need a rant

snuggles09

about a "centre" in the city that I had booked for communion on Saturday..got a phone call yesterday saying that I can't have the room as it's needed for a function (funeral) of a club member and was offered the bar instead which i declined and they are giving my deposit back to me (which I gave them before Christmas)...daughter is really upset, had a face painter, magician and DJ coming and have now had to cancel them all and have it in my house which isn't big enough to accommodate everyone and the weather is meant to be terrible..her whole day has fallen apart..i'm fuming:mad: but nothing i can do about it..she's so upset and so am i for that matter..really want to go in later and give out in spades when i collect the deposit but know i wont as ill end up making a scene.the whole weekend we were looking forward to and it's now effectively ruined as she doesnt want it in the house she wanted it here with ehr DJ and its been arranged for months:(

Bards

snuggles09 wrote: »

about a "centre" in the city that I had booked for communion on Saturday..got a phone call yesterday saying that I can't have the room as it's needed for a function (funeral) of a club member and was offered the bar instead which i declined and they are giving my deposit back to me (which I gave them before Christmas)...daughter is really upset, had a face painter, magician and DJ coming and have now had to cancel them all and have it in my house which isn't big enough to accommodate everyone and the weather is meant to be terrible..her whole day has fallen apart..i'm fuming:mad: but nothing i can do about it..she's so upset and so am i for that matter..really want to go in later and give out in spades when i collect the deposit but know i wont as ill end up making a scene.the whole weekend we were looking forward to and it's now effectively ruined as she doesnt want it in the house she wanted it here with ehr DJ and its been arranged for months:(

If they accepted your booking and you paid a deposit they are in breach of contract and can be sued - just point that out to them

PTH2009

sorry to hear about your troubles.

Ring Billy Mccarthy in the morning and write a letter to the club manager.

Cabaal

I honestly can't see them be able to get out of this because a member of the centre died, you still had booked and paid a deposit for the event. I'd be looking into small claims court and discussing this with consumer connect

deisemum

I'm so sorry that you've had this happen and I know how children and their families look forward to their communion day.

They're in breach of contract and I think you shouldn't let them away with it. If it were me I'd try and book another venue and go about sueing this place especially with such short notice.

As it's such extremely short notice it might be worth phoning Billy McCarthy in the morning and you never know maybe someone listening would have a venue and pull out all the stops and get you sorted for Saturday and the ones you had to cancel may still be free. What a headache, jeez you need this like a hole in the head.

snuggles09

what should i say when i go up there? I'm going up at 9 o'clock and i'm shaking with rage and disappointment..my daughter was sobbing he heart out for ages today and says the only thing she asked for was a DJ and we cant even do that for her..i'm so upset over the whole thing..in her eyes her whole day is ruinied and has fallen asunder and i'm trying to coax her around and she's getting there but i know come saturday, what should be a happy day is going to end in her all teary saying she wants her disco etc..am just trying to make the best of a bad situation at the moment and went and bought all decorations etc for the house to make it like a party for her but wasn't planning on having it here so now have to blitz the place and pray it doesnt lash rain or people will be literally standing on each other..others wont bother to come to the house, they would have gone to the centre..i told them as well that i needed it as i needed wheel chair access for her great grand dad but having it at home now he can't come as he can't get in my front door..such a bloody mess

abouttobebanned

Snuggles, I can get ya somewhere else in the city centre, and a DJ etc if you want.

deisemum

I would tell them that they're in breach of contract and that you'll be taking the matter further. You don't have to tell them what you plan on doing but reassure them that you will not let it drop. No need to give them a heads up if you do plan on phoning Billy.

Then tomorrow morning get on to Billy and let him contact the centre and let them explain themselves.

When you see all the preparation teachers do for most of 2nd class in preparation for the children's communion and all the build up and rehearsals in the last few weeks and then the planning and looking forward to their big day and then have this happen is such a kick in the teeth for a child.

Why can't the funeral party have their reception in the bar?

deisemum

abouttobebanned wrote: »

Snuggles, I can get ya somewhere else in the city centre, and a DJ etc if you want.

That would be great, I think in cases like this especially when it's a young child involved you'll find people are great at helping out.

