Mugged with KOL tickets

miss-bored

I am posting as a last hope for help or advice on an incident that took place last week.

Basically I was mugged last Friday @ 4pm in Dublin.

I lost all the contents of my hand bag and this included my camera, makeup, apartment keys, credit cards, jewellery, licence, sunglasses, the list goes on and on but It also contained 4 standing Kings of Leon tickets for the O2 gig on 11th Dec. My boyfriend and I were planning on going to this concert along with my sister and her boyfriend.

I phoned Ticketmaster Fri evening hoping that they could re-issue or even void these tickets but they said they couldn’t do anything for me. Surely on entering the O2 venue a serial number is displayed when your ticket is scanned? They say the serial numbers only prove that the ticket is legitimate. They said if i had seating tickets they might be able to cancel but because i has general admission there was nothing that could be done.

I was planning on giving a ticket to my sister for her 30th on Fri evening as we both are HUGE KOL fans. I’m completely devastated,
Does anyone know or have any ideas of anything i can do? I am close to giving up at this stage as I have already emailed ticketmaster, MCD, the O2 and have had no luck so far :mad:

Fluorescence

Chances are the scummers already sold your tickets on.

ButtersSuki

Did you pay for the tickets with a credit card or cash? If it was credit card, you could get the value of the tickets back though that, and possibly trace the ticket numbers. If it's cash, I'm afraid you've no chance.

Similar thing happened to me over 10 years ago and it sucks major ass. I know it's hard to put things into perspective at the moment but just consider yourself unfortunate to have been mugged and lucky not to have been seriously hurt.

gsxr1

sorry to hear about your misfortune.

But I would think o2 staff would have to much on their plate on concert day without the added hassle of finding the muggers.
I would think the the people who nicked your tickets would have sold them on anyways.
I think there is 13,000 people in

kfallon

Whereabouts in town were you mugged?
Sorry to hear that btw, scumbags everywhere you look

Xavi6

To be fair it's probably a blessing in disguise. Kings of Leon are sh*t live.

biko

Try getting a Garda theft report and fax that to Ticketmaster? Speak to a manager.
But most likely there's nothing you can do as you had possession of the tickets and they can be sold on which means two others will maybe go or the tickets were just thrown away.

Edit: Their policy
http://www.ticketmaster.ie/h/lost_stolen.html

Lost, Stolen, or Destroyed Tickets
If you have not received your tickets within two business days prior to an event, or you notice your tickets are missing or have been destroyed, please contact customer services immediately . Be prepared with the confirmation number for your account. Our Customer Services Advisors are available to answer your questions and resolve your queries quickly and easily.

By verifying whether the tickets are replaceable, and, if they are replaceable, they will instruct you as to where and when to pick up your replacement tickets. This is normally done at the Box Office prior to the show, and the tickets are marked as "Duplicate" so that they are easily identified as the valid tickets, however Ticketmaster may require you to follow a different procedure in order to obtain the replacement tickets. If replacement tickets are to be issued, then we may require that they only be picked up by the person whose name appears on the credit card used to purchase the tickets and that that person must present the credit card used to purchase the tickets, along with a confirmation number and valid photo identification.

Tickets should always be treated like cash. General admission tickets cannot be replaced. Keep them in a safe place, away from direct heat, sunlight, and moisture. Be sure to store them where they can easily be found again. Tickets are printed on heat-sensitive paper. Any contact with higher temperatures will cause the ticket to darken or turn black, so please keep this in mind when storing. Do not attempt to laminate tickets.

godscop

The price of the tickets you wont be the only one who was mugged..13,000 got mugged.

Wazdakka

Did you buy the tickets with a credit card?
Or more importantly, a credit card with any fancy insurance that might cover it?

godscop wrote: »

The price of the tickets you wont be the only one who was mugged..13,000 got mugged.

Haaaaiiiiiooooooooooo

starbelgrade

Xavi6 wrote: »

To be fair it's probably a blessing in disguise. Kings of Leon are sh*t live.

