Can I take legal action against o2?

donfers

Ok I got an iphone in January 2009 on an 18 month contract. Summer 2009 I was in London for a week, I need to check the map on my iphone using net connection to find the hotel, I also used the net for a few minutes to check things like weather and football scored. I'd say I used it for maybe a total of 15 minutes. I got a call from 02 when my bill was 450 euros, 10 times the usual monthly bill of 45. I was annoyed with myself for being an idiot and using the net abroad but I had absolutely no idea it would be that expensive. I was also a little annoyed with 02 for only informing me about the cost when it was 10 times above the normal rate but I accept responsibility for that. After that experience I said i'd see my contract out but never go near 02 again.

I sent them the following mail on 24th March 2010

"
Hi there, Please inform me how many months I have left on my phone contract. I signed for an 18 month deal so there can't be much time left. I want to confirm I will be leaving the o2 network at the end of my contract period. I know that some companies sometimes renew people's contracts without telling them so I want to make something sneaky like that doesn't happen in my case. Please confirm when my contracy expires that you will not renew it or take any more money out of my account via direct debit. Unfortunately I have a very negative view of my time with 02 while using my iphone due to the fact that I was charged 450 euros (10 times the cost of my normal bill) for checking a few football results and looking at a map while using the phone online in London last summer. Nobody warned me about this until the cost was, as I said, 10 times above the normal bill level, and I could not believe the cost of data usage for a few minutes abroad was so expensive. This is why I will be leaving 0 2 so please 1. tell me when my contract expires 2. confirm you will not try to secretly or sneakily renew it without my knowledge. I don't want it renewed. Thank you"




The response was


"
Dear N,
Thank you for contacting O2 Customer Care by email.
In response to your query, I am sorry to hear that you are considering leaving O2.
Your number is currently in contract until 07/0710 a “cancel contract fee” would be charged on your final bill if you were to cancel before this date. This is a calculation of your total charges until your end of contract date i.e. the recurring monthly charges that would occur for the remainder of your contracted period. This “cancel contract fee” amounts to €125.57 ex VAT.
We would not renew your contract unless you agreed to the same.
Roaming costs are clearly outlined on O2.ie and it is the customers onus to check the website and or to call customer care and query how much these charges would be.
I hope this is of assistance to you.
However, should you have any further queries, please do not hesitate to contact us.
Kind Regards,
A
O2 Customer Care"



I assumed on the 7th of July I would no longer have service with 02 but today I could still call and send texts so I mailed them to find out what was going on. As my mail above (24th march and on record) clearly states "I want to confirm I will be leaving the o2 network" I was surprised to receive the following today



Dear N,

Thank you for your email.
In your original email your only queried your contract with O2 & see how many months you have left on this.
Once your contract is up, you account still remains open & you continue to be billed as normal, your just not in an actual contract.
You must give us written confirmation if you wish to close or cancel your account. This was never done, so therefore no action was taken on your account without your request.

If you would like to cancel your account please request this in writing by sending an email to reachout@o2.com

To answer your below query, I can confirm that o2 are not trying to secretly nor sneakily renew your contract without your knowledge.
This is not a policy that o2 follows.
2. confirm you will not try to secretly or sneakily renew it without my knowledge. I don't want it renewed

Should you have any further queries, then please do not hesitate to contact o2 Customer Care on freephone 1909.

Regards,
M
O2 Ireland"



I feel the above email is a blatant lie and I should take legal action as I clearly stated i wanted nothing more to do with them and I did it in writing.

The lie is where she says"You must give us written confirmation if you wish to close or cancel your account. This was never done". I believe I clearly did this on 24th March email. I believe the mail above is just a blatant lie and I can't believe that they are still trying to milk me afterwhat happened in London last year and after giving almost four months notice that I was leaving.

Do I have a case?

What should I do next?

I was absolutely furious when I got that email earlier and I want to take action

AlwaysAmber

donfers wrote: »

1. tell me when my contract expires 2. confirm you will not try to secretly or sneakily renew it without my knowledge. I don't want it renewed. Thank you

What legal action would you be taking?

You asked them 2 questions, which they answered - but you didn't ask them to cancel the contract.

Saying you 'don't want it renewed' is not the same as saying 'I wish to cancel my contract with 02 from XX/XX/XXXX'.

Cancel it properly and get over it.

donfers

AlwaysAmber wrote: »

What legal action would you be taking?

You asked them 2 questions, which they answered - but you didn't ask them to cancel the contract.

