Upc 02 Posting No Bills From Now on

ChuckNorrisgod

Upc and 02 have refused too pay An Post too post there bills too its Customers.

Where does that leave the people of ireland ?

Will this go too the High Court ?

How far will it go ?

foggy_lad

ChuckNorrisgod wrote: »

Upc and 02 have refused too pay An Post too post there bills too its Customers.

Where does that leave the people of ireland ?

Will this go too the High Court ?

How far will it go ?

from Comreg http://www.askcomreg.ie/news/02_online_billing.7.1015.LE.asp

02 online billing

13th August 2010

ComReg has been in touch with in O2 regarding its recent online billing trial. During these discussions, ComReg advised O2 that it has serious reservations about the proposal to arbitrarily switch consumers to this new on-line billing services without customers prior express permission. ComReg is aware that many consumers already see the benefits that can derive from electronic bills and that many others may elect to join them. However, in the interests of transparency and overall consumer welfare the decision to move to electronic billing should only be made with the prior explicit agreement of that consumer.

ComReg is continuing to constructively engage with O2 on these issues and in the meantime, ComReg advises any O2 customers that have received a communication from O2 on this matter, that they are entitled to receive a paper bill and if they have concerns about this issue to contact O2 on 1909 and to request paper billing.

Additionally, the general issue of online billing has been raised with ComReg via the Telecommunications and Internet Federation (TIF) industry group. During these discussions, ComReg has stated that while there are benefits associated with online billing, the introduction of online billing solutions must also safeguard the interests of consumers and, in that regard, ComReg is looking forward to working with TIF towards finding suitable online billing solutions. This process is ongoing.

krudler

ChuckNorrisgod wrote: »

Upc and 02 have refused too pay An Post too post there bills too its Customers.

Where does that leave the people of ireland ?

Will this go too the High Court ?

How far will it go ?

the fcuk?

you can just ask to keep getting your o2 bills posted out, 1 phonecall and its sorted, online billing is the way to go, its just a PDF of your actual bill.
if its for a business and its for tax reasons or for claiming expenses fair enough, I stopped getting bills in the post years ago, dont get any except a bank statement which I've asked them to stop sending me. The majority of people dont even read their bills anyway just look at the total and unless its high they just ignore the rest. Obviously people who dont have internet access need the paper one too but if you dont read it then dont bother getting it posted.

Sponge Bob

Online Billing is fine if:

1. 2 to 3 years bills are online.
2. The savings, even in part, are passed to the customer...which they are not.

Otherwise fcuk them the greedy bastards.

ChuckNorrisgod

An Post have lost the contracts for 02 and Upc.

Which means they do not want too pay An Post Too post bills anymore.

And more companies too follow

Meteor, 3 Broadband, Vodafone, Esb, Bord Gas, Airtricity probably

one 02 tried it the rest will follow.

delllat

ChuckNorrisgod wrote: »

An Post have lost the contracts for 02 and Upc.

Which means they do not want too pay An Post Too post bills anymore.

And more companies too follow

Meteor, 3 Broadband, Vodafone, Esb, Bord Gas, Airtricity probably

one 02 tried it the rest will follow.

they willl certaintly all try it ,if any company had to buy a million stamps a month ,a million envelopes and a few milllion sheets of A4 to print it all on............

its smart business to switch everyone to online billing unless they specifically want a paper bill

trellheim

Oh I rang O2 about this on Tuesday they are extremely scorpy about this oh noez we can't do anything all we can give you is a 1 pager ..... no discount or anything offered. Typical Spaniards

krudler

Sponge Bob wrote: »

Online Billing is fine if:

1. 2 to 3 years bills are online.
2. The savings, even in part, are passed to the customer...which they are not.

Otherwise fcuk them the greedy bastards.

Why would you need to see bills from 2 or 3 years ago

snappieT

I like getting everything in paper. You always need something dated in the last 3 months to provide proof of address for lots of things. How do the online-only people cope? I suspect companies won't take printouts from a website as proof of address.

JDxtra

krudler wrote: »

Why would you need to see bills from 2 or 3 years ago

It's useful to keep track of spending over time e.g. energy consumption over previous winter periods.

Many only offer online bills for a shorter period, but there is no reason why all previously issued bills cannot be available - it's nothing for them to host it.

