angry customers

dan_d

MingulayJohnny wrote: »

2) The 'Pull back' , for the hyper anxious motormouth caller. Just go completely silent and they eventually stop and go , 'Hello , hello!!" because they can't handle the separation anxiety. That's your time to jump in.

Used this at work regularly when people were losing the rag.Works wonders.Just stay quiet - it's a deadly tool to use in an argument. They can't tell what you're thinking, they eventually run out of anything to say and then they get embarassed, because they quite literally run out of steam and end up saying "so....yeah". Which is not an effective end to an argument. Plus it allows you to say "excuse me I listened to you, so you can now have the decency to listen to me" when they interrupt.

Add it another one I used - drop your voice so you're speaking quietly (mightn't be so effective on the phone). It highlights the fact even further that they are roaring and screaming, and in many cases it actually calms a lot of people down - I don't know, they suddenly think "crap, I was being really loud" or something! It works anyway, and I was dealing with builders, who don't hold back when p"%sed off.

Diddler1977

JustMary wrote: »

Checkout-person: "Can I see some ID please."
Female-customer: (pulls out ID)
Male-customer with her: "I don't have any, use hers"
Checkout-person: "Sorry, I need ID from both of you or I'm not allowed"
Male-customer: (I missed the exact words, but they weren't happy).
Checkout-person: "If you like I can call the manager"
Male-customer: "Yes, do"

So the manager arrived, was briefed by the checkout person, and very quickly said "Do you both have ID? No, Sorry we can't sell that to you", picked up the bottle and walked off.

.

That is the silliest policy I have ever heard of - I'd insist on talking to the manager about it.

Unless the customers were splitting the cost of the item?????? If only one person was paying, there is only one customer and only one person should have to show ID.

There is no law that says alcohol can not be sold to a customer (who has ID) because their companion does not have ID.

BrianJD

There is a law that prevents you from selling to sombody who you feel may be purchasing for a minor so if the operator had her doubts re the age of the companion then really its better safe than sorry.

Diddler1977

BrianJD wrote: »

There is a law that prevents you from selling to sombody who you feel may be purchasing for a minor so if the operator had her doubts re the age of the companion then really its better safe than sorry.

I'd like to see this standing up in court as a reason for not selling someone alcohol.

Basically the law is handed over to random checkout operators who can subjectively assess the age of their customers companions?????? How does this make sense????

Diddler1977

Diddler1977 wrote: »

That is the silliest policy I have ever heard of - I'd insist on talking to the manager about it.

Unless the customers were splitting the cost of the item?????? If only one person was paying, there is only one customer and only one person should have to show ID.

There is no law that says alcohol can not be sold to a customer (who has ID) because their companion does not have ID.

There may not be a law but when you get down to it, they're not obliged to sell you anything.

wmpdd3

We got this from a garda at training 6 months ago.

It has been in court already, the supermarket got a final warning. I'll try get a link.

Diddler1977

bluewolf wrote: »

There may not be a law but when you get down to it, they're not obliged to sell you anything.

Yes but they could be getting themselves in to trouble depending on the reason why they are not selling the item to you.

As someone said above it they believe that the customer is buying the item for a minor they will refuse to sell it.

Now as a customer buying alcohol and after showing ID I am refused the sale because my suposedly (by their assessment) minor companion does not have ID. From this they presume I am supplying alcohol to a minor - now if this was the reason I was given for not being sold alcohol and it was said to me in the public setting of a shop I would be sueing them for slander.

Diddler1977

I am fine with shops not selling you alcohol if you can't show ID to prove your age. But your companion too??????? It just doesn't make sense!

John Mason

mr.interested wrote: »

I'm sorry, but that's totally ridiculous. Is there really a law that states that both a costumer and his/her accompanier have to produce ID? I always though that it applies to costumer only. So you mean if I wanted to buy an alcohol and I'm with my child, I can't buy it, because obviously a child would be a few years old?

And what do you mean by Male-customer and Female-costumer? If female pays, then only she is a costumer. Unless they were paying separately, they were totally right complaining to a manger, regardless of the law, which I doubt it is like that.

Yes it is the law. the shop thinks you are buying alcohol or cigerettes to give to a minor they can refuse to sell to you.

MingulayJohnny

JustMary wrote: »

The ID10T error code ... great description to use over the phone

Boom!! , he gets it!!. Lack of oxygen in here has my brains asleep , .

BrianJD

Diddler1977 wrote: »

I'd like to see this standing up in court as a reason for not selling someone alcohol.

Basically the law is handed over to random checkout operators who can subjectively assess the age of their customers companions?????? How does this make sense????

I can definitely see your point in the same way you are not allowed tonsell alcohol to sombody who will drink it outside your shop, how is the operator to know. Either way its whats trained to our till operators and it's what we insist on. There is too much risk for a supermarket to be shut for a day for anybody to take the risk.