Saying you 'don't want it renewed' is not the same as saying 'I wish to cancel my contract with 02 from XX/XX/XXXX'.

Cancel it properly and get over it.

I completely disagree, it's a question of semantics here, ok so i don't use the word cancel but I think I clearly stated my case here, I said I wanted to leave their network.

I knew of course, there would be always someone like you to jump in and stick the knife in when I posted this, there are always plenty of people like you around who get off on telling people it's their own fault. I know when stuff is my fault, I accept full responsibility for being idiotic enough to use the net abroad and usually I'm not one to whinge/complain. However I think you're talking shoite and I genuinely have a case. Thanks for your constructive input anyway.

Dermo

I know it's too late for you now, but on the o2 forums I have seen people complain/argue/query their unexpected high overseas data charges and they have usually gotten their bill reduced.

penexpers

donfers wrote: »

I completely disagree, it's a question of semantics here, ok so i don't use the word cancel but I think I clearly stated my case here, I said I wanted to leave their network.

I knew of course, there would be always someone like you to jump in and stick the knife in when I posted this, there are always plenty of people like you around who get off on telling people it's their own fault. I know when stuff is my fault, I accept full responsibility for being idiotic enough to use the net abroad and usually I'm not one to whinge/complain. However I think you're talking shoite and I genuinely have a case. Thanks for your constructive input anyway.

What kind of legal action do you think you can take and what would you expect the outcome to be? I think you are going slightly overboard here.

jor el

donfers wrote: »

I feel the above email is a blatant lie and I should take legal action as I clearly stated i wanted nothing more to do with them and I did it in writing.

What you feel is irrelevant, you didn't actually cancel your service with them, so they didn't stop it. Saying you don't want the contract renewed is not the same as cancelling. Your contract hasn't renewed, but your service will still continue. When you write to them, telling them you are giving your required 30 days cancellation notice, they will then cease the service after the 30 days.

donfers wrote: »

The lie is where she says"You must give us written confirmation if you wish to close or cancel your account. This was never done". I believe I clearly did this on 24th March email.

No, you didn't. Saying; This is why I will be leaving 0 2 so please 1. tell me when my contract expires 2. confirm you will not try to secretly or sneakily renew it without my knowledge. I don't want it renewed. is not a cancellation request, it's actually nothing at all. They don't renew contracts without your permission (usually it's renewed when you get an upgrade or change price plan), and not renewing will not terminate the service you have with them.

donfers wrote: »

I believe the mail above is just a blatant lie and I can't believe that they are still trying to milk me afterwhat happened in London last year and after giving almost four months notice that I was leaving.

The charge for data use while abroad was your own fault. You didn't bother to check what it would cost, and I can't believe there is still a single mobile phone user that hasn't heard that roaming charges are more expensive than those at home. My grandmother knows this, and she doesn't even have a mobile phone.

donfers wrote: »

Do I have a case?

No.

donfers wrote: »

What should I do next?

Follow correct procedure and cancel your service properly.

donfers wrote: »

I was absolutely furious when I got that email earlier and I want to take action

Be furious at yourself then, this is all your own doing.

yosemite_sam

Something is not right, 450 euro for 15 minutes of roaming ?? Get on to your customer care and give them a proper roasting. That is scandalous.

donfers

jor el wrote: »

What you feel is irrelevant, you didn't actually cancel your service with them, so they didn't stop it. Saying you don't want the contract renewed is not the same as cancelling. Your contract hasn't renewed, but your service will still continue. When you write to them, telling them you are giving your required 30 days cancellation notice, they will then cease the service after the 30 days.



No, you didn't. Saying; This is why I will be leaving 0 2 so please 1. tell me when my contract expires 2. confirm you will not try to secretly or sneakily renew it without my knowledge. I don't want it renewed. is not a cancellation request, it's actually nothing at all. They don't renew contracts without your permission (usually it's renewed when you get an upgrade or change price plan), and not renewing will not terminate the service you have with them.




The charge for data use while abroad was your own fault. You didn't bother to check what it would cost, and I can't believe there is still a single mobile phone user that hasn't heard that roaming charges are more expensive than those at home. My grandmother knows this, and she doesn't even have a mobile phone.



No.


Follow correct procedure and cancel your service properly.



Be furious at yourself then, this is all your own doing.

