Tesco pricing on Avatar Blu-ray

tbroughal

I decided to treat myself to the Blu-Ray Avatar DVD for the long weekend so went into Tesco in Arklow to purchase it.
They have 3 locations within the shop to purchase the DVD yet the only price displayed is €15.95.
I thought that was too cheap and probably wasn’t for the Blu-Ray version but couldn’t find any other price yet when I went to the check in it came up as €25:95
I then walked around with the cashier explaining the problem and she called the manager who also walked around with me to find they have no mention of a price for the Blu Ray.
I asked what can they do for me and they said nothing but thanks for bringing it to their attention.
I decided not to buy it as I think it’s a deliberate ploy to get people to buy the movie thinking it’s at a cheaper price then scanning it in and just paying the higher price to avoid the hassle.
Has anyone else had this problem?

Kotek Besar

tbroughal wrote: »

They have 3 locations within the shop to purchase the DVD yet the only price displayed is €15.95.
I thought that was too cheap and probably wasn’t for the Blu-Ray version

Well, no, as you have pointed out.

tbroughal wrote: »

I asked what can they do for me and they said nothing but thanks for bringing it to their attention.

What did you expect?

You wanted to buy Avatar on blu-ray, there was no price displayed, you asked the price and were told €25.95.

tbroughal wrote: »

Has anyone else had this problem?

I can't see the problem?

johndoe99

tbroughal wrote: »

I decided to treat myself to the Blu-Ray Avatar DVD for the long weekend so went into Tesco in Arklow to purchase it.
They have 3 locations within the shop to purchase the DVD yet the only price displayed is €15.95.
I thought that was too cheap and probably wasn’t for the Blu-Ray version but couldn’t find any other price yet when I went to the check in it came up as €25:95
I then walked around with the cashier explaining the problem and she called the manager who also walked around with me to find they have no mention of a price for the Blu Ray.
I asked what can they do for me and they said nothing but thanks for bringing it to their attention.
I decided not to buy it as I think it’s a deliberate ploy to get people to buy the movie thinking it’s at a cheaper price then scanning it in and just paying the higher price to avoid the hassle.
Has anyone else had this problem?

This is the exact same in Tesco (Dunmore Road, Waterford), they have all the Avatar DVDs priced at 15.95 and on the same shelf they had the bluray version, but guess what, no indication of a price. After hearing your encounter, now i know it was not an error, what a fix. They believe that when a customer has gone all the way to a checkout, that the majority of them will go ahaed and get it rather than take it back or make a fuss.

tbroughal

Kotek Besar wrote: »

Well, no, as you have pointed out.


What did you expect?

You wanted to buy Avatar on blu-ray, there was no price displayed, you asked the price and were told €25.95.


I can't see the problem?

Maybe you should read it again???

little_elle

Kotek Besar wrote: »

I can't see the problem?

You must work for tesco's or something.....It is clear that they are deliberately trying to mislead customers.

I had the exact same problem on numerous occasions - esp with their 3 for 2 offers on wine and the likes.

Kotek Besar

No I don't work for Tesco.

This is a non-issue. The product was not priced incorrectly, there simply wasn't a price displayed.

tbroughal

Kotek Besar wrote: »

No I don't work for Tesco.

This is a non-issue. The product was not priced incorrectly, there simply wasn't a price displayed.

I think it is an issue as I think that Tesco are deliberately misleading customers into thinking that something is cheaper than it actually is and then hoping you won’t kick up a fuss and ask to see the Manager.
And as you can see from the other post the Price isn’t being displayed in Waterford Tesco’s either.

Are you sure you don’t work for them??

Kotek Besar

tbroughal wrote: »

Are you sure you don’t work for them??

Quite sure.

Perhaps Tesco's POS instructions from head office omitted to instruct stores to print off a SEL for the blu-ray version? That would explain why two stores have the same omission.

tbroughal

Kotek Besar wrote: »

Quite sure.

Perhaps Tesco's POS instructions from head office omitted to instruct stores to print off a SEL for the blu-ray version? That would explain why two stores have the same omission.

And yet you still think it’s an acceptable way for Tesco to behave? I wasn’t looking for something for free I did however resent the fact that I had to wait 15 additional mins to have the manager tell me what I already knew having walked around the store with the cashier.
Anyway he has promised to fix this issue as this happened on Friday so I intend to drop in today to see if it has been rectified or if they are continuing to mislead the public.

