Imagine Wimax (S**t in a Box) Ennis

Falconire

I have just passed the Esb mast in the Gort Industrial estate, Ennis, Co. Clare and Imagine are installing there Wimax s**t on the mast at the moment

Spooky1666

Falconire wrote: »

I have just passed the Esb mast in the Gort Industrial estate, Ennis, Co. Clare and Imagine are installing there Wimax s**t on the mast at the moment

Why do you call it s**t?? Wimax is generally good.

watty

Fixed Wimax is good, all the time. If the signal isn't good enough, it's not installed. The ISP ensures not too many people per channel and/or sector to limit contention.
Mobile/Nomadic Wimax on 3.6GHz is a waste of spectrum / capacity (up to x16) and leads to an erratic service with poor control of contention. There are Comreg limits on Contention. I can't see how a Nomadic system can ensure compliance.

Of course [Nomadic / Mobile] it makes it cheaper to install. Read Imagine Wimax thread.
and here. I wonder why Imagine's Wimax is the only one in the Midband forum and there are no obvious posts in any forum about other supplier's WiMax installs?

There are loads of ISPs delivering consistent reliable Fixed Wireless, that happens to use WiMax, that is thus real broadband.

Falconire

Yes Fixed Wimax is good

But the crap Imagine are selling is not good

Also today the took the breeze antennas offline for a time today with no notification about the outage which meant our business VoIP was offline and we did not know it.

Sponge Bob

Is the Breeze back for good or are they decommissioning it ??

Spooky1666

Sponge Bob wrote: »

Is the Breeze back for good or are they decommissioning it ??

Breeze is still here http://www.irishbroadband.ie/product_summaries.php?cid=1

Falconire

Sponge Bob wrote: »

Is the Breeze back for good or are they decommissioning it ??

The Breeze is back on after an hour.

MyKeyG

watty wrote: »

Fixed Wimax is good, all the time. If the signal isn't good enough, it's not installed. The ISP ensures not too many people per channel and/or sector to limit contention.
Mobile/Nomadic Wimax on 3.6GHz is a waste of spectrum / capacity (up to x16) and leads to an erratic service with poor control of contention. There are Comreg limits on Contention. I can't see how a Nomadic system can ensure compliance.

Of course [Nomadic / Mobile] it makes it cheaper to install. Read Imagine Wimax thread.
and here. I wonder why Imagine's Wimax is the only one in the Midband forum and there are no obvious posts in any forum about other supplier's WiMax installs?

There are loads of ISPs delivering consistent reliable Fixed Wireless, that happens to use WiMax, that is thus real broadband.

Hi there can you explain what fixed WiMax is since I ordered it there a few weeks ago. We expect to receive a hub rather than a dongle is that what it means. Any advice welcome since there seems to be a lot of negative press.

watty

A fixed Aerial/Box on Imagine WiMax is not Fixed WiMax, because the network has Nomadic/Mobile units indoor.

If you have ordered WiMax from someone other than Imagine, probabily it is Fixed WiMax and much better.

A Fixed Wireless system uses ONLY (exclusively) outdoor directional aerials/Radio sets for ENTIRE network. It's not so important which protocol or system is used as long as it's FDD (separate transmitter & receiver bands) and not CDMA (Ripwave, older WiFi, 3G/HSPA/UMTS are poor). Fixed Wireless is not installed unless the signal is good, so band used doesn't matter if you get a good signal.

A Mobile /Nomadic Wireless system is one with ANY indoor, portable or mobile units on the same channel, no matter how many outdoor units there are or which protocol is used.

Imagine's WiMax is a Mobile/Nomadic system, even if they supply a "Fixed" "hub". At 900MHz this would be perhaps x10 poorer than a Fixed system. Because it uses 3.6GHz it is even worse, it's very poor indoors.

MyKeyG

watty wrote: »

A fixed Aerial/Box on Imagine WiMax is not Fixed WiMax, because the network has Nomadic/Mobile units indoor.

If you have ordered WiMax from someone other than Imagine, probabily it is Fixed WiMax and much better.

A Fixed Wireless system uses ONLY (exclusively) outdoor directional aerials/Radio sets for ENTIRE network. It's not so important which protocol or system is used as long as it's FDD (separate transmitter & receiver bands) and not CDMA (Ripwave, older WiFi, 3G/HSPA/UMTS are poor). Fixed Wireless is not installed unless the signal is good, so band used doesn't matter if you get a good signal.

A Mobile /Nomadic Wireless system is one with ANY indoor, portable or mobile units on the same channel, no matter how many outdoor units there are or which protocol is used.

Imagine's WiMax is a Mobile/Nomadic system, even if they supply a "Fixed" "hub". At 900MHz this would be perhaps x10 poorer than a Fixed system. Because it uses 3.6GHz it is even worse, it's very poor indoors.