To be fair, that's a fairly shit thing to say to someone who's just been mugged.

bonerm

Xavi6 wrote: »

To be fair it's probably a blessing in disguise. Kings of Leon are sh*t live.

Shít on cd too. At least they're consistent I suppose.

Crunchy Friends

I don't have any advice really but I'm sorry to hear you got mugged!
I would go with the above poster who is saying to try and get your money back through a credit card company if that is what you used or to go through the police and see if that does you any good!

Scumbag muggers. It's a good thing you weren't hurt but at the same time you've listed off so many possessions you lost! It's a horrible thing to happen

alwaysadub

Reading the title i thought someone actually mugged you with KOL tickets. 'Give me all your money or you're gonna get these tickets!'

Anyway-as already said, if you paid by credit card you might get your money back.

miss-bored

I paid by MasterCard and phoned them up, they say as I received the tickets/product therefore I am not entitled to any refund.
I would have thought that the serial numbers could be cancelled or something. Looks like I may give up at this stage
It was along the Quays (Aston Quay) where the incident occured and it was before 4pm on a friday afternoon.
I tried to hang on but the scum dragged me on my back up a side street till he got it. Hating Dublin at the moment.

kraggy

Xavi6 wrote: »

To be fair it's probably a blessing in disguise. Kings of Leon are sh*t live.

FYP.

OP, sorry to hear about your experience.

gsxr1

gsxr1 wrote: »

But I would think o2 staff would have to much on their plate on concert day without the added hassle of finding the muggers.

As far as I know o2 staff don't do the tickets etc, this crowd do
http://www.ticketscan.org/
Might be worth ringing them, you never know

Of course the tickets have no doubt been sold on for a bag of junk or three.

Mountjoy Mugger

starbelgrade wrote: »

To be fair, that's a fairly shit thing to say to someone who's just been mugged.

This is the After Hours forum - all sorts frequent here.

starbelgrade

Mountjoy Mugger wrote: »

This is the After Hours forum - all sorts frequent here.

I have over 11,000 posts. Most of them in AH.

I know that.

Still doesn't mean I'm gonna let it slide.

WindSock

miss-bored wrote: »

I tried to hang on but the scum dragged me on my back up a side street till he got it. Hating Dublin at the moment.

Horrible thing to happen but fair play to you for hanging on for that long though.

clived2

I recently bought 4 general admission tickets for kings of leon on the cheap.

whiskeyman

Ok, so the fact you said you had them, then got stolen means they won't help.
What if you said you hadn't received them yet? Wouldn't the onus be back on them? Since they don't use registered post, they'd have no proof?

Crunchy Friends

miss-bored wrote: »

I paid by MasterCard and phoned them up, they say as I received the tickets/product therefore I am not entitled to any refund.
I would have thought that the serial numbers could be cancelled or something. Looks like I may give up at this stage
It was along the Quays (Aston Quay) where the incident occured and it was before 4pm on a friday afternoon.
I tried to hang on but the scum dragged me on my back up a side street till he got it. Hating Dublin at the moment.

That's stupid of ticketmaster, you would think they have some sort of policy in place!

Sounds like a very scary experience. There is some serious scum in this city :mad:

theholyghost

I left my tickets at home before I gig a few months ago. I went to the boxoffice before the gig, produced my card and they reprinted the tickets.

I would suggest going to the box office on gig day way before anyone who has the stolen tickets will turn up and get them reissued.

OutlawPete

miss-bored wrote: »

I paid by MasterCard and phoned them up, they say as I received the tickets/product therefore I am not entitled to any refund.

First of all, don't mind Ticketmaster.

I would say more on that, but my post would be deleted.

Trust me, you are ENTITLED to duplicates tickets, don't ask for them, DEMAND them and tell them you want the original tickets canceled.

They will then either post them to you or have them for collection at the Box Office.

Tell them, if they don't cancel them and issue duplicates that you will report them to the National Consumer Agency and issue a chargeback on the credit card.

You can do the latter now if you wish, just phone your bank and they will do it for you.