I said I didn't want to be part of their network anymore, is there a set script I must use in order for them to understand I want out, some kind of template or something. Is saying "I want to confirm I will be leaving the 02 network at the end of my contract period" not a clear indication I want to cancel? Unless you're a moron I'd say it is.

as for all the other gufff you come out with there, I realise that smug self-satisfied patronising rubbish is the norm for you but 99% of what you wrote there I have already admitted to or is irrelevant but if it makes you feel better then go ahead, I find it quite sad but predictable

jor el

donfers wrote: »

I said I didn't want to be part of their network anymore, is there a set script I must use in order for them to understand I want out, some kind of template or something

Since you've apparently forgotten what you wrote to O2 in the first place, you should re-read your own post. Saying "This is why I will be leaving 0 2 so please " is not a request to end the service, it's a warning that you will be ending the service. Just because you don't get the answer you want, doesn't give you the right to take it out on other people.

donfers wrote: »

as for all the other gufff you come out with there, I realise that smug self-satisfied patronising rubbish is the norm for you but 99% of what you wrote there I have alreayd admitted or is irrelevant but if it makes you feel better then go ahead, I find it quite sad but predictable

Everything I've said is 100% true, and relevant to your post. If there's anything irrelevant to cancelling a service, it's because I was correcting your mistaken and deluded opinions of taking legal action against a company for your own inability to read and comprehend simple instructions.

I find it sad that you would try and blame you own ineptitude on me or anyone else, but then, I don't really find it all that surprising either.

Fr Tod Umptious

donfers wrote: »

I said I didn't want to be part of their network anymore, is there a set script I must use in order for them to understand I want out, some kind of template or something. Is saying "I want to confirm I will be leaving the 02 network at the end of my contract period" not a clear indication I want to cancel? Unless you're a moron I'd say it is.

as for all the other gufff you come out with there, I realise that smug self-satisfied patronising rubbish is the norm for you but 99% of what you wrote there I have already admitted to or is irrelevant but if it makes you feel better then go ahead, I find it quite sad but predictable

Just send them an e-mail requesting cancellation and get over it

How difficult is that ?

dudara

donfers - you need to take a deep breath and stop laying into other posters who are attempting to help. If you do not show more tolerance or respect, I will take action.

For the record, having read your email, I do not see any explicit statement requesting cancellation. I can't blame them o2 in this case.

whippet

now come on lads, leave the fella alone, he obviously is suffering with the Third phase of Consumer Remorse.

The first phase is where you realise that you bought / used / paid for something that you now regret due to lack of research, impulsion or plain stupidity.

The second phase is where you try and find fault with everyone and anyone, try to apportion the blame of your own actions on an other party (usually the Big Bad Corporation).

Third phase then slips in when it becomes obvious that the buyer is a fault and then tries to lash out and find someother problem, fault, issue to try and reclaim part of the loss they have made.

Phase four is generally the sheepish phase where it gradually sinks in that they don't have a leg to stand on, any good will gesture they are offered is a bonus and that they have sort of made a fool of them selves though their irrational actions and words during phases 1, 2 and 3.

Phase Five then is a breath of fresh air, the consumer becomes a more dilligent buyer of goods or services, has leard their lesson and generally will be more the wiser moving forward.

So, to the OP, try move through the phases a little quicker.

Could you tell me what you thought when you turned on Data Roaming on the iPhone and saw the warning that is embedded in to the iPhone at that button:

"Turn data roaming off when abroad to avoid substantial roaming charges when using email, web browsing and other data services"

How would this have given you the impression that the rate would be similar to what it is at home? What did you think 'Substantial' meant?

And to clarify, every iPhone has data roaming switched off by default when new or restored so it is the user who has to activate it to allow for data roaming !

sdanseo

OP you have absolutely no legal recourse whatsoever. Cold hard fact, please don't attempt to doubt it.

You need to give 30 days notice in writing (email or snail mail) of your wish to cancel a contract. The 18 month contract length is not a maximum term, it is a minimum term. You signed a recurring contract under the condition thta you must keep it for a minimum of 18 months, not that it would automatically terminate.

Drop the drama about the roaming charges too, everyone knows they are high and the iPhone even gives you a bloody warning that you might get high charges. If you were in doubt then the sensible person would have checked the charges BEFORE incurring them.

Lotsafish

I'm really not sure what harm you think O2 have done to you.

1. You used a service and were charged for it as outlined in a contract that you agreed to.

2. You finished out your contract with O2 and as O2 have pointed out - your not under contract any more.

Your anger seems very misplaced.

alexlyons

As others have said, you are not under contract any more.
There is only one way you may have a leg to stand on to take action. If o2 had renewed your contract, and were looking for an early termination few, say €765 as that would be 17 months of a renewed 18 month contract, then you may have a leg to stand on. You could potentially get them to give you any service you had used in the new contract for free and then leave, but you wouldn't really have a great case to sue on, compensation yes, suing no.

