700 euro down after car service!!!

heybaby

I think i'll be going north next time i have a full service done. Having rung around lots of toyota dealers for quotes on getting a full service on a yaris and getting roughly the same quote from each (so much for competition) i opted on the dealer in deansgrange. This was my first full service with the car since i bought it second hand 18 months ago. Needless to say i was stunned at the final price of 700 quid. Granted this does include the price of 4 tyres (they rang me to say they were dangerous to drive on, news to me but who am i to argue with the experts). The break pads on the car had 2000 miles left on them but i decided to just have them replaced anyway while i was getting the rest done.

220 euro tyres
130 euro break pads
350 euro service (parts and labour)

700 euro grand total!!!:(

Nonoperational

Depends on what the service included. Does it say on the invoice?

rccaulfield

130 for pads-just front pads? Are you gonna race it? How much was an hours labour?

EPM

€350 so for a full service? Higher end of the scale maybe but not out of this world either for a main dealer.

The others were normal wear and tear items. Also never let a garage source they tyres for you. If you do a ring around you'll probably find the same 4 tyres for less than €220...they have a decent mark-up on tyres.

heybaby

gpf101 wrote: »

Depends on what the service included. Does it say on the invoice?

oh yes its fully itemised, i dont have a quibble with that. its just the overall cost of 700 lids on christmas week was a shock. The car was in good working order, just sorry i dont have enough experience to do the oil change , filter change etc myself.

gondorff

Did they work through their lunch break?

Nonoperational

It depends what 350 included. If it's just oil, filters and plugs then it's very high.

heybaby

rccaulfield wrote: »

130 for pads-just front pads? Are you gonna race it? How much was an hours labour?

they had the car from 9 am till 4, it didnt specify the per hour rate. race it? not at all, just normal commuting.

x in the city

heybaby wrote: »

I think i'll be going north next time i have a full service done. Having rung around lots of toyota dealers for quotes on getting a full service on a yaris and getting roughly the same quote from each (so much for competition) i opted on the dealer in deansgrange. This was my first full service with the car since i bought it second hand 18 months ago. Needless to say i was stunned at the final price of 700 quid. Granted this does include the price of 4 tyres (they rang me to say they were dangerous to drive on, news to me but who am i to argue with the experts). The break pads on the car had 2000 miles left on them but i decided to just have them replaced anyway while i was getting the rest done.

220 euro tyres
130 euro break pads
350 euro service (parts and labour)

700 euro grand total!!!:(

for a yaris its at the uber end of the richer scale....

Stevie Dakota

Welcome to main dealer pricing. Nothing there surprises me.

As far as the brake pads are concerned it's ludicrous to be told they have 'X' km's left on them. What % are they worn? Even then you can't be certain they are being straight with you.

I had 3 main dealer services on a car, and with every service the % worn figure was all over the place, all on the same pads.
First service - 65% worn
Second service - 25% worn
Third service - 60% worn

heybaby

gpf101 wrote: »

It depends what 350 included. If it's just oil, filters and plugs then it's very high.

they replaced about 6 or 7 things.. all itemised, filters, oil change etc....but i suppose you are leaving it up to them to decide what shoul be changed.

heybaby

Having rung around all the main toyota dealers in the city the price ranged from 230 - 270 for a yaris, out of interest i rang an independent garage and instantly quoted 190 but i didnt have the experience or confidence to go with them so i decided to go with the toyota dealer.

Henry Ford III

€350 for an oil, filter and plugs service is outrageous. €200 too much imho.

Brake pads and tyres are ok price wise.

knifey_spoonie

Im guessing you only rang around to Dublin dealers, you should have made a couple of calls to some others outside of the pale. The price for the tyres aint bad at 55 each. 350 for a full service ie oil filter, air filter and plugs is crazy and 130 for pads is nuts.

All i can say is if you are considering going north next maybe try some country dealers first, i can tell you for a fact they will be a hell of alot cheaper.

coylemj

knifey_spoonie wrote: »

All i can say is if you are considering going north next maybe try some country dealers first, i can tell you for a fact they will be a hell of alot cheaper.

+1 I take my Golf GT down the country for a full service, the last one cost about 120 excluding any major parts though they did phone to say that the rear tyres were worn and did I want a new pair, I said no because I knew they weren't worn down to the limit or anywhere near it.

djimi

You go to a main dealer you pay main dealer prices. There is a lad down the road from my office who charges €170 for a full service on most cars and it would be no different from what you paid €350 for.

