Tegral slates warping

Kashkai

Spme of the slates on one part of my roof are warping, ie they are turning up at the edges. I'm afraid that a gale might get under them and rip them off. They are tegral slates put on about three years ago. This is only happening on one part of the roof and the rest are all fine.

Is this normal or do I have any comeback from tegral. The builder bought and installed them so I have no proof of purchase.

mickdw

Thats unusual with modern slates. The ones used about 30 years ago were pretty bad for this alright but new tegral slates?
Most modern slates actual sit down even better after a couple of weeks when in place as they are design to curve downwards in use.
Any chance that these few slates were fitted face down by mistake. There would usually be no chance of this but going on previous posts, your builder was a bit of a clown anyway.
You would be able to spot an upsidedown slate a mile off though due to the different shade & texture of finish.

woneill2000

Hiya, We have tegral trutone slates on our roof which were fitted about 2 years ago and they are curling up and discolouring at the edges. Not sure where we stand either. Have you contacted Tegral?

homewardbound11

I have a neighbour whom this happened to. The slates curled over a 6 month period and they had to replace them from what i believe. I will ask my neighbour and see what was the outcome on this but it was video taped on installation and over a 6 month period where they curled.
His slates curled up around 12 months ago so i wonder is there some commonality there with respect to the time it happened

muffler

Prosperous Dave wrote: »

Spme of the slates on one part of my roof are warping, ie they are turning up at the edges. I'm afraid that a gale might get under them and rip them off. They are tegral slates put on about three years ago. This is only happening on one part of the roof and the rest are all fine.

Is this normal or do I have any comeback from tegral. The builder bought and installed them so I have no proof of purchase.

Tegral are one of the best companies to deal with. Give them a ring and you may be pleasantly surprised.

Kashkai

I haven't contacted Tegral yet as I wanted to see if others had similar trouble with their slates.

I'll give them a buzz tomorrow to see if anything can be done but I won't hold my breath - "customer service" doesn't exist in the lexicon of Irish companies.

Kashkai

Ok so I rang Tegral this afternoon and spoke to a very pleasant guy in their Technical support department.

I explained that the slates were on the roof three years now and that a few dozen of them were warping. He replied that it was normal for slates to be a little warped at first but that they should settle down within a year or two but in my case, the reverse seems to be the case.

He promised to pass my details onto the local Tegral rep who would go out to the house and review the problem.

I'm a cynical ba$tard by nature but for the moment I'll give Tegral the benefit of the doubt and will await the arrival of their rep to see if he will do anything.

bosco 1

I am also having a major problem with Tegral Trutone slates, they are all faded on the rear of my house, after a lot of emails to tegral they want to paint the roof, after talking to contractors they say this does not work.

Anybody out there had their slates replaced or painted!!!!!

Kashkai

Further update.

Tegral rep rang this afternoon to say he'd call out next wednesday.

Have to admit, I'm impressed with their quick response thus far. Now here's hoping they do something about the warped slates.

Finally with regard to faded slates, my slates appear to have retained their colour but the ridge slates have peeled in a lot of places and are a noticeably different colour now to the rest of the roof.

soldsold

Exact same issue with a house my electrician at work has just finished, Tegral wanted to pay for the slates to be removed but he stuck to his guns and insisted on them doing the whole job

bosco 1

bosco 1 wrote: »

I am also having a major problem with Tegral Trutone slates, they are all faded on the rear of my house, after a lot of emails to tegral they want to paint the roof, after talking to contractors they say this does not work.

Anybody out there had their slates replaced or painted!!!!![
Anybody out there had their slates replaced or painted!!!!![

Anybody out there had their slates replaced or painted!!!!![

massey woman

Does Tegral not offer a 30 year un conditional colour guarantee on all their slates
I regularly see 30 year warranty statements on technical manuals like Plan magazine,Specifier,Construction Mag etc and on all the RTE building/architectural programmes sponsored by the said company
Either the colour is guaranteed or it isnt and if its guaranteed get the slates off the roof and replaced with 1st qualiuty product paid for by Tegral
There is a perseption that the slates will not "fade" however manufacturers dont use the word fade they call it "WEATHERING"

Kashkai

Update-

Tegral rep called to the house today to have a look at the slates (very prompt and on time btw).

