Help! Fked up scratching off 2100 Ms point code!

jayteecork

Basically I ****ed up scratching the first five digits as I used the wrong side of a knife!

Can Microsoft help?

I bought it online from Zavvi and could provide receipt, as well as the serial number and I can properly scan card but please see quick photograph I took.

Anyone been in a similar spot?

Thanks.

Damo 2k9

Happened to a fella out of my class with a 12 month code and microsoft couldnt do anything/give a sh1t. Since only 3-4 of them are unusable, why not try guessing them ? :P

jayteecork

Damo 2k9 wrote: »

Happened to a fella out of my class with a 12 month code and microsoft couldnt do anything/give a sh1t. Since only 3-4 of them are unusable, why not try guessing them ? :P

I did. no hope. This sucks. Do Microsoft code use the full 26 letters and 10 numerials? I might try and narrow it down a bit.

Pedro Monscooch

If you're going to guess, it looks like 847BY or 84TBY to me. Do it on xbox.com, easier than the on screen keyboard.

XBOX employee

1. your silly(it clearly states scratch gently)
2.Nothing can be done except guessing
3. your silly

jayteecork

XBOX employee wrote: »

1. your silly(it clearly states scratch gently)
2.Nothing can be done except guessing
3. your silly

no, YOU'RE silly.

TheMooseInNam

Show us the rest of the code and we'll all try guess what it is*

*this was a joke, don't post the rest of the code!

allanb49

O47bt
047bt

jayteecork

I'll do a proper scan later (of the first 5 digis only lol) and you nice guys can all help me "crack the code" until the code is redeemed.
tthe solver gets something really great!

WarZoneBrother

jayteecork wrote: »

no, YOU'RE silly.

Nice

04TBT

The 0 coud be a Q and the T could probably be a 1.. Worth the try to see if it works.. Just keep trying..

jayteecork

First one is almost certainly a Q.
middlee one is 90% a T.

Second one isn't a 4 I don't think. The curves are round. 2nd one is most difficult tbh.

WarZoneBrother

jayteecork wrote: »

First one is almost certainly a Q.
middlee one is 90% a T.

Second one isn't a 4 I don't think. The curves are round. 2nd one is most difficult tbh.

Better scan is probably your best chance.. Can't really get clear view there tbh..

XBOX employee

No i am capable of scratching a ppc properly so therefore you're silly. Plus i work for Xbox so therefore im awesome :cool:

WarZoneBrother

XBOX employee wrote: »

No i am capable of scratching a ppc properly so therefore you're silly. Plus i work for Xbox so therefore im awesome :cool:

You just think your awesome... Get back to me when you work for sony ;)

jayteecork

I have tried: QCTBT QCTBY Q9TBY QGTBT and so on, no joy. It's the second character I think that's the problem.




Uploaded with ImageShack.us

TheMooseInNam

1. Q or G
2. 6 or 9
3. T
4. B or D
5. Y or T

My guess is Q6TBY

Keith186

TheMooseInNam wrote: »

1. Q or G
2. 6 or 9
3. T
4. B or D
5. Y or T

My guess is Q6TBY

I think the 2nd character is a 6 too.

XBOX employee

WarZoneBrother wrote: »

You just think your awesome... Get back to me when you work for sony ;)

aha but you see i work for Xbox getting free equipment and wotnot and i also have a ps3 which is my fav console but shhhh . So yes i am awesome :cool::cool::cool: Theyre 500 dollar sunglasses asshole :P

shoveltooth

TheMooseInNam wrote: »

1. Q or G
2. 6 or 9
3. T
4. B or D
5. Y or T

My guess is Q6TBY

5th character could be 1

gizmo

Could the third be a 7 instead of a T?

Stercus Accidit

The first one looks like a G to me.

XBOX employee wrote: »

aha but you see i work for Xbox getting free equipment and wotnot and i also have a ps3 which is my fav console but shhhh . So yes i am awesome :cool::cool::cool: Theyre 500 dollar sunglasses asshole :P

Herp derp buh bye

Varik

gizmo wrote: »

Could the third be a 7 instead of a T?

That's a 7 the shape of ms 7 has that curve.

XBOX employee

Stercus Accidit wrote: »

The first one looks like a G to me.




Herp derp buh bye

Whats your Gamertag???? i wanna pwn you in cod or fifa or whatever u play , you will feel my rath

TouchingVirus

I'm feeling the "rath" of your spelling already.

