recivied two items instead of one

dunworth1

ok i bought an item on ebay last week
and i received it on Friday and i was happy out

then today i received another item from them for which i never paid for.
now the seller has sent no messages to me about this.

but i noticed i received an invoice with the second one and not with the first one.

jpb1974

Sounds like a seller mistake.

Send it back (seller pays postage) or keep it (can you cope with the moral issues associated with this?).

Ruu_Old

Up to you really. Notify the seller. If they want it back, make sure they pay shipping.

tc2010

If its only something small it would probably make no sense to return.

zuroph

can I have the other item?

delllat

zuroph wrote: »

can I have the other item?

do u not wanna know what it is first ? :rolleyes:

zuroph

i like surprises!

delllat

i have lots of useless items i could give you if you wanna pay the postage

zuroph

ah yes, but the clue is dunworth WANTED one of these so its probably not useless

delllat

zuroph wrote: »

ah yes, but the clue is dunworth WANTED one of these so its probably not useless

one mans junk is another mans treasure as they say .........

the things i dont need may be useful to someone somewhere

Gillo

delllat wrote: »

i have lots of useless items i could give you if you wanna pay the postage

I'll throw my ex into the deal if it helps:D

Notify the the seller OP and offer to send it back once they pay postage.

dudara

OP, the item isn't yours and you are potentially liable for the cost if the seller realises that you have it.

Notify them that you have a duplicate item, and offer to return it to them if they will cover postage.

zuroph

dudara wrote: »

OP, the item isn't yours and you are potentially liable for the cost if the seller realises that you have it..

Surely not, wouldnt it be considered unsolicited goods?

dunworth1

i suppose i will tell them i have it but that is a lot of work that i have to do because they made a mistake.

i hoping they dont want it so i dont have to go get a packet and go to the post office to post it

could i charge them for the packet and time i have to use to get it sent back to them :cool:

Edit: is that true zuroph because i'm not paying for their mistake

dudara

There's something in my head alright around unsolicited goods. Can anyone clarify on this?

zuroph

dunworth1 wrote: »

i suppose i will tell them i have it but that is a lot of work that i have to do because they made a mistake.

i hoping they dont want it so i dont have to go get a packet and go to the post office to post it

could i charge them for the packet and time i have to use to get it sent back to them :cool:

Is it an expensive item?

Gillo

Yeah there's something in law, you have to notify them and then give them a reasonable chance to recover the goods within a certain time scale.

Sorry I can't for the life of me remember the time scale and act, think I learnt it in Bus Org for the leaving cert back in 95-96, (christ on a bike if ever I made a post to make me feel old!!).

dunworth1

zuroph wrote: »

Is it an expensive item?

well it a wireless router and i paid £19.99 plus 5.95 P&P (about 32 euro)

its heavy enough with the adapter in the box so i say postage back would be about 10-15 euro maybe even more


since i only need one would the best option be to just tell the seller.
i dont really mind sending it back if they pay for it

zuroph

wireless n or g?

dunworth1

zuroph wrote: »

wireless n or g?

N its a d-link Dir-615

ShooterSF

zuroph wrote: »

wireless n or g?

For that price if it's N I'll eat my sock
Edit: oh oh

OP I'd offer to send it back if they send a courier to collect it. Wouldn't be bothered going to the post office to send it back.

Jumpy

ShooterSF wrote: »

For that price if it's N I'll eat my sock
Edit: oh oh

OP I'd offer to send it back if they send a courier to collect it. Wouldn't be bothered going to the post office to send it back.

Pictures by tomorrow. No clean socks now. Used.

zuroph

dunworth1 wrote: »

N its a d-link Dir-615

eeek, exactly what I want for my ps3... can i get link to ebayer or something via PM, thats a good price!

dunworth1

zuroph wrote: »

eeek, exactly what I want for my ps3... can i get link to ebayer or something via PM, thats a good price!

yep no prob its refurbished tough

pm sent

Del2005

dunworth1 wrote: »

i suppose i will tell them i have it but that is a lot of work that i have to do because they made a mistake.

i hoping they dont want it so i dont have to go get a packet and go to the post office to post it

could i charge them for the packet and time i have to use to get it sent back to them :cool:

Edit: is that true zuroph because i'm not paying for their mistake

Could you not post it back in the packaging it came in?

