UPC billing

caseyann

Hey guys just want to find out from other upc users,do you get monthly bills? And how long have you recieved monthly bills?

My package is costing me 163 euro a month :eek:
For tv channels and sky premiere and internet.

djimi

No I dont get paper bills anymore. I get a text message with the amount of the bill and if I want to see the details I have a login on the UPC website which allows me to check the bill.

What exactly do you have with UPC? For that amount Id expect you to have everything (Max HD w/Sky Sports, Movies, Disney etc), an extra box or two and 30MB broadband...

caseyann

djimi wrote: »

No I dont get paper bills anymore. I get a text message with the amount of the bill and if I want to see the details I have a login on the UPC website which allows me to check the bill.

What exactly do you have with UPC? For that amount Id expect you to have everything (Max HD w/Sky Sports, Movies, Disney etc), an extra box or two and 30MB broadband...

Hey Thanks for your reply,no i only have what i said,internet connection,normal channels and sky premiere.Nothing else on top of it.I am getting that bill monthly now aswell when i only got it every 2 months for that price before.No sports no extra box.

Do they send you them texts every month and charge you every month?

Mountjoy Mugger

Clarify what you mean by normal channels, and Sky premier, please. What does it say on your bill? What speed is your broadband connecton? Did you ring 1908?

Too little information being given.

angel01

I have 15 mb broadband, sky sports, digital max+ (with just one box) and mine is about 96/98 Euro every month.

celticbest

I have,

− Digital Sports and Movies Pack (SKY Sports / Movies & ESPN)
− Phone Service (Anytime World)
− Fibre Power Broadband 15Mb
− Digital Multi Room Viewing x2
− Go Digital Max Pack
− Digital Video Recording HD

Last Bill was €121.54

caseyann

Ok i have the value plus stations,and Sky movies pack,Fibre power broadband,8MB.

And i am been charged 158 euro a month now,Where as before i got charged 163.00€ every two months.I have not added anything on to it.
It should be only 80 euro a month.160 every two months.
Yes i did ring and it was like talking to a brick wall first person was rude second person hadnt a clue what she was talking about.According to her i was been charged the right amount.I got billed 250euro for one month.

caseyann

celticbest wrote: »

I have,

− Digital Sports and Movies Pack (SKY Sports / Movies & ESPN)
− Phone Service (Anytime World)
− Fibre Power Broadband 15Mb
− Digital Multi Room Viewing x2
− Go Digital Max Pack
− Digital Video Recording HD

Last Bill was €121.54

Is that per month?

Mountjoy Mugger

Breakdown of my UPC bill (2 month period)- I've only got TV from them:

Digital Sports 1 28/09/10−27/11/10 65.99
HD Digital Plus Subscription 1 28/09/10−27/11/10 0.00
Cable Digital Max 1 28/09/10−27/11/10 67.49
Total for UPC Digital 110.32 (ex VAT) 133.49
Total for Subscriptions 133.49

Mountjoy Mugger

caseyann wrote: »

Ok i have the value plus stations,and Sky movies pack,Fibre power broadband,8MB.

And i am been charged 158 euro a month now,Where as before i got charged 163.00€ every two months.I have not added anything on to it.
It should be only 80 euro a month.160 every two months.
Yes i did ring and it was like talking to a brick wall first person was rude second person hadnt a clue what she was talking about.According to her i was been charged the right amount.I got billed 250euro for one month.

Has anyhing changed in your situation, e.g. have you added a new product, etc?

This sounds seriously wrong. Can you show what's in your bill?

caseyann

Mountjoy Mugger wrote: »

Has anyhing changed in your situation, e.g. have you added a new product, etc?

This sounds seriously wrong. Can you show what's in your bill?

I know thats what i was trying to say on the phone,but just getting fobbed off with," no we always sent you monthly bills (which i never got before) I didnt receive any bill since October,and that was paid.The sent me out a balance off my bill as been 153.52.And now saying they sent a bill in November and i owe 250:00 a month later.I am been charged the rates for two months and over by the month. (oh also i never recieved this bill they apparently sent out on 14th nov i got the one saying i owed 153.52 on the 11th.Which i paid.
I cant i have no scanner.

No not a thing has changed same package i always had.

in your face

Sounds like a big mistake made somewhere at UPC, sounds shocking high. Am on the following for €77/month...

• − Go Digital Max Pack (2nd box in package is a Digital Video Recording HD)
• − Fibre Power Broadband 15Mb.

Hope you get in sorted!!

celticbest

caseyann wrote: »

Is that per month?

Yes, it's for all TV station's (Sports + movies) with HD, free calls, 15mb BB & two additional Digi Boxes.

celticbest

celticbest wrote: »

I have,

− Digital Sports and Movies Pack (SKY Sports / Movies & ESPN)
− Phone Service (Anytime World)
− Fibre Power Broadband 15Mb
− Digital Multi Room Viewing x2
− Go Digital Max Pack
− Digital Video Recording HD

Last Bill was €121.54

Similar packeage in SKY would cost me €108 and that without Phone & BB & 1 less Digi Box.

