Arise Europe

fire_man

has anyone ever worked here,what is it like?

Itsdacraic

I thought this was a call to arms.



Never heard of that company, sorry bud.

DarkJager

don't know what they're like to work for but their hr are awful. I went for an interview with them, carried out by 2 people who didn't have a clue about conducting one. Heard nothing back, but the job was online for 3 months afterwards and changed title from customer service to tech support multiple times. Left me with the impression of a bunch of amateurs running a call centre.

donutheadhomer

DarkJager wrote: »

don't know what they're like to work for but their hr are awful. I went for an interview with them, carried out by 2 people who didn't have a clue about conducting one. Heard nothing back, but the job was online for 3 months afterwards and changed title from customer service to tech support multiple times. Left me with the impression of a bunch of amateurs running a call centre.

wages are bad, hours are long and lots of calls - just like all call centres

fire_man

Have u worked there?

donutheadhomer

fire_man wrote: »

Have u worked there?

yes

fire_man

How often are ye paid there,is there canteen there?

donutheadhomer

fire_man wrote: »

How often are ye paid there,is there canteen there?

paid weekly and canteen is only a microwave, fridge and hot water. pretty basic

phill106

Seen some of the ads, the money seems to be just about minimum wage. Not much money in tech support these days
Least you dont need a second language for that job though!

donutheadhomer

phill106 wrote: »

Seen some of the ads, the money seems to be just about minimum wage. Not much money in tech support these days
Least you dont need a second language for that job though!

correct to the above..... but double the dole is all I keep telling myself

munstergirl

Had telephone interview with them. Its basically a call centre. They told me they were doing support for vodafone.

Pay is really bad. €18k, shift work 9-9. 7 days a week, they did not mention shift allowance.

Its out the back of dell in raheen industrial estate.

I worked in call centre once and value my sanity.

But jobs are pretty thin on the ground in limerick now a days, and i have seen worse paid in shannon €17k data entry.

fire_man

is it manageable for a few months?

donutheadhomer

fire_man wrote: »

is it manageable for a few months?

if you're used to call centres then yes. If you're new oto it then I think not.

Blazer

mates hated working there..found it very boring..got a few of my mates in there and they all moved onto better things...businesses are more likely to hire you when you're already working than sitting on your ass at home so it's worth it to bite the bullet for a few months and get it on your CV.

munstergirl

Its € money at the end of the day!

And its not like limerick has a lot of jobs to offer to be fussy.

donutheadhomer

munstergirl wrote: »

Its € money at the end of the day!

And its not like limerick has a lot of jobs to offer to be fussy.

beggers can't be choosers as they say

Kess73

munstergirl wrote: »

Had telephone interview with them. Its basically a call centre. They told me they were doing support for vodafone.

Pay is really bad. €18k, shift work 9-9. 7 days a week, they did not mention shift allowance.

Its out the back of dell in raheen industrial estate.

I worked in call centre once and value my sanity.

But jobs are pretty thin on the ground in limerick now a days, and i have seen worse paid in shannon €17k data entry.

Never heard of them before this thread, but €17k/€18k versus the the dole saw me chucking in a cv through their website.


Funny how wages that I would have turned my nose up at a year or so ago suddenly look so attractive now.

seachto7

worked there once doing relief for a few weeks. I hate call centre work, people basically ringing up complaining to you (that's just me though), but it wasn't the worst...

Mc Love

Worked there for a while. All i can say its better than sykes if thats anything to go by. Still have a few friends (ex workmates) still emplyed there.

Grand if you dont have a job, but from where I am now, I wouldnt go back. When I was there they had a really good manager, but she left soon after me as one contract had dried up (perlico tech support)

Its grand if management are looking after the call centre (as in very busy) but if they have their hands in other areas the call centre suffers and is very quiet.

It has a canteen where they serve breakfast (very nice too) and you can order your lunch at breakfast too, its normally a cold lunch.

As of now, they provide support for a security company that is based in Australia but sells its products to Europe and UK.

They have a few other projects they are working on too, so it would be a busy place to be!

Website: http://www.arise-europe.com/

talkingclock

Are they still doing this godawfull LiteOn DVD recorder crap?

The Dagda

munstergirl wrote: »

Had telephone interview with them. Its basically a call centre. They told me they were doing support for vodafone.

Pay is really bad. €18k, shift work 9-9. 7 days a week, they did not mention shift allowance.

Its out the back of dell in raheen industrial estate.

I worked in call centre once and value my sanity.

But jobs are pretty thin on the ground in limerick now a days, and i have seen worse paid in shannon €17k data entry.

9-9, 7 days a week is 84 hrs per week and at 18k that works out as €4.12 per hour.

Mc Love

talkingclock wrote: »

Are they still doing this godawfull LiteOn DVD recorder crap?

Probably ha ha Loved them calls!

Cookiemunster

The Dagda wrote: »

9-9, 7 days a week is 84 hrs per week and at 18k that works out as €4.12 per hour.

I reckon thats the hours they support rather that the shift an individual would work........

talkingclock

The Dagda wrote: »

9-9, 7 days a week is 84 hrs per week and at 18k that works out as €4.12 per hour.

line opening hours are 9-9, 7 days a week. o2 i think has 24/7 - do you think people are working 24*7=168hrs/week there???

