Komplett are in a mess so where else to buy

eiei0

with komplett unusable for the next few months were else is good to buy bits.

I needs a cheap case,a 500gb sata HDD and a oem version of windows 7 64bit.

and i need it by tuesday or wensday????

where is the best/cheapest place to get what i am after.

Thanks

drunkmonkey

What's wrong with kompette

Solitaire

drunkmonkey wrote: »

What's wrong with kompette

Oh, nothing much... just the fact that since ParaDigit gobbled up Komplett at the beginning of this month (a very dark April Fools! ) everyone's accounts have been deleted, there's no secure transactions available on-site, transactions are wiping themselves, the database is nuked and there are huge processing and shipping delays for both orders and RMAs.

So, pretty much everything is wrong with ParaDigit "Komplett"

eiei0

So where should I look to get the bits I'm after ??????????????

Solitaire wrote: »

Oh, nothing much... just the fact that since ParaDigit gobbled up Komplett at the beginning of this month (a very dark April Fools! ) everyone's accounts have been deleted, there's no secure transactions available on-site, transactions are wiping themselves, the database is nuked and there are huge processing and shipping delays for both orders and RMAs.

So, pretty much everything is wrong with ParaDigit "Komplett"

doccy

Yeah, I tried to buy stuff off them this week. Forget it. They deleted my account and then deleted the account I used to replace the deleted account

If you want stuff quick, try elara. At least the stuff comes and you can collect it at the red cow too.

Joseph

overclockers.co.uk have an EXCELLENT reputation for service dispatch and customer service

Their prices also seem very competitive, plannin on ordering alot of stuff from them for my new rig

Blazer

Deaddude wrote: »

overclockers.co.uk have an EXCELLENT reputation for service dispatch and customer service

Their prices also seem very competitive, plannin on ordering alot of stuff from them for my new rig

prices are competitive until you go to input your address at which point they up vat to 21.5% for Ireland

Shop at www.dabs.ie found them very good.

PogMoThoin

Deaddude wrote: »

overclockers.co.uk have an EXCELLENT reputation for service dispatch and customer service

Their prices also seem very competitive, plannin on ordering alot of stuff from them for my new rig

Take note though that they charge the Irish Vatrate, it changes at checkout as soon as You put in an Irish address and the price changes. They're registered for Vat here

Carne

Are the overclocked bundles good value for money on overclockers?

Joseph

oh did not know that, that sucks

Sasquatch76

Deaddude wrote: »

overclockers.co.uk have an EXCELLENT reputation for service dispatch and customer service

My recent experiences with them have pretty much been the opposite of this. I'll never order from OCUK again.

eiei0

I placed a order with elara.ie so lets see how it works out.

PogMoThoin

Elara are fine, I've used them lots and have always got things quickly, they take laser which is best thing about them

Effluo

Carne wrote: »

Are the overclocked bundles good value for money on overclockers?

Not considering anyone could do the same by following a guide on-line.

Also although I had a good experience with Overclockers I would not recommend them after hearing all the disaster stories.


www.onestoppcshop.ie is another good one, with next day delivery for only 7 or 12 euro. I can't remember right now

Gaw_

Buy it off ebuyer.com

Every time I have ordered off them, I have recieved my items in 2 days, even when ordering at night!

Excellent prices aswell.

Carne

Gaw_ wrote: »

Buy it off ebuyer.com

Every time I have ordered off them, I have recieved my items in 2 days, even when ordering at night!

Excellent prices aswell.

eBuyer are good but don't you have to use Google Checkout to pay as Paypal doesn't seem to work.

Dotsie~tmp

http://www.hardwareversand.de

dabs also. Sad to hear such report about komplett. Ive spent thousands with them.

the_syco

Dotsie~tmp wrote: »

http://www.hardwareversand.de

dabs also. Sad to hear such report about komplett. Ive spent thousands with them.

Bet me to it Aye, hardwareversand.de is very good. Just ensure you click the "english" option on the top right of the page.

eiei0

Thanks I would have used them only I need to get the PC up and running asap. and I have heard the are slow to deliver.

Dotsie~tmp wrote: »

http://www.hardwareversand.de

dabs also. Sad to hear such report about komplett. Ive spent thousands with them.

the_syco wrote: »

Bet me to it Aye, hardwareversand.de is very good. Just ensure you click the "english" option on the top right of the page.

RoyalMarine

cant really fault pixmania either.

just make sure all your items are stocked with pixmania, or else they charge a lot for shipping because it comes from different places.