I explained that:
- there was just one portion of the roof (about 15 metres by 5 metres) where the slates were warping up at the edges and the rest of the roof was fine,
- the roof had been slated by just one guy so it wasn't a case of one eejit making a balls of one section while another more competent guy did the rest of the roof.
- the ridge tiles are also showing signs of warping
- some of the ridge tiles have lost their colour (looks like the paint peeled off them)

He took some photos from ground height and then borrowed my ladder and went up to inspect if the slates had been put on correctly.

When he was finished, he said that he'd send in a report to Tegral's technical department and they'd be in contact with me, and that they might want to do a more detailed assessment. I asked him "off the record" why this had only happened on one part of the roof and he said it could be that the battens weren't put on right (why only this part of the roof?), or that the slates had been nailed in too far causing them to bow in the middle (again why only this part of the roof?) or that there might not be enough ventilation in the roof space (even though there are plenty of vents in the soffit).

My cynical side is saying that the warped tiles will be blamed on the roofer even though the rest of the roof (which is pretty large in area) is perfect. My opinion is that I got a dodgy batch of slates that were put on this one area.

Finally, as this part of the roof gets the full heat of the midday and afternoon sun, could this be the cause of the warped slates, i.e. excessive heat on black slates?

bosco 1

massey woman wrote: »

Does Tegral not offer a 30 year un conditional colour guarantee on all their slates
I regularly see 30 year warranty statements on technical manuals like Plan magazine,Specifier,Construction Mag etc and on all the RTE building/architectural programmes sponsored by the said company
Either the colour is guaranteed or it isnt and if its guaranteed get the slates off the roof and replaced with 1st qualiuty product paid for by Tegral
There is a perseption that the slates will not "fade" however manufacturers dont use the word fade they call it "WEATHERING"

Yes your correct, they should replace the rear of my roof, my original slates had a 12 year guarantee, new Tegral slates have 30 year. the front have faded (or as they call it weathered), the rear have gone white & the edges are very bad.

Anybody have their Tegral slates painted!!!!!!!
The company reacted very quickly at the start but then put every obstacle in the way looking for original receipt (they were very shocked when I found it after 10 years).
I will not settle for anythink less than the rear slates to the roof being replaced by Tegral.
I have spoken with lots of roofing contractors & this is a common problem

bosco 1

I hope you have you original receipt as it will be the first think you will be asked by Tegral Techinal dept.
I am awaiting a reply from Tegral re replacing my slates, this is ongoing since 2008, lots of emails & letters going back and forth, but now coming to a head.
Hope I am not forced to go the legal root, but I may have too.

massey woman

For the last couple of days I have noticed a huge number of slates curling at the edges
Dont know if they are Tegral or not but seem to have discoloured and turned up
Is it the excessive heat
Natural slate and concrete tiles dont appear to have this problem

Kashkai

:mad::mad:

So after a promising start with a fast response to my initial call about my warping slates, I heard nothing for two weeks and then a letter arrives in the post this morning stating:

"our representative couldn't determine if your slates were Tegral slates. We require you to remove a sample slate from your roof and send to our technical department for testing".

Are they taking the p1ss or what!!! Remove a slate from the roof???

As I paid a builder to do house build, I don't have any receipts to prove that they are Tegral slates but I saw the bloody things arrive on a pallet, wrapped in clingfilm and with "Tegral" plastered all over the clingfilm.

Tegral know I can't prove they are Tegral slates, and they know I'd be very reluctant to go removing a slate to send to them. Its a very cute way of saying fcukoff. Ba$tards!

JuniorB

Ring Joe Duffy.. you'll have a new roof in hours!

C Eng

Id say go ahead and remove one slate. Go and buy a single slate to swap with a "warping" slate. You're sure they are tegral slates, their incompetent rep couldnt assertain on site if its theirs or not, thats a joke. They know damn well, by the coulour, texture , weathering, ridge tiles and fixings etc.