19.5V

snuggles09 wrote: »

about a "centre" in the city that I had booked for communion on Saturday..got a phone call yesterday saying that I can't have the room as it's needed for a function (funeral) of a club member and was offered the bar instead which i declined and they are giving my deposit back to me (which I gave them before Christmas)...daughter is really upset, had a face painter, magician and DJ coming and have now had to cancel them all and have it in my house which isn't big enough to accommodate everyone and the weather is meant to be terrible..her whole day has fallen apart..i'm fuming:mad: but nothing i can do about it..she's so upset and so am i for that matter..really want to go in later and give out in spades when i collect the deposit but know i wont as ill end up making a scene.the whole weekend we were looking forward to and it's now effectively ruined as she doesnt want it in the house she wanted it here with ehr DJ and its been arranged for months:(

Take a deep breath, re-organise your weekend and enjoy it. Leave some time pass afterwards and then consider your options.


Most important is to enjoy the event and ensure your daughter enjoys the day

Professey Chin

abouttobebanned wrote: »

Snuggles, I can get ya somewhere else in the city centre, and a DJ etc if you want.

I love boards :cool:

snuggles09

i think ill ring them and ask them can they have the funeral in the bar etc..it'll be a no though i'd say..when i told him to leave it last night i'd say he was straight on the phone to the bereaved family..i dont want to make a bigger issue of it as i'm mindful that someones loved one has died so wouldnt want to make a thing of it on the radio but was going to ask Billy could he just give a shout out to any venue that may be free but i know it's way too late at this stage

just have to suck it up really:(

Yes Boss

snuggles09 wrote: »

i think ill ring them and ask them can they have the funeral in the bar etc..it'll be a no though i'd say..when i told him to leave it last night i'd say he was straight on the phone to the bereaved family..i dont want to make a bigger issue of it as i'm mindful that someones loved one has died so wouldnt want to make a thing of it on the radio but was going to ask Billy could he just give a shout out to any venue that may be free but i know it's way too late at this stage

just have to suck it up really:(

abouttobebanned made you a generous offer above!;)

snuggles09

Yes Boss wrote: »

abouttobebanned made you a generous offer above!;)

yep he's been a star..we've pmd but i need wheel chair access and also have all the food and hot plates etc bought and any place thats free will insist on doing the catering for me and i havent the budget i'm afraid...really appreciate it thought he's the best:)

am just going to make the best with what we have and bring her to the dogs saturday night after a party at home..the days it what you make it as they say and am feeling more positive now having spoken to people..thanks for letting me vent (i can be some pain in the arse on here with my moaning at times:D)

deisemum

Would a scout hall do?

south

i'm not sure if you've the room in the garden but if you do have a bit of space then might i suggest this http://www.homebase.co.uk/webapp/wcs/stores/servlet/ProductDisplay?langId=-1&storeId=20001&partNumber=1685967&Trail=searchtext%3EPARTY+TENT

homebase and woodies sell them for less then €100 and if you have a bit of help it shouldn't take long to put up. maybe get a lend of a few garden tables and chairs from neighbours or something? i think they come in a few sizes so you might find one that will fit you garden.

the weather is not bad from afternoon on http://www.accuweather.com/ukie/forecast-hourly.asp?partner=accuweather&postalcode=EUR;IE;EI023;WATERFORD;&metric=1&hbhday=3&hbhhour=14

Heathen

is'nt the point of paying a deposit up front, that you are in effect securing the venue for yourself, as well as securing them financially if you pull out at the last minute?


thats a bit slack of them if you ask me!!! :mad:

i hope you get something sorted!!

Cabaal

I'd be careful about accepting the deposit back, I'd argue it with them first

baronflyguy

Whoever dealt with you is not very professional because I would be under the impression that since they are breaking the contract (deposit money has been paid) they should be responsible to secure a new venue that suits you and they should pay the extra costs if new venue costs more.

ziedth

I know it's not really the point and I understand why the OP would be pissed but if you all can fit in the bar why not just have it there as compared to sitting at home miserable on the day.

jimbojazz

ziedth wrote: »

I know it's not really the point and I understand why the OP would be pissed but if you all can fit in the bar why not just have it there as compared to sitting at home miserable on the day.

Given the fact that it's a funeral reception it might not be appropriate to have a disco going on at the same time!!

Also the bar mightn't be big enough to cater for her party.

Think it's poor form on the the part of the centre - think she should name and shame them as well to warn other people who might be thinking of booking the same place.

snuggles09

I couldnt have had the DJ in the bar if there was a funeral on in the next room it wouldnt have been appropriate plus there isnt a dancefloor as such in the bar and also anyone could walk in or out etc..i paid my deposit for a private room and the bar is open to everyone.