ShaneU

Unless it says "Avatar Bluray €15.95" and you get charged more, you can't do anything about it.

Kotek Besar

tbroughal wrote: »

And yet you still think it’s an acceptable way for Tesco to behave? I wasn’t looking for something for free I did however resent the fact that I had to wait 15 additional mins to have the manager tell me what I already knew having walked around the store with the cashier.
Anyway he has promised to fix this issue as this happened on Friday so I intend to drop in today to see if it has been rectified or if they are continuing to mislead the public.

You have far too much time on your hands.

tbroughal

Kotek Besar wrote: »

You have far too much time on your hands.

I think it’s perhaps just me expecting to see prices on items that I wish to purchase but perhaps your right and we should all have a member of Tesco staff accompany us around the store informing us of the cost of things.
It would save a fortune on stickers I think you might just have something there.

Gregsor

Thread has gone way off,but i have numerous issues with Tesco almost forthnightly!with misleading and or unpriced items and now i do not leave the shop before a full receipt inspection.
It makes me wonder why their price check scanner has been Out Of Order for some time now .
It`s not just Tesco though,they are all at it!

Basq

Moved non-BA related posts to a new thread in Consumer Issues.

jor el

tbroughal wrote: »

I wasn’t looking for something for free I did however resent the fact that I had to wait 15 additional mins to have the manager tell me what I already knew having walked around the store with the cashier.

If you were given the price at the till, and you knew you weren't going to get any other answer, why did you wait around at all?

The only issue is they should have an SEL for the Bluray discs as well as the DVDs, but they don't. Displaying false prices is something that the NCA investigates, but I don't know if lack of SELs is. If they don't have an SEL for the Bluray when you go back, you could highlight it to the NCA.

ClonmelHills

jor el wrote: »

The only issue is they should have an SEL for the Bluray discs as well as the DVDs, but they don't. Displaying false prices is something that the NCA investigates, but I don't know if lack of SELs is. If they don't have an SEL for the Bluray when you go back, you could highlight it to the NCA.

They also investigate displaying no prices

wmpdd3

johndoe99 wrote: »

This is the exact same in Tesco (Dunmore Road, Waterford), they have all the Avatar DVDs priced at 15.95 and on the same shelf they had the bluray version, but guess what, no indication of a price. After hearing your encounter, now i know it was not an error, what a fix. They believe that when a customer has gone all the way to a checkout, that the majority of them will go ahaed and get it rather than take it back or make a fuss.

There was a price there for the blu ray at 11.00am today when I bought one.

Exclamation Marc

There should be a price for both, or if there is only one price, it should clearly be marked "DVD - 15.99" not just "15.99".

It's the equivalent of putting up a "3 for 2" sticker on a section of dvd's and then at the till saying that some aren't included.

There's no obligation on them to sell them to you at that price, but as someone else said its an NCA issue, but technically Tesco should have the prices distinguished.

rubadub

tbroughal wrote: »

They have 3 locations within the shop to purchase the DVD yet the only price displayed is €15.95

Was this price sticker directly underneath the blu ray section/stack?

tbroughal wrote: »

I thought that was too cheap and probably wasn’t for the Blu-Ray version

Exactly, if you were so in doubt you should have checked the barcodes, you usually only need to check the last few numbers on both products and see if there is a difference. You can also use the instore scanners if the shop has them.

ClonmelHills

FireballPitcher wrote: »

There should be a price for both, or if there is only one price, it should clearly be marked "DVD - 15.99" not just "15.99".

It's the equivalent of putting up a "3 for 2" sticker on a section of dvd's and then at the till saying that some aren't included.

There's no obligation on them to sell them to you at that price, but as someone else said its an NCA issue, but technically Tesco should have the prices distinguished.

complain to nca op

dudara

There should be a shelf price displayed for the Blu-Ray version. If not, you can make a complaint.

ClonmelHills

dudara wrote: »

There should be a shelf price displayed for the Blu-Ray version. If not, you can make a complaint.

correct. in tesco here i see avatar has two prices. one for the dvd alone and its cheaper if you buy something else as well, think it another dvd

Kotek Besar

dudara wrote: »

There should be a shelf price displayed for the Blu-Ray version. If not, you can make a complaint.

On what grounds?