TheZohanS

It might be too late now as you've already contacted them, but ring up Ticketmaster again and say that you didn't receive your tickets at all. I ordered tickets before and didn't receive them in the post and they posted me out another set. Chances are they haven't logged anything on their system.

oppenheimer1

Mugged at 4pm on a friday afternoon and no-one came to help? The city has gone to hell altogether...

ButtersSuki

It was along the Quays (Aston Quay) where the incident occured and it was before 4pm on a friday afternoon.

I'm shocked that no-one came to help you, speaks volumes for where we are as a society. It's still bright at 4pm ffs. Shame on anyone who stood by and watched this as I'm sure someone had to see this.

thebigbiffo

as outlawpete said - you are entitled to have them re-issued. it is simmply a case of them cancelling the serial numbers of the ones stolen, they'll be flagged as cancelled on the door if they're sold on or yer man tries to use them.

so in actual fact - if (when) they're sold on, 2 people will have been effectively mugged.

Dubh Geannain

Dirty rotten Fuggers!

Sorry to hear that OP.

Ri_Nollaig

thebigbiffo wrote: »

as outlawpete said - you are entitled to have them re-issued. it is simmply a case of them cancelling the serial numbers of the ones stolen, they'll be flagged as cancelled on the door if they're sold on or yer man tries to use them.

so in actual fact - if (when) they're sold on, 2 people will have been effectively mugged.

They will probably be flogged as cheap as possible and anyone buying tickets well below the face value should assume something is wrong, if they do and don't care then fúck em.

I used to live close to the ha'penny bridge, place isnt the best but still a bit shocked that someone could be mugged on such a busy street at 4pm and no one notice/care?

nxbyveromdwjpg

If you paid cash then you have a problem as they might not be able to identify your tickets (do they still take your name when buying from a booth?), if you paid by card then you should have no problem getting them cancelled and reissued. I know from personal experience they can and do do this all time, including general admission.

AnonoBoy

As has been stated get the tickets reissued. If you got them by post then say you never received them. If you bought them at a booth just say they were lost and have them cancelled.

The person who buys them will unfortunately get rejected at the doors but that's not your problem.

miss-bored

Rang ticketmaster twice over weekend and they said its in their terms and conditions that they dont reissue or cancel lost or stolen tickets. They also said they cant be identified with serial mumbers, All the serial numbers do is confirm that the tickets are real.

It wasnt even 4pm it was 3:45pm when it happend so very bright indeed - there was lots of traffic and not one stopped. Two woman ended up on the scene, one just heard me scream the other saw most of what happened? I phoned garda and i have to admit they were great but there is very little they can do too.

miss-bored

yes i am going to try that one, mailed them already!

miss-bored

miss-bored wrote: »

It wasnt even 4pm it was 3:45pm when it happend so very bright indeed - there was lots of traffic and not one stopped.

that's frightening, I'm not into violence at all but the fact no one intervened when a lady was mugged is shocking.

orourkeda

why were you carrying the tickets around?

OutlawPete

miss-bored wrote: »

Rang ticketmaster twice over weekend and they said its in their terms and conditions that they dont reissue or cancel lost or stolen tickets.

They are feeding you horseshit, you are not alone - they do this regularly.

I take it they are telling you that because your tickets are 'standing' tickets (General Admission) that they won't replace them.

They cannot do this as it goes against your Consumer rights.

This is in effect, penalizing people that buy standing tickets over seating tickets and although they do this all the time, it is not allowed.

miss-bored wrote: »

They also said they cant be identified with serial mumbers, All the serial numbers do is confirm that the tickets are real.

Total nonsense.

From the serial number they can tell what the tickets are, which type, your seat numbers, where they were bought, how they were paid for etc etc etc

They just cancel them at the touch of a button and when scanned on the night, they will be seen to be reported as lost / stolen.

FreudianSlippers

Xavi6 wrote: »

To be fair it's probably a blessing in disguise. Kings of Leon are sh*t.

FYP

miss-bored

orourkeda wrote: »

why were you carrying the tickets around?

