The worst delivery service provider- UPS!!

Dublinm

:mad: I've been using online shopping quite often for last a couple of years, I bought stuffs here and there, goods were mostly delivered via an post and Ups, here I can tell you that Ups drove people crazy, here is how Ups delivery your stuff, they drove around your house and knock your door twice, if no body respond their knock, they will assume you are not there and leave you a small note saying attempted delivery could not be reached,and after 3rd time attempts like that, if there are still no one respond to the door knock, they will be very sorry but have to ship your item back to shipper.......what ****ing delivery service is this!!! Even a ****ing pizza delivery would at least give you a call, and all Ups can do is only knocking a door? come on Ups,are you playing with your customers or playing with yourself, unfortunately I was one of the victims, I was waiting for a shipment at house, around 3 pm, I went to the front door just check see if there are any delivery truck, then I saw this little yellow piece note saying they've been here at 2:17pm and they could not complete the delivery with their knocking, so they will do it again the same time tomorrow, ****ing Ups fellow idiots drivers, even a takeaway driver could do better than you!!!

when you are trying their customer service, they will tell you that their drivers doesn't have a phone.

****ing Ups I swear I will never ever use you ever again!!!

delllat

Dublinm wrote: »

:mad: I've been using online shopping quite often for last a couple of years, I bought stuffs here and there, goods were mostly delivered via an post and Ups, here I can tell you that Ups drove people crazy, here is how Ups delivery your stuff, they drove around your house and knock your door twice, if no body respond their knock, they will assume you are not there and leave you a small note saying attempted delivery could not be reached,and after 3rd time attempts like that, if there are still no one respond to the door knock, they will be very sorry but have to ship your item back to shipper.......what ****ing delivery service is this!!! Even a ****ing pizza delivery would at least give you a call, and all Ups can do is only knocking a door? come on Ups,are you playing with your customers or playing with yourself, unfortunately I was one of the victims, I was waiting for a shipment at house, around 3 pm, I went to the front door just check see if there are any delivery truck, then I saw this little yellow piece note saying they've been here at 2:17pm and they could not complete the delivery with their knocking, so they will do it again the same time tomorrow, ****ing Ups fellow idiots drivers, even a takeaway driver could do better than you!!!

when you are trying their customer service, they will tell you that their drivers doesn't have a phone.

****ing Ups I swear I will never ever use you ever again!!!

are you serious ?

no delivery company makes more than 3 failed attempts to deliver something

dpd make 2 and some companies make 1 and aftedr that u have to collect from their depot

an post sometimes dont even make 1 and leave a sorry we missed you card instead when ur sitting in the house waiting on the delivery

how many times did you think they were going to drive to your house and attempt re-delivery ??

4-5-7 ?

Jev/N

R'n'R is thataway -->

:pac:

jor el

I've never had a problem with UPS, in fact, quite the opposite, I've always found them to be excellent. Most delivery companies will only try once, and practically none of them will ring you. I don't know what you're expecting here, but I get the feeling that it doesn't exist.

After the failed delivery attempt, when you get the card, did you maybe try ringing them to arrange collection?

delllat

jor el wrote: »

I've never had a problem with UPS, in fact, quite the opposite, I've always found them to be excellent. Most delivery companies will only try once, and practically none of them will ring you. I don't know what you're expecting here, but I get the feeling that it doesn't exist.

After the failed delivery attempt, when you get the card, did you maybe try ringing them to arrange collection?

ups and dhl are probably the best in the business (although expensive ) but they have to draw the line somewhere


i love the part where the guys is raging because "after 3 unsuccessful delivery attempts they will arrange the parcel to be returned to the sender "

what else can they do with it ?

theyve only been paid to deliver it once ,theyre offering to deliver it 3 times

they cant offer unlimted storage and delivery attempts for the rest of your life

tallaghtoutlaws

Their Job is to knock on your door or ring the door bell and deliver your package and nothing else. I can't see what the issue is here? UPS you say tried to deliver 3 times and knocked on your door and couldn't get you. At this point what more do you want from them?

