CUSTOMERS; what do Retail workers do that annoys you?

Celly Smunt

some of them i would happily murder :mad:

liah

Charge me 95 cent for a chocolate bar. Wtf is THAT about! :mad:

4zn76tysfajdxp

Take my money.

easyeason3

When they make small talk.
Let me give you money for the items I wish to purchase & let me go home.
I don't want to know about the weather, I've just come in from outside I know what it's like.

etymon

chat to their colleagues about 'yoh yoh Dicey's on Friday, was TOTALLY hammered' while you stare at them waving the money in their stupid orange faces. so yeah that's my River Island experience last week.

OR- have you found everything you were looking for?
do you see a white stick?

Biggins

One massive long queue and the tellers decide to disappear for ages! :mad:
...or they can't be found in the first place where they should be! :mad:

christ on a bike!

some have a lack of basic manners - there's one shop I go into (I wish I didn't but it's just so handy) and I say "Twenty benson PLEASE"
"THANK YOU VERY MUCH"

and the bitch doesn't even raise her head from the counter.

It's the owners fault really, if you're providing a service you shouldn't have rude ignorant people working there, there's plenty of people who can do such jobs a lot better

IvaBigWun

Very original thread idea OP

Lando Griffin

Have a grand chat among yourselves while there is half the shop waiting to be served. also A bar man once slopped three pints of Guinness in front of me, single pour from tap to table, I told him that was very quick he replied "there fast taps boyo". We got up and left, did not pay, but rang the manager the next day.

Celly Smunt

but the most important thing,is it that fooking hard to say please and thank you :mad:

pow wow

Put the change on the counter when you've your hand out waiting for it.

WHYYYYYYYYYYYYYYYYYYYY?!!!!!!!!!

Knifey Spoony

Treat you like a potenial thief and not a potenial customer.

easyeason3

pmcmahon wrote: »

but the most important thing,is it that fooking hard to say please and thank you :mad:

Does it really bother you that they don't?

Biggins

Knifey Spoony wrote: »

Treat you like a potential thief and not a potenial customer.

Welcome to Dunnes Stores!

Korvanica

i know its their job buttt..........

"Can i help you there?"

"F**K OFF!! I'm browsing"

etymon

Knifey Spoony wrote: »

Treat you like a potenial thief and not a potenial customer.

what did you rob Knifey?

starbelgrade

1. They look miserable, possibly because they live miserable, unfulfilled lives
2. They are lazy
3. When you ask them something, they look at you like brattish teenagers, with that "wateeeevva" look on their faces
4. They get paid too much. There should all be on a minimum wage of 20cent & a bag of crisps per hour, for all the good they do.
5. They usually know nothing about anything they are selling. Half of them probably don't even know the name of the shop they work in.
6. They usually have greasy hair & are spotty
7. They use their mobile phones at work - sometimes when you are at the till
8. They stand about an awful lot of the time, talking about their sad, unfulfilled lives to their work mates, who they hate.

etc

IvaBigWun

Lando Griffin wrote: »

Have a grand chat among your selves while half the shop is waiting to be served.

Ive seen this so many times. Always f*cking oulwans too. One major Dublin city centre retail shop was very guilty of this. Guess what. Its not open anymore

dermothickey

Pick their noses and scratch their bums while packing the fruit and veg

Celly Smunt

easyeason3 wrote: »

Does it really bother you that they don't?

yes it really does,i'm handing over my money to pay their wage,just say thank you,not to mention it reflects on the company moral and and attitudes amongst the staff hence leading onto bad service skills.

RolandIRL

pow wow wrote: »

Put the change on the counter when you've your hand out waiting for it.

WHYYYYYYYYYYYYYYYYYYYY?!!!!!!!!!

maybe it's the fact that they're fúckers and love watching us try to pick up the coins one by one :mad:

Celly Smunt

Korvanica wrote: »

i know its their job buttt..........

"Can i help you there?"

"F**K OFF!! I'm browsing"

Canada and america are friggin crazy for pushy sales

Elliemental

I stayed in a rural village and the lady in the post office just sat on her arse for about half an hour, before deciding to serve me. She was practically dusting the cobwebs off herself. If she was elderly and had mobility problems, then I would've understood, but she was only about 50ish.
Other than that, I've never had any problems with shop workers.

starbelgrade

IvaBigWun wrote: »

Ive seen this so many times. Always f*cking oulwans too. One major Dublin city centre retail shop was very guilty of this. Guess what. Its not open anymore

It's still in business. They just closed temporarily while the staff finish discussing a major piece of gossip.