Anan1

djimi wrote: »

You go to a main dealer you pay main dealer prices. There is a lad down the road from my office who charges €170 for a full service on most cars and it would be no different from what you paid €350 for.

Main dealers are fairly amenable to negotiation these days - I pay Castle Subaru €200 for a service on a Forester 2.5XT. I did pay €185 for front pads, but I suppose they're a lot bigger than the ones on a Yaris.

sentient_6

I dont see the problem here at all. You got 4 tires for 220? Thats grand. & when you say 350 parts plus labour for the service sure that includes the labour for the tires & brake pads(i.e the whole days work not just the filters & stuff). & you said yourself they told there was x amount left on the pads btw, you could've said no & got an indy to do them later. & btw you didnt need to get the tires off them either you couldve shoppped around. Sorry, i just dont see the issue.

x in the city

heybaby wrote: »

Having rung around all the main toyota dealers in the city the price ranged from 230 - 270 for a yaris, out of interest i rang an independent garage and instantly quoted 190 but i didnt have the experience or confidence to go with them so i decided to go with the toyota dealer.

well there is no point bitching on here about it so.

what year is the yaris fwiw? unless it is a relatively new model its lunacy going to a main stealers

a yaris is not exactly a s class in terms of doing jobs on

maidhc

It sounds dear, but probably only by €200 or so over what you would have paid anywhere else.

Runing a car is an expensive business, and more expensive if you use a main dealer.

mickdw

We are all assuming 4 tyres were changed. It wouldnt surprise me if that was for 2 tyres only.

I still remember a fiat dealer trying to charge parents 179 punts in 1983 for a single tyre for a fiat mirafiori . It would have been a 145/75/13 or so!

irelandspurs

Main dealer=rip off,would never go to one

BronsonTB

Thread title is a bit misleading as it includes service/tyres & brake pads...

General service at 350 is a bit expensive for a yaris but you did pay main dealer premium.....Overall not a much of a rip as I first thought from the thread title....

cadaliac

BronsonTB wrote: »

Thread title is a bit misleading as it includes service/tyres & brake pads...

General service at 350 is a bit expensive for a yaris but you did pay main dealer premium.....Overall not a much of a rip as I first thought from the thread title....

€350 for oil and filters, which also included labor for fitting tyres.
i don't care how wealthy you are. That’s a rip off in anyone’s book.
Taking into account that the Yaris will take a lot less oil than most cars (assuming it's a 1L) and the cost of filters shouldn't be that much either.

kildare.17hmr

Just out of curiosity i priced a service kit for a 04 yaris and a newer model 06 in the motorfactors in work here. €75 and €83, a filter on the 06 is more expensive. that price includes front pads. even doin a service on that car with pads your talkin 1.5 -2 hrs max labour.

VinnyTGM

Your laziness cost you dear.
They told you there was a bit left on the pads, you could have looked at them yourself, why did you get them changed?
You could have assessed the tyre's yourself and if they did need changing, you could have shopped around.

As for the oil, filters etc your not going to wake up some day and instantly know how to change them, get a socket set and try it, print off a detailed guide from the internet if you need to be guided.

Ush1

http://www.amazon.co.uk/Toyota-Petrol-Service-Repair-Manual/dp/1844252655

Save yourself some money next time.:)

baldbear

The price of the tyres sounds right if you really did need 4 or they just said you did.

The labour and parts at €350 sounds pricey.
I think they saw you coming tbh.

I've a Toyota myself and just go to a local fella who does a service quite reasonably. Those main dealers seem to be quite expensive.

Nonoperational

irelandspurs wrote: »

Main dealer=rip off,would never go to one

That's not always true in fairness. There are some good deals on services in dealers at the moment.

BostonB

Out of curiosity did they fit summer tyres or all season tyres?

daRobot

In fairness, while some folk here seem to portraying independents as the holy grail, and the main dealers as quite the opposite, but you could just have easily been overcharged and charged for work not needed (or not even done) by an independent.

There seems to be a disproportionate amount of bad eggs involved in the motor trade in this country, and independent mechanics are certainly not exempt from this.

Your service is most certainly at the upper end of what you should be paying, but at least you know that genuine Toyota parts were fitted to your car.

rebel.ranter

I would like to know exactly what they did for the €350. it is impossible to say if it was a rip off if the details of work are not available.
There's a few in work who think "a service" is a catch all event that magically resolves all the issues with the car. For example did they fix or replace anything else in the car like brake fluid or coolant change, were the brake discs changed or was it brake pads changed all round?
Did you get a temporary replacement car? Was the car given a valet as well? All of these factors will contribute as to whether you got good value.
Sure some independents are cheaper, partly because their hourly rates are cheaper (cheaper overheads) but it's also partly because they don't always use Original Equipment parts. Sure there are "OE equivalent quality" parts but not the same always.
You have to compare like with like.

dcmraad

Hi OP

Could you provide us a breakdown of what was done.