As they say, the laws an ass..

Diddler1977

irishbird wrote: »

Yes it is the law. the shop thinks you are buying alcohol or cigerettes to give to a minor they can refuse to sell to you.

It is some assumption of a till operator to make.

If they told me this was the reason why I was not being sold alcohol I would sue them for slander.

Yawns

Unless they straight out say it or write it for you, where exactly would sueing for slander get you?

You're assuming that's what they are assuming. Couldn't they sue you for making that kind of accusation?

The shop doesn't have to sell you anything if they don't want to at the end of the day. They don't have to sell it for the price on the shelf either if they don't want to. They can tell you a different price at the till before you pay and you can either like it or lump it.

Diddler1977

Yawns wrote: »

Unless they straight out say it or write it for you, where exactly would sueing for slander get you?

You're assuming that's what they are assuming. Couldn't they sue you for making that kind of accusation?

The shop doesn't have to sell you anything if they don't want to at the end of the day. They don't have to sell it for the price on the shelf either if they don't want to. They can tell you a different price at the till before you pay and you can either like it or lump it.

Well i don't think a shop would be in business long if they were just not selling items because they choose not to - that's what they are there for!

If a till operator told me they wouldn't sell me something obviously I would look for a reason.

If they then told me that they are trained to not sell alcohol to people they presume will be supplying it to minors, I would consider this slander.

mr.interested

Yawns wrote: »

They don't have to sell it for the price on the shelf either if they don't want to. They can tell you a different price at the till before you pay and you can either like it or lump it.

Come on, they are legally obligated to sell an item at the advertised price--false advertisement, etc.

Diddler1977

mr.interested wrote: »

Come on, they are legally obligated to sell an item at the advertised price--false advertisement, etc.

No that is right.

The advertisement of an item at a certain price is only an "invitation to treat"

Ghost Estate

Hold them up and press the panic button that sends out someone to slash their tyres

Yawns

Should a shop wish to refuse to sell alcohol to someone, they have a right to. I'm sure most places would have a management reserve the right to refuse customers.

If they wished they could simply tell the irate person that they are refusing to serve them at all. It avoids the defamation of character triade that could be thrown at them otherwise. I'm not saying that all shops to this, but it is an option to avoid someone sueing for defamation of character.

I once was told I could not buy the alcohol cos my gf did not have ID. How did I react? I told them I would take my money elsewhere and I did. Vote with your wallet and no longer shop there.

saol alainn

Yawns wrote: »

Unless they straight out say it or write it for you, where exactly would sueing for slander get you?

You're assuming that's what they are assuming. Couldn't they sue you for making that kind of accusation?

The shop doesn't have to sell you anything if they don't want to at the end of the day. They don't have to sell it for the price on the shelf either if they don't want to. They can tell you a different price at the till before you pay and you can either like it or lump it.

But, surely, they have to give a reason why they don't want to sell to you? So you wouldn't be making an assumption.

It seems you're right re. the prices. I had been taught that the retailer must accept the marked price, but according to the NCA website, it's as you say.
http://www.nca.ie/eng/Business_Zone/Guides/Full%20List/Product_Prices.html

Yawns

saol alainn wrote: »

But, surely, they have to give a reason why they don't want to sell to you? So you wouldn't be making an assumption.

What reason would they have to give you? Sorry we reserve the right to ask you to leave the premises. If you do not leave as we have asked we shall be obliged to call the guards to have you removed. Can hardly sue them for defamation of character after that

Boil it down to a technicality and they can just ask you to leave without giving a reason other than they reserve that right to do so. As long as they have the sign up etc etc. They don't have to give you the opportunity to sue them for slander

Of course if they do come out and say it is because you are buying for a minor then by all means, go to town if you wish

Me I prefer to vote with the wallet and shop elsewhere. Most shops won't use this policy of every1 needing ID but it does happen in a few.

Diddler1977

Yawns wrote: »

Me I prefer to vote with the wallet and shop elsewhere. Most shops won't use this policy of every1 needing ID but it does happen in a few.

I like your style Yawns.

I also vote with my wallet - and I generally tell a lot of people about bad experiences I have in shops too.

meathgal2010

I have used to work in Retail, worked for various chains however the worst was working in a phone store..... people just go nuts over thier phones being broken ( when usually it was their own fault!). Customers just dont seem to understand the law with electronics and make it up as they ago along. One customer who's 2 year old phone had stopped working came into the shop demanding a new phone as a replacement for free. Explanied that it was out of warranty blah blah blah............ they got sooo angry they threw their phone onto the counter which then bounced back and hit me in the head ......... refused to deal with them from then on and asked them to leave the store. I am all for good customer service but there is just some people who are not worth the effort

mikemac

The people who shout "I know my rights" are usually the people who know the least about their rights