JDxtra

In the past I've had online billing with BT and it was rubbish. I had to keep resetting my password to gain access (not my fault) and it would never email me when a new bill was available even though it was setup correctly. A bad experience overall.

For a competent company (not BT!) where your bills are for the same amount each month, then I have no issue with online billing. Otherwise I prefer it to be posted to me. Online bills can be missed / ignored too easily.

JDxtra

I get it now. This is a campaign by those damn unions again.

The only way O2 will take any notice is if there are wide scale objections to the process by its customers. Therefore, I would ask each and every one of you to talk to your family, friends and anybody else you know with an O2 account asking them to vehemently complain about this process and also asking them to seek to have the process withdrawn.

http://www.cwuconnect.org/index.php?option=com_content&task=view&id=667&Itemid=33

Guy:Incognito

Sponge Bob wrote: »

Online Billing is fine if:

1. 2 to 3 years bills are online..

You could just save each months PDF to a file. It'd be quicker than opening a letter.

snappieT wrote: »

I like getting everything in paper. You always need something dated in the last 3 months to provide proof of address for lots of things. How do the online-only people cope? I suspect companies won't take printouts from a website as proof of address.

The pdf you get in an email is an exact copy of what comes in the post.

If you go to get an upgrade with Vodafone they can just print your bill in store to use.


I stopped any paper bills I could years ago.


Oh and pedantic hat on, too is different from to OP. To is the one you want

John Mason

i have little email folders sent up.


1. for O2 bills

2. for wage slips

3. Easy Pay

4. UPC



they are all together in one place, if i need copies of them, i just print them out and it needs i never lose on

much easier then having loads of bills knocking around the house and every few months having to sit down, sort them out and put them in the relavent folders

ChuckNorrisgod

thank you for that link upc have started following 02 last friday.

I like getting post bills and don't like having too mess around with my email too get bills.

Plus these company's are putting jobs at risk for Postal workers all too save a pretty penny and not the trees

JDxtra wrote: »

I get it now. This is a campaign by those damn unions again.



http://www.cwuconnect.org/index.php?option=com_content&task=view&id=667&Itemid=33

ChuckNorrisgod

thats very true....

I dont work in a office everyday where I can access my email and go threw my bills.

But how can we complain about this cause it will get worse.

comreg ? maybe

snappieT wrote: »

I like getting everything in paper. You always need something dated in the last 3 months to provide proof of address for lots of things. How do the online-only people cope? I suspect companies won't take printouts from a website as proof of address.

bcirl03

Does this mean UPC wont be sending out any of their junk mail anymore to 'The Householder' - YIPEE!

aN.Droid

Hmmm...

I pay my bill in the post office. I have no bank account or credit card so I have no other way to pay.

The only way to pay in the post office is with a bill. What does all this mean to me? Obviously I have no way to pay the bill.

I'm going to email them...

With UPC btw not o2

natterjack

Wake up guys this is all about 02. Its not about paper or paperless. Its about customer choice. 02 are just trying to make more money.

They sent out a sneaky note in small grey print taking away bills. Has anyone seen this very underhand note. Starts off saying if its all right with you....then goes on to say they are going to stop sending bills. Another couple of million of pay back to Telefonica!!

Anyone know a Spanish word for sneaky or underhand?

They are not giving us a choice thats the point. Let us opt for paperless bills. Don't tell me you're not getting a bill unless you ask.

It stinks. 02 won awards for customer service now customers should tell 02 what they think. Write to Danuta Grey and Telefonica and let them know what we think as customers

Anyone see the papers yesterday. 02 are backing down now under 18 and over 65s wont be affected.

02 will respond to pressure. Comreg are a joke serious concern but what action????

Guy:Incognito

Opting in is a better system than opting out. There are thousands of people who would be perfectly happy to stop receiving paper bills but are either too lazy or don't think about it enough to actually ring up about it. This way everyone knows there's no paper bills and if they need/want them they are compelled to ring up.

natterjack

E mail comreg and Danuta grayAt 02 and you know I think we should all ring Joe Duffy he'll get results

that's the only way to get these guys to treat their customers fairly

Draco

I think online bills are great. I've been using them with O2 for nearly 2 years and I've no complaints at all. I've moved about once a year for the last 6 or 7 years so this gets rid of the hassle of changing address. I've just checked the O2 site and it has the last 14 months of bills available. It would be nice if it had them all.

seamus

snappieT wrote: »

I like getting everything in paper. You always need something dated in the last 3 months to provide proof of address for lots of things. How do the online-only people cope? I suspect companies won't take printouts from a website as proof of address.