Really appreciate it watty. If I may delve even further into the depths of your knowledge do you know if my 10 day 'cooling off' period begins once the product is activated and if Imagine doesn't work out who do you recommend.

omahaid

MyKeyG wrote: »

If I may delve even further into the depths of your knowledge do you know if my 10 day 'cooling off' period begins once the product is activated and if Imagine doesn't work out who do you recommend.

As per Imagines T&C's, the cooling off period starts from when you order Wimax, which means you will in all likelihood be too late to cancel by the time you determine Wimax isn't for you :mad: It's a bit shitty tbh

MyKeyG

omahaid wrote: »

As per Imagines T&C's, the cooling off period starts from when you order Wimax, which means you will in all likelihood be too late to cancel by the time you determine Wimax isn't for you :mad: It's a bit shitty tbh

My own fault I suppose since I should have done the homework but to be fair I was just so sick of Eircom I was desperate...We'll see how it works out I suppose.

jay93

imagine done a stupid thing by using mobile wimax instead of fixed wimax.
my friends mam was going to get wimax installed as the eircon bill is costing a bomb every month lines are very bad in their area max speed line can take is 0.80mb/s
just wondering what is the range of these wimax transmitters??there is abso no 3G singnal from any network in the area and im guessing the wimax mast has to be at least 6-7km away in drogheda town if i was them i wouldnt go near it!!!

watty

If you order something online there is a Distance Selling law. There is a cooling off period and you don't have to give ANY reason to cancel and the period only starts when the goods or service is delivered or activated. I don't know what the rules are about phone contracts.

Imagine can't make up their own rules where they deprive you of legal rights.

Also any Good or Service has to actually work.

MyKeyG

watty wrote: »

Also any Good or Service has to actually work.

Yeah I tried that one with 3 and they broke my heart. Connection but all I could do is load web pages. They wouldn't budge an inch even when I offered to purchase a handset more expensive than the dongle and upgrade to a phone package for ten euro more a month than the BB and nada! I was lucky that the company I was working for bought the dongle and picked up the DD for travelling staff. Unfortunately you have to battle it out if you want results.

coolhandspan

have had good experience with wimax so far ....................

MyKeyG

coolhandspan wrote: »

have had good experience with wimax so far ....................

When did you get it in? It's funny but I was looking at the box this evening and we had 4 green lights when we usually had 3 so I checked our speed and it's 5.08 Download. If they've improved it's unfortunate because we just don't trust them anymore. They sold a product with promises the technology at the time wasn't ready to back. For example they sold it to me when they were still updating ripwave in our area.

coolhandspan

got it in last week signal is good, were a bit late delivering but workin great so far, this is a genuine comment. 2 to 3 bars on side of machine, phone working well too.

MyKeyG

coolhandspan wrote: »

got it in last week signal is good, were a bit late delivering but workin great so far, this is a genuine comment. 2 to 3 bars on side of machine, phone working well too.

Yeah looks good here too now with internet but phone still out so are the neighbours. But like I said I just don't trust them. As far as I'm concerned they're gone. They look like the kind of company that will sign up more customers than their technology can handle and deal out excuses like they're going out of business.

omahaid

Seems to be a bit better in the last few weeks alright. I also find that if the speed starts to slow down that rebooting the box seems to help. Don't think it should but it does

MyKeyG

omahaid wrote: »

Seems to be a bit better in the last few weeks alright. I also find that if the speed starts to slow down that rebooting the box seems to help. Don't think it should but it does

Yeah just got a 6.91DL. And the new transmitters will probably improve it more. Pity though, I live at home and there's no convincing the mother to keep em.

Daniel S

Dad's just ordered the 7mb package after switching from vodafone (they capped us at 40gb usage a month lol! :rolleyes:) They can't be worse than Vodafone can they? Also, vodafone combines the upload + download and also said I've used 25gb this month when the fastest its been working is .8mb/s.

I really really would like decent broadband now. Esat BT seems like such a long time ago now.

watty

30Mbyte cap
And you may never see 7Mbps.
Yes they can.

omahaid

Just my experience of wimax in Ennis. Generally I get >5 meg on the 7 meg package. The upload speed is shocking though, <128 kbps even though its advertised as 512. I've no complaints with the phone service, always works. I'm on the clon road in case anyone is wondering (no stalking please )

MyKeyG

omahaid wrote: »

Just my experience of wimax in Ennis. Generally I get >5 meg on the 7 meg package. The upload speed is shocking though, <128 kbps even though its advertised as 512. I've no complaints with the phone service, always works. I'm on the clon road in case anyone is wondering (no stalking please )

Me too. Just up from the traffic lights by the Texaco garage or Ennis Petrol Station or whatever they're calling it these days and I break just over 3meg on the 7meg package, if I wasn't moving back to Eircom I'd drop to the 3. Got a fair usage warning too oopsey.

omahaid

Bit of an update

So about 2 weeks ago I started getting really poor speed (1.5 Mb download 0.03 Mb upload). I contacted Imagine about it - we went through the speed test multiple time - dog slow each time. Guy on the phone said he would escalate it.