One thing I find interesting you mention An Post. When has a Postman ever given you a call about a package? If they don't get you they will leave a card also and then throw your parcel in the nearest Parcel office and give you so long to collect before shipping it back also.

What you should have done after the first time is gone and picked your parcel up off UPS if it was that important to you.

ED E

UPS are reliable and predictable. But they screw you for fees. The always check for VAT for the Revenue Comissioner(which is fine) but then charge you a tenner for doing it, and charge VAT on that fee. Slimy Cúnts. Never had that issue with TNT/DHL/Nightline.

Dublinm

Jev/N wrote: »

R'n'R is thataway -->

:pac:

delllat wrote: »

are you serious ?

no delivery company makes more than 3 failed attempts to deliver something

dpd make 2 and some companies make 1 and aftedr that u have to collect from their depot

an post sometimes dont even make 1 and leave a sorry we missed you card instead when ur sitting in the house waiting on the delivery

how many times did you think they were going to drive to your house and attempt re-delivery ??

4-5-7 ?

My point is that a simple phone call wouldn't kill anybody, if the driver could just give me a ring, I would have received the delivery yesterday, now they have to try the 2nd time, hey, I am not saying multiple attempts is a good thing, and quite the opposite, I think a good delivery service should only consider their 2nd attempt as the back-up plan, as a successful business, UPS should learn how to get it done right at the first place!

Dublinm

jor el wrote: »

I've never had a problem with UPS, in fact, quite the opposite, I've always found them to be excellent. Most delivery companies will only try once, and practically none of them will ring you. I don't know what you're expecting here, but I get the feeling that it doesn't exist.

After the failed delivery attempt, when you get the card, did you maybe try ringing them to arrange collection?

delllat wrote: »

ups and dhl are probably the best in the business (although expensive ) but they have to draw the line somewhere


i love the part where the guys is raging because "after 3 unsuccessful delivery attempts they will arrange the parcel to be returned to the sender "

what else can they do with it ?

theyve only been paid to deliver it once ,theyre offering to deliver it 3 times

they cant offer unlimted storage and delivery attempts for the rest of your life

It would be a shame in this field if a delivery service failed all 3 attempts, in that case, I don't think anyone would expect to use that company any more, it's really disappointing from a receivers point of view.

Dublinm

Lethal_Bullet wrote: »

UPS are reliable and predictable. But they screw you for fees. The always check for VAT for the Revenue Comissioner(which is fine) but then charge you a tenner for doing it, and charge VAT on that fee. Slimy Cúnts. Never had that issue with TNT/DHL/Nightline.

Thats why they say business is business, they always try to catch you somewhere, but what defines a good business is their costumer service.

Dublinm

tallaghtoutlaws wrote: »

Their Job is to knock on your door or ring the door bell and deliver your package and nothing else. I can't see what the issue is here? UPS you say tried to deliver 3 times and knocked on your door and couldn't get you. At this point what more do you want from them?

One thing I find interesting you mention An Post. When has a Postman ever given you a call about a package? If they don't get you they will leave a card also and then throw your parcel in the nearest Parcel office and give you so long to collect before shipping it back also.

What you should have done after the first time is gone and picked your parcel up off UPS if it was that important to you.

Thank you for bringing An post up, the reason I like about An post is that they know their driver wouldn't call any body and they have never pretended trying to reach you either, you just know to go to a local post office to get your parcel, there is no mixed signal there. However, on the other hand, the Ups were trying hard to build their custumer oriented service image, but just could not void failing it with their superficial working attitude, something I would describe it as " a bitch trying to claim her ladyhood"

jor el

Dublinm wrote: »

It would be a shame in this field if a delivery service failed all 3 attempts

You mean, it would be a shame if you failed to answer the door on all 3 occasions, or if you failed to contact them after just one of those 3 attempts? What else are they supposed to do if you don't answer the door. Do you even know for sure that they have your phone number?