I got a loan from Bank of Ireland on the basis of a printed O2 bill. They're identical what you get in the post.

I personally love online billing, means I can store the documents on my computer instead of having them languishing on my desk for months before taking up space in a folder.

I can understand though how some people would prefer paper bills - especially older people - and I think it's a complete disgrace that O2 get away with charging people for receiving paper bills.

jkmanc1974

Limericks wrote: »

Hmmm...

I pay my bill in the post office. I have no bank account or credit card so I have no other way to pay.

The only way to pay in the post office is with a bill. What does all this mean to me? Obviously I have no way to pay the bill.

I'm going to email them...

With UPC btw not o2

Ring them up and request a Payzone Card - can be used virtually everywhere....

Brgds
Johnny

natterjack

Paperless is great but thats not the point. 02 are making the choice for consumers. Let us decide what we want.

The way they did it was sneaky, grey small print..... Designed so that no one would notice.

Wake up lads and tell them what you think. Send us a form and lets see how many opt for paperless.I bet they won't do that.

Comreg say they are concerned but what have they done. Big bark, no bite!!! ...yo'ud wonder are they a bit like the financial regulator, maybe they are too close to the phone companies?

Isn't there a Consumers Office, has anyone heard anything from them they are always going on about shopping surveys. Another toothless watchdog

When i joined 02 i had to sign a contract and they put it they would send me a bill. What they are doing now looks dodgy legally

I have emailed Comreg the e mail is consumerline@comreg.ie.
Joe Duffy can be got at joe@rte.ie

I suppose yer woman in 02 must danuta.grey@02.ie

krudler

Limericks wrote: »

Hmmm...

I pay my bill in the post office. I have no bank account or credit card so I have no other way to pay.

The only way to pay in the post office is with a bill. What does all this mean to me? Obviously I have no way to pay the bill.

I'm going to email them...

With UPC btw not o2

so why should a company bore the cost of the fact you dont have a bank account, its 2010 ffs!

you dont need a bill to make a payment either btw, you just need the invoice number, you can ring them and ask for this every month.

krudler

natterjack wrote: »

Wake up guys this is all about 02. Its not about paper or paperless. Its about customer choice. 02 are just trying to make more money.

They sent out a sneaky note in small grey print taking away bills. Has anyone seen this very underhand note. Starts off saying if its all right with you....then goes on to say they are going to stop sending bills. Another couple of million of pay back to Telefonica!!

Anyone know a Spanish word for sneaky or underhand?

They are not giving us a choice thats the point. Let us opt for paperless bills. Don't tell me you're not getting a bill unless you ask.

It stinks. 02 won awards for customer service now customers should tell 02 what they think. Write to Danuta Grey and Telefonica and let them know what we think as customers

Anyone see the papers yesterday. 02 are backing down now under 18 and over 65s wont be affected.

02 will respond to pressure. Comreg are a joke serious concern but what action????

The choice for opting for paperless bills has been around for years, I havent gotten a bill since 2007 from them, the whole point was people werent opting for it when they were asked, now they have to decide if they want it, all it takes is 1 short (free) call to get it sorted, you'd swear they were asking you for a pound of flesh they way you're carrying on.

ah Joe Duffy, the fallback figure for the whingers of this country.

Guy:Incognito

natterjack wrote: »

Wake up lads and tell them what you think.

What most people think is either "meh" , "good idea" or a combination of these.

foggy_lad

Stekelly wrote: »

What most people think is either "meh" , "good idea" or a combination of these.

what people think is why are thse companies not sending my bills like they used to, when they ask they are told they CANT go back to getting real bills so most leave it thinking they have no other recourse but they are ENTITLED to the printed bill!

miccy203

Limericks wrote: »

Hmmm...

I pay my bill in the post office. I have no bank account or credit card so I have no other way to pay.

The only way to pay in the post office is with a bill. What does all this mean to me? Obviously I have no way to pay the bill.

I'm going to email them...