But that's not what happened, your contract expired and you are now free to leave, so email them instead of posting here. You can't sue them. I've a funny feeling that if o2 had in fact cut you off without any notice, you could easily be on here wanting to sue them for some reason due to you not having a phone. You made a mistake, learn you're lesson and get on with it.

jor el

Read this thread, it may still be possible to terminate your contract, effective immediately, without any charges. This is about all you can do, other than plead with O2 to waive the notification period charge.

kc66

People like OP make my blood boil. I worked in tech support for a broadband company years ago and we had people like this on sometimes. If you were to read your post, word by word, you would realise you did not cancel. Take legal action?????? Lol. If companies were to cut off everyones phone when their contract expires they would have a lot of very pissed off ex-customers.

Exclamation Marc

Unfortunately you got stung for high roaming rates on your iphone, however this isn't a secret, roaming charges have been huge since mobile phones have existed. Whether or not the costs for roaming are exorbitant or fair is one thing, but its up to you to check them. I have friends who have run up similar bills in Ireland, and although I feel sorry for them they really should have checked the small print. Its not O2's fault, unfortunately it was ignorance on your part not to check the rates.

You have absolutely no legal standing against O2, your original contract expired and you are on a seperate rolling month to month contract, where you're free to cancel whenever you want. This isn't "sneaky", this is just common service provider policy providing you the service to use which you indicated you would be cancelling but never actually did cancel. It's one thing saying "I will be cancelling in a few months on this date" and another saying "I'm calling to cancel my account". By texting and calling a few times like you said, you're agreeing to these rolling costs.

You have no legal standing at all, just cancel your rolling contract now and be done with it.

Run_to_da_hills

OP You have just a little over 48 hours to bail out of 02 without penalty do so immediately before weekend "confusion" commences.

Call 1909 and ask for a release of your contract.

jahalpin

donfers wrote: »

I completely disagree, it's a question of semantics here, ok so i don't use the word cancel but I think I clearly stated my case here, I said I wanted to leave their network.

I knew of course, there would be always someone like you to jump in and stick the knife in when I posted this, there are always plenty of people like you around who get off on telling people it's their own fault. I know when stuff is my fault, I accept full responsibility for being idiotic enough to use the net abroad and usually I'm not one to whinge/complain. However I think you're talking shoite and I genuinely have a case. Thanks for your constructive input anyway.

You must inform O2 by writing, by post, that you wish to leave the network.

Once your contract term is completed you are free to leave the network at any time.

If they closed your account as you belive that you instructed them to, you would lose your number as you did not request them to port the number to another network.

You would have no case against them and if you were to actually try to sue them, they would probably hire the most expensive legal team possible, so that when your case is thrown out of court you would have to pay for them.

jahalpin

If you get a new provider while you are still with O2, you will be able to port your number to the new service provider

Fighting Irish

lol
you're one of those people

Frank Spencer

Run_to_da_hills wrote: »

OP You have just a little over 48 hours to bail out of 02 without penalty do so immediately before weekend "confusion" commences.

Call 1909 and ask for a release of your contract.

The OP is already out of his O2 contract as of the 7th of July.

sdanseo

alexlyons wrote: »

As others have said, you are not under contract any more.

Run_to_da_hills wrote: »

Call 1909 and ask for a release of your contract.

Frank Spencer wrote: »

The OP is already out of his O2 contract as of the 7th of July.

Not quite correct on all three counts. The customer is still contacted to O2 but is no longer in a minimum term of commitment to that same contract. To terminate the contract he only has to give them 30 days' notice in writing.

jahalpin wrote: »

Once your contract term is completed you are free to leave the network at any time.

Correct.

jahalpin wrote: »

You must inform O2 by writing, by post, that you wish to leave the network.

Incorrect. An email to reachout@o2.com will do the trick.

smelltheglove

Not sure if you need to give notice now you are on a rolling contract, when I decided to change over we went to the carphone warehouse and they did the switch for us. We hadnt really planned it or anything but as my contract was up and I wanted a free iphone I switched to 02, who by the way I have no problems with.

You should have tried to negotiate the bill at the time and get it reduced somehow but I guess its too late for any of that now.

sdanseo

smelltheglove wrote: »

Not sure if you need to give notice now you are on a rolling contract

100% certain you do.

slimjimmc

sdonn wrote: »

100% certain you do.