PogMoThoin

Pixmania are the same company as Currys/PcWorld, Sorry, but I just refuse to give them money for overpriced shíte

BostonB

I had problems with the couriers OcUK used to use. So I stopped using them a few years back. Maybe they've improved since. Komplett used to be great. Shame there so many problems.

shnaek

Carne wrote: »

eBuyer are good but don't you have to use Google Checkout to pay as Paypal doesn't seem to work.

Yeah, I went with Hardwareversand for that reason. I was going to use Komplett, but they're all over the place at the mo. Then I went through the process of picking out all the parts for my new build with ebuyer, and had delivery cancelled on paypal. When I went to re-order on ebuyer, some of the parts were out of stock and not expected for a month. So I went with the Germans in the end.

xsiborg

i've waited two weeks for komplett to get their house in order, having used them for years, but i've had enough embarrassment putting my customers on hold, checked out the harversand website and they're all over the place.

i used pixmania before to order a pair of hard drives and while their website too was all over the place, i had to use google translator to translate the status order page from french to english!

just ordered off elara there, laser facility was the clincher for me, with a clearly laid out website, job done in five minutes, literally opened a new tab while reading through this thread, picked parts, placed order, now, back to work!

Solitaire

Pix have always been messy. eBuyer are a bit mad, HWVS used to be good but have also made a mess of their website in recent months. I'm guessing there was a serious snafu with Komplett's database migration to ParaDigit leaving a whole load of critical files FUBAR. As a result most of the user accounts and some of the products are gone and its not the kind of catastrophe you come back from in a few days. Add in the lack of a secure server and all we can say is that Komplett is in the ICU and all we can do is hope for a more complete recovery at some point in the future, and expect some memory loss when it does

ScumLord

I use ebuyer a good bit, they nearly always deliver within 3 days. Although if you haven't got your package within 3 days that means it's not coming. I've had two boxes sent to me in the past, one box would arrive the next day with the 2nd never making it. It's rare that happens though.

Pacifico

Order alot from overclockers and never had a problem, like their range too.

Made my first order with pixmania also this week, no complaints.

Will never order from komplett again :pac:

Dcully

BostonB wrote: »

I had problems with the couriers OcUK used to use. So I stopped using them a few years back. Maybe they've improved since. Komplett used to be great. Shame there so many problems.

Worst thing about OCersUK is the couriers never ever find my address,i always have to pick up my gear from their hub,turns me off them tbh.

Pacifico

Odd, DPD are one of the few couriers who know where my house is!

Antar Bolaeisk

I've only had good experiences with OcUK (apart from that time the idiots delivering dropped my brand spanking new monitor out of the truck but that was the couriers fault and thankgully nothing was broken).

Pixmania on the other hand I would never buy from again, I received a damaged Creative Zen in the post and it took me nearly three months of harrassing their customer support to get it sorted. I was initially going to go for a replacement but after they messed me around for so long I demanded my money back, was told I wasn't entitled to that, fought some more and eventually got it minus the shipping costs for delivery and return even though I had been told everything would be refunded.

Ultimately though I suppose horror stories about every company will bubble up to the surface so it's probably only a case of being unlucky if something does go wrong for you op.

RoyalMarine

PogMoThoin wrote: »

Pixmania are the same company as Currys/PcWorld, Sorry, but I just refuse to give them money for overpriced shíte

i dont agree.

i specc'd up a small upgrade last night on pixmania and hardwareversand.

including delivery from pixmania the total was 421.
including delivery from hardwareversand, the total was 416.

now, factor in i can pay with my laser with pixmania right away, and items will be here in 2 - 3 days.

with hardwareversand, i have to go to the bank, and transfer, wait for the money to clear, and then delivery 3 - 5 days.

cherryghost

i've had one problem with pixmania, but other than that, i find them very reliable

PogMoThoin

RoyalMarineComm wrote: »

i dont agree.

i specc'd up a small upgrade last night on pixmania and hardwareversand.

including delivery from pixmania the total was 421.
including delivery from hardwareversand, the total was 416.

now, factor in i can pay with my laser with pixmania right away, and items will be here in 2 - 3 days.

with hardwareversand, i have to go to the bank, and transfer, wait for the money to clear, and then delivery 3 - 5 days.

Now try Elara.ie, they are Irish and take laser as well. Hardwareversand used be great value last year, not so good now when You add on the €30 shipping. I've shopped with Hardwareversand several times, after the first transaction is setup with Your bank it becomes completely painless, just click and order and bank transfer the money online, just add the extra few days delivery. Lately though I use Elara as the prices of pc parts here has fallen dramatically since last year.