Two days later got a call for a different guy- "Carlow site is being upgraded, everything is fixed now" (I'm in Ennis btw).

Next day got a call back from original support guy "we need to add hardware to Ennis site - don't know when this will happen". I pointed out that the speeds I'm getting are pathetic, response "oh well its an upto 7 Mb package" so I replied with "so does that mean I pay upto 40 euro a month".

TBH I was getting faster speed on ripwave which was a 2Mb package and I was paying less. I can't get wired DSL (problem with phone line) so it looks like I need to investigate alternatives.

Has anyone been able to get out of the cancellation fee due to shocking speeds?

Falconire

omahaid wrote: »

Bit of an update

So about 2 weeks ago I started getting really poor speed (1.5 Mb download 0.03 Mb upload). I contacted Imagine about it - we went through the speed test multiple time - dog slow each time. Guy on the phone said he would escalate it.

Two days later got a call for a different guy- "Carlow site is being upgraded, everything is fixed now" (I'm in Ennis btw).

Next day got a call back from original support guy "we need to add hardware to Ennis site - don't know when this will happen". I pointed out that the speeds I'm getting are pathetic, response "oh well its an upto 7 Mb package" so I replied with "so does that mean I pay upto 40 euro a month".

TBH I was getting faster speed on ripwave which was a 2Mb package and I was paying less. I can't get wired DSL (problem with phone line) so it looks like I need to investigate alternatives.

Has anyone been able to get out of the cancellation fee due to shocking speeds?

As far as I know Ripplecom cover Ennis too.

spooky donkey

I had it and got rid of it . it was terriable.

Manc09

I just got it installed this morning... Showed immediate speeds of 9.6mb on the installers laptop.... Have been testing it all day long, including lunch time and peak usage hours.... Started off good for the first hour or so.... Still showing between 3 and 4 bars all day and night... Fitted internal HUB this morning as tehy said teh signal was so strong that it didnt have to go outside.
At 12.54am, 10mins ago..here are the speeds from Pingtest.net, Speedtest.net and Imagines own Speedtest on their own website:

Disappointing already to say the least..... Had moved from fixed line broadband with eircom and already the wife has had Mozilla freeze on her a few times and give out about it. Shes calling them first thing tomorrow to complain already.. not the best start to this 1 year contract....

But in their Ts & Cs it says that you can cancel your contract up to 7 days after recieving the HUB or installation with no termination fees...
pg14 1.3
At any time within a period of seven (7) days from receipt of the Order by Imagine, you are entitled to cancel the Order for any reason whatsoever on prior written notice to imagine ("the Cooling Off Period). You are liable for any usage charges incurred prior to this cancellation of the WiMax services. No other cancellation charges shall apply in respect of the Cooling Off Period.

Was meant to recieve this installation back in July... But with no notification we had to do all of the chasing... Problems with mast sites in Tullamore, moving masts and every excuse you could think of,lead to delays until today - 4 months later... What a disappointment it turned out to be...

[IMG]file:///C:/DOCUME%7E1/DANIEL%7E1/LOCALS%7E1/Temp/moz-screenshot.png[/IMG]http://www.pingtest.net/result/28408995.png
1. Line Quality - B - MOS 4.36
2. Jitter - 3ms
3. Ping (Latency) - 70ms


http://www.speedtest.net/result/1036166058.png
1. Download Speed. - 2.07Mbps
2. Upload Speed - 0.51Mbps
3. Ping (Latency) - 97ms

http://www.imagine.ie/speedtest.html
1. Download Speed. - 3.16Mbps
2. Upload Speed - 0.55Mbps
3. Ping (Latency) - 92ms

watty

Madness to change from Fixed Broadband (Even Wireless) to this Imagine Wireless. It will only get much worse as they add customers.