Correct
http://www.o2online.ie/wps/wcm/connect/O2/About+O2/Terms+and+Conditions/O2+Advance/Consumer+terms

10. Term and Termination

This Agreement commences on the date of your signature and will continue for the Term. During the Term, this Agreement may be ended by you giving O2 thirty days written notice. PLEASE NOTE that if this Agreement is terminated by you giving O2 thirty days written notice during the Term, you are liable for and must pay O2 the remaining total aggregate monthly subscription Charges up to the end of the Term. After the Term, this Agreement can be terminated by you by giving thirty days notice in writing to O2 from the next Billing Cycle. (Please see definition for "Billing Cycle" in Section 2 above). If you require clarification on when your Billing Cycle commences please contact O2 Customer Care on 1909. All Charges will continue to accrue until the relevant termination notice takes effect.
:
:
:

Bosshogg

Can I take legal action against O2?

No. At least not for this and expect to win.


Here's the thing, you are another victim of O2's ambiguous and well hiden pricing. Welcome to the club buddy, you are not alone. Loads of people are stung like this and left feeling outraged. Ignore those that smugly give you the “shudda read the contract” bs like their so f* clever. What O2 do is as good as legal theft.
They put up on the big ad something like “€20 per month, it’s that simple” and “A company you can trust” and then you get a bill for 500quid and you’re thinking “wtf???” as they clean out your account. Then when you complain you are suddenly given clean and clear well rehearsed instructions on how to find the real pricing buried in the myriad of web pages about a half mile down the contract from a programmed drone in O2’s customer care that hears it all 100 times a day. And never will they insist that you check the pricing before you sign up. O2 are devious by design.
When you send in a letter to them like yours, they don't follow up with a call "...to be clear; do you want to cancel your service now?" naaa better just leave it and get another few quid out of him and argue the point that his letter was ambiguous. We have a huge legal team in London for that.

O2 is a predator company looking to legally victimise hard working people such as you.

If by small chance you haven’t paid off the bill then only offer to pay it on your terms, say €5 per week. Only communicate with them by regular post (it's inconvenient). Complain about them on the forums so that others are forewarned of the pitfalls of dealing with O2.

Drop the idea of suing them for this. You are one of the last few to be stung with these roaming charges as legislation has now be brought in to stop this from happening.
http://www.irishexaminer.com/ireland/kfcwmhgbmhsn/rss2/


P.S. Their letter was signed "M". Looks like you met Mary over the phone - they really gave you the O2 experience!

Fighting Irish

Bosshogg wrote: »

No. At least not for this and expect to win.


Here's the thing, you are another victim of O2's ambiguous and well hiden pricing. Welcome to the club buddy, you are not alone. Loads of people are stung like this and left feeling outraged. Ignore those that smugly give you the “shudda read the contract” bs like their so f* clever. What O2 do is as good as legal theft.
They put up on the big ad something like “€20 per month, it’s that simple” and “A company you can trust” and then you get a bill for 500quid and you’re thinking “wtf???” as they clean out your account. Then when you complain you are suddenly given clean and clear well rehearsed instructions on how to find the real pricing buried in the myriad of web pages about a half mile down the contract from a programmed drone in O2’s customer care that hears it all 100 times a day. And never will they insist that you check the pricing before you sign up. O2 are devious by design.
When you send in a letter to them like yours, they don't follow up with a call "...to be clear; do you want to cancel your service now?" naaa better just leave it and get another few quid out of him and argue the point that his letter was ambiguous. We have a huge legal team in London for that.

O2 is a predator company looking to legally victimise hard working people such as you.

If by small chance you haven’t paid off the bill then only offer to pay it on your terms, say €5 per week. Only communicate with them by regular post (it's inconvenient). Complain about them on the forums so that others are forewarned of the pitfalls of dealing with O2.

Drop the idea of suing them for this. You are one of the last few to be stung with these roaming charges as legislation has now be brought in to stop this from happening.
http://www.irishexaminer.com/ireland/kfcwmhgbmhsn/rss2/


P.S. Their letter was signed "M". Looks like you met Mary over the phone - they really gave you the O2 experience!

lol

whippet

ahh .. Bosshog .. I was wondering when you would throw your two cents in to this thread.

