List of demands......

Davy

If you could get your network to do something like add a certain feature or service what would it be?







(within reason )

Random

Using Vodafone prepay a lot lately so online call history would be a major thing.

Davy

Ye thats one thing i was thinking of. Same with the meteor data. Should be things that should be there already

SQ2

I'd like to see a feature that shows you what your bill would be if you were on the price plans other than your own...

Alanstrainor

lots and lots of data on prepay....they're slowly catching on though

rizzee

I'd like to be able to get decent coverage and a customer care that reponds to questions asked on forums :cool:

Mimikyu

This post has been deleted.

angel01

I am on O2, I would like if on an unlimited data package, you could see easily how much data you have used per month instead of having to ring O2 to find it out You can't figure it out easily on the website.

generalmiaow

angel01 wrote: »

I am on O2, I would like if on an unlimited data package, you could see easily how much data you have used per month instead of having to ring O2 to find it out You can't figure it out easily on the website.

It is possible, but it is a bit confusing. The trick is to use "Details since last bill" and filter by "data/entertainment services"

Keano

Similar to other people but I'd like to be able to just purchase a data plan while still on prepay.

quad_red

Tell operators to stick their 18 month contracts up their asses.

Since the iPhone came out, 18 month is de rigueur.

Suggest anything else to O2 and they behave as if you'd asked for something completely outrageous.

Rsaeire

The simple things really; tariff transparency, no hidden limits e.g. "unlimited" voice and/or data plans, proper use of the English language e.g. not using the word "unlimited" and having a * denoting additional t&cs, handset network unlocking across all handsets, 6/12 month contracts... only, abolishment of 90's data charging.

Not a lot to be honest. Much of it is common sense and good business practice.

Davy

Rsaeire wrote: »

The simple things really; tariff transparency, no hidden limits e.g. "unlimited" voice and/or data plans, proper use of the English language e.g. not using the word "unlimited" and having a * denoting additional t&cs, handset network unlocking across all handsets, 6/12 month contracts... only, abolishment of 90's data charging.

Not a lot to be honest. Much of it is common sense and good business practice.

I noticed that three have FUP 3000 texts on their new ad for the prepay unlimited plan. Was surprised that its 'readable size' on the screen

Rsaeire

Davy wrote: »

I noticed that three have FUP 3000 texts on their new ad for the prepay unlimited plan. Was surprised that its 'readable size' on the screen

You shouldn't be, as I doubt it was done on their own initiative; they were probably too worried about having to deal with ComReg and/or ASAI. Even with this policy, they shouldn't be allowed to use the word unlimited. And just because it's done by other companies doesn't make it right.

not_xanthor

n/m

mooneyd

Rsaeire wrote: »

You shouldn't be, as I doubt it was done on their own initiative; they were probably too worried about having to deal with ComReg and/or ASAI. Even with this policy, they shouldn't be allowed to use the word unlimited. And just because it's done by other companies doesn't make it right.

Doesnt every Network who offer unlimited free texts have a cap?
3k for 3, 4k for o2 (I think I cant remember I hit it once :P) I dont know about meteor.

Then 3k is the FUP on 3's free calls to any network too which is ok?
I dont like their new data for prepay though its like "unlimited data for €5" but it has a FUP of 250mb thats a bit stupid if you ask me

Domscard

I'd love to be able to try out new phones at home - maybe for a week at a time - just to see what really suited me best before purchasing. This wouldn't have to be as outrageous as it seems - a deposit for safe return of each phone (one at a time, of course) and they could use these trial versions over and over again for the same purpose.
Even if you go into a shop, getting your hands on a phone stuck to a wire isn't really a fair trial and gives you no good idea of the features.

x in the city

Davy wrote: »

If you could get your network to do something like add a certain feature or service what would it be?







(within reason )

make a latte macchiato

angel01

generalmiaow wrote: »

It is possible, but it is a bit confusing. The trick is to use "Details since last bill" and filter by "data/entertainment services"

I have tried to do that but it doesn't give me a full figure, if I ring O2, they can say, you have used ___ amount. I have tried loads of times on the O2 website and it never works for me

Davy

Domscard wrote: »

I'd love to be able to try out new phones at home - maybe for a week at a time - just to see what really suited me best before purchasing.

Good for the consumer, but to much hassle for them. Does anywhere in europe offer this?