If it was me I would fight this one.

bosco 1

Any update on your side, Tegral will give you the run around, I think the only way to get it sorted is to contact the media Joe Duffy etc.
I am taking my case to the new Eddie Hobbs RTE consumer show I will not rest until they do the right thing and replace the faulty slates. will keep you all posted:mad::mad::mad::mad::mad:

Prosperous Dave wrote: »

:mad::mad:

So after a promising start with a fast response to my initial call about my warping slates, I heard nothing for two weeks and then a letter arrives in the post this morning stating:

"our representative couldn't determine if your slates were Tegral slates. We require you to remove a sample slate from your roof and send to our technical department for testing".

Are they taking the p1ss or what!!! Remove a slate from the roof???

As I paid a builder to do house build, I don't have any receipts to prove that they are Tegral slates but I saw the bloody things arrive on a pallet, wrapped in clingfilm and with "Tegral" plastered all over the clingfilm.

Tegral know I can't prove they are Tegral slates, and they know I'd be very reluctant to go removing a slate to send to them. Its a very cute way of saying fcukoff. Ba$tards!

laragan

Hi,anybody out there with tegral slates warping a big problem for me and judging by the roofs I see on a daily basis there is many more people with the same problem.Teagral very poor to deal with. <SNIP>

muffler

Hi laragan,

I removed part of your post as this forum is not to be used as a base for rounding up the troops.

I would suggest you knock on the doors of the houses you see every day and deal directly with people who are affected.

Thanks

laragan

Warping tegral slates a big problem.I am looking for an opportunity to go public with my issues.

muffler

It may well be a problem but unfortunately this forum wont be used to launch a crusade against any company.

Perhaps you should have a read at the forum charter.

laragan

tks

homewardbound11

`Does anyone know if these effected customers were within a short period of time. It apppears that it has happened customers within a 18 month period about 2 years ago now. Can anuone confirm installation dates and first notice of the slates warping.

I had the roof slated in October 2005, I have noticed that the slates do warp when the sun shines after a shower but appear to remain fairly flat most of the time.
The warping is not permanent.

Kennie1

Hi. Read this after a search on google . Fed up with JM in tec support in Tegral. Have made countless phone call's and sent several emails Complaint going on since last April. Slates have bowed on south side of roof about 1700 of them, coating peeling off slate edges on north side. Rep tried to tell me that the bowing was caused by sun shining on them and they would go down after a few hours I replied " its been rainging for the last 4 days!!!" A$$hole!!! Tegral finally agreed to replace south side only after I said that I was seeking legal council about 5 weeks ago. Sent them another email three weeks ago as JM tec support was on annual leave stating that I wanted full house reslated. They did not have the decenty to even reply to me. Every time I talk to them they say it will take 10 working days to respond! Have arranged to see my solictior next week and I intend to sue. My advice is if dealing with them keep a record of conversation and email this to them say you are giving them 4 weeks to resolve your issue and if they havent...Go see your solicitor

Kennie1

Had to send another mail today to Tegral regarding bowing of slates on roof, I threatened to esclate the case further as they had not responded to my previous two emails that I sent a month ago and again last week. To give them credit they responded to todays email within 15 minutes. Finally agreed to replace full roof of slates inc labor costs

Would I deal with them again; If they weren't an Irish company supporting Irish jobs in worst recession in living memory... Hmmmm! But they are!, and maybe moral is low at the moment as the company has shed a lot of jobs over the last 18 months. They have a problem with Customer Service here, They need to get this right because the next person might not be so forgiving!!!

massey woman

Well done on that a great achievement
So much for their 30 year guarantee under duress only
Yes they were an Irish company but not in years , owned by Eternit now, only reason they are here is to avail of the low corporation tax etc etc

tred

Kennie1 wrote: »

Had to send another mail today to Tegral regarding bowing of slates on roof, I threatened to esclate the case further as they had not responded to my previous two emails that I sent a month ago and again last week. To give them credit they responded to todays email within 15 minutes. Finally agreed to replace full roof of slates inc labor costs

Would I deal with them again; If they weren't an Irish company supporting Irish jobs in worst recession in living memory... Hmmmm! But they are!, and maybe moral is low at the moment as the company has shed a lot of jobs over the last 18 months. They have a problem with Customer Service here, They need to get this right because the next person might not be so forgiving!!!

