=news

guil

op that game is on my iphone and there is no need what so ever to make a purchase unless ya want things to happen faster

BrianD

Seems to be a straight forward case of buyer beware. The OP did not read what he was buying. Giving away something for free to fulfill an ongoing service charge is a practice that has been around for a while.

However, I suspect that there are app makers that are simply copying the subscription premium SMS model that has been around for years and presenting the information to the consumer in a misleading way. It would be good if the OP could provide a link to the apps that appeared 'free' but generated a subscription charge.

rivalius13

Weissbier wrote: »

Below is the APP that took my money. I think all the 'Tap' games are the same, 'free' to download but not use.

Tap Zoo: Christmas, Developer: Pocket Gems, Inc.

I specifically didn't name the App as I didn't think it was necessary as I assumed most 'Free' APPs are the same, i.e. not really Free. And ulitmately my experience is to merely to potentially warn as many people as possible of scams like this.

As a similar thing happened to my wife last year with her phone. She entered a competion by phone and was complaining about her credit ever since and having to Top-Up regularly. 6 months later she found out that she was scammed by the company that held the competion. She had unwittingly had signed up to them taking something like €3/week recurring fee.

You need to sit your family down and have Eddie Hobbs come in and tell you about the importance of reading the small print, because obviously you haven't learned anything.

BrianD

Dublinstiofán wrote: »

Apple have the third highest customer service ratings in 2010. They can hardly be compared to Ryanair who were in 2008 rated by 30,000 customers as one of the worst airlines in Europe when it comes to food, comfort and pre flight arrangements.

Just on a point of information you are not comparing like for like as the first article refers to customer service and the second article refers to opinions about an airline and not their customer service. You could argue that Ryanair have the buying processes spot on if one looks at the ever increasing numbers of people that are able to buy a ticket and fly with them.

One criticism of Ryan air is the various charges that some people describe as "hidden" that get added as you book. Many people don't like this. It could be that iTunes are allowing app developers to "bury" subscription terms in the text for a free application. The subscription market is going to grow on iTunes so perhaps Apple need to insist on more clarity on apps that will generate an ongoing subscription charge.

Perhaps they should have a Subscription App tag for these ones?

guil

BrianD wrote: »

Seems to be a straight forward case of buyer beware. The OP did not read what he was buying. Giving away something for free to fulfill an ongoing service charge is a practice that has been around for a while.

However, I suspect that there are app makers that are simply copying the subscription premium SMS model that has been around for years and presenting the information to the consumer in a misleading way. It would be good if the OP could provide a link to the apps that appeared 'free' but generated a subscription charge.

theres noting misleading about the in app purchases that the op got charged for in the tapzoo app
it clearly says buy x amount of stars for x amount

Johnmb

guil wrote: »

theres noting misleading about the in app purchases that the op got charged for in the tapzoo app
it clearly says buy x amount of stars for x amount

And it seems clear that this isn't as a result of the 15 minute log in thing, it is happening with several games and for a large amount of money, so it clearly is a case of someone knowingly entering in the password in order to facilitate these purchases. If they have never bothered to think why they need to enter their iTunes password, then they have nobody to blame but themselves.

dee o gee

This is the same as most facebook games, farmville, fishville, mafia wars pretty much all of them give you the choice of buying more coins for money. I have never played tap zoo or the smurf game so I can't comment on how obvious it was that you were being charged.

If it's kids that are buying these things on their parent's iphones/ipods well Im sorry, but it's a tough lesson to learn that you should sign out of your account before handing them the game, you wouldn't hand your kids your credit card, tell them the pin number and let them loose in a toy shop.

Dublinstiofán

BrianD wrote: »

Just on a point of information you are not comparing like for like as the first article refers to customer service and the second article refers to opinions about an airline and not their customer service. You could argue that Ryanair have the buying processes spot on if one looks at the ever increasing numbers of people that are able to buy a ticket and fly with them.

I was merely pointing out that its absolutely ridiculous to mention the both in the same sentence as they are nothing alike.

weldoninhio

Weissbier wrote: »

Below is the APP that took my money. I think all the 'Tap' games are the same, 'free' to download but not use.

Tap Zoo: Christmas, Developer: Pocket Gems, Inc.

I specifically didn't name the App as I didn't think it was necessary as I assumed most 'Free' APPs are the same, i.e. not really Free. And ulitmately my experience is to merely to potentially warn as many people as possible of scams like this.

As a similar thing happened to my wife last year with her phone. She entered a competion by phone and was complaining about her credit ever since and having to Top-Up regularly. 6 months later she found out that she was scammed by the company that held the competion. She had unwittingly had signed up to them taking something like €3/week recurring fee.