Also does the dealership do tyres, or do they do what most dealerships do, and send the car down to the local tyre place they have an arrangement with.

I would like to see a breakdown of the tyres to see if you were charge labour on that, a new set of michelins for your car should only be 220 max fitted and balanced.
#
We have a year old yaris, and we have the service charges broken down in advance, year was was 100 quid, year 2 will be 130, and year 3 will be 130 too, all from a main dealer.

slimjimmc

Yeah, an itemised list with prices would at least mean that we're no longer guessing what exactly you got done.

BostonB

rebel.ranter wrote: »

..Sure some independents are cheaper, partly because their hourly rates are cheaper (cheaper overheads) but it's also partly because they don't always use Original Equipment parts. Sure there are "OE equivalent quality" parts but not the same always.....

I've had more problems with main dealer not using oem parts than independents, and they charged full whack regardless too.

BostonB

daRobot wrote: »

In fairness, while some folk here seem to portraying independents as the holy grail, and the main dealers as quite the opposite, but you could just have easily been overcharged and charged for work not needed (or not even done) by an independent.

There seems to be a disproportionate amount of bad eggs involved in the motor trade in this country, and independent mechanics are certainly not exempt from this.

Your service is most certainly at the upper end of what you should be paying, but at least you know that genuine Toyota parts were fitted to your car.

Anythings possible, but most people are talking from experience, over many years.

rebel.ranter

BostonB wrote: »

I've had more problems with main dealer not using oem parts than independents, and they charged full whack regardless too.

That is a disgrace, I assume you made a complaint to the brand directly too!

Honda08

heybaby wrote: »

I think i'll be going north next time i have a full service done. Having rung around lots of toyota dealers for quotes on getting a full service on a yaris and getting roughly the same quote from each (so much for competition) i opted on the dealer in deansgrange. This was my first full service with the car since i bought it second hand 18 months ago. Needless to say i was stunned at the final price of 700 quid. Granted this does include the price of 4 tyres (they rang me to say they were dangerous to drive on, news to me but who am i to argue with the experts). The break pads on the car had 2000 miles left on them but i decided to just have them replaced anyway while i was getting the rest done.

220 euro tyres
130 euro break pads
350 euro service (parts and labour)

700 euro grand total!!!:(

rip off end of. the price for €350 for a service is mad.

just to compare,
a full main service on an accord 2.0 Petrol , incl all filters, pollen filter etc
costs around €300. the accord uses much more oil than the yaris, so when you compare that part of your bill alone its expensive.

i now only use main brand dealers in the north for service work, i find the experience a lot better, and more professional.

once bitten twice shy and all that. I dont mind paying a fair price, but I wont be ripped off, at the last service up north, it was pointed out to me by the dealer, that the orignal iridium plugs had been replaced at 40k km by the Irish dealer, and relaced with standard plugs. the iridium plugs have a much longer life than 40km.:mad:

BostonB

I didn't think to tbh. But the dealer closed shortly afterwards.

yosemite_sam

heybaby wrote: »

I think i'll be going north next time i have a full service done. Having rung around lots of toyota dealers for quotes on getting a full service on a yaris and getting roughly the same quote from each (so much for competition) i opted on the dealer in deansgrange. This was my first full service with the car since i bought it second hand 18 months ago. Needless to say i was stunned at the final price of 700 quid. Granted this does include the price of 4 tyres (they rang me to say they were dangerous to drive on, news to me but who am i to argue with the experts). The break pads on the car had 2000 miles left on them but i decided to just have them replaced anyway while i was getting the rest done.

220 euro tyres
130 euro break pads
350 euro service (parts and labour)

700 euro grand total!!!:(

sounds like you were mugged off, I had an 08 mondeo serviced with 4 new tyres for less than 500 euros

BronsonTB

cadaliac wrote: »

€350 for oil and filters, which also included labor for fitting tyres.
i don't care how wealthy you are. That’s a rip off in anyone’s book.
Taking into account that the Yaris will take a lot less oil than most cars (assuming it's a 1L) and the cost of filters shouldn't be that much either.

Might help if the OP clarified & showed exactly what was covered in the 350 before we go judging too much....esp if the car was worked on from 9am till 4pm.