Congrats, let us know how you get on after its done!!!..

georgiemur

Hi Kennie1
I have the same problem and have my tiler coming out next week to look over the house.
I built my house between 2005 & 2006 and I have the exact same problem you have. I would like to get some more details from you if possible and you dont mind. Thanks




Mod edit: Not a good idea to post your email address in a public forum. Thanks

Slated

Dave,etc
I've got the same problem with the Thrutone slate on my house (& garage) & have gone through much of the same experiences.
I started seeing curling on the corners of some of the slate on the front (southward facing) slope of the house & contacted Tegral's Tech services. As you said at 1st they seemed very good but thing's haven't progressed well.
They've visited 3 times & taken a sample but have trotted much of the same tripe (eg. temporary settling-in period, climactic conditions, ventilation & poor installation).
Here's some advice:-

1. Have a close look at the slate on all the slopes for curling at the corners. A bright day is best for this. This seems to be a process that's affected by the amount of sunlight/heat that the slate gets.
2. Start taking photos. If it's the same problem then you'll want a record of how it progresses over time. The slopes that look ok now will deteriorate with time. Even better get yourself an engineer to take them & start preparing a file. Preferably get one that's good with legal cases because....
3. You need to get a solicitor. This company seems to specialise in the 'string them along as long as possible' route of dealing with this complaint. Also as to your receipt issue one of the first things a good lawyer will tell you is that your contract is with your builder. Your issue is with him, his issue is with his supplier..... back to the manufacturer.

You need to start this moving now. It'll only get worse. I now have some slates starting to lift from the pressure of the slate curling around them. And as they say "The wheels of justice grind slowly".
My last point is in my house the main roof & garage were done together at the same time & all have the same issue to varying degrees depending on the amount of shade. My conservatory was roofed about a month later (by the same builder in the same way) but with a different lot of slate. No problem. Decide for yourself

Good luck. Don't let them put you off.

Mr. Leon

I have been reading correspondence on boards.ie regarding problems with Tegral Slates. We have a similar problem with our tegral thruthone slates 2000 slates i.e. white egde and warping. We contacted tegral and they sent out rep who took photos and completed a report. They claim the problem has been caused by incorrect batton spacing, galvanised nails used instead of copper nails and dormer house not ventilated inaccordance with building regulations. We have heard of a number of other houses with similar problems having their slates replaced. We have had no luck and are anxious to know if anyone received a similiar report from tegral that the slating were not fitted according to building regulations etc and if so did you have any luck in getting roof reslated. Leon

Kennie1

Mr. Leon wrote: »

I have been reading correspondence on boards.ie regarding problems with Tegral Slates. We have a similar problem with our tegral thruthone slates 2000 slates i.e. white egde and warping. We contacted tegral and they sent out rep who took photos and completed a report. They claim the problem has been caused by incorrect batton spacing, galvanised nails used instead of copper nails and dormer house not ventilated inaccordance with building regulations. We have heard of a number of other houses with similar problems having their slates replaced. We have had no luck and are anxious to know if anyone received a similiar report from tegral that the slating were not fitted according to building regulations etc and if so did you have any luck in getting roof reslated. Leon

I got mine sorted out finally last week, new slates up and all costs paid. Now ask them to demonstrate how poor ventilation could cause them to warp, how could galvanised nails could cause them to warp and finally how could either of these two things cause the edged of the slates to go white. Do this by registered mail and cc your solicitor, also ask them to respond directly to your solicitor and tell them that you have lost all faith and confidience in them. I know them all in there and all I can say is that they are the greatest shower of prieks I have ever came accross. My previous post relating to whether I would deal with them again, well now that the Job is done, I can now say...NEVER AGAIN the shower of Bastrads and if anyone needs me in a court case i would only be too glad to get in a witness stand and tell the court my experiance. They wont let it go that far because each case that they settle is "without liability" so that they wont have to do a recall on the slates which they would have too based on the number of complaints that they are receiving. Good luck with your complaint and let the community here know how it going.

SARAH ANNE

HAVE the same problem with berona slates on my garage warped and white,rep called and am waiting for boss to contact, also wondering can we slate after heavy frost or is it to wet?

tred

SARAH ANNE wrote: »

HAVE the same problem with berona slates on my garage warped and white,rep called and am waiting for boss to contact, also wondering can we slate after heavy frost or is it to wet?