I was heading home (down country) on the Fri evening and as i said i was giving my sister a couple for her 30th.

minidazzler

OutlawPete wrote: »

Total nonsense.

From the serial number they can tell what the tickets are, which type, your seat numbers, where they were bought, how they were paid for etc etc etc

They just cancel them at the touch of a button and when scanned on the night, they will be seen to be reported as lost / stolen.

This is perfectly correct, I have worked scanning tix in the past, the scanners don't tell us if they are genuine, they only tell us if the serial number in genuine, you would give me any bar code and it will scan through and possibly even be right if you had copied it.

They can reissue, so keep onto them, if you paid by credit card it's really really easy for them to do!

Sonnenblumen

Xavi6 wrote: »

To be fair it's probably a blessing in disguise. Kings of Leon are sh*t live.

Reminds me of Man City fans opinions? They would know and have a lot of experience of 'sh*t live'.

OP sorry for that lousy experience. I hope you get some comeback.

General Zod

Talk to Joe.

bonerm

miss-bored wrote: »

I paid by MasterCard and phoned them up, they say as I received the tickets/product therefore I am not entitled to any refund.
I would have thought that the serial numbers could be cancelled or something. Looks like I may give up at this stage
It was along the Quays (Aston Quay) where the incident occured and it was before 4pm on a friday afternoon.
I tried to hang on but the scum dragged me on my back up a side street till he got it. Hating Dublin at the moment.

It's not all bad. Just worth keeping in mind that stretch of pathway from the Fleet/Westmoreland intersection down as far as about Wood Quay is scumbag territory. Many pints of stella & hiv infected blood were spilt to claim that territory away from decent society. When you were mugged on Aston Quay you were basically standing in the middle of their convention centre and for all we know you had probably interrupted an EGM about the price of Fanta in the current economy.

Remmy

Thats terrible op.:(You would think muggings would happen only by the night.

miss-bored

Thanks to all for the help, Ticketmaster phoned me saying the venue contacted them about my case and 4 tickets will be waiting for me in the box office on the night of gig, they say when my old ones are scanned they will be useless! Serial numbers have been cancelled, very happy but don't understand why they told me it wasn't possible in the beginning!
Thanks to all at least that's sorted!

Millicent

miss-bored wrote: »

Thanks to all for the help, Ticketmaster phoned me saying the venue contacted them about my case and 4 tickets will be waiting for me in the box office on the night of gig, they say when my old ones are scanned they will be useless! Serial numbers have been cancelled, very happy but don't understand why they told me it wasn't possible in the beginning!
Thanks to all at least that's sorted!

Yay! Glad you got a result OP. Hope it makes you feel a little bit better at least after the mugging.

ButtersSuki

Hope that makes up for some of it. Also hope the mugger gets his come uppance.

bonerm

ButtersSuki wrote: »

Hope that makes up for some of it. Also hope the mugger gets his come uppance.

The mugger will get the cash. Whomever buys the tickets will be the real loser.

AnonoBoy

Remmy wrote: »

You would think muggings would happen only by the night.

People get mugged in daylight all the time.

Sonnenblumen

miss-bored wrote: »

Thanks to all for the help, Ticketmaster phoned me saying the venue contacted them about my case and 4 tickets will be waiting for me in the box office on the night of gig, they say when my old ones are scanned they will be useless! Serial numbers have been cancelled, very happy but don't understand why they told me it wasn't possible in the beginning!
Thanks to all at least that's sorted!

Great outcome, well done OP for persisting. Agree, why did they put you through the hassle, they should have done this from the start. More proof of Ticketmorons do not give a monkey about customer service except take as much as they can. Jaysus they are evil.:mad:

Rushwan

Fair play to you for your persistance, glad everything worked out for you in the end. I walk down the quays every evening, and the side streets around Aston Quay are always full of people who are taking/dealing drugs. It's a bit late for the OP but watch yourselves and your possessions in that area. I'm sure the gardai know what's going on but have never seen them take any action