""you have disabled data traffic" on Samsung Galaxy S on 3

mathie

Hi
I get this error when I try to access Planet 3.
Anyone know how to turn data access on?
thanks
m

angel01

Do you have 3G data? Do you get 2G data? are you trying to access this when not on 3G?

I used to get that error when I didn't have 2G data working, if you want a contact of a 3 person that I had that fixed my issue, send me a PM

pmcgowan

mathie wrote: »

Hi
I get this error when I try to access Planet 3.
Anyone know how to turn data access on?
thanks
m

Mathie, I am having exactly the same problem and have logged a query with 3. did you happen to find an solution?

borotom

I'm having the same problem and only switched to 3 today anyone got s fix for this please as I'm not very technical minded

pmcgowan

borotom wrote: »

I'm having the same problem and only switched to 3 today anyone got s fix for this please as I'm not very technical minded

3's Customer Service advised me to reset the phone and it worked (you reset under Settings). But be warned. I lost all my contacts that I had laboriously typed in from my old list. You really need to backup to be safe. To be honest, I do not know how to do that yet. I have tried Samsung Kies but have been unable to get it to work on my PC (running Windows 7) - any help appreciated.

drunkmonkey

You just need to go into settings and enable data traffic. No need to reset the phone.

borotom

Cheers.I couldn't find any data connection to turn back on so I just reset the phone. This seemed to work. Also does anyone know how to add ring tones or message alert tones to this phone

biebiebie

Settings > Wireless & networks > Mobile networks > Data enabled (and maybe also Data roaming)