ClonmelHills

Kotek Besar wrote: »

On what grounds?

on the grounds that all items must be priced

Some info and how to complain at http://www.consumerconnect.ie/eng/Hot_Topics/Print-versions-of-guides/NCA-prices-guide.html

Kotek Besar

ClonmelHills wrote: »

on the grounds that all items must be priced

Some info and how to complain at http://www.consumerconnect.ie/eng/Hot_Topics/Print-versions-of-guides/NCA-prices-guide.html

Shops have legal obligations to display truthful actual prices, previous prices and recommended prices of their goods and services.

But does this cause non-displaying of the price to be unlawful?

Exclamation Marc

Kotek Besar wrote: »

But does this cause non-displaying of the price to be unlawful?

Yes. The correct price has to be displayed. If the price is non-descript and could confuse, ie if it says "15.95" underneath both DVDs and Blu-Rays with no indication that the 15.95 is for either the DVD or Blu-Ray, then yes it is unlawful.

If the sign says "15.95 DVD" and no price for the Blu-Ray, its fine, but if the sign is non-descript, yes it is unlawful.

Kotek Besar

FireballPitcher wrote: »

Yes. The correct price has to be displayed.
..
If the sign says "15.95 DVD" and no price for the Blu-Ray, its fine

You've contradicted yourself there.

ClonmelHills

Kotek Besar wrote: »

You've contradicted yourself there.

why don't you call the consumer association and ask the law re pricing since you do not seem to believe it here

Kotek Besar

ClonmelHills wrote: »

why don't you call the consumer association and ask the law re pricing since you do not seem to believe it here

lol.

ClonmelHills, can you answer the question?

ClonmelHills

lol yourself

Kotek Besar wrote: »

lol.

ClonmelHills, can you answer the question?

yes i could but i won't as it would be a waste of my time. call the nca and they will tell you the law about pricing. Of course they could be wrong, maybe you know more about it than them:D

Kotek Besar

ClonmelHills wrote: »

lol yourself
yes i could but i won't as it would be a waste of my time. call the nca and they will tell you the law about pricing. Of course they could be wrong, maybe you know more about it than them:D

Ah jaysus.. :eek:

ClonmelHills

Kotek Besar wrote: »

Ah jaysus.. :eek:

let us know what the nca say 1890 432 432

dolalu

By law all shops are obliged to show the retail price in euro
Consumer coonect Website - See Q1

'Q1. I was shopping in my local supermarket yesterday and there was no price displayed for some products. Is this legal?
In general, retailers must display the selling price of every item offered for sale. More specifically, the European Communities (Requirements to Indicate Product Prices) Regulations 2002 requires that all products on sale to consumers must show a selling price in euro and a large number of products that are sold by weight or volume must show a unit price by reference to the metric measure. A price indication should be either on the product itself or on the shelf edge label.
By law, traders are obliged to display the selling price in euro and in certain circumstances the unit price (the price per kilogram) for all products offered for sale to consumers.

If you are concerned that a retailer is not adhering to the law in this area, please contact the National Consumer Agency.

dudara

@ClonmelHills and Kotek Besar

if you two want to have a lovers' tiff, then please take it to PM.

dudara

Kotek Besar

dudara wrote: »

@ClonmelHills and Kotek Besar

if you two want to have a lovers' tiff, then please take it to PM.

dudara

What do you mean by that?

jesus_thats_gre

little_elle wrote: »

You must work for tesco's or something.....It is clear that they are deliberately trying to mislead customers.

I had the exact same problem on numerous occasions - esp with their 3 for 2 offers on wine and the likes.

I worked for them for 5 years and my ould fellla was a store manager for 10 of the last 13 or so years. They don't do what you saying.

Kotek Besar

jesus_thats_gre wrote: »

I worked for them for 5 years and my ould fellla was a store manager for 10 of the last 13 or so years. They don't do what you saying.

Quite right. As I mentioned before, sounds like a case of POS instructions sent from head office which omit to instruct stores to print off a SEL for the blu-ray version.

Simple error from Marketing, nothing more. That would explain why at least two stores have the same omission.

jesus_thats_gre

I would be more inclined to put it down to incompetence.

Kotek Besar

jesus_thats_gre wrote: »

I would be more inclined to put it down to incompetence.

Could be that too, seems strange that it's the same in more than one store though.

jesus_thats_gre

I didn't say where the incompetence probably occured

Exclamation Marc

Kotek Besar wrote: »

You've contradicted yourself there.

No I haven't.

If the price clearly refers to the DVD version as in, if the sign says "DVD 15.95" and there is no blu ray price thats fine. But if the sign merely refers to "15.95" without referencing that its only for the DVD, thats not fine.