Mr. Presentable

Dublinm wrote: »

My point is that a simple phone call wouldn't kill anybody, if the driver could just give me a ring, I would have received the delivery yesterday, now they have to try the 2nd time, hey, I am not saying multiple attempts is a good thing, and quite the opposite, I think a good delivery service should only consider their 2nd attempt as the back-up plan, as a successful business, UPS should learn how to get it done right at the first place!

They attempted delivery, you weren't there. Now they have to come back. It will probably cost them money to deliver if you are not in again today.

If I were running UPS, the delivery contract would be for one delivery attempt, and after that you can either pay for another or collect it yourself.

I don't know why you think a phone call would be helpful - they're not going to hang around waiting for you to come home - the card notifies you when they'll be back.

monkeypants

It all depends on what level of service they're being paid to provide by the company you're purchasing from. Either way, I don't see how they can deliver the package if you don't open your door.

jpb1974

Sounds like the OP watched Castaway one time too many and as a result his/her expectation of the lengths that a Private Courier will go to in order to make that delivery is slight skewered.

Dublinm

Mr. Presentable wrote: »

They attempted delivery, you weren't there. Now they have to come back. It will probably cost them money to deliver if you are not in again today.

If I were running UPS, the delivery contract would be for one delivery attempt, and after that you can either pay for another or collect it yourself.

I don't know why you think a phone call would be helpful - they're not going to hang around waiting for you to come home - the card notifies you when they'll be back.

Hey, don't make things up here, I was right at the house at that time, and I didn't hear anything, that's why I was so pissed off

Dublinm

jor el wrote: »

You mean, it would be a shame if you failed to answer the door on all 3 occasions, or if you failed to contact them after just one of those 3 attempts? What else are they supposed to do if you don't answer the door. Do you even know for sure that they have your phone number?

Again please don't make thing up here, all I was trying to say is quantity doesn't cover quality. No matter how many time attempts they have in system, shouldn't getting delivery to customer be the ultimate goal?

Dublinm

monkeypants wrote: »

It all depends on what level of service they're being paid to provide by the company you're purchasing from. Either way, I don't see how they can deliver the package if you don't open your door.

Are you nuts? is your house door open 24/7?

delllat

Dublinm wrote: »

Again please don't make thing up here, all I was trying to say is quantity doesn't cover quality. No matter how many time attempts they have in system, shouldn't getting delivery to customer be the ultimate goal?

they are running a business,not a 100% satisfaction service for unreasonable people

if they had to deliver every item 3 times they would either be bankrupt
of theyde have to raise their prices

luckily for them id say 80% of parcels are delivered on the first run and this is how they can offer to redeliver the other 20% "a maximum of 3 times"

if you cant be home 3 times you should have arranged the parcel sent to your work address or somewhere it can be delivered

Dublinm

jpb1974 wrote: »

Sounds like the OP watched Castaway one time too many and as a result his/her expectation of the lengths that a Private Courier will go to in order to make that delivery is slight skewered.

Thank you for mentioning that movie, correct me if I am wrong, it was Fedex not Ups the movie was talking about, don't you think it has a reason?

delllat

Dublinm wrote: »

Are you nuts? is your house door open 24/7?

in general ,people OPEN the door when the delivery man knocks it :rolleyes:

(it doesnt have to stay blowing in the wind wide open 24/7 ,they only deliver between 9and 5 anyway )

Dublinm

delllat wrote: »

they are running a business,not a 100% satisfaction service for unreasonable people

if they had to deliver every item 3 times they would either be bankrupt
of theyde have to raise their prices

luckily for them id say 80% of parcels are delivered on the first run and this is how they can offer to redeliver the other 20% "a maximum of 3 times"

if you cant be home 3 times you should have arranged the parcel sent to your work address or somewhere it can be delivered

I've said so many times, I was right at home at that very moment, why can't you just let your imagination go a little further into the scenario where I actually am?