Domscard

Davy wrote: »

Good for the consumer, but to much hassle for them. Does anywhere in europe offer this?

Not that I'm aware of per se, though I've noticed, particularly on US forums, that people talk about 'buying' a phone and returning it within a set period (maybe a week) if they don't like it. This seems to be an ok/acceptable thing to do, which begs the question of what happens to these 'tried out' phones subsequently?
I really wouldn't mind a small admin charge if necessary. I've held off buying a new phone in the past for fear of making a mistake with an expensive purchase. I'm happy now with my N900 but I could easily have been afraid to dip if I hadn't had the benefit of Boards.

globemaster1986

Domscard wrote: »

Not that I'm aware of per se, though I've noticed, particularly on US forums, that people talk about 'buying' a phone and returning it within a set period (maybe a week) if they don't like it. This seems to be an ok/acceptable thing to do, which begs the question of what happens to these 'tried out' phones subsequently?
I really wouldn't mind a small admin charge if necessary. I've held off buying a new phone in the past for fear of making a mistake with an expensive purchase. I'm happy now with my N900 but I could easily have been afraid to dip if I hadn't had the benefit of Boards.

I'd say the cost of this would be too high, they would have to have more than one, probably 5 or more trial versions of each handset in each store. These phones are then useless (outside of the trial) and cannot be sold.

angel01

Domscard wrote: »

Not that I'm aware of per se, though I've noticed, particularly on US forums, that people talk about 'buying' a phone and returning it within a set period (maybe a week) if they don't like it. This seems to be an ok/acceptable thing to do, which begs the question of what happens to these 'tried out' phones subsequently?
I really wouldn't mind a small admin charge if necessary. I've held off buying a new phone in the past for fear of making a mistake with an expensive purchase. I'm happy now with my N900 but I could easily have been afraid to dip if I hadn't had the benefit of Boards.

You can do that anyway? there is a grace period of 7 days to get a refund.

jimmycrackcorm

Unlimited free calls, text and data nationally and internationally.

Well you asked....

Little Miss Cutie

An Irish based call centre, that is my one wish

mooneyd

I love some networks responses on that one Little Miss,

ie. Everyone is moving their CC abroad.

angel01

Little Miss Cutie wrote: »

An Irish based call centre, that is my one wish

I thought O2 had that

Davy

Little Miss Cutie wrote: »

An Irish based call centre, that is my one wish

Even if its based here, they still employ people that are aren't fluent english speaking so its still very frustrating.

just make everything automated, give the websites more options that you can change account, and get more staff on email for quick responses. Then it doesn't what how much you cant understand them

mooneyd

Davy wrote: »

Even if its baseyd here, they still employ people that are aren't fluent english speaking so its still very frustrating.

just make everything automated, give the websites more options that you can change account, and get more staff on email for quick responses. Then it doesn't what how much you cant understand them

I doubt anyone employs staff we can speak proper englishi think its more irish people not even having the patience for others. Like im irish and i cant understand some people.

Rsaeire

mooneyd wrote: »

I doubt anyone employs staff we can speak proper englishi think its more irish people not even having the patience for others. Like im irish and i cant understand some people.

Shouldn't it be the other way around, i.e. the customer care representative being patient with the customer?

While I don't subscribe to a lot of people's newfound/dormant xenophobia, I do agree that paying for a service, that comes with customer care, should at least enable situations, should they arise, to be handled by a person who has more than a pass at the English language. If you are employed in a customer facing position, then you should be adept at the language, as adequate, in my opinion, doesn't cut it. In addition, heavy and/or thick accents are also a cause for problem, as this can lead to confusion and frustration on both sides of a conversation; this applies to Irish and UK accents also.

donkey balls

i would like the operators to offer deals to their customers here like they do in the uk rather than gouge us for more ££££. :mad:
the price plan im on at present is 40e more expensive than the UK and i dont buy into this crap economy of scale b*ll*x ,in an interveiw the CEO of tesco Irl was asked why are tesco goods here more expensive than the uk he replied because the Irish public will still buy them.

drunkmonkey

I'd like phones to not be network locked, I paid for it, I own it, the last thing I want is some crappy network software ruining a perfectly good phone.
Samsungs on 02 have to be the worst, they put an immovable Internet button just where your guaranteed to hit off it, it's designed in a way to take your money for an accidental click. Vodafone and meteor are just as guitly, have to let 3 off the hook on this one as planet 3 is free so an accidental hit off the Internet button won't cost you a penny.

jimmycrackcorm

donkey balls wrote: »

i would like the operators to offer deals to their customers here like they do in the uk rather than gouge us for more ££££. :mad:
the price plan im on at present is 40e more expensive than the UK and i dont buy into this crap economy of scale b*ll*x ,in an interveiw the CEO of tesco Irl was asked why are tesco goods here more expensive than the uk he replied because the Irish public will still buy them.

