E-Trust AntiVirus Removal??

jujuB

Hi all,

When I got my laptop there was an antivirus software on it called E-Trust. It is now out of date and i want to remove it from my laptop and put Norton on instead. When i go to the usual Add/Remove Programs to try get rid of it, a box pops up and says "Please wait while windows configures" and my computer freezes, I cant even use the curser and eventually have to switch it off at the mains. This is really frustrating me and I tried for hours last night to remove it and nothing seems to work, I wouldnt be the best at this kinda stuff, im fairly basic so Im just wondering does anyone have any easy to follow advice/steps on what i should do? I googled it and apparantely it seems to happen a lot with this particular software. Help!

Have you tried to disable the anti virus prior to using the uninstall feature?

There is some suggestions here.

I would recommend avast over norton.

ASJ112

Download and install Revo Uninstaller

• Double click the Revo Uninstaller icon on your desktop to start the program
• Scroll through the listed programs and Right Click on the program you wish to uninstall
• From the pop out menu choose Uninstall
• Click Yes to the confirmation dialogue
• In the next window select the Advanced mode
• Click Next to start uninstalling the program
• Answer Yes to confirm the uninstall
• When the program has completed the four steps, click Next to allow the program to search for leftovers
• Once complete, click Next, then Finish
• Repeat the above steps for any other programs you wish to remove.

jujuB

Thanks for the advice guys! My friend just had a look at it and has sorted it within 5 mins, he just used the Add/Remove Program and it worked straight away, so frustrating as I spent hours last nite trying!
Thanks again x