I haven't contradicted myself, you should read what I said again.

Kotek Besar

FireballPitcher wrote: »

No I haven't.

If the price clearly refers to the DVD version as in, if the sign says "DVD 15.95" and there is no blu ray price thats fine. But if the sign merely refers to "15.95" without referencing that its only for the DVD, thats not fine.

I haven't contradicted myself, you should read what I said again.

Ok, well your previous post appeared contradictory, but thanks for clarifying.

So it would appear that, in displaying the DVD price but not the Blu-ray price, Tesco have not, in fact, acted unlawfully.

rubadub

Kotek Besar wrote: »

So it would appear that, in displaying the DVD price but not the Blu-ray price, Tesco have not, in fact, acted unlawfully.

Yes, and I would say well over 80% of shops I have been in have acted unlawfully in the same way. It is very common to see items with no prices. As I said before the OP already had a serious doubt so could have simply checked the barcodes to see if they matched, I have to do this frequently enough in all supermarkets as the descriptions are often very vague.

dudara

Kotek Besar wrote: »

So it would appear that, in displaying the DVD price but not the Blu-ray price, Tesco have not, in fact, acted unlawfully.

I would beg to differ. These are two different, distinct products, and therefore, Tesco are legally obliged to display two price labels, one for each product.

Kotek Besar

dudara wrote: »

I would beg to differ. These are two different, distinct products, and therefore, Tesco are legally obliged to display two price labels, one for each product.

Does the law beg to differ? Could you cite your source?

FireballPitcher said:

FireballPitcher wrote: »

If the price clearly refers to the DVD version as in, if the sign says "DVD 15.95"

(it does)

FireballPitcher wrote: »

and there is no blu ray price thats fine.

dudara

Kotek Besar wrote: »

Does the law beg to differ? Could you cite your source?

Easily. As a previous poster has posted

By law all shops are obliged to show the retail price in euro
Consumer coonect Website - See Q1

'Q1. I was shopping in my local supermarket yesterday and there was no price displayed for some products. Is this legal?
In general, retailers must display the selling price of every item offered for sale. More specifically, the European Communities (Requirements to Indicate Product Prices) Regulations 2002 requires that all products on sale to consumers must show a selling price in euro and a large number of products that are sold by weight or volume must show a unit price by reference to the metric measure. A price indication should be either on the product itself or on the shelf edge label.
By law, traders are obliged to display the selling price in euro and in certain circumstances the unit price (the price per kilogram) for all products offered for sale to consumers.

If you are concerned that a retailer is not adhering to the law in this area, please contact the National Consumer Agency.

They must display the selling price of every item - two items, hence two different prices.

Kotek Besar

dudara wrote: »

Easily. As a previous poster has posted



They must display the selling price of every item - two items, hence two different prices.

I see you've chosen to make bold key words to support your view.

What about:

In general

So there is ambiguity.

rubadub

Kotek Besar wrote: »

So it would appear that, in displaying the DVD price but not the Blu-ray price, Tesco have not, in fact, acted unlawfully.

rubadub wrote: »

Yes, and I would say well over 80% of shops I have been in have acted unlawfully in the same way. It is very common to see items with no prices. As I said before the OP already had a serious doubt so could have simply checked the barcodes to see if they matched, I have to do this frequently enough in all supermarkets as the descriptions are often very vague.

I read your post wrongly (never spotted the double negative), I thought you said they had acted unlawfully, which I was agreeing with, and just mentioned that most shops break this law, it is very common.

dudara

Kotek Besar wrote: »

I see you've chosen to make bold key words to support your view.

So there is ambiguity.

Yes - I chose bold to emphasise certain key parts.

Now if you want the exact law - go use Google and determine it for yourself. You are causing this thread to rapidly expand without adding any value to the discussion.

mayordenis

I went into a Tesco there was no price for the Blu Ray asked how much then said no thanks - Case Closed.

jimoc

Gregsor wrote: »

Thread has gone way off,but i have numerous issues with Tesco almost forthnightly!with misleading and or unpriced items and now i do not leave the shop before a full receipt inspection.
It makes me wonder why their price check scanner has been Out Of Order for some time now .
It`s not just Tesco though,they are all at it!

http://en.wikipedia.org/wiki/Hanlon%27s_razor

"Never attribute to malice that which can be adequately explained by stupidity."