I got the deposit back last night. The manager didnt even acknowledge me or even say sorry. Just said here you go and handed me the money and walked off..ah i'm passed caring at this stage. Have the house spik and span and we'll have our own little disco at home. Just hoping the weather holds out but as long as it does we'll have a great day regardless. Don't want to name but it's NOT the mount sion centre so you can draw your own conclusions from that.

ziedth

Fair enough,

I think from the room next to the bar it's not hard to figure out who you are on about.

I still think you should name them TBH but I really admire you for taking the high road.

abouttobebanned

Is there a mod on boards called <snip - Nice work there, but lets avoid this route please> power to him. He'd have something to say about this.

Clano

Ha ha hint hint!!
Yeah if it is that place i wouldnt expect anything else really and i know who runs it and its so unprofessionally run

Cabaal

snuggles09 wrote: »

I got the deposit back last night. The manager didnt even acknowledge me or even say sorry. Just said here you go and handed me the money and walked off..ah i'm passed caring at this stage. Have the house spik and span and we'll have our own little disco at home. Just hoping the weather holds out but as long as it does we'll have a great day regardless. Don't want to name but it's NOT the mount sion centre so you can draw your own conclusions from that.

Although as you said your passed carring its well worth following up on this in relation to them breaking the contract...obviously when your less busy

deisemum

I hope it all went well today and that your little one had a great day.

Bards

deisemum wrote: »

I hope it all went well today and that your little one had a great day.

yeah - let us all know how it went

ROCKMAN

I'll let the OP come on and tell ye but nobody will believe the final twist to this ..........:eek::eek:




Snuggles you have ever right to break that managers jaw.



..

deisemum

ROCKMAN wrote: »

I'll let the OP come on and tell ye but nobody will believe the final twist to this ..........:eek::eek:




Snuggles you have ever right to break that managers jaw.



..

Jaysus that sounds intriguing.

enniscorthy

sue the knickers off them mate i will stand in your defence in court :mad::P

ziedth

Tell us dammit

abouttobebanned

Lemme guess...the funeral story was a lie?

ziedth

Never surely,

Oh ya that Mod you mentioned his Name is Ronan (soccer fourm)

abouttobebanned

Ah right. There's a user called Roan then. Actually there's this guy too

snuggles09

I thought I posted it already this morning

but anyway, my friend was in the upstairs room and i was to be in the downstairs

she rang me last night to tell me that when she got there yesterday she was told that there was a problem with the upstairs room and that she was to have the downstairs room..MY ROOM!!!!! she said to the young chap behind the counter that her friend had been cancelled because of a funeral and he said he knew nothing about a funeral:mad:

there was no one in the bar she said and upstairs was locked and she got the room i was meant to have

i was furious and nearly on the verge of bawling when i heard this last night so i got my brother in law to ring the manager and he said he only found out on Friday that the funeral was put off until Sunday..but he never thought of ringing me? I mean dont get me wrong we had a nice day etc but the weather wasn't great and we were squashed in the house and people that were going to the centre didnt come to the house etc so when i think of the day we COULD have had my blood starts to boil..i'm absolutley fuming but according to the manager last night via my brother in law he just said he was very sorry etc and nothing he could do etc etc..he has my number..he should ring me and apologise himself but he hasn't and i wont hold my breath.. will just be telling everyone i meet never to use this place (ye know where i'm on about) as when i look back on my daugthers day now it wont be with happy memories of her wonderful party..the day was wonderful dont get me wrong but not what neither myself her she wanted and it pisses me off no end

they ruined her day..end of story but nothing i can do..dont have money to be going down sue them route and i wouldnt have the balls for it anyway if i'm honest..little me against them? wouldnt have a hope in hell and i'm just letting it lie now but i'll spread the word and no one in my family will ever book there again

snuggles09

ROCKMAN wrote: »

I'll let the OP come on and tell ye but nobody will believe the final twist to this ..........:eek::eek:




Snuggles you have ever right to break that managers jaw.



..

how do you know what the twist is? you must know me:Dor did i write it this mornign somewhere else on boards? was sure i had wrote something this morning..ah i dunno..i'm all a confuggled today!

ROCKMAN

snuggles09 wrote: »

how do you know what the twist is? you must know me:Dor did i write it this mornign somewhere else on boards? was sure i had wrote something this morning..ah i dunno..i'm all a confuggled today!

Was invited to the other communion ,and yes we know each other to see
I Must say after reading your last post ,you are better/bigger than me ,I couldn't let something like this go.
But fair play to you .Sometimes it show more class to able to walk away.