So true. I reckon the networks here are actually more profitable in a headcount in comparison to the UK. And the Tesco guy is right otherwise otherwise people would be buying their staple goods in Lidl / Aldi.

Johnny Storm

jimmycrackcorm wrote: »

So true. I reckon the networks here are actually more profitable in a headcount in comparison to the UK. And the Tesco guy is right otherwise otherwise people would be buying their staple goods in Lidl / Aldi.

Tesco Mobile UK: £40 per month for unlimited calls, data and texts.

http://www.tesco.com/mobilenetwork/twocolumn.aspx?page=107

mooneyd

drunkmonkey wrote: »

I'd like phones to not be network locked, I paid for it, I own it, the last thing I want is some crappy network software ruining a perfectly good phone.

In fairness you dont the networks subsidise the price of phones. And quite heavely at that. If you want a sim free handset pay the im free price but if you want a phone with for half price in fairness its not too much for a network to ask for you to stay with them.

drunkmonkey

Johnny Storm wrote: »

Tesco Mobile UK: £40 per month for unlimited calls, data and texts.

I demand unlimited to mean unlimited, i.e something without any limits.
That tesco (o2) offer is not unlimited. Fact!

donkey balls

in austrailia all network handsets are unlocked even VF:eek: i remember asking someone about it while i lived there cant remember the reasons behind it though

drunkmonkey

donkey balls wrote: »

in austrailia all network handsets are unlocked even VF:eek: i remember asking someone about it while i lived there cant remember the reasons behind it though

In Italy none are, it's illegal.

mooneyd

I do agree that o2 cc is my favourite as they are irish based and you get emithy. Something ou just dont seem to get when someone is consentrating on speaking a 2nd or 3rd language.

drunkmonkey

mooneyd wrote: »

I do agree that o2 cc is my favourite as they are irish based

What's the difference where there based? o2's technical support is slowly moving to india, some already has.
I've my favourite but it's not where their support is based that makes them my favourite, it's how much i'm saving every month. I don't understand why you would pay a premium just to have someone in Ireland answer a phone when you've a problem.
The cost of doing business it crazy in Ireland, I suspect all mobile tele support will be overseas in the future.

donkey balls

drunkmonkey wrote: »

What's the difference where there based? o2's technical support is slowly moving to india, some already has.
I've my favourite but it's not where their support is based that makes them my favourite, it's how much i'm saving every month. I don't understand why you would pay a premium just to have someone in Ireland answer a phone when you've a problem.
The cost of doing business it crazy in Ireland, I suspect all mobile tele support will be overseas in the future.

early last year i got a call from a company doing research for three, they asked me a couple of questions with a few of them been about their CC in Mubai and how i rated them.
within a few months of that call they set up a CC in waterford for people upgrading/ thinking of leaving the network.
i have to say the CC in waterford is quiet good they dont seem to be reading of a script/template, recently i had probs with network coverage i ended up calling the waterford CC and asked them to pass it onto mgmt here about my problems.

mooneyd

Meteor are in therocess of moving their call centre too so its probably just a matter of time for o2 and vodafone to move

Ah-Watch

donkey balls wrote: »

early last year i got a call from a company doing research for three, they asked me a couple of questions with a few of them been about their CC in Mubai and how i rated them.
within a few months of that call they set up a CC in waterford for people upgrading/ thinking of leaving the network.
i have to say the CC in waterford is quiet good they dont seem to be reading of a script/template, recently i had probs with network coverage i ended up calling the waterford CC and asked them to pass it onto mgmt here about my problems.

Have to agree that its great being passed to Waterford. I've been passed through to them a few times lately and they are really helpful and seem relaxed and I like that, none of the BS you get from other places. A change for the better!

mooneyd

They have Upgrades & retentions in Waterford. And then the broadband team(NBS) is in Dublin