Despite what you may accuse the telecoms companies of ... the reality is that the OP turned Data Roaming to the ON setting on his iPhone, which has this big warning written beside it:

Turn data roaming off when abroad to avoid substantial roaming charges when using email, web browsing, and other data services

This isn't hidden or buries beneath a myriad of small print in the terms and conditions but is there by default on all iphones. The OP would have had to see this and choose not to check what the SUBSTANTIAL charges would be.

In fairness to the OP he has acknowledged the fact that he was at fault for not checking this out .. his beef now is that he feels that his comments to O2 were a formal cancellation of his contract while every one else here seems to take the view that his wording did not mount to a contract termination request.

But no doubt you will accuse me of being employed by O2 and not willing to 'stand up to the man' but you will just be trashing out the usual rants that you have done a few time previously.

The OP's question was about the legalities of the issue, which are black and white and no amount of your ill feeling to O2 can change these facts

Bosshogg

whippet wrote: »

ahh .. Bosshog .. I was wondering when you would throw your two cents in to this thread.

Despite what you may accuse the telecoms companies of ... the reality is that the OP turned Data Roaming to the ON setting on his iPhone, which has this big warning written beside it:

Turn data roaming off when abroad to avoid substantial roaming charges when using email, web browsing, and other data services

This isn't hidden or buries beneath a myriad of small print in the terms and conditions but is there by default on all iphones. The OP would have had to see this and choose not to check what the SUBSTANTIAL charges would be.

In fairness to the OP he has acknowledged the fact that he was at fault for not checking this out .. his beef now is that he feels that his comments to O2 were a formal cancellation of his contract while every one else here seems to take the view that his wording did not mount to a contract termination request.

But no doubt you will accuse me of being employed by O2 and not willing to 'stand up to the man' but you will just be trashing out the usual rants that you have done a few time previously.

The OP's question was about the legalities of the issue, which are black and white and no amount of your ill feeling to O2 can change these facts

I'm sorry... Where does it clearly state the charges since you're so clever and directing everything at me and presuming what I will write next? If they can send him a **** welcome message everytime he enters a new country why not add in some useful information about pricing. Where is it flashing on his phone "If you use this phone in the UK to look up the weather and few soccer results we are going to shaft your pay packet"?

You might not work for O2 but you certainly are among the arogant few that my dear ol' grandad would describe with "ya see these fellas?.. they think the know it all,.. they think they know it all.... but they know f*all!"
Ahh I do miss him for his kind appreciation of the youth today.:rolleyes:

You don't have to wonder when I'll turn up. I'll be here until the government caps the comms for the benefit of the people.

Fighting Irish

Bosshogg wrote: »

I'm sorry... Where does it clearly state the charges since you're so clever and directing everything at me and presuming what I will write next? If they can send him a **** welcome message everytime he enters a new country why not add in some useful information about pricing. Where is it flashing on his phone "If you use this phone in the UK to look up the weather and few soccer results we are going to shaft your pay packet"?

You might not work for O2 but you certainly are among the arogant few that my dear ol' grandad would describe with "ya see these fellas?.. they think the know it all,.. they think they know it all.... but they know f*all!"
Ahh I do miss him for his kind appreciation of the youth today.:rolleyes:

You don't have to wonder when I'll turn up. I'll be here until the government caps the comms for the benefit of the stupid.

fixed

Bosshogg

Fighting Irish wrote: »

fixed

is that for the benefit of the cast in your Youtube link?

whippet

Bosshogg wrote: »

I'm sorry... Where does it clearly state the charges since you're so clever and directing everything at me and presuming what I will write next? If they can send him a **** welcome message everytime he enters a new country why not add in some useful information about pricing. Where is it flashing on his phone "If you use this phone in the UK to look up the weather and few soccer results we are going to shaft your pay packet"?

I never said it clearly pointed out the actual pricing, but the very fact that it warns you that you will face SUBSTANTIAL charges for using data .. is more than enough for anyone with a bit of cop on to check out the rates before using them.

When I get in my car on a wet morning the dash does not warn me that driving in a quick way will increase my chance of an accident, therefore should I be entitled to sue BMW if I have an accident.

Anyone who has a contract iphone in the eyes of the law is capable of making rational decisions ... factoring for stupidity the iphone by default will not allow you to actually Data Roam, only the user can activate that feature subsequent to reading a pretty conclusive warning about the charges

Bosshogg wrote: »

You might not work for O2 but you certainly are among the arogant few that my dear ol' grandad would describe with "ya see these fellas?.. they think the know it all,.. they think they know it all.... but they know f*all!"
Ahh I do miss him for his kind appreciation of the youth today.:rolleyes:

You don't have to wonder when I'll turn up. I'll be here until the government caps the comms for the benefit of the people.

data roaming caps are now in place, this will save those who do something silly.