LordDorington

delllat wrote: »

are you serious ?

no delivery company makes more than 3 failed attempts to deliver something

dpd make 2 and some companies make 1 and aftedr that u have to collect from their depot

an post sometimes dont even make 1 and leave a sorry we missed you card instead when ur sitting in the house waiting on the delivery

how many times did you think they were going to drive to your house and attempt re-delivery ??

4-5-7 ?

I had the same exp. They said they couldnt find my house (hello thats their job) and when I offered to ring the driver and give directions I was told, sorry he doesnt have a phone. WTF a driver without a phone. I kicked up bloody murder and eventually got them to send out another driver to him and tell him where to go.

slowmoe

i have to agree ups are rubbish. I've had a load of problems with them arriving at the door battering it down for two mins and then leaving immediately instead of waiting to see if someone opened it. Once the guy was pulling away and i came out waving at home, he just waved back!!! And still drove off!

I do have one particular gripe with them where they had a neighbour sign for a letter. It turned out to be an important work document which i never managed to recover from the neighbour. Work went beserk at me because ups told them it had been delivered to me (ie had not been handed to anyone else) but the signature wasn't mine. Ups wouldn't accept responsibility and i was in the dog house. Still peeved off about it.

Aside from my own negative opinion of ups i can see why the op is annoyed. He was in the house when the delivery guy came but never heard a ring etc. Surely someone attempting delivery should wait a few moments and try knocking louder to ensure nobody is home?

LordDorington

and whether you're at home or not is irrelevant when they cant find the house anyway.

jpb1974

don't you think it has a reason?

If Tom Hanks showed up to my door with a package 6 months late I'd give him a right bollocking.

Dublinm

jpb1974 wrote: »

If Tom Hanks showed up to my door with a package 6 months late I'd give him a right bollocking.

Bluffing

LordDorington

Mr. Presentable wrote: »

They attempted delivery, you weren't there. Now they have to come back. It will probably cost them money to deliver if you are not in again today.

If I were running UPS, the delivery contract would be for one delivery attempt, and after that you can either pay for another or collect it yourself.

I don't know why you think a phone call would be helpful - they're not going to hang around waiting for you to come home - the card notifies you when they'll be back.

When you talk about "delivery attempts" do you include attempts by the driver to find your house?

jpb1974

If you're never home to actually accept the packages would it not make sense for you to give them a call and either arrange pick-up or delivery to an alternative address where real live people who are willing to open the door can be found?

Now... I know you're going to say "why should I waste my money calling them, why can't they call me" but an ounce of common sense tells me that you want to get your goods and they want them delivered so why not take one small step in the right direction?

Dublinm

jpb1974 wrote: »

If you're never home to actually accept the packages would it not make sense for you to give them a call and either arrange pick-up or delivery to an alternative address where real live people who are willing to open the door can be found?

Now... I know you're going to say "why should I waste my money calling them, why can't they call me" but an ounce of common sense tells me that you want to get your goods and they want them delivered so why not take one small step in the right direction?

Guess what happens now? The shipper just contacted me saying sorry for the delay and asking me to assist Ups with the delivery, and I made my 3rd phone call, and you are not going to believe this, their driver went lost again, again, apologise from the other side of the phone, I just could not understand why can't they simply give me a call?

Mr. Presentable

Your story doesn't add up. In the OP you said the guy left a card, and now you say he got lost?

jpb1974

I've had issues with Couriers not being able to find my address. 9 times out of 10 they would give me a call and I'd give them instructions to the house... no probs. The odd time I'd get the card in the letterbox so I'd call them the next day and request that they contact me when they're nearby... never had an issue.

I do remember one crowd of absolutely useless muppets though.. GLS I think they were called.. absolutely chronic.. they sub-contracted the deliveries out to any 'ol Joe Bloggs with a van... a different Joe Bloggs every other week... deliveries arriving late, deliveries not showing up, never been able to find the house, not arsed to call, the USPS used them to deliver into Europe and even if you got a USPS tracking number it didn't work on their system... nightmare... spoke to one of their managers... he may as well have told me to fcuk off for all intensive purposes... in the end I reported them to ComReg... shortly afterwards USPS stopped using them.. thank fcuk.