If you are posting it back charge them for your time to drop down to the PO, why should you loose out because of their mistake.

dunworth1

Del2005 wrote: »

Could you not post it back in the packaging it came in?

If you are posting it back charge them for your time to drop down to the PO, why should you loose out because of their mistake.

no sadly can because it was a plastic bag type and was sealed and i just riped it open as i wasn't expecting it

Gillo

Considering the value they'll more than likely let you keep it but you have to inform them and let the decide.

axer

dudara wrote: »

There's something in my head alright around unsolicited goods. Can anyone clarify on this?

Sale of Goods and Supply of Services Act, 1980

47.—(1) Where—

( a ) unsolicited goods are sent to a person with a view to his acquiring them and are received by him, and

( b ) the recipient has neither agreed to acquire nor agreed to return them,

and either—

(i) during the period of six months following the date of receipt of the goods the sender did not take possession of them and the recipient did not unreasonably refuse to permit the sender to do so, or

(ii) not less than 30 days before the expiration of that period the recipient gave notice to the sender and during the following 30 days the sender did not take possession of the goods and the recipient did not unreasonably refuse to permit the sender to do so,

then the recipient may treat the goods as if they were an unconditional gift to him and any right of the sender to the goods shall be extinguished.

(2) The notice referred to in subsection (1) shall be in writing and shall state—

( a ) the recipient's name and address and the address at which the sender may take possession of the goods (if not the same) and

( b ) that the goods are unsolicited.

(3) A person who, not having reasonable cause to believe there is a right to payment, in the course of any business, makes a demand for payment, or asserts a present or prospective right to payment for what he knows are unsolicited goods sent to another person with a view to his acquiring them, shall be guilty of an offence.

(4) A person who, not having reasonable cause to believe there is a right to payment in the course of any business and with a view to obtaining any payment for what he knows or ought to know are unsolicited goods—

( a ) threatens to bring any legal proceedings,

( b ) places or causes to be placed the name of any person on a list of defaulters or debtors or threatens to do so, or

( c ) invokes or causes to be invoked any other collection procedure or threatens to do so, shall be guilty of an offence.

(5) In this section—
"acquire" includes hire,
"send" includes deliver,
"sender" includes any person on whose behalf or with whose consent the goods are sent and any other person claiming through or under the sender or any such person,
"unsolicited" means, in relation to goods sent to any person, that they are sent without any prior request by him or on his behalf.

dunworth1

can someone explain that to me

i have contacted the seller and told them i have no problem if they want it back as long as they send a courier out to collect the it at no cost to me

will update when i get a response

zuroph

dunworth1 wrote: »

i have contacted the seller and told them i have no problem if they want it back as long as they send a courier out to collect the it at no cost to me

will update when i get a response

from a quick read, you have to tell them you have the goods, within 5 months of recieving them, and if they dont claim them back by the end of 6 months, where you give them reasonable opportunity to, they're yours.

However, the first bit, where they sent you the goods deliberatley, may rule this situation out.

axer

zuroph wrote: »

from a quick read, you have to tell them you have the goods, within 5 months of recieving them, and if they dont claim them back by the end of 6 months, where you give them reasonable opportunity to, they're yours.

However, the first bit, where they sent you the goods deliberatley, may rule this situation out.

Not quite.

Basically if you keep your mouth shut then 6 months later the goods are yours if the seller doesnt take back possession and you dont stop them
Or
if you choose to tell then 30 days later the goods are yours if the seller doesnt take back possession and you dont stop them

tommy21

dunworth1 wrote: »

can someone explain that to me

i have contacted the seller and told them i have no problem if they want it back as long as they send a courier out to collect the it at no cost to me

will update when i get a response

Lol I like the wording, a courier will probably me a bit more expensive and likely to put them off :cool:

Still I agree, why should you have to waste your time and money for their mistake?

Fighting Irish

dudara wrote: »

OP, the item isn't yours and you are potentially liable for the cost if the seller realises that you have it.

Notify them that you have a duplicate item, and offer to return it to them if they will cover postage.

no

Head The Wall

tommy21 wrote: »

Lol I like the wording, a courier will probably me a bit more expensive and likely to put them off :cool:

Still I agree, why should you have to waste your time and money for their mistake?