But for those who rack up massive bills on domestic date due to idiotic behavior only have them selves to blame.

As for you granda's saying, where do you get the notion that i am one of the 'youth of today' .. far from it ....

I think you are still in phase two of the consumer remorse

Fighting Irish

Bosshogg wrote: »

is that for the benefit of the cast in your Youtube link?

What?

whippet

Fighting Irish wrote: »

What?

I was thinking the same myself

Bosshogg

whippet wrote: »

When I get in my car on a wet morning the dash does not warn me that driving in a quick way will increase my chance of an accident, therefore should I be entitled to sue BMW if I have an accident.

WTF are you going on about now? People are getting ripped off from their wages that they need for living and for paying their bills and here you are spouting out nonsense analogies to what end? To win an argument? To try and sound clever to yourself? To kick a fella when he's down? The OP and 1000s of others are still getting ripped off by O2 on a daily basis. You self righteous clowns come on here mouthing off at the victimised and patting yourselves on the back thanking each other showing how clever you are that you "know" about the charges. Well why don't you do something with the modicum of knowledge you've been blessed with and actually tell others before they get stung. Highlight the perils of dealing with O2. And what's worse is I know for a fact due to your own admissions that some of you are hypocrits that were once stung yourselves and that's how you got to know.

When someone gets caught out by O2 they are not stupid, they just weren't aware until it was too late. A phone on the surface seems like a harmless gadget and that's how most people approach it. O2 makes no genuine effort to make people aware of the pricing, in fact they do the opposite yet you have the insensitive arrogance to write that the iPhone factors in for "stupidity". Shame on you. More so that you claim to be older and therefore should be wiser but...

whippet wrote: »

But for those who rack up massive bills on domestic date due to idiotic behavior only have them selves to blame.

And who would you be to judge any one person let alone all of us?

whippet wrote: »

I think you are still in phase two of the consumer remorse

I don't know what fool came up with that 5 point system that you're refering to but the fact that you are following it is certainly saying something about you. If you haven't the sense to see my angle on all this after this length of time then consider trying to teach someone and then consider the word stupid and then take a look at yourself in the mirror.

Fighting Irish wrote: »

What?

whippet wrote: »

I was thinking the same myself

Oh look the Queens of smart remarks and "LOL"s can't figure that out? So very smart really.

Dermo

I don't know why you are on a vendetta against O2 but all the mobile carriers are exactly the same

whippet

ok Bosshogg .. I realize that you are still hurting from your O2 bill and will probably never look at it rationally.

Anyone that ignores a message that warns of SUBSTANTIAL charges is asking for trouble and really has to accept the consequences.

There really isn't any more that they can do, The fact that the customer has to actually turn on the setting along with the quite definitive warning of SUBSTANTIAL charges is more than enough as far as i am concerned.

When I went abroad with my iPhone for the first time, I saw this warning and contacted O2. When they gave the the price and the option of a DAta Roaming bundle I declined as I wasn't going to need that much data and would have access to WiFi. I didn't turn data roaming on.

The next time I went abroad I called O2 and added a Data Roaming package.

I did the rational thing, others obviously are not.

Understandable that you have a gripe and total bias against O2 due to a bill you received and your own lack of research, but it is getting tiresome seeing you jump on board every single thread mentioning O2 and trying to push your own agenda.

Also, please try and not throwing personal insults and accusations, it really is childish, try stick to facts.

Bosshogg

Dermo wrote: »

I don't know why you are on a vendetta against O2 but all the mobile carriers are exactly the same

Funny I hardly ever see VF, 3, Meteor getting their name thrashed on here by people but time and time again it's O2 feeling the hatred.

whippet wrote: »

I realize that you are still hurting from your O2 bill and will probably never look at it rationally.
...
, try stick to facts.

What a clown!!! Seriously!!! Where do you get your ideas from? Who the hell are you to suggest what's bothering me? What are you now?.. an internet psychic? Again someone else's thread gets directed at me so why are you posting? Looking for arguments? I sympathise with the OP while you patronize him. Do you lose your sense of decency when you go play on the internet?

whippet wrote: »

ok Bosshogg .. I realize that you are still hurting from your O2 bill and will probably never look at it rationally.
...
Also, please try and not throwing personal insults and accusations, it really is childish, try stick to facts.