I have to say I always found UPS to be decent... never any issues with calling them or them calling me.

Dublinm

Mr. Presentable wrote: »

Your story doesn't add up. In the OP you said the guy left a card, and now you say he got lost?

That's exact word I quote from the customer service, further more, he told me that the driver was on the right street but ran into a wrong house number, WTF... Ups is a mess

Dublinm

jpb1974 wrote: »

I've had issues with Couriers not being able to find my address. 9 times out of 10 they would give me a call and I'd give them instructions to the house... no probs. The odd time I'd get the card in the letterbox so I'd call them the next day and request that they contact me when they're nearby... never had an issue.

I do remember one crowd of absolutely useless muppets though.. GLS I think they were called.. absolutely chronic.. they sub-contracted the deliveries out to any 'ol Joe Bloggs with a van... a different Joe Bloggs every other week... deliveries arriving late, deliveries not showing up, never been able to find the house, not arsed to call, the USPS used them to deliver into Europe and even if you got a USPS tracking number it didn't work on their system... nightmare... spoke to one of their managers... he may as well have told me to fcuk off for all intensive purposes... in the end I reported them to ComReg... shortly afterwards USPS stopped using them.. thank fcuk.

I have to say I always found UPS to be decent... never any issues with calling them or them calling me.

Congratulations! Now you know different sides of UPS

deandean

OP I have had that problem with a couple of couriers, missing them and then expecting them to call again at say, 3pm next day.

The back of the card they leave - write on it and sign it telling the courier to leave the package on the doorstep. Stick note to outside of door. It works fine with me.

clived2

whats is this package you are waiting for with such anger....

jpb1974

Congratulations! Now you know different sides of UPS

Err... maybe you missed the bit that said:

I have to say I always found UPS to be decent... never any issues with calling them or them calling me.

write on it and sign it telling the courier to leave the package on the doorstep

Dangerous.. you already mentioned that they called to the wrong house.. everything should be signed for.

RP Mc murphy

I cant say anything about UPS but i would like to give a quick rant about an post, sorry (probably isnt isolated to an post, and maybe theres a great reason for it). The come with the deliveries during the day when i am not at home and leave the card through the letter box. If the company is any way customer orientated, then they should deliver the sh1t in the evening when i am at home. Is this unreasonable? What time of the day are you most likely to have people at home, then this is the time to make the home deliveries.

Just to explain why it isnt always possible to get stuff delivered to work. some of the online companies wont deliver to address that is not the same as the address of the credit card, hence you are stuck with a home delivery.

Mr. Presentable

RP Mc murphy wrote: »

I cant say anything about UPS but i would like to give a quick rant about an post, sorry (probably isnt isolated to an post, and maybe theres a great reason for it). The come with the deliveries during the day when i am not at home and leave the card through the letter box. If the company is any way customer orientated, then they should deliver the sh1t in the evening when i am at home. Is this unreasonable? What time of the day are you most likely to have people at home, then this is the time to make the home deliveries.

Just to explain why it isnt always possible to get stuff delivered to work. some of the online companies wont deliver to address that is not the same as the address of the credit card, hence you are stuck with a home delivery.

Of course it is. Unless you have a personal postman.

tallaghtoutlaws

Dublinm wrote: »

Thank you for bringing An post up, the reason I like about An post is that they know their driver wouldn't call any body and they have never pretended trying to reach you either, you just know to go to a local post office to get your parcel, there is no mixed signal there. However, on the other hand, the Ups were trying hard to build their custumer oriented service image, but just could not void failing it with their superficial working attitude, something I would describe it as " a bitch trying to claim her ladyhood"

What? I use UPS a lot. And not once have I ever expected them to call me. I don't know where you get that impression from. And before you say they ask you for a contact number that is purely for issues with your package outside the normal conditions i.e Customs and Excise etc etc.

