got my broadband

Headshot

I got my broadband, im on the 3mb broadband package

this is the test

[IMG][/img]

the upload seems extremely low and my ping is very high, what could be wrong?

shinzon

as with everything broadband its either internal wiring issues, length of the line quality of the copper etc etc

as always make sure your connected to the master socket, wired to your computer not wireless, disconnect all other devices and re run the test and see what happens

Shin

Headshot

shinzon wrote: »

as with everything broadband its either internal wiring issues, length of the line quality of the copper etc etc

as always make sure your connected to the master socket, wired to your computer not wireless, disconnect all other devices and re run the test and see what happens

Shin

done that this is what i get

Spear

Headshot wrote: »

done that this is what i get

Get us the linestats from your modem and we can tell far more.

http://192.168.1.254 for Eircom by default.

Headshot

Spear wrote: »

Get us the linestats from your modem and we can tell far more.

http://192.168.1.254 for Eircom by default.

hey spear im new to this broadband thing and dont have a clue what what to look for in that link:o

will i print screen it?

Spear

Headshot wrote: »

hey spear im new to this broadband thing and dont have a clue what what to look for in that link:o

will i print screen it?

You want the lines that give info such as attenuation and SNR margin. It might be under a menu marked advanced or statistics.

Headshot

actually is this what your looking for


eircom broadband:

---

Connected
DSL Mode:

---

ADSL_G.dmt
Speed:

---

3072 kbps /384 kbps
Line Attenuation (Down/Up):

---

11 dB /5 dB
DSL Noise Margin:

---

28 dB /15 dB

First DNS:

---

83.70.93.244(dns3.cra.dublin.eircom.net)
Secondary DNS:

---

213.94.190.194(dns1.cwm.dublin.eircom.net)
Tertiary DNS:

---

0.0.0.0

jor el

Those stats are fine, and your second speed test is in line with your package, so that's about what you're going to get.

If you were using a wireless link in the first speed test, then that's the problem. Wifi can often be a killer, depending on interference, walls/floors between the router and you, distance from the router, and so on.

Headshot

thanks jor el

maybe i expected to much from my package, just watching a video there and i expected it fly through to the end but it takes it time

im going to try gaming on it now

shinzon

Headshot wrote: »

done that this is what i get

yup thats about what youd expect from those stats, still though with the way i asked you to do it there was a jump in speed alright

Shin

Zith

Enjoy broadband!

Ping seems very high still.

jor el

Yeah, although the speed is better on the 2nd test, the ping is very bad. With 200ms+ on the speedtest, that's not good.

Try running a ping to boards, in a cmd prompt type ping www.boards.ie and see what you get. The results on Speedtest.net can often be a bit off.

Of course the best test of all will be with an online game. If it works, then there's no problem. If you get lag and ping issues, then problem.

Headshot

jor el wrote: »

Yeah, although the speed is better on the 2nd test, the ping is very bad. With 200ms+ on the speedtest, that's not good.

Try running a ping to boards, in a cmd prompt type ping www.boards.ie and see what you get. The results on Speedtest.net can often be a bit off.

Of course the best test of all will be with an online game. If it works, then there's no problem. If you get lag and ping issues, then problem.

a long time since iv done ping stuff in cmd


is it just typing ping (space) www.boards.ie
if so i got minimum 34ms, max 35ms and average 34ms

those that sound right ?


i also played it online and was astonished by no delays etc, really good stuff

shinzon

Headshot wrote: »

a long time since iv done ping stuff in cmd


is it just typing ping (space) www.boards.ie
if so i got minimum 34ms, max 35ms and average 34ms

those that sound right ?


i also played it online and was astonished by no delays etc, really good stuff

yup there about right looks like its settled down so enjoy

Shin

Headshot

thanks folks for the help

I rang eircom to upgrade to 7m but they told me my phone line can only do 3mb but their online site told me different

and i checked my brother phone the other day and he could get broadband and now he cant

very strange

shinzon

Headshot wrote: »

thanks folks for the help

I rang eircom to upgrade to 7m but they told me my phone line can only do 3mb but their online site told me different

and i checked my brother phone the other day and he could get broadband and now he cant

very strange

Eircom always err on the side of caution as regards BB, but the stats on your router are telling you that 3 meg is about all you can get with that line, any higher and youll be prone to disconnects at fairly regular intervals, is your exchange in an ngb enabled area check here

www.ngb.ie

there might be a small hope that if its not enabled yet they could squeeze some more juice out of the line once it is switched but probabaly not

Shin

10belowzero

hi headshot - i'm an eircom tech - wish my stat's at home were as good , contact eircom net , insist they send out a tech to check for'' low attainable's'' , this is the term used on a fault report issued to us tech's when we are asked to investigate any b/band related speed issue's , which we do daily , you could use the eircom net support forum , but i 'd suggest you ring 1890 260 260 , you should not be having problem's with stat's like that , best of luck.