With UPC btw not o2

ring upc and they will send u out a card so you can pay in any payzone point or post office

foggy_lad

miccy203 wrote: »

ring upc and they will send u out a card so you can pay in any payzone point or post office

ring UPC and demand your bill as you are entitled to get one.

manna452121

Jobs will be lost if these companies start this.An post deliver 3 million letters approx for O2 and at the moment mail is down 15%.Everyone should insist on an invoice being posted to there house,will O2 give free computers to people so they can go online.

krudler

manna452121 wrote: »

Jobs will be lost if these companies start this.An post deliver 3 million letters approx for O2 and at the moment mail is down 15%.Everyone should insist on an invoice being posted to there house,will O2 give free computers to people so they can go online.

Theres no "insisting" involved, you just ring and ask them to keep getting paper bills, problem solved, are people just dense? or do they not read what people post around here?

Guy:Incognito

manna452121 wrote: »

Jobs will be lost if these companies start this.An post deliver 3 million letters approx for O2 and at the moment mail is down 15%.Everyone should insist on an invoice being posted to there house,will O2 give free computers to people so they can go online.

So we should resist change and efficiancy to protect an post jobs? Can we assume it's your job your hoping to potect?

What about all the other innovations over the last few hundred years that made life easier or better? should we suppress everything that might put a job at risk? Where were you when email was invented to put a stop to it?

El Camino

Guys this really is nuts. I can't see what all the fuss is. It was only a matter of time before businesses started moving in this direction. As has already been mentioned innovation brings development of this nature and we all need to move with the times.

I can't see how this represents bad customer service though. It seems that both UPC and O2 will give you a paper copy if you really want it. It looks like all of those incentives over the past few years to try and get customers to switch to online or paperless billing just haven't been availaed of by the public through simple inertia.

Every business in the country has had to make cutbacks in certain areas to keep afloat and this is just the same. I don't think protecting jobs in An Post is remotely relevant. I'm sure you'll find that UPC and O2 will have let people go of late and if this step wasn't taken a few more might have had to be let off.

I see it as a positive step and i'm sure we'll see lots more row in behind on this approach. I recently seen a very good online service where they would take all of your online bills and put them in one location under one log-in. It looked very useful and could do well out of this scenario. Anyone know the name of it?

IrishTonyO

El Camino wrote: »

Anyone know the name of it?

www.getitkeepit.com

El Camino

It looks like they cater for all major utilities so what more could you ask for... apart from your paper bill of course!!

bongi69

I got my O2 bill on time as usual yesterday, postmarked last Friday.

Ranger82

It's about consumer choice & they didn't give it to us.

They should have set it up "if interested please opt in to paperless billing" not switch us all off & then we have to waste our time trying to switch back on. 20 minutes on hold & customer care with a snotty attitude disgusted I had even asked to be switched back on & then trying to give me just a 1 pager instead of my itemised bill!:mad:

In their terms & conditions it says "I will receive a bill every month" which legally I am entitled too. They have broken their side of the contract, I know if I broke mine they would charge me a penalty for disconnecting!!

IrishTonyO

Ranger82 wrote: »

It's about consumer choice & they didn't give it to us.

They should have set it up "if interested please opt in to paperless billing" not switch us all off & then we have to waste our time trying to switch back on. 20 minutes on hold & customer care with a snotty attitude disgusted I had even asked to be switched back on & then trying to give me just a 1 pager instead of my itemised bill!:mad:

In their terms & conditions it says "I will receive a bill every month" which legally I am entitled too. They have broken their side of the contract, I know if I broke mine they would charge me a penalty for disconnecting!!

They have not broken their contract, it does not say "I will receive a paper bill every month"

Ranger82

Ok IrishTonyO it doesn't say paper bill but it does state it will send all invoices to your billing address
Billing Procedures

• If you are an existing O2 Pay Monthly Customer who is purchasing a Mobile Phone and availing of the Services we will, unless you clearly specify a preference for on-line billing on the Agreement Form , send all invoices and notices to your billing address shown on the Agreement Form unless you tell us of any change in writing or by telephone.

IrishTonyO

Ranger82 wrote: »

Ok IrishTonyO it doesn't say paper bill but it does state it will send all invoices to your billing address
Billing Procedures

• If you are an existing O2 Pay Monthly Customer who is purchasing a Mobile Phone and availing of the Services we will, unless you clearly specify a preference for on-line billing on the Agreement Form , send all invoices and notices to your billing address shown on the Agreement Form unless you tell us of any change in writing or by telephone.