How was she scammed if she had signed up, unwittingly or not??:rolleyes: Next time you see an ad on TV for something like this, look at the writing on the bottom of the screen, the bit in bold that says This is a subscription service.

Perhaps you should read up on things before you sign up for them? As for your excuse that the developers are calling the app free when you have to pay for them!! The apps are free, if you wanna but coins etc. to hurry the game along you can, otherwise you have patience and let them build up over time. There is no obligation to purchase anything.

bnt

I have played a few of these "freemium" games, but I'm a cheapskate and resisted the in-game purchases. You can manage without spending any money, then progress in the game just takes longer. So (if you ask me) by all means install these games, just be sure to add the Restrictions already described (under settings) so that in-game purchases are totally blocked.

Many app makers are looking to the "freemium" model as a source of revenue. There's even a blog about it, freemium.org, which describes it like this:

The term freemium is coined using two powerful words ‘Free’ and ‘Premium’. It describes a business model where in you give away a core product for free and then generate revenue by selling premium products to a small percentage of free users ...

Caveat Emptor! Not all free games are "freemium", but anything with a farming-type element probably is ...

Mellor

Weissbier wrote: »

Although some of ye are right, I should have paid more attention to the small print!!! i.e. 'Free' but not really free!!!!

Weissbier wrote: »

Below is the APP that took my money. I think all the 'Tap' games are the same, 'free' to download but not use.

I don't know what the ap in questino is like.
but I imagine that you are able to use it without buying extras. Maybe not 1005 of the game or you can enjoy it for free.

To be honest, I don't see what they did wrong. You agreed to terms, you bought an app. and you allowed your child to spend with your credit card.

tbh, this thread (along with the mobile phone "scam") just makes you sound naive.
I would expect a 10 year old to be aware that those mobile phone ads are premium subscription services. They are a waste of money, but the fine print is alwayss mentinoed (legally has to be).

I would also expect anyone with a credit card to know how they work. If you give it to apple, or anyone, they can bill you at a click of a bnutton.

If you're concerned, then delete the credit card details and use a gift card, so the child is limit to 20/50 euro of apps a week/month/year etc

Weissbier

I think some of ye miss the point of thread.

"Be Careful!!! All may not be what it seems!"

With regards to my child having my Credit Card this is not true. I left my Credit Card details with iTunes as I had mistakenly believed that the details were fully secure. I was not aware that there was a Direct Debit system with iTunes and it could be used for In-App purchases without confirmation. The money was taken from my Card as he played the 'Free' to download game, iTunes kept taking money from my account without his knowledge as he played. I was only made aware of the problem when I got the bill.

However in fairness to iTunes (and to retract the comparison to RyanAir), they got back to me and agreed with me and refunded these In-App purchases. They also explained how to prevent further problems. Which I guess reinforces my point, they too somewhat agree that these products can be unfair.

You might be right in saying I was naive to believe the word in big bold capitals 'Free'. With respect to the phone issue this happened when these type subscription products first came to the market when lots and lots of people were similarly caught out (I would say scammed). Most people have now become educated to these products. The inclusion of this example was to highlight the different types of scams out there.

With respect to how a credit card works, I'm well aware how they work, but what I was not aware of was that how easily some companies like iTunes can have regular unconfrmed access through items like In-App purchases. You must remember APPs are a relatively new product to the market and as such not everyone is fully aware of how Apps and more especially In-App purchases work as profiteering devices, as I confirmed with my friends who own iPhones and iTouches when I told them of these products.

guil

How is it a scam or a subscription product. Like I said I have the same game on my iPhone and there's no need to make 1 purchase unless ya want to play through quicker

rivalius13

guil wrote: »

How is it a scam or a subscription product. Like I said I have the same game on my iPhone and there's no need to make 1 purchase unless ya want to play through quicker

There's no point, he didn't learn when his wife signed up to a subscription and didn't learn now, it's ALWAYS someone else's fault, never his. I think he's Brian Cowen...

BrianD

rivalius13 wrote: »

There's no point, he didn't learn when his wife signed up to a subscription and didn't learn now, it's ALWAYS someone else's fault, never his. I think he's Brian Cowen...

There's always an onus of buyer beware. Quite clearly that if you have a mobile device that not only can run up a charge for normal usage but also contains your credit card then there's a huge onus on the owner to be mindful of it and take responsibility.

It seems apparent that the types of folks that made zillions out of SMS subscriptions, ringtones and other premium rate services are moving into subscription apps. Moving with the times and all that. They will comply with whatever roles and laws apply but will always make it easy for the user to buy their services - they will use every trick in the book to do this.