So if I twist my words and try to put someone down that's acceptable, maybe "rational" is a word you would like to use? <-- See that? See how it works? It's very sly.
You aim to suggest that I, and others that that don't concur with your small minded way of thinking are not rational. That's an indirect insult.
You aim to suggest that I am childish and yet the point of it is to try and put me down.
You aim to suggest that I am deceptive based on what facts? ...and without facts it is you that is trying to decieve.
You call people silly, stupid, and irrational and you're the professor of what now?


I don't talk through my teeth. I say it straight. You might not like what I say or how I say it but don't call me a liar.

Dermo

Bosshogg wrote: »

Funny I hardly ever see VF, 3, Meteor getting their name thrashed on here by people but time and time again it's O2 feeling the hatred.

It's o2 because they had exclusivity with the iPhone which is what brought on a lot of stupid people using data roaming. The vodafone boards now have loads of complaints on them about people getting ridiculous bills. One thing I like about o2 is that I have seen a number of people get their bill reduced via the official forums. I have had nothing but good experiences with o2 when I am calm and rational unlike with meteor who just ignore you and twist your words from my experience.

Yes the data roaming charges are ridiculous and pisses me off all of the time but it's across the board, not just o2

Exclamation Marc

whippet wrote: »

Anyone that ignores a message that warns of SUBSTANTIAL charges is asking for trouble and really has to accept the consequences.

There really isn't any more that they can do, The fact that the customer has to actually turn on the setting along with the quite definitive warning of SUBSTANTIAL charges is more than enough as far as i am concerned.

When I went abroad with my iPhone for the first time, I saw this warning and contacted O2. When they gave the the price and the option of a DAta Roaming bundle I declined as I wasn't going to need that much data and would have access to WiFi. I didn't turn data roaming on.

Agreed, the problem is not the phone carriers, its the "ah it'll be alright" attitude of people when they switch on the data roaming option. It's not just O2, my mate came back from 2 weeks in Scotland and had a huge bill from Vodafone, except unlike some people on the forum he didn't try and pass the buck to Vodafone, he just got annoyed at himself and accepted that he was an idiot for ignoring the warning. I also have another mate who racked up €300 of data charges on Meteor whilst in Ireland watching videos, so this "its only O2" argument is total bullshít.

Some people see this data roaming option on their phone when abroad and say "ah the price can't be THAT bad", then they get their bill and see that in fact it was quite pricey and try and put the blame on anybody they can except themselves.

O2 (and as Dermo said, I'm not sure how this has gone down an O2 road, as it really is every network) cannot be expected to literally hold your hand every time you pick up a phone and use it. Anyone who is oblivious to roaming charges really has no excuse. It's a common known fact that roaming is expensive.

whippet

Yet more immature personal insults ....

The rambling, ranting nature off your post are like a terrorist attack on the brain .....

Bye bye and good luck with you one man crusade against O2

Fighting Irish

Bosshogg wrote: »

Oh look the Queens of smart remarks and "LOL"s can't figure that out? So very smart really.

You think i'm giving you sh1t to impress people in my videos?
You are the type of person that ruins everything they touch, most people play by the rules and get on fine, why can't you?

dudara

Bosshogg and Fighting Irish

I will ban the next person to continue this argument.

Bosshogg, please stick to the topic when you post. The cost of extra services from o2 has nothing to do with this thread. The OP was asking about leaving o2. Please do not continue grinding your axe against o2.

dudara

Agent_99

Bosshogg wrote: »

If they can send him a **** welcome message everytime he enters a new country why not add in some useful information about pricing. Where is it flashing on his phone "If you use this phone in the UK to look up the weather and few soccer results we are going to shaft your pay packet"?/[?QUOTE]

This a a message you get from O2 every time you got to the UK, as well as two other messages advising call cost and how to top up abroad.

Time some people grew a set and grew up and stop expecting others to hold you hand and take you through a contract word for word every time you use your phone.. it's not like bill phones have just been invented !!!!

"Using your Mobile Internet abroad costs EUR 4.95 per MB in KB increments. One page download cost a average of 24c. MMS is 25c Inc Vat. see o2.ie/travel. From o2"

Fighting Irish

dudara wrote: »

Bosshogg and Fighting Irish

I will ban the next person to continue this argument.

Bosshogg, please stick to the topic when you post. The cost of extra services from o2 has nothing to do with this thread. The OP was asking about leaving o2. Please do not continue grinding your axe against o2.

dudara

boards.ie now ye're talkin'