Headshot

10belowzero wrote: »

hi headshot - i'm an eircom tech - wish my stat's at home were as good , contact eircom net , insist they send out a tech to check for'' low attainable's'' , this is the term used on a fault report issued to us tech's when we are asked to investigate any b/band related speed issue's , which we do daily , you could use the eircom net support forum , but i 'd suggest you ring 1890 260 260 , you should not be having problem's with stat's like that , best of luck.

thanks belowzero
so my stats in post 7 is good is it?

im happy with my connection just wish i could get faster but iv waited for broadband for along time so I shouldnt complain

my brother is getting an eircom tech out to his house and having a look, he lives like only 1.5 miles away from the exchange and in a new built house so i fine it strange he cant get it at all


i also find it strange that alot of houses iv checked on eircoms broadband thingy shows alot of houses have the very same as myself 3mb and i even checked a new built house that is even closer to the exchange than myself can only do 3mb

Did eircom only install 1m & 3m in the exchange ?

bkehoe

I don't understand why you can't get a higher package, you've got a noise margin of 28dB which is excellent. Your line attenuation is only 11dB so you must be within 1KM of the exchange.

In this situation I suggest ringing the tech support people and explaining you want a higher package and ask what their system shows your line as being capable of. They have access to a system which will show the max rate your line can be set to (whereas Sales normally just go by the prequal database which is less accurate). Tell them you have a SN/noise margin of 28dB as well. If they verify that you can get a higher package then ring up sales and insist they put the order through (they can do it manually if 'computer says no' too).

dazdrog

with those stats you should be able get 7MB no problems and id say if theres adsl2+ you'll be able get the uptp 24mb profile with a rough speed of about 20-22MB to be expected

Headshot

cheers folks

I think there's somthing really strange going on

I put numerous numbers into this http://www.eircom.net/broadband/products/?view=Eircomnet&BV_EngineID=&BV_SessionID=&cid=BBResults&lineSpeed=2048&ngb=false

and they all have 1mb or 3mb nothing higher, does my exchange have anything higher at all

iv another question my brother cant get broadband but his neighbour who's right beside him can and my brother is in a newer house than the neighbour

what's up?

watty

If it's basic original ASDL, rather than newer ADSL2+, then any line more than 2km might only be able for 3Mbps package. The max speed would be 8Mbps, dropping to 5Mbps to 7Mbps @ 1km depending on line quality/crosstalk.

If there is a "pairgain" (sometimes used to connect newer houses when not enough copper pairs for one per house), then DSL can't be enabled at all and Dialup will be possibly 19k or even 9.6k instead of 42k.

Headshot

hey watty

my house is only 500 yards from the exchange and iv tested phone lines that are closer to the exchange but all 1mb or 3mb

and thanks for the dial up tip, ill investigate that

10belowzero

no - something seriously wrong there - knew by yor stat's - get on to tech support - demand a tech out - have to go - ger v spn 2nd half startin

watty

Headshot wrote: »

hey watty

my house is only 500 yards from the exchange and iv tested phone lines that are closer to the exchange but all 1mb or 3mb

and thanks for the dial up tip, ill investigate that

Ah, but how do the phone cables get to exchange?

Headshot

watty wrote: »

Ah, but how do the phone cables get to exchange?

they're up on a poles and there's a pole outside my house and that phone cables follows down the pool and goes underground into my house

so from my exchange to my house is up on poles

bkehoe

He has attenuation that suggests a line length of less than 1KM......

Just ring tech support!

Headshot

will do bkehoe

cheers

10belowzero

fair play to the spanish , anyhoo - the prequal test used to test pstn line's for b/band attainable's is a lamentable piece of cr@p - and the tech's report to say that a line can sustain say 1/3/5 or 10 mb etc is not even considered , because the prequal test take's presidence over what we know on the road. it's crazy i know - i don't laugh or cry myself to sleep anymore though. on your brother's line , it may be perfect but not pass prequal , there could be a fault on it and when cleared may pass prequal or he could be on a carrier , if he is - there is a specific request + process he can use to get taken off it - you don't give a general location rural , town etc , hope this help's you,cya

Headshot

well my phone line can do 7mb for sure according to eircom technical help but the customer care says i can do only 3mb. But the technical help are going to try to sort me out with a 7mb line


I found out whats up with my brother, he's on a carrier line according to the eircom guy he had at his house but there's a chance they might be a spare line in the carrier

what should my brother do ?

watty

So, what I suspected.

Keep pestering them. It's a disgrace. Carrier lines don't even meet Comreg dialup spec.

Headshot

Eircom customer support tell me my line can only do 3mb while the technical support tell me my line can do 10mb

this is what i find strange why such a a big difference between them? and why wont they sell me 7mb ffs, is that hard to change the system to cooperate 7mb into it

Who has the more reliable test eircom customer care or technical support?