Also, misleading username is misleading.

XBOX employee

TouchingVirus wrote: »

I'm feeling the "rath" of your spelling already.

Also, misleading username is misleading.

What are you talking about

GBX

QCTJY QCTJ1

calex71

Is there a prize for getting it right

I have a couple of old cards here I'll have a look and compare to see if we can get lucky

1st one deffo ain't Q just look at the other one in the pic, do they look the same width ?
On my cards the Q is also fatter an more curved.

TouchingVirus

<Unnecessary Post>

TheChrisD

calex71 wrote: »

1st one deffo ain't Q just look at the other one in the pic, do they look the same width ?
On my cards the Q is also fatter an more curved.

Then again even on the same card some of the same letters will appear different as that's just how the printer goes.

At this stage it's really just a case of sitting down with all possible combinations and plugging them in one by one until you've managed to get it. It is unfortunate - aren't these cards supposed to come with a serial code somewhere else that isn't underneath foil or easily removable that you can use to help MS to help you?

me-skywalker

Q47BT

TouchingVirus

Guess again

FutureGuy

XBOX employee, if you are going to post, post something constructive.

Everyone else, please keep on topic.

Any more personal insults or acting the idiot, that person gets a ban.

XBOX employee

FutureGuy wrote: »

XBOX employee, if you are going to post, post something constructive.

Everyone else, please keep on topic.

Any more personal insults or acting the idiot, that person gets a ban.

Ah but you see i just informed him of his sillyness of scratching the ppc incorrectly and informed him nothing can be done which i beleive is on topic and constructive . In regards to "acting the idiot" i havnt taken offense to this but i could so you gotta practise what you preach Mr. Moderator :cool:

Xinkai

Ok lads, Xbox employee is clearly a troll and idiot, (Sorry futureguy) but unlike the troll, I do actually work for Xbox customer support.

For PPC being scratched off too hard, it's not that we don't care, it's more the fact there's NOTHING we can do. The best we can do here is look up the PPC in our system, but to see if it's been used or not, we need the full set of numbers. Best you can do is TRY return it to a retailer, but they will more than likely say no. Sorry dude

My personal advice for you next time you buy a PPC, use your nail... GENTLY. =/

TouchingVirus

But you are acting the idiot, posting my name on this thread for no purpose whatsoever is just one example. So you might know me, or you might have googled me, either way there's some serious trolling being done and I'm actually surprised I even responded once, now look at me go. I haz been trolled

Overtimer

Xinkai wrote: »

Ok lads, Xbox employee is clearly a troll and idiot, (Sorry futureguy) but unlike the troll, I do actually work for Xbox customer support.

For PPC being scratched off too hard, it's not that we don't care, it's more the fact there's NOTHING we can do. The best we can do here is look up the PPC in our system, but to see if it's been used or not, we need the full set of numbers. Best you can do is TRY return it to a retailer, but they will more than likely say no. Sorry dude

My personal advice for you next time you buy a PPC, use your nail... GENTLY. =/

Actually i can verify that he "Xbox Employee" does work for Xbox customer support as so do i, UNfortunately you caught him on his time of month:D.....but as you said there is nothing we can do, you can call in if you want but all we will be able to do is give you a service request number and tell you to contact your retailer

XBOX employee

Xinkai wrote: »

Ok lads, Xbox employee is clearly a troll and idiot, (Sorry futureguy) but unlike the troll, I do actually work for Xbox customer support.

For PPC being scratched off too hard, it's not that we don't care, it's more the fact there's NOTHING we can do. The best we can do here is look up the PPC in our system, but to see if it's been used or not, we need the full set of numbers. Best you can do is TRY return it to a retailer, but they will more than likely say no. Sorry dude

My personal advice for you next time you buy a PPC, use your nail... GENTLY. =/

If you work for support you should no bringing it back to the retailer DOES NOT WORK

allanb49

Any joy yet?

QC7BI
QO7BT

TouchingVirus

By the way OP, just incase you were thinking of brute forcing it (trying every possiblity for the five scratched digits) there are 60,446,176 possibilities (36^5). Even at 1 per second (if you coded a script, which wouldn't be hard) it'd take a maximum of 700 days to crack it

If you can reduce the alphabet then it'd be more manageable to brute force.