Gummy Panda

starbelgrade wrote: »

1. They look miserable, possibly because they live miserable, unfulfilled lives
2. They are lazy
3. When you ask them something, they look at you like brattish teenagers, with that "wateeeevva" look on their faces
4. They get paid too much. There should all be on a minimum wage of 20cent & a bag of crisps per hour, for all the good they do.
5. They usually know nothing about anything they are selling. Half of them probably don't even know the name of the shop they work in.
6. They usually have greasy hair & are spotty
7. They use their mobile phones at work - sometimes when you are at the till
8. They stand about an awful lot of the time, talking about their sad, unfulfilled lives to their work mates, who they hate.

etc

Lol!

Where the hell do you shop?

G_R

dont paint us all wit one brush, i'll admit there are some people out there who work in retail who shouldn't be allowed come into contact with the public, but there is plenty of us who have manners, are helpful, have a wide range of knowledge on what we sell, put up with a lot of crap from some annoying customers/guests, and still come out with a smile on our faces to serve you or clean your childs puke up off the floor.

And I can assure you, we DO NOT get paid enough!:cool:

pebbles21

When you go to pay for something at the till and they ask would you like to buy some useless thing that they cant sell anyway.....and dont even go there with the insurance ****€

etymon

pebbles21 wrote: »

When you go to pay for something at the till and they ask would you like to buy some useless thing that they cant sell anyway.....and dont even go there with the insurance ****€

yeah - 'if it breaks, you'll be insured'
No, I'll have my statutory rights to return it... for free

Cian92

Talking among each other in a foreign language. You are in Ireland now use English or Irish, not Polish or some other Easter European language. It is very rude, also I'm quite nosy.

barakus

that thing in dunnes store with the famous 'key' that they have to fetch every time you buy somethingwith a discount sticker on it.
I know its store policy but Christ does that slow down things, it takes AGES to go through the tills there and they dont give a sh1te that theres a huge queue there, they usually waddle off at a snails pace to get it tutting all the way for the inconvenience that youve caused them.

K4t

Whining bitches a lot of them. They get paid for sitting/standing behind a counter all day opening and closing a till. And they can't even be bothered to say please and thank you a lot of the time. And then they have the audacity to start a thread complaining how hard their job is! http://www.boards.ie/vbulletin/showthread.php?t=2055527204

Seriously, try manual labour. You'll be craving that till after a week, if not sooner!

Gannicus

NOT LEARN FLUENT ENGLISH BEFORE GETTING A JOB THAT INVOLVES YOU BEING FACE TO FACE WITH A LARGE AMOUNT OF PEOPLE DAY IN DAY OUT

starbelgrade

Retail staff are so useless, half of them will be replaced by self service checkouts, product information points & shelf stacking monkeys by 2015.

You heard it here first.

starbelgrade

Big Steve wrote: »

NOT LEARN FLUENT ENGLISH BEFORE GETTING A JOB THAT INVOLVES YOU BEING FACE TO FACE WITH A LARGE AMOUNT OF PEOPLE DAY IN DAY OUT

Me not learn fluent english likey you. Me not know what you talkin bout, mistah.

Jumpy

Big Steve wrote: »

NOT LEARN FLUENT ENGLISH BEFORE GETTING A JOB THAT INVOLVES YOU BEING FACE TO FACE WITH A LARGE AMOUNT OF PEOPLE DAY IN DAY OUT

bzzzt*crackle*Comma to aisle four please. Comma to aisle four*psshcrackle*

Degag

Lando Griffin wrote: »

Have a grand chat among yourselves while there is half the shop waiting to be served. also A bar man once slopped three pints of Guinness in front of me, single pour from tap to table, I told him that was very quick he replied "there fast taps boyo". We got up and left, did not pay, but rang the manager the next day.

You do know that Guinness now have a fast pour system? Perhaps this pub had it installed?

Captain Slow IRL

I've noticed the younger women (<30) that work in chemist's/pharmacy's can be awfully snobby c*nts - especially the ones working in the beauty section.

For everywhere else: a smile wouldn't kill you:rolleyes:

OPENROAD

Those who do not hand you your change/receipt/card back to you, rather they place it on the counter :mad::mad::mad::mad::mad::mad::mad:

Those that don't bother to say thank you :mad::mad::mad::mad::mad:

PK2008

This one is kind of the staff but not directly- shop layout, especially for places like Spar etc. The staff should look at the flow of human traffic and try to layout the goods to match- for example at 1pm in every Spar everyone bolts for the Deli counter to get in the Q, the goods likely to go with lunch should be en route from the Deli Q to the till such as drink, newspaper etc and the till(s) should be in a place to that the whole Q can filter to, instead of randomers jumping in on the far till while theres a big Q formed behind one of the stands.

I reckon Spars do a significant amount of business at lunch hour- the staff should watch the flow of people to make sure they get everyone in and out in one circular flow as quick as possible, good for both parties- if they notice a collection of people at one point or a people going against the flow of traffic then theres bound to be a layout issue

I think about these things-my mind is weird

Gareth2303

pmcmahon wrote: »

yes it really does,i'm handing over my money to pay their wage.