10belowzero

hi - the tech support test is the defining test - tech support say yes , a tech would say yes , but sale's say no - had this issue with a friend's line in sligo , crazy set up - contact them on the eircom net user's forum , and see what responce you get .
for your brother , and anybody on a carrier , the process is as follow's , ( the full detail's should be on comreg site), as this work is done by our service delivery tech's, i'm on maintenance , i'm not totally up to speed on the full detail , but in brief , he need's to either write or mail eircom and copy in comreg or post a copy of letter to comreg , stating that he has been informed or is aware that his pstn service is being provided via a carrier system , and officially request that he be removed from same , so that b/band can be provided, this initiate's a service request to our service delivery team's , a service delivery tech , will then survey and and if at all possible , wil remove him from the carrier , these job's can take a hell of a lot of time and effort on the tech's behalf , and are usually sucessfull , unless large amount's of cable , resource's etc are required.by and large though , most tech's will find a way around it, if at all possible , but we are not magician's - hope this help's .

Headshot

10belowzero wrote: »

hi - the tech support test is the defining test - tech support say yes , a tech would say yes , but sale's say no - had this issue with a friend's line in sligo , crazy set up - contact them on the eircom net user's forum , and see what responce you get .
for your brother , and anybody on a carrier , the process is as follow's , ( the full detail's should be on comreg site), as this work is done by our service delivery tech's, i'm on maintenance , i'm not totally up to speed on the full detail , but in brief , he need's to either write or mail eircom and copy in comreg or post a copy of letter to comreg , stating that he has been informed or is aware that his pstn service is being provided via a carrier system , and officially request that he be removed from same , so that b/band can be provided, this initiate's a service request to our service delivery team's , a service delivery tech , will then survey and and if at all possible , wil remove him from the carrier , these job's can take a hell of a lot of time and effort on the tech's behalf , and are usually sucessfull , unless large amount's of cable , resource's etc are required.by and large though , most tech's will find a way around it, if at all possible , but we are not magician's - hope this help's .

how did you friend get it sorted out belowzero?

I contacted comreg today and told them about my brothers carrier lines and the impression i got from them is its up to eircom if they want to change it or not, they cant do anything, i was shocked by that

btw thanks for the help so far mate:)

10belowzero

that is the process for geting off a carrier as far as i'm aware , because our service delivery tech's do them regularly ,and that is how the service request come's down , as for my bud in sligo , i can honestly say i don't know , i had given up - i think he got it through going on the eircom net user's forum - because he rang me to say a modem arrived in the post ,(more or less out of the blue) he plugged it in and it worked , he only get's 1mb where he is , but it suit's him for his type of surfing.
i know it's a catch 22 situation , that we tech's and eircom net tech's and csr's have been high lighting for year's , why this simple issue has not been resolved , god only know's , at the end of the day , tech's and csr's are the very bottom rung , on a very big corporate ladder.

Headshot

cheers belowzero, iv also started that thread in the eircom forum

10belowzero

good hope it help's - i use eircom net tech support , just like every body else , i que like every body else , for answer's when i have my own home b/band queries , there's no special treatment or shortcut's , just because i work for the company , which is how it should be , we don't get a discount on our bill's or free line rental (not even our retired staff), which again is how it should be , the'' limitation's'' that we operate under are as immence , in so far as , there is a rule and regulation , under the regulatory framework , for every single aspect of our role's - be they tech's , csr's etc ,the regulatory framework is law , with severe fine's and consecquence's for crossing over it , and believe me it is very strictly policed in our daily role's , so a lot of us naturally err on the side of caution , when regulatory matter's are an issue , and on the other side to make sure they don't become a regulatory issue - anyway i digress , hope you get sorted soon - cya

ingen

10belowzero wrote: »

good hope it help's - i use eircom net tech support , just like every body else , i que like every body else , for answer's when i have my own home b/band queries , there's no special treatment or shortcut's , just because i work for the company , which is how it should be , we don't get a discount on our bill's or free line rental (not even our retired staff), which again is how it should be , the'' limitation's'' that we operate under are as immence , in so far as , there is a rule and regulation , under the regulatory framework , for every single aspect of our role's - be they tech's , csr's etc ,the regulatory framework is law , with severe fine's and consecquence's for crossing over it , and believe me it is very strictly policed in our daily role's , so a lot of us naturally err on the side of caution , when regulatory matter's are an issue , and on the other side to make sure they don't become a regulatory issue - anyway i digress , hope you get sorted soon - cya

do you mind if i ask you a question 10belowzero? my exchange is adsl2+ enabled.. how does one get their standard adsl moved over to the ADSL2+ equipment? or is it possible?

cheers

10belowzero

simply by requesting an upgrade to a higher speed , which as far as i;m aware moving you off the older dsl equip you are working on , you know , you have me there , as my own local exch is not done yet , although i know there are crew's working on tranfering over sub's automatically in block's of 400 @ a time , when the upgrade's are done , don't know if this is standard , but am asuming it is , those transfer's take an enormous amount of time ,as each cust has to be done indivisually.i'll find out , be handy to know , when my own exch is done . the exch's only geting b/band now , are adsl2 by standard. as far as i know , the space's in the exch's are been created at the mo for the ngb - the equip to be used is still not known to us (still top secret) manufacturer's , type etc , all we know at present is that the space created are for ''vdf's'' - virtual distribution frame's . i'll find out more on your question , as i try not to dwell on stat's etc , term's etc or my mind might melt , more than it all ready has - cya

ingen

10belowzero wrote: »

simply by requesting an upgrade to a higher speed , which as far as i;m aware moving you off the older dsl equip you are working on , you know , you have me there , as my own local exch is not done yet , although i know there are crew's working on tranfering over sub's automatically in block's of 400 @ a time , when the upgrade's are done , don't know if this is standard , but am asuming it is , those transfer's take an enormous amount of time ,as each cust has to be done indivisually.i'll find out , be handy to know , when my own exch is done . the exch's only geting b/band now , are adsl2 by standard. as far as i know , the space's in the exch's are been created at the mo for the ngb - the equip to be used is still not known to us (still top secret) manufacturer's , type etc , all we know at present is that the space created are for ''vdf's'' - virtual distribution frame's . i'll find out more on your question , as i try not to dwell on stat's etc , term's etc or my mind might melt , more than it all ready has - cya

grand thanks... my exhange was upgraded to adsl2+ yonks ago. i recently got connected to eircom NGB broadband advanced package.

many thanks for your help much appreciated.

Headshot

ah damn some bad news

this what eircom connect have said

"Hi,

I pushed through the test and at the moment you are on the maximum speed you can get. The line can easily take 7Mb but the exchange is not able to support that speed."

isnt that very strange about my exchange :mad:

watty

Ancient backhaul or Noah's DSLAM.

Headshot

watty wrote: »

Ancient backhaul or Noah's DSLAM.

what do they mean watty?

10belowzero

hi headshot , sorry to hear that , i did not know of speed cap's being in place, on certain exch's , i just assumed , once you had service , speed increase's , were not an issue , once your line could handle it , i'm in dublin ,so am not familiar with issue's like this , that some rural exch's might have. all i can advise is to check in , with them every so often , upgrade's or improvement's , happen with out notification , your in the same boat as me , my local exchange is not even listed on eircom site for upgrade this year , can't complain though , i'm on 7mb , it went crazy , 2 week's ago , but since , have been geting 6.2/5 on speed tests , which is the best ,i ve ever got , but i'm a speed freak 1gb , woul't be enough for me , especially after all my year's of gaming , i've only started playing on line recently(tom clancy's - hawx) - god what have i been missing.
any way hold on in there , eircom has been getting a right bashing of late , with all the doom and gloom , but it is going to improve, with a little creative thinking by our new owner's and manager's, which for the first time in year's, there is a glimmer of light on a very dark sky -tnk's headshot - cya

Headshot

I found out somthing about my exchange today

I noticed a pole with dishes near the exchange and the eircom engineers have told me that sends a signal from one exchange (they dont know which one, could be Dundrum) and beams it to my exchange. Wonder is that why i cant get 8mb ?

jay93

Headshot wrote: »

I found out somthing about my exchange today

I noticed a pole with dishes near the exchange and the eircom engineers have told me that sends a signal from one exchange (they dont know which one, could be Dundrum) and beams it to my exchange. Wonder is that why i cant get 8mb ?

hmm thats strange have never heard or seen this before
dishes as in wireless sattelite type dishes??

bigpaddy2004

jay93 wrote: »

hmm thats strange have never heard or seen this before
dishes as in wireless sattelite type dishes??

Most probably there is no fibre going to that exchange and they just have a microwave link to one of their towers to provide it with voice and internet connectivity.

A lot of rural exchanges are done this way, there is load of them.

Headshot

bigpaddy2004 wrote: »

Most probably there is no fibre going to that exchange and they just have a microwave link to one of their towers to provide it with voice and internet connectivity.

bingo

Sponge Bob

It appears that while your exchange may have ADSL2+ gear they may not have the backhaul to sell ADSL2+ products on it. Alternatively they recycled ADSL1 gear into it.

Headshot

Sponge Bob wrote: »

It appears that while your exchange may have ADSL2+ gear they may not have the backhaul to sell ADSL2+ products on it. Alternatively they recycled ADSL1 gear into it.

sorry but what does that mean sponge bob ?

Sponge Bob

Thye may only have 32mbits or 155mbits backhaul for the whole exchange.