This is mostly about 3G/HSPA (Mobile Phone Network Dongles), but largely applies to "Imagine Wimax" too, except The "Imagine Wimax" is not decently mobile. http://www.techtir.ie/comms/mobile-vs-fixed

Proper FIXED Wireless (Imagine's BreezeMax is proper Broadband) Broadband,

After FIVE years, on 8Mbps/1Mbps package
(Digiweb Metro)

Cancel your Imagine Wimax and go back to DSL.

omahaid

Hi Manc09, you're not in Ennis I take it? I know in Ennis they have acknowledged the installation is not sufficient for the existing customer base, they don't know when they will upgrade it and they are still taking new customers, which is absolutely crazy imo. For us in Ennis the problem is just getting worse and Imagine don't seem to have any enthusiasm for resolving it or their plan is for everyone to cancel and then the 0 remaining customers will have plenty bandwidth

MyKeyG

omahaid wrote: »

Hi Manc09, you're not in Ennis I take it? I know in Ennis they have acknowledged the installation is not sufficient for the existing customer base, they don't know when they will upgrade it and they are still taking new customers, which is absolutely crazy imo. For us in Ennis the problem is just getting worse and Imagine don't seem to have any enthusiasm for resolving it or their plan is for everyone to cancel and then the 0 remaining customers will have plenty bandwidth

Maybe it's a scam. The cancellation fee's is their profit LOL. I heard they were installing two more transmitters in December.

MyKeyG

<deleted post removed>
Email them, even if you don't get a reply you have written proof that you tried to cancel within the time period which is ten days according to the law by the way no matter what these crooks say. By the way you might want to edit out the guys name. I think it goes against the T&C's of the boards.

-=al=-

Can we call him Jóse?

MyKeyG

-=al=- wrote: »

Can we call him Jóse?

What if a José works there too. The poor guy will be held responsible for someone elses actions lol.

Fish76

Do not go near wimax. The service is bellow average at best. They over charge you and charge you for services that you never asked for. They charged me €100 for installing the box. They never told me about this extra charge. They told me that if I have to get an external aerial installed it would cost me €100 and when I didn't have to get the external aerial they charged me a €100 call out fee. I was never told about this charge. The customer service were absolutely useless. This has been going on for 8 wks and today I received a mail stating that I am going to be charged. They were also charging me (€5) for some crap extra service I never asked for.
My advice to anyone thinking about getting Wimax, is don't. They will charge you and then not bother return you're calls.

sanny82

wimax has the worst service ever, first we had to wait 3 weeks until we got the router, for a few weeks the speed was alright...better than clearwire which we had before....since 3 days, its terrible coverage 0.14 Mbps / 0.12 Mbps.....

i hate i hate i hate it

what makes me even more upset, to pay 100€ cancelation fee

MyKeyG

They cut our service off a day before Christmas eve. Their offices were closed so we couldn't find out why. When I did get through last Tuesday they said the DD was returned unpaid, I asked for my UAN and they told me they'd mail it within a half hour. Yes you guessed it, no UAN. Then they closed up shop again until the fourth. So basically they cut us off during a period of time where we couldn't contact them or the bank to find out what the problem was.

MrVestek

MyKeyG wrote: »

They cut our service off a day before Christmas eve. Their offices were closed so we couldn't find out why. When I did get through last Tuesday they said the DD was returned unpaid, I asked for my UAN and they told me they'd mail it within a half hour. Yes you guessed it, no UAN. Then they closed up shop again until the fourth. So basically they cut us off during a period of time where we couldn't contact them or the bank to find out what the problem was.

You wouldn't have a UAN if it's a Wimax connection... unless of course you had transferred a previously owned Eircom Phone number to their phone service.

MyKeyG

Achilles wrote: »

You wouldn't have a UAN if it's a Wimax connection... unless of course you had transferred a previously owned Eircom Phone number to their phone service.

I did. I was with Eircom up to four months ago when Imagine took me over. That's another thing that's gettin on my nerves a little bit. They took a number from our previous Eircom account to take us over. I'm trying to use that to go back to Eircom but they won't accept it. The online template requires a UAN of eight numbers the first number being between 4 and 9 yet no such number exists either on my old Eircom bill or my new Imagine bill. The form Eircom sent us requires a UAN number and and Wimax said they'd send it then I phoned up Eircom and she said they don't work with UAN's. Can someone tell me what exactly I would need to do to move from Imagine to Eircom since neither company seem to want to help.

MrVestek

MyKeyG wrote: »

I did. I was with Eircom up to four months ago when Imagine took me over. That's another thing that's gettin on my nerves a little bit. They took a number from our previous Eircom account to take us over. I'm trying to use that to go back to Eircom but they won't accept it. The online template requires a UAN of eight numbers the first number being between 4 and 9 yet no such number exists either on my old Eircom bill or my new Imagine bill. The form Eircom sent us requires a UAN number and and Wimax said they'd send it then I phoned up Eircom and she said they don't work with UAN's. Can someone tell me what exactly I would need to do to move from Imagine to Eircom since neither company seem to want to help.

You should only need the UAN if you want to port your number back to Eircom.

Imagine will have this information on file. If they haven't sent it to you tell them that you're making a request for them to send all records in their system including phone calls / tickets / forms you've filled in etc under data protection.

They are then legally obliged to send you all information pertaining to you that is in their system. There will be a small cost associated to this but it should still get you the information that you require.