EPM

BronsonTB wrote: »

Might help if the OP clarified & showed exactly what was covered in the 350 before we go judging too much....esp if the car was worked on from 9am till 4pm.

There is no way that there's 7 hours work involved in a service, pads and tyres.

cadaliac

BronsonTB wrote: »

Might help if the OP clarified & showed exactly what was covered in the 350 before we go judging too much....esp if the car was worked on from 9am till 4pm.

Agreed !!
Although the OP said that they "had" the car for that amount of time and not that they were working on the car for that amount of time.

BronsonTB

Ok...I'll just ask then if the OP can clarify & show exactly what was covered in the 350 breaking down the parts & labour seperately

Raiser

Get recommendations for a good, decent, honest local Mechanic who will take care of your Vehicle and charge you a fair fee that that reflects his work, effort and money spent on parts.....

- Main Dealers only exist to charge as much as they can feasibly get away with (which is often close to extortion) for everything from new Cars, servicing to replacement parts.

kildare.17hmr

daRobot wrote: »

In fairness, while some folk here seem to portraying independents as the holy grail, and the main dealers as quite the opposite, but you could just have easily been overcharged and charged for work not needed (or not even done) by an independent.

There seems to be a disproportionate amount of bad eggs involved in the motor trade in this country, and independent mechanics are certainly not exempt from this.

Your service is most certainly at the upper end of what you should be paying, but at least you know that genuine Toyota parts were fitted to your car.

I no a very well established Toyota dealership who buys most of their service kits from ether our motorfactors or another local factors. dont asume just because you go main dealer you are getting genuine parts.

In my experience the ones with the huge overheads are the ones who need to cut their costs and this is one of those ways. like another poster said indipendents are not shy of doing this ether but thats up to you to find a trustworthy and decent garage or mechanic. im sure someone here can recomend someone in your area for next time

daRobot

BostonB wrote: »

but most people are talking from experience, over many years.

And what exactly makes you think i'm not?

There's whole lot of independents that are absolute micky-mouse outfits, masquerading as experts, and saying "you should have gone to an independent" is such an easy throwaway comment to make on a forum when someones been potentially overcharged/ unhappy with work, but going to one is no guarantee of a better experience.

I'm not hyping up the main dealer experience here, far from it, but in terms of comeback on work done, you'll have more with the main dealer rather than the discounted rate (non-itemisied no receipt) you get for 'cash' from the indy, and therefore absolutely no comeback.

daRobot

kildare.17hmr wrote: »

In my experience the ones with the huge overheads are the ones who need to cut their costs and this is one of those ways. like another poster said indipendents are not shy of doing this ether but thats up to you to find a trustworthy and decent garage or mechanic. im sure someone here can recomend someone in your area for next time

I would imagine that using aftermarket parts is outside the terms of their franchise?

But for sure, a good recommendation is key. I was recommended and used few "good" indys for BMW who were frankly atrocious. Only decent indy i've experienced in Dublin was MKW motors, who were incredible.

BostonB

daRobot wrote: »

And what exactly makes you think i'm not?

There's whole lot of independents that are absolute micky-mouse outfits, masquerading as experts, and saying "you should have gone to an independent" is such an easy throwaway comment to make on a forum when someones been potentially overcharged/ unhappy with work, but going to one is no guarantee of a better experience.

I'm not hyping up the main dealer experience here, far from it, but in terms of comeback on work done, you'll have more with the main dealer rather than the discounted rate (non-itemisied no receipt) you get for 'cash' from the indy, and therefore absolutely no comeback.

I don't think anyone did say that though. So I dunno what your point is tbh. Seems to me the general feeling is, many dealers are unreasonably expensive, you can usually get a better deal elsewhere, and going to a dealer is no guarantee of anything. You need to be informed and know what is being done, and whats a reasonable price for it. Be informed, simply that.

Personally I get an itemised reciept and my book stamped from the independent. If you don't ask for one thats you're own fault. I've found some main dealers not doing that also. They were a bit put out I asked for one too. In general though putting lots of things on reciepts/bills is something most dealers are very good at.

Essien

I don't understand how a service could cost so much, especially on a small car like a Yaris which wouldn't even use a whole lot of oil. I'd be curious to see what exactly was included in the €350. We service trucks up to 7.5tonnes for less than €300 and we're main dealer.

BostonB

I think a lot of main dealers have dropped their prices now, average seems to be 180~200 for a average car. I imagine bigger cars, trucks would be more expensive, as they'd use more oil and might be more complex. I follow what in the service book, as to what to do, except that i might change the oil more often than the official intervals.