I'm sure the refund by Apple to the OP was without prejudice but, to me, it seems like a tacit admission that if the default settings of the device combined with a fremium app that allows a child to run up a credit card then all is not well. Having said that Apple can easily up the standard through customer education and make it more difficult for charges to be generated with the consumer being fully aware of what they are doing..

cgarvey

I would normally hop on the "buyer beware" wagon and jump down the OP's throat, but Apple have been irresponsible here as well.

It's not obvious when you enter your iTunes password that it will be cached for any, and all, future purchases including in-app purchases. Apple's whole MO is to produce easy-to-use-for-everybody devices & software. This doesn't fit in with that.

The OP would have to go to Google (because it's not obvious from the Apple product pages, or iTunes Store) to find out about this password caching.

To balance that, the OP when purchasing the app should have noticed the in-app purchases bit (and at least been cautious to not allow that to happen), and, definitely should have researched the consequences of handing over an iOS device to a child (the Restrictions settings feature, the high risk of breakage, the potential of access to inappropriate content, and so on).

So the simple addition, by Apple, of "which will be remembered for 15 minutes" would go a long way to solving this confusion.

Like with premium SMS scams, it's not quite as simple as "Buyer Beware", though that has a large part to play.

cgarvey

Weissbier wrote: »

However in fairness to iTunes [..], they got back to me and agreed with me and refunded these In-App purchases.

Yes, only it didn't cost Apple anything, it cost the app developer. Whilst the app developer made 70% of the initial in-app purchase (Apple keeping 30%), they had to refund 100% of the purchase, and are now out of pocket for your irresponsibility (as well as Apple's, in not addressing password caching more blatantly). You're not 1 up on Apple, don't worry!!

Tom Dunne

cgarvey wrote: »

It's not obvious when you enter your iTunes password that it will be cached for any, and all, future purchases including in-app purchases. Apple's whole MO is to produce easy-to-use-for-everybody devices & software. This doesn't fit in with that.

I am not so sure it is cached.

I read the Irish Times on the iPad at least twice a week, but every single time it asks me for my password. So I know when I am going to make a purchase.

And it shows up on my iTunes account as an In-App purchase, so I assume it is the same thing as the OP. Or are games different?

Also, isn't there a setting somewhere you can set to "remember my password"? Or, preferably, not to remember my password.

aidan_walsh

All In-App purchases are handled by the same system, irregardless of the app type.

bnt

Tom Dunne wrote: »

I am not so sure it is cached.

Not permanently cached: the iTunes password is cached for about 15 minutes after the last purchase. The examples I've read about involve a parent installing an app then immediately handing the device to the kid, who goes "whee!". Again: turning off in-game purchases will sort this. It's also occurred to me that that would only happen when an app is installed on the device directly, not when the app was pushed on via iTunes on a Mac or PC.

Johnmb

Tom Dunne wrote: »

I am not so sure it is cached.

I read the Irish Times on the iPad at least twice a week, but every single time it asks me for my password. So I know when I am going to make a purchase.

And it shows up on my iTunes account as an In-App purchase, so I assume it is the same thing as the OP. Or are games different?

Also, isn't there a setting somewhere you can set to "remember my password"? Or, preferably, not to remember my password.

Any in app purchases that I've made have required me to enter my password (although none have been game related). I don't think there is a setting anywhere on the phone to remember my password, at least not as far as purchasing apps, or in app purchases, are concerned.

whiterebel

Johnmb wrote: »

Any in app purchases that I've made have required me to enter my password (although none have been game related). I don't think there is a setting anywhere on the phone to remember my password, at least not as far as purchasing apps, or in app purchases, are concerned.

If you purchase, put in your password and purchase again within 15 minutes you won't be asked for your password again. Big feature about this on Watchdog recently, and exactly the same as the OP, logged in, handed over to the kid who downloaded £700+ over time.

ironclaw

whiterebel wrote: »

If you purchase, put in your password and purchase again within 15 minutes you won't be asked for your password again. Big feature about this on Watchdog recently, and exactly the same as the OP, logged in, handed over to the kid who downloaded £700+ over time.

I blame the parent or guardian. Its like giving your credit card to them. As regards £700, how did they do that in 15 minutes? Its a pity that Apple get the flak while its really the consumer who is to blame.

whiterebel

ironclaw wrote: »

I blame the parent or guardian. Its like giving your credit card to them. As regards £700, how did they do that in 15 minutes? Its a pity that Apple get the flak while its really the consumer who is to blame.

It wasn't in one 15 minute burst, it was over a month apparently......:D

Just thought - do they not get an email for their purchases every time like the music or apps?