Pixmania messed up an order of a xmas present on my Mother and left Her shopping searching elsewhere with little time, said an item was in stock, when it clearly wasn't

doccy

RoyalMarineComm wrote: »

i dont agree.

i specc'd up a small upgrade last night on pixmania and hardwareversand.

including delivery from pixmania the total was 421.
including delivery from hardwareversand, the total was 416.

now, factor in i can pay with my laser with pixmania right away, and items will be here in 2 - 3 days.

with hardwareversand, i have to go to the bank, and transfer, wait for the money to clear, and then delivery 3 - 5 days.

Fair point. Everything really boils down to how any online retailer deals with problems and in my experience, unfortunately it's pot luck. i say that with real feeling too, having worked in retail for years.

MartyMcG

I was at Komplett's at the weekend pick-up point I asked the guy what was up with the website and basically it looks like a botched IT upgrade of their systems. I'm now trying to contact them about a possible dodgy mobo. It looks like I might have to return to the pickup point just to be able to contact them. On the plus side they actually have a location you can harass them at!

I have never had a problem with pixmania (bought a couple of things 2 weeks ago), but a guy I work with had major problems. His camera was stolen in transit (confirmed by courier co.) and they didn't want to know. I think he needed his credit card company to contact them before they would deal with it. It took months. In the process they started bouncing his emails and he had to set up a separate email addresses just to contact them. Ridiculous behaviour.

Doccy's right. It's pure luck but Komplett's reputation is taking a real hammering.

Solitaire

I'm not sure but Komplett's RMA database might be fried too! :eek:

Pretty sure this isn't Komplett's fault guys, Paradigit or a hireling seems to have successfully nuked the database while transferring stuff onto Paradigit's systems. Hopefully all will go back to normal once the rebuilding is complete, but I'm guessing it'll take a while due to the magnitude of both quantity and importance of data lost irretrievably No need to kick them while they're down, you know this ain't normal operating procedure for them! Not like some people anyway... *cough*Dabs*cough*

mewso

I would be very concerned about a large commercial enterprise like Komplett that don't backup their databases. A failed migration shouldn't affect anything. Bad sign for me.

Overclockers is the one I have used most over the years without any issues at all. Recently though I get a call from BOI before the payment can go through. Last time they told me overclockers is permanently flagged with them.

AntiVirus

I made the error of ordering from komplett.ie a couple of weeks ago. It's impossible to get through to them on the phone and they didn't reply to any of my emails! :mad:

I've order the rest of my items from elara.ie and had no problems at all. Best of all there collection point is a 2 minute drive to park west for me!

I'll not need to use komplett again.

Effluo

mewso wrote: »

Last time they told me overclockers is permanently flagged with them.

Which is even a worse sign than a database not backed up!

marco_polo

mewso wrote: »

I would be very concerned about a large commercial enterprise like Komplett that don't backup their databases. A failed migration shouldn't affect anything. Bad sign for me.

Overclockers is the one I have used most over the years without any issues at all. Recently though I get a call from BOI before the payment can go through. Last time they told me overclockers is permanently flagged with them.

It appears from reading the Komplett forum that they still have all the original data, but it is simply not accessible at the moment. At a guess I would think that by making a raft of changes simultaneously when moving to a new warehouse, a new stock system and changing the web front end they may have simply left themselves with no rollback path in the event of problems. Still an extraordinary situation for a large Online trader to allow to develop.

Likely they are in a position where a rollback would be just as difficult and time consuming as fixing the existing migration problems, if not impossible, so they have no choice but to press on.

I have every sympathy for customer facing guys like like Ryan and Marc who are bearing the brunt of a mess not of their making.

Solitaire

marco_polo wrote: »

It appears from reading the Komplett forum that they still have all the original data, but it is simply not accessible at the moment. At a guess I would think that by making a raft of changes simultaneously when moving to a new warehouse, a new stock system and changing the web front end they may have simply left themselves with no rollback path in the event of problems. Still an extraordinary situation for a large Online trader to allow to develop.

Likely they are in a position where a rollback would be just as difficult and time consuming as fixing the existing migration problems, if not impossible, so they have no choice but to press on.

I have every sympathy for customer facing guys like like Ryan and Marc who are bearing the brunt of a mess not of their making.

QFT.

Bear in mind this wasn't a decision of Komplett's making - they were subjected to a forced migration after a (partly hostile??) takeover of the original business overseas, and now that something's gone wrong they probably don't have backward compatibility and/or legal issues with the