:rolleyes:

joequin

Oh no lads ....goin for an interview out there tomorrow....doesnt sound too good

Mc Love

You'll be grand joe until they "train" you in!!

A job is a job my friend!!

Best of luck!

joequin

Thanks Maclove...

Some consoling words....Except for the "train" part....:eek:

munstergirl

You'll be fine, its only a call centre.
Think of the pay pack.

joequin

I'm trying to think of what that is at the moment MunsterGirl

munstergirl

Answer the phone and listen to people, about 100 times a day until your brain goes numb.

Hello xx customer care how can i help?

There is something wrong with my phone bill its too high.

I'll have a look, yes sir, its €1,000 because you used data without having a data plan.

F**k you! I'm ringing joe duffy.

Hello xx customer care how can i help.

My text sms is not sending.

I'll just have a look, you have not topped up your phone in 6 months and credit is 0.00.

You get a lot of nice people too, its not a hard job, but can be v boring.

For the interview you have excellent customer service skills, polite, key board skills, good listener, ever solved problem, help the customer. Just be nice + polite.

joequin

Jees thanks Munster Girl...

Ever so informative....I take it you have had a bit of experience at it....:D

munstergirl

6 months in a different call centre (let go due to recession) i was so happy that day, but i did miss the pay pack.

Interview was typing test, easy, maths test with calculator easy. Usual questions, tell me how you helped a customer, did you every have to deal with angry customer.

Be patient, listen, smile, try fix their problem.

Its not a hard physical job but you do have to develop a thick skin for 1 or 2 ignorant people. Majority of people are very nice who call in.

Its a pay pack.

Best of luck with your interview.

The Dagda

munstergirl wrote: »

Pay is really bad. €18k, shift work 9-9. 7 days a week, they did not mention shift allowance.

talkingclock wrote: »

line opening hours are 9-9, 7 days a week. o2 i think has 24/7 - do you think people are working 24*7=168hrs/week there???

:rolleyes:

I was simply pointing out that the information given must be wrong!

:rolleyes:

Raiser

joequin wrote: »

Oh no lads ....goin for an interview out there tomorrow....doesnt sound too good

Leave the third eye hang out for extra perspective in the Interview situation.

- Problem solved.

dellas1979

I worked there for Liteon and HP in English, Spanish and French.
Its fine to work there.
The people were nice when I was there.

The training was a little on the fly though. I was on a phone within 24hrs not having a clue what to do. That was a few years ago though.

Mc Love

dellas1979 wrote: »

I worked there for Liteon and HP in English, Spanish and French.
Its fine to work there.
The people were nice when I was there.

The training was a little on the fly though. I was on a phone within 24hrs not having a clue what to do. That was a few years ago though.

Do i know you??

Yeah my first day they asked me to go on phones, no way was i prepared so they put me on the second day, had no choice, thrown in at the deep end.

Interview - you wont have to do any tests, well I didnt anyway.

dellas1979

Hahaha I dunno - who are you and I might be able to tell!!!

JerryHandbag

I worked there 2003.....the warehouse part, shipping etc, I believe thats all gone now? And goin by this thread its just a call centre now, although I always thought it had closed completely.

donutheadhomer

Mc Love wrote: »

Do i know you??

Yeah my first day they asked me to go on phones, no way was i prepared so they put me on the second day, had no choice, thrown in at the deep end.

Interview - you wont have to do any tests, well I didnt anyway.

not much different now, but it is pretty easy - although boring

fire_man

Are ye paying any tax on 18k per yr,is there any perks with job?

donutheadhomer

pay no tax mate, zero perks - just pay for work done

counterlock

Seems like a lot of people know each other on this thread. I'm in suckes sykes at the moment, still trying to find a way out.

Hope the interview went well anyway joequin, i've not heard anything good about the place, but all a matter of perspective

donutheadhomer

counterlock wrote: »

Seems like a lot of people know each other on this thread. I'm in suckes sykes at the moment, still trying to find a way out.

Hope the interview went well anyway joequin, i've not heard anything good about the place, but all a matter of perspective

indeed

fire_man

I have done a couple of years of this call centre work,i didnt like it at all.got redundancy a while back,should i do a masters or take this job and do a course part time?

donutheadhomer

fire_man wrote: »

I have done a couple of years of this call centre work,i didnt like it at all.got redundancy a while back,should i do a masters or take this job and do a course part time?

dunno mate, take the job for now and think about it.

campo

Its better then nothing a friend of mone started there last week straight on the phones hardly no training but she is getting on with it, not the best job in the world buit then again who really likes there job

Mc Love

dellas1979 wrote: »

Hahaha I dunno - who are you and I might be able to tell!!!

I was there when Trish was there if its any help and I sat in the corner closest to John

talkingclock

Is that the corner close to Annemarie under the Barbie?

MarkR

I used to work there ages ago, back when they had the samsung notebook account. Used to work in sykes to actually.

A job is a job, and any experience is a bonus.

DarkJager

Jesus lads a lot of ex-sykes guys here! Worked there myself for about 3 years, if it wasn't for the craic we had as a team I'd have gone mad.

That's one good point I'll make about call centres - the people you work with. You'd never find such a good mix of people and personalities in any other job. Suppose that thick skin we need also adds an extra layer of humour!

dellas1979

Cripes - I remember Annemarie the german woman. I actually worked there start of 2006.