As for drivers calling you. Are you going to pay their phone bills? You do realise UPS drivers don't have work phones right? So if they called you it would be from their own personal phones.

To be honest with you you points are nonsense at this point and you are reaching to find valid points to support your argument for your mistakes. It is this simple, UPS held their end of the bargain by trying to deliver 3 times, and 3 times you failed to answer. This is solely on you. Fact!

Oh and you completely missed my point about An Post and I don't agree with you. But I do find the bit in bold very interesting. Are you now saying that UPS told you they tried to contact you after you told us they never contacted you?

tallaghtoutlaws

Mr. Presentable wrote: »

Your story doesn't add up. In the OP you said the guy left a card, and now you say he got lost?

To be honest with you after reading this whole thread again the OP's story is all over the shop. No wonder UPS are confused.

I will say I use them all the time and sometimes they get things wrong but overall I find them easy to work with and always provide good customer service in the end. Judging by your attitude to others in this thread OP I wouldn't be surprised if you are being a d1ck to them on the phone hence why after 3 delivery attempts where you failed to answer the door they are now at the point of caring less to help you out. And I am surprised they are still trying to help you out.

Dublinm

tallaghtoutlaws wrote: »

To be honest with you after reading this whole thread again the OP's story is all over the shop. No wonder UPS are confused.

I will say I use them all the time and sometimes they get things wrong but overall I find them easy to work with and always provide good customer service in the end. Judging by your attitude to others in this thread OP I wouldn't be surprised if you are being a d1ck to them on the phone hence why after 3 delivery attempts where you failed to answer the door they are now at the point of caring less to help you out. And I am surprised they are still trying to help you out.

Thank you for your following up, I do want to clear one thing up here, all I was telling here is based on 100% true experience, I do wish this thread could give consumer some help when come to choose a delivery company, and also hope that if people working for ups could take it as an useful feedback, if they did everything perfect there wouldn't be such an thead.

To you my friend, I can only say that the world is full of surprises, something you didn't experienced doesn't mean it never will happen to other people. Keep your mind open, so we can do better.

Jev/N

Dublinm wrote: »

I do wish this thread could give consumer some help when come to choose a delivery company

As pointed out already, UPS' standard is higher than others

If any reasonable person got 1 or 2 notes in the door, they would have, themselves, rang the delivery company seeking an idea of when it would be re-delivered, not merely assuming it would be when they were in the house or not.

If in doubt, send it to a business address where someone is always in, that's what I've always done.

tallaghtoutlaws

Dublinm wrote: »

Thank you for your following up, I do want to clear one thing up here, all I was telling here is based on 100% true experience, I do wish this thread could give consumer some help when come to choose a delivery company, and also hope that if people working for ups could take it as an useful feedback, if they did everything perfect there wouldn't be such an thead.

But your issue is not a consumer issue. In fact in this case UPS held their end of the bargain and you never answered the door. It is that simple. As for useful feedback?

What possible advice can anyone give you on this? Your story is all over the place and is more like a rant than a an actual consumer issue. The simple fact you are quite clearly in the wrong here and anyone with common sense will see that.

To you my friend, I can only say that the world is full of surprises, something you didn't experienced doesn't mean it never will happen to other people. Keep your mind open, so we can do better.

As for this :rolleyes: you actually made me laugh out loud to this. I have used courier companies regularly for 7 years now. And sure at times they have problems. And I have experienced many problems with couriers over the 7 years. But never would I come on to a forum crying wolf over an issue that was my fault. You Failed to answer the door 3 times and you are blaming a company who are not at fault and in between this you are reaching for pathetic excuses to try win people over.

So I would say my mind is clearly opened but it is you who has the blinkers on. Simples.

Head The Wall

Surely after them calling twice you should be extra vigilant and watching them on the third day? Or maybe your butler was on holidays that week!!

dudara

Closed - as this is more of a rant rather than a genuine Consumer Issue

dudara