Bards

snuggles09 wrote: »

I thought I posted it already this morning

but anyway, my friend was in the upstairs room and i was to be in the downstairs

she rang me last night to tell me that when she got there yesterday she was told that there was a problem with the upstairs room and that she was to have the downstairs room..MY ROOM!!!!! she said to the young chap behind the counter that her friend had been cancelled because of a funeral and he said he knew nothing about a funeral:mad:

there was no one in the bar she said and upstairs was locked and she got the room i was meant to have

i was furious and nearly on the verge of bawling when i heard this last night so i got my brother in law to ring the manager and he said he only found out on Friday that the funeral was put off until Sunday..but he never thought of ringing me? I mean dont get me wrong we had a nice day etc but the weather wasn't great and we were squashed in the house and people that were going to the centre didnt come to the house etc so when i think of the day we COULD have had my blood starts to boil..i'm absolutley fuming but according to the manager last night via my brother in law he just said he was very sorry etc and nothing he could do etc etc..he has my number..he should ring me and apologise himself but he hasn't and i wont hold my breath.. will just be telling everyone i meet never to use this place (ye know where i'm on about) as when i look back on my daugthers day now it wont be with happy memories of her wonderful party..the day was wonderful dont get me wrong but not what neither myself her she wanted and it pisses me off no end

they ruined her day..end of story but nothing i can do..dont have money to be going down sue them route and i wouldnt have the balls for it anyway if i'm honest..little me against them? wouldnt have a hope in hell and i'm just letting it lie now but i'll spread the word and no one in my family will ever book there again

If it was me - I'd sue the pants off of them just so they couldn't do that to someone else - might teach them (and others) a lesson

snuggles09

oh believe me if i thought i'd get anywhere i'd pursue it but i know i wont..i'll be told to let it lie, day has passed etc.i don't honestly think there's anything i can do other than seeth about it in private (and on here:mad:)..dont know what else i can do really..dont want to talk to the manager to be honest..it's not his fault i dont think..his arm was forced and he was told he HAD to release the room to the family of the board member..i think ill write to the board directly..has anyone any contact details? at the same time i dont want to get the manager into trouble (i'm way too soft) but i'm so pissed off

Bards

snuggles09 wrote: »

oh believe me if i thought i'd get anywhere i'd pursue it but i know i wont..i'll be told to let it lie, day has passed etc.i don't honestly think there's anything i can do other than seeth about it in private (and on here:mad:)..dont know what else i can do really..dont want to talk to the manager to be honest..it's not his fault i dont think..his arm was forced and he was told he HAD to release the room to the family of the board member..i think ill write to the board directly..has anyone any contact details? at the same time i dont want to get the manager into trouble (i'm way too soft) but i'm so pissed off

write to the board seeking damages - a leter won't cost that much - point out how they were in breach of contract - and will be contacting a solicitor shortly

Edit:

Point out to them that if you cancelled you would loose your deposit - the bare minimum you will accept is that they forfeit the same amount to you

ziedth

I agree,

don't go down the sue them route as I can't really see what they will be obliged to shell out if found guilty. You are doing the right thing OP next time you hear of a family/friend looking at places tell them this story and they will tell someone else surely.

I'm glad your day was nice. You have allot more class then this manager by all looks.

jimbojazz

What would ye think about an open letter posted here and maybe e-mail it to the club President from the users on here?

Just an idea.

ziedth

Yod'd need a mods approval I'd imagine but that sounds like a great idea to me.

deisemum

jimbojazz wrote: »

What would ye think about an open letter posted here and maybe e-mail it to the club President from the users on here?

Just an idea.

I think that's a very good idea especially if it gives a wake-up call to the club and hopefully prevent the same sort of thing happening to another person in the future.

snuggles09

whats an open letter? pardon the complete ignorance

abouttobebanned

A letter that everyone can see basically.

Yes Boss

One that could possibly be posted up here, so that everyone would be aware of your circumstances!

baronflyguy

@snuggles09 - you have loads of support here if you wish to go about an open letter.

Slightly off topic but relevant in a small way to the open letter idea.
This would be mad if it was modified for boards.ie
http://www.youtube.com/watch?v=3OT5jQCaM8Y

snuggles09

so how do i got about it? do i write a letter on here as such on this forum? don't know what way to do it?? help?

ziedth

I would imagine that you start another thread with full details and espically how upset you and your daughter were and how unhappy you were with how you were treated.

Then email or write to the centre giving the URL address giving them a chance to openly apologise.

Like baronflyguy said you have plenty of support on here, it's a terrible thing they did and theyshould see how upset you are.

I'll stress though wait till a MOD gives the OK before you do it.