20 possibilities per character reduces the maximum crack time to 37 days.

If you're positive the first one is a Q then that'll reduce the max combinations to 36^4 (which is 1,679,616, which'll take 19 days max at one try per second.

If you go with Q for character 1, and reduce the rest of the possiblities to 20 per character (say 10 letters, 10 digits) then it'd take at most 2 days. I'd go with this one before I give up and buy another one :P)

Xinkai

XBOX employee wrote: »

If you work for support you should no bringing it back to the retailer DOES NOT WORK

Read carefully, it's up to the retailer to replace the code, but the retailer usually calls in to verify the PPC to make sure it wasn't used. In this case, OP has no chance of replacement unless he can quote the 25 digits so we can check in the system. Although if he gets the code, he will just use it anyways. So yes, Mr. Employee, you are right, as we all are. Also my next pod neighbor has some always ultra if you have to borrow one ;D

XBOX employee

Haha good one

FutureGuy

Ok this is getting out of hand.

XBOX employee, I was trying to be diplomatic earlier, but it's clear you have no interest in this forum other than causing trouble. You have been insulting, abusive, smart-arsed and you have posted personal details of another poster. 1 week ban.

Everyone else, do not try my patience this morning. Get back on topic or I will lock the thread.


Not speaking as a moderator, I highly doubt that you are affiliated with Microsoft in any way. If you are, then I think they would be stunned if they found out that one of their representatives was behaving in a highly unprofessional manner on an Xbox forum during working hours.

FutureGuy

Xinkai wrote: »

Read carefully, it's up to the retailer to replace the code, but the retailer usually calls in to verify the PPC to make sure it wasn't used. In this case, OP has no chance of replacement unless he can quote the 25 digits so we can check in the system. Although if he gets the code, he will just use it anyways. So yes, Mr. Employee, you are right, as we all are. Also my next pod neighbor has some always ultra if you have to borrow one ;D

I had the same problem as the OP, except the glue used to fix the code card to the flyer actually destroyed the section of the paper containing the code.

The retailer took the box back and gave me a new unit. It seems to be retailer dependant, but it does work.

allanb49

What about bringing it back to the shop and "claiming" it was a printing error when you "lightly" scratched it off :P

Conversation should go like this -

You - Hello Shopkeep, I bought this card from you not 24 hours ago and it seems a mishap occurred while printing
Shop fellow - Let me see patron, By golly that does look like a printing error, Here take this replacement and my humblest apoligies about this i shall inform the printing people right away
You - Thank you kind sir, You are a gentleman and a scholar, i tip my hat to thee.

Xinkai

FutureGuy wrote: »

I had the same problem as the OP, except the glue used to fix the code card to the flyer actually destroyed the section of the paper containing the code.

The retailer took the box back and gave me a new unit. It seems to be retailer dependant, but it does work.

See thats ok, because you had no access to the code, and thus, could not view it, and thus, could not use the code. If the customer can prove the code was not used, either by your problem where you couldn't view the code by visible damage, the retailer can see that you couldn't have entered the code, or in OP's case, the copde COULD have been used, and he can get the retailer to call us up, so we can check if the code was used or not, but in this case, it's possible that the OP could have used the code, then scratched it off.

TouchingVirus

OP, I don't think returning the code is possible, Xinkai has hit the nail on the head.

If this happens again I'd strongly suggest you not scratch off the stuff covering the rest of the code and head back to the retailer. Obviously if you've not scratched off half the code you couldn't have used it, so there should be no problem replacing the card.

Your best options are to guess or abandon all hope. Again, I'd go with guessing before giving up, but not spending too much time guessing (time is money etc).

mcgovern

4th character looks like an S to me.

5T3PH3N

1=Q
2=4,6 or maybe G
3=T
4=B,S
5=Y,T.

I'm thinking it's 'Q4TBY'. Good luck.

DARK-KNIGHT

Q4787 I think

Fol20

Jaytee,If you cant resolve the problem over the phone with ms.Id suggest asking ms what the address for their ireland HQ support is.I had a problem before where i bought a xbla game during a sale,and they charged me the full price.They couldnt help me over the phone even when i started talking to the supervisor. He gave me the address for Ireland HQ and i sent a letter to them.A week or 2 later the problem was solved.

Tea_Bag

is it possible that the first one could be a G ?