SUBSCRIPTIONS
Monthly Sky TV Subscription: TV Packs
Variety Pack
Knowledge Pack
Music Pack
News & Events Pack
Style & Culture Pack
Children's Pack
Sky Sports 1
Sky Sports 2
Sky Movies 1
Sky Movies 2
ESPN
HD Pack

I actually find UPC to be much better value than SKY, when I compare packages. SKY is only €13.54 less then UPC and you get far less.

caseyann

in your face wrote: »

Sounds like a big mistake made somewhere at UPC, sounds shocking high. Am on the following for €77/month...

• − Go Digital Max Pack (2nd box in package is a Digital Video Recording HD)
• − Fibre Power Broadband 15Mb.

Hope you get in sorted!!

Thanks.
You have less than i do and mine is more. These people are pirates.

celticbest wrote: »

Yes, it's for all TV station's (Sports + movies) with HD, free calls, 15mb BB & two additional Digi Boxes.

You pay 267 euro per two months :eek:

celticbest

caseyann wrote: »

You pay 267 euro per two months :eek:

I think it's good value when you compare it to SKY & having to also add on the cost of Phone & BB with another company.

djimi

Post up exactly what your last bill says, line for line, and we can tell you where the problem lies.

caseyann

celticbest wrote: »

I think it's good value when you compare it to SKY & having to also add on the cost of Phone & BB with another company.

I guess when you are in need of a phone.

ronkmonster

Do you download a lot? They maybe charging you for going over their limit or they may have bumped you up to the Broadband extreme package. I pay €80 a month for broadband and 25 for digital value tv. Used to be 48 for broadband when I joined

caseyann

djimi wrote: »

Post up exactly what your last bill says, line for line, and we can tell you where the problem lies.

Thats the thing,the so called bill they sent out for the 14th November telling me how i owe this amount.I never got it in post conveniently for them .:rolleyes:

caseyann

ronkmonster wrote: »

Do you download a lot? They maybe charging you for going over their limit or they may have bumped you up to the Broadband extreme package. I pay €80 a month for broadband and 25 for digital value tv. Used to be 48 for broadband when I joined

Not once have i down loaded anything.

ronkmonster

caseyann wrote: »

Thats the thing,the so called bill they sent out for the 14th November telling me how i owe this amount.I never got it in post conveniently for them .:rolleyes:

Can you not check those bills online?
I never get paper bills, I check them online if i'm bothered

caseyann wrote: »

Not once have i down loaded anything.

Do you have wireless and is it secured? someone outside could be using it and using up your limit

caseyann

ronkmonster wrote: »

Can you not check those bills online?
I never get paper bills, I check them online if i'm bothered



Do you have wireless and is it secured? someone outside could be using it and using up your limit

No i cant check online haven signed up to them.I have tried but wont let me

I have no wireless and it is secure.

ronkmonster

caseyann wrote: »

No i cant check online haven signed up to them.I have tried but wont let me

I have no wireless and it is secure.

Think I signed up with an account number on one of the few bills I got.

No idea so without looking at bill with each item shown. That's how i seen something had changed (upped to extreme package in my case)

djimi

caseyann wrote: »

No i cant check online haven signed up to them.I have tried but wont let me

I have no wireless and it is secure.

I registered the other day; go to https://service.upc.ie/cckservices/myupc/register/ and stick in your details, its pretty quick. You should be able to view your bill then.

icdg

OP, you might try a more descriptive title for your next thread. Nearly every thread in this forum is somehow connective with UPC.

celticbest

caseyann wrote: »

Not once have i down loaded anything.

As far as I'm aware there are no upload or Download limits with UPC, so this how much you used the Internet should not be a factor.

Mountjoy Mugger

Combined upload/download cap is 250GB.

ronkmonster

And it's 120GB for the 8 meg broadband.

okidoki987

Would be interested in seeing what you are getting for that amount each month?

celticbest

Mountjoy Mugger wrote: »

Combined upload/download cap is 250GB.

ronkmonster wrote: »

And it's 120GB for the 8 meg broadband.

Not usre if UPC website was just updated but it now states that there is now useage limit on 15 or 30mb but the 120gb usage is still applicable to 8mb,

ronkmonster

celticbest wrote: »

Not usre if UPC website was just updated but it now states that there is now useage limit on 15 or 30mb but the 120gb usage is still applicable to 8mb,

It always said unlimited. It isn't though. It's 250Gb and if you continually go over they bump you up.

djimi

Its probably one of those ridiculous "unlimited" packages limited by a fair usage policy or something. How companies get away with advertising something as unlimited when there is a limit on it is beyond me; its not just UPC that do this (if that is in fact what UPC do).

ronkmonster

djimi wrote: »

Its probably one of those ridiculous "unlimited" packages limited by a fair usage policy or something. How companies get away with advertising something as unlimited when there is a limit on it is beyond me; its not just UPC that do this (if that is in fact what UPC do).

They do. I'm on their hidden Extreme package because I download so much.
I think they enforcing it more now too

caseyann

okidoki987 wrote: »

Would be interested in seeing what you are getting for that amount each month?

I already posted what i got on the other page

I am waiting now for the next bill to come in if i ever get it.:rolleyes: Or will they wait and then tell me they sent it out.And charge me for magic connections i havent got or services i have not recieved.I am out of upc after the new year.