Well then that looks like they are breaking the contract

Merch

ChuckNorrisgod wrote: »

thank you for that link upc have started following 02 last friday.

I like getting post bills and don't like having too mess around with my email too get bills.

Plus these company's are putting jobs at risk for Postal workers all too save a pretty penny and not the trees

Jobs at risk, over not posting some bills, I dont think so. If you are unhappy contact them and request paper bills.
No offence but "to" and "too" are two seperate words, I know its just a mistake and not relevant to the post but some mistakes make it difficult to read.

Limericks wrote: »

Hmmm...

I pay my bill in the post office. I have no bank account or credit card so I have no other way to pay.

I'd just get on the phone to them? but I dont know how anyone could not have a bank account? does that happen?

manna452121 wrote: »

Jobs will be lost if these companies start this.An post deliver 3 million letters approx for O2 and at the moment mail is down 15%.Everyone should insist on an invoice being posted to there house,will O2 give free computers to people so they can go online.

I think there have been a few replies to this, free computers?? ok hmmm

Ranger82 wrote: »

It's about consumer choice & they didn't give it to us.

They should have set it up "if interested please opt in to paperless billing" not switch us all off & then we have to waste our time trying to switch back on. 20 minutes on hold & customer care with a snotty attitude disgusted I had even asked to be switched back on & then trying to give me just a 1 pager instead of my itemised bill!:mad:

In their terms & conditions it says "I will receive a bill every month" which legally I am entitled too. They have broken their side of the contract, I know if I broke mine they would charge me a penalty for disconnecting!!

Maybe an online option of opting in or out would be a good idea.
I still prefer a few bills in original hard copy. A bank didn't accept print outs for an extension I got on a loan, have they changed?

Bagwanscottie

Yes the online option is great, but this is about choice. Someone somewhere decided what was good enough for me and then attempted to force through the change. This is not about paper bills versus online its about Customer care and attention. Are these guys doing this to pass on the savings to me....I think not.

Merch

Bagwanscottie wrote: »

Yes the online option is great, but this is about choice. Someone somewhere decided what was good enough for me and then attempted to force through the change. This is not about paper bills versus online its about Customer care and attention. Are these guys doing this to pass on the savings to me....I think not.

well vote with your feet, change accounts or tell them you will time come a contract end unless they do something

natterjack

dead right its about choice and Ill decide what I need and not be dictated to by the Spaniards. Why are they doing it...not for me all about saving a few more million.

Guy:Incognito

Bagwanscottie wrote: »

Yes the online option is great, but this is about choice. Someone somewhere decided what was good enough for me and then attempted to force through the change. This is not about paper bills versus online its about Customer care and attention. Are these guys doing this to pass on the savings to me....I think not.

Where was the kick up before about not havign the option of paperless billing?
If it was all about choice surely you should have been campaigning for it's introduction before they got around to it.

BostonB

I used to keep these bills, but I have no longer the space to keep folders of paper that I don't use. TBH all I need is access to an online account where I can access my records and run stats on them. Sent me an email or a txt each month to remind me of my bill so i can see if as expected, or off the wall. I switched to a specific unlimited calls option so my bills are pretty much fixed anyway once I stay with my plan. I didn't want any surprises each month.

krudler

natterjack wrote: »

dead right its about choice and Ill decide what I need and not be dictated to by the Spaniards. Why are they doing it...not for me all about saving a few more million.

You do have a choice, just ring and ask them to keep sending out the paper bill.

I mean seriously? are people not readinh this thread at all? They havent forced anyone to do anything, if you want a paper bill you can still get one, just ring up and ask. simples.

I wonder what percentage of the people whinging about this actually go through their bills every month, from personal experience I'd say about 10%, probably less..

mountain out of a molehill if there ever was one.

ChuckNorrisgod

It was announced that the regulator is getting involved now with 02.

And ever 02 Customer with get a written letter asking them too decide which they want e billing or Bill in the post.


My thoughts I think that is fair too the customer and let them decide what the want instead of not asking them at all.

No word on the Regulator getting on too U.p.c Yet.

astrofool

They did send a letter already?

This sounds like the most stupid thing ever. Are people really this dumb?