They will have deals with Couriers, it'll cost them pennies compared to you or I to send it. We used to make a killing in a company I worked in before, delivery used to cost around £1.60 and we charged £10

delllat

Head The Wall wrote: »

They will have deals with Couriers, it'll cost them pennies compared to you or I to send it. We used to make a killing in a company I worked in before, delivery used to cost around £1.60 and we charged £10

couriors aint that cheap anymore :rolleyes:
not even close

dunworth1

ok got back a reply they want me to send it off to them and include the postage receipt.

can i insist that they get it collected by a courier or do i have to send it to them

because the postage is going to be 15 - 20 euro due to the weight

axer

dunworth1 wrote: »

ok got back a reply they want me to send it off to them and include the postage receipt.

can i insist that they get it collected by a courier or do i have to send it to them

because the postage is going to be 15 - 20 euro due to the weight

You are under no obligation to send the item back. As long as you do not unreasonably refuse to permit the sender to pick up the item then you will own it after 30 days. T-28 days to go!

Why would you take the risk of sending it back and then not getting refunded the cost of doing so? I wouldn't do it.

zuroph

axer wrote: »

You are under no obligation to send the item back. As long as you do not unreasonably refuse to permit the sender to pick up the item then you will own it after 30 days. T-28 days to go!

Why would you take the risk of sending it back and then not getting refunded the cost of doing so? I wouldn't do it.

+1

I'd tell them you want the money for posting it back in advance. bring it to the post office and get an exact quote. Tell them obviously they have no reason not to trust you as you have already contacted them about the item, when you could have just stayed quiet.

delllat

just recieved two £140 items from a uk retailer
one delivered yesterday ,one delivered today
(i only ordered the item once and was only billed once )
wonderinng how long it will take them to realsie they ......:rolleyes:

unless they collect it i wont be posting it back ,its a 23kg box :eek:

zuroph

delllat wrote: »

just recieved two 140 euro items from a uk retailer
one delivered yesterday ,one delivered today
(i only ordered the item once and was only billed once )
wonderinng how long it will take them to realsie they ......:rolleyes:

unless they collect it i wont be posting it back ,its a 23kg box :eek:

can i have it?

delllat

zuroph wrote: »

can i have it?

i would but im afraid theyle wack the charge onto my credit card when they realsie whats happened

zuroph

delllat wrote: »

i would but im afraid theyle wack the charge onto my credit card when they realsie whats happened

sure they can't do that You didnt order it. you could even get a chargeback. meh, 5 quid says they never notice.

dunworth1

axer wrote: »

You are under no obligation to send the item back. As long as you do not unreasonably refuse to permit the sender to pick up the item then you will own it after 30 days. T-28 days to go!

Why would you take the risk of sending it back and then not getting refunded the cost of doing so? I wouldn't do it.

armed with this info i have replied stating

I have no no obligation to send the item back as it was not my error so if you want the item back you can send a courier out to collect it that I have no problem with.

delllat

zuroph wrote: »

sure they can't do that You didnt order it. you could even get a chargeback. meh, 5 quid says they never notice.

the whole thing started cause i rang them and told him my delivery didnt arrive on correct date (which it didnt)

then he checked the trracking number and said theres been some kind of mixup and he would get it sorted ASAP

then courior lands down with box ,me thinks problem fixed

24 hours later couriour comes back with another box (identical item ) :eek:

do i have to phone uk and tell them or do they have to phone me and ask ?

zuroph

I'd wait them out on it

delllat

zuroph wrote: »

I'd wait them out on it

i cant imagine them not noticing an item of this value was delivered twice

its not a packet of peanuts ,its a giant box containing a dual suspension mountain bike

zuroph

oooh, i need a new bike

sure if they notice, they'll call, if they don't, they won't

if they notice and call, tell em u are/were away and a housemate signed for it in your name, and you didnt know about the mix up of a second item.

delllat

zuroph wrote: »

oooh, i need a new bike

sure if they notice, they'll call, if they don't, they won't

if they notice and call, tell em u are/were away and a housemate signed for it in your name, and you didnt know about the mix up of a second item.

do they not legally have 5 months to inform me ? and then 30 days after that to recover the item ?

delllat

zuroph wrote: »

oooh, i need a new bike

sure if they notice, they'll call, if they don't, they won't

if they notice and call, tell em u are/were away and a housemate signed for it in your name, and you didnt know about the mix up of a second item.

sadly they realised the error and want it back
they are sending their courior to get it

zuroph

at least you waited them out

delllat

zuroph wrote: »

at least you waited them out

your not gonna believe this ,theyve just delivered another one