Check are they actually Berona Sarah. I have being dealing with 3 reps in the west, for a new house build, and raised the issue on tegral since I saw this thread, and it seems to be wildfire at the moment. Its not good enough, if they have had a bad batch of slates out there, they need to rectify it through whatever insurance they have, and regain confidence with future consumers again.

SARAH ANNE

hmmm interesting,

rep called,and referred it to head man down the country, he rang last week and offered me 3k off the price of new natural slates, interesting,
but
rang around got a few quotes and it would cost between 3800 euro and 4100 euro to replace slates(ya i know recession prices).
now
rang head man a told him the situation, and made him an offer, he told me he would think about it,
so
he refuses to take my calls, on the phone this last 2 days and secretary promises he will call back, which he never does.
no
ya so what do i do, hmmm open their backside in court, lol.
no no no

Mr. Leon

Thanks for replies, can anyone advise us on the steps to be taken in winning our case . do we need a solictor and if so can anyone recommend a solicitor who has been successful with similar details to ours, i.e. tegral claim the problem with slates warping and white edging is caused by batton spacing too wide, galvanised nails used instead of copper nails and dormer house not ventilated in accordance with building regulations.
We would appreciate any information given. Mr. Leon

muffler

Mr. Leon wrote: »

Thanks for replies, can anyone advise us on the steps to be taken in winning our case . do we need a solictor and if so can anyone recommend a solicitor who has been successful with similar details to ours, i.e. tegral claim the problem with slates warping and white edging is caused by batton spacing too wide, galvanised nails used instead of copper nails and dormer house not ventilated in accordance with building regulations.
We would appreciate any information given. Mr. Leon

Initiating legal proceedings will be a matter between you, your solicitor and the company involved. Unfortunately we dont allow debate on any legal issues and for you own good its better that way so as to avoid prejudicial comment.


Just a word of caution to everyone here. If you wish to go down the legal route then please do not reference any details on this forum

Cheers.

Kennie1

Mr. Leon wrote: »

Thanks for replies, can anyone advise us on the steps to be taken in winning our case . do we need a solictor and if so can anyone recommend a solicitor who has been successful with similar details to ours, i.e. tegral claim the problem with slates warping and white edging is caused by batton spacing too wide, galvanised nails used instead of copper nails and dormer house not ventilated in accordance with building regulations.
We would appreciate any information given. Mr. Leon

Any solicitior should do. He/She will employ a engineer to do a report on the problems that you are experiancing with your slates. Your solicitor will advice you on who is responceable based on the engineers report. You may have to bring a joint liability case against your roofer and tegral. If it is the case that your roofer has gone out of business dont worry as the roofing company would have had insurance when they done the job. I would however let tegral know what your intensions are before you go down this road and I would ask them to formally respond to your request to fix your roof.

updacats

any joy there or any further advice kennie? gettin the run around from jm last 4 months too and still no visit? anything i need to know whenever he DOES arrive? Need to get a solicitor onto this to get progress??

updacats

Kennie1 wrote: »

Hi. Read this after a search on google . Fed up with JM in tec support in Tegral. Have made countless phone call's and sent several emails Complaint going on since last April. Slates have bowed on south side of roof about 1700 of them, coating peeling off slate edges on north side. Rep tried to tell me that the bowing was caused by sun shining on them and they would go down after a few hours I replied " its been rainging for the last 4 days!!!" A$$hole!!! Tegral finally agreed to replace south side only after I said that I was seeking legal council about 5 weeks ago. Sent them another email three weeks ago as JM tec support was on annual leave stating that I wanted full house reslated. They did not have the decenty to even reply to me. Every time I talk to them they say it will take 10 working days to respond! Have arranged to see my solictior next week and I intend to sue. My advice is if dealing with them keep a record of conversation and email this to them say you are giving them 4 weeks to resolve your issue and if they havent...Go see your solicitor

any joy there or any further advice kennie? gettin the run around from jm last 4 months too and still no visit? anything i need to know whenever he DOES arrive? Need to get a solicitor onto this to get progress??

muffler

updacats wrote: »

any joy there or any further advice kennie? gettin the run around from jm last 4 months too and still no visit? anything i need to know whenever he DOES arrive? Need to get a solicitor onto this to get progress??

Please read the thread. The answer to your query has been given.

Locked.