Do many of you people even work for someone?

You're paying nothing. All you're doing is paying the business money, the manager's or accounts people sort the finances. So, get that idea out of your head!

Not to get pedantic, but the customer isn't always right, this is just a business ideology in order to have good practices and create repeat buying consumers. You're noone and you don't know whats going on behind the scenes in any business unless it's your own.

NOW, to get to my point, it costs NOTHING to be professional in the workplace, and that's why I make it my business to make sure I'm nice to everyone coming through the doors of my business, 'cause that way I know I'm doing my job, and managers don't place enough emphasis on this.

Blaming these 'greasy' 'spotty' 'useless' sales assistants and/or treating them like dirt when you go to a store/shop because you've already got your own little stereotypes doesn't do anything towards changing their attitudes, if anything, it'll make them more hateful. If staff appear to be lack lustre or ignorant, it's their managers fault. Period.

Then there are people who just aren't cut out to work face to face with people.. like a few people in this thread if some of the opinions are to be looked at..

ancapailldorcha

dannym08 wrote: »

dont paint us all wit one brush, i'll admit there are some people out there who work in retail who shouldn't be allowed come into contact with the public, but there is plenty of us who have manners, are helpful, have a wide range of knowledge on what we sell, put up with a lot of crap from some annoying customers/guests, and still come out with a smile on our faces to serve you or clean your childs puke up off the floor.

And I can assure you, we DO NOT get paid enough!:cool:

Unfortunately, I work in a bookies. The one place where telling people to go f@#k themselves is met with the same reaction as a smile and a Please/Thank you 90% of the time.

spinandscribble

Big Steve wrote: »

NOT LEARN FLUENT ENGLISH BEFORE GETTING A JOB THAT INVOLVES YOU BEING FACE TO FACE WITH A LARGE AMOUNT OF PEOPLE DAY IN DAY OUT

as annoying as that is thats the person who hired them fault. It pisses me off big time when i see people with little to no english in jobs where they need to speak to the customers say on a till. I remember trying to communicate with a girl with no english in a internet cafe, something very simple (i think the thing i was printing wasn't doing colour and it needed to be) she just rolled her eyes "no english, pay pay" :rolleyes:

I'm sorry but if you expect me to pay i expect to pay for what i asked for. you can't blame the guys with no english trying to set themselves up with a job, give it a few months and they'll improve but employers taking them on, what are they thinking?! I'm not a customer to help with daily english lessons.

tbh I see less and less of this nowadays thank god.

main things that annoy me in no order:

1. put the change on the counter when i handed you the money and still have my hand out :mad::mad::mad:

2. sighing heavily/ pulling a face when i politely ask for assistance.

3. a gaggle of them chatting in a group when you ask for assistance to even just pay for something they pull a strop like a teenager gone full hormone because she'll pulled away from friends.

4. when they pull the discount off the hanger at the till and then "forget" to include the discount and even after you remind them they look at you like a thief and deny there were any. then pulling a long face because now they have to ring it up again and they go "i have to ring it up again *sigh* is that ok?", yeah its more then ok its what you're suppose to do when you sell discount goods at full price, even if its a tenner I'm going to wait until you do your job right.

5. When they get stroppy because you ask nicely if you can separately pay the bill. seriously its a takeaway why the hell not, don't be so lazy.

:D I'm just a little be critical at the moment because I'm finding it hard to get a job and have noticed more and more moody sales assistants.

some people in retail do a great job and their job has pitfalls like everything else. Rude customers acting like kings and queens just because they're planning on spending a few bob.

CrazyRabbit

There's a prick who works in Tesco's who let me queue at the checkout for 10 minutes and then said he was finished for the night just as I got the the top of the queue.

It's bad enough that it took him 10 minutes to get through 3 customers, but I swear the bastard was grinning when he got up and walked away, leaving me there with half the basket contents unpacked onto the belt.

Not a manager in sight, so I just walked out, and went to Dunnes the next day instead.

It's that sort of attitude that really pisses me off about retail staff.

easyeason3

easyeason3 wrote: »

When they make small talk.
Let me give you money for the items I wish to purchase & let me go home.
I don't want to know about the weather, I've just come in from outside I know what it's like.

Where I work, we're told by management to make small talk.

What if we didnt say anything at all?
Then you'd be complaining about how rude we are.

spinandscribble

Deleted User wrote: »

Where I work, we're told by management to make small talk.

What if we didnt say anything at all?
Then you'd be complaining about how rude we are.

exactly, i always think when someones doing small chat or being overly helpful its down to either

1. boss forcing them
2. mystery shopper warning
3. bored senseless

I tend to resere my annoyance for those who are rude, not those doing their jobs.

minister poxbottle

starbelgrade wrote: »

1. They look miserable, possibly because they live miserable, unfulfilled lives
2. They are lazy
3. When you ask them something, they look at you like brattish teenagers, with that "wateeeevva" look on their faces
4. They get paid too much. There should all be on a minimum wage of 20cent & a bag of crisps per hour, for all the good they do.
5. They usually know nothing about anything they are selling. Half of them probably don't even know the name of the shop they work in.
6. They usually have greasy hair & are spotty
7. They use their mobile phones at work - sometimes when you are at the till
8. They stand about an awful lot of the time, talking about their sad, unfulfilled lives to their work mates, who they hate.

etc

and thats just the manager's

rebel10

Having worked in retail myself, I find that i become more an more frustrated with the incompetence of so many in the sector!

Bought a top in H&M a while ago. Girl serving me didn't look at me once, was too busy tellin the one next to her how "bursting for the loo" she was. Didn't really need to know. Anyway it got to the point that she couldn't hold it any longer and told her co-worker to take over once she had finished her sale. Lovely:rolleyes: Left me standing there. Anyway her friend finishes the sale, basically just needed to hand me back my card, and off i go.
Got home some hours later, to find the top i bought, and planned to wear out that night, still had the security tag on!:mad: F*ck sake. If i had done that in the shop i worked in, the manager would have killed me. So went in the next day, your one was there. Asked to see the receipt, and basically made out like it wasn't her fault and i was annoying her asking her to take it off. :mad:

starbelgrade

minister poxbottle wrote: »

and thats just the manager's

You stealing my punchlines? ... http://www.boards.ie/vbulletin/showthread.php?p=66764466#post66764466

:eek:

Celly Smunt

Gareth2303 wrote: »

Do many of you people even work for someone?

You're paying nothing. All you're doing is paying the business money, the manager's or accounts people sort the finances. So, get that idea out of your head!

i believe i am paying the workers money,even if it comes down to a penny an item,that is still a penny out of my pocket to theirs i want to be thanked for.

CiaranMT

PK2008 wrote: »

This one is kind of the staff but not directly- shop layout, especially for places like Spar etc. The staff should look at the flow of human traffic and try to layout the goods to match- for example at 1pm in every Spar everyone bolts for the Deli counter to get in the Q, the goods likely to go with lunch should be en route from the Deli Q to the till such as drink, newspaper etc and the till(s) should be in a place to that the whole Q can filter to, instead of randomers jumping in on the far till while theres a big Q formed behind one of the stands.

I reckon Spars do a significant amount of business at lunch hour- the staff should watch the flow of people to make sure they get everyone in and out in one circular flow as quick as possible, good for both parties- if they notice a collection of people at one point or a people going against the flow of traffic then theres bound to be a layout issue

I think about these things-my mind is weird

I dunno what Spar you'd be going to, but trust me, this type of planning is very well thought through and laid-out.

Sinfonia

To anyone complaining about retail staff, I have good news:

I will happily switch jobs with you! Considering you are an expert in - or at least have excellent ideas regarding - customer service, you should find it no problem to serve every single customer every single day with a smile, assisting with every single thing they may need or think they need, while forgetting about the fact that you are indeed a person with a life and problems of your own, which may occasionally tempt you to send a text message to a loved one or engage in conversation with a colleague as you go through life working in a job that you are technically overqualified for, being treated by many managers and many customers as a useless ****wit who will take all of the complaints about issues that have arisen through no fault of your own, pick up all of the slack and deal with problems that your managers have left in your charge, despite - once again- these problems having arisen through no fault of your own, all the while surviving on the paltry amount of money you are rewarded for all of these duties, and anything above and beyond.

You may learn, after switching jobs with me, that such an 'easy' job can leave you embittered by the fact that you sometimes feel trapped and trod upon by the world. You may also learn what the general public are really like: the retail staff that are particularly inattentive, blunt, downright rude, lazy etc. are often, I think, the members of staff with the right idea. I am a polite person, I don't like to raise my voice, and I deal with most customers reasonably politely, and the other customers very politely. I pick up the slack where necessary, even when a lazy co-worker has caused the problem. However, I earn no more than them, because unless you lose the company a lot of money, or several customers actually complain to the managers, they won't lose their job. The managers don't care all that much.

So before you complain about how awful retail staff can be, remember that even the brightest, nicest, most polite people in this area are paid **** all and are treated impolitely every single day by many customers and often by their managers. So, if, for example, there's a "massive long queue and the tellers decide to disappear for ages", consider the fact that the teller might be going on their lunch break, and the managers decided not to shell out the wages to have someone pull a shift and cover that lunch break so that the queue can move faster.
In other words, put the blame where it should be.

I honestly think there should be conscription into retail: people who work in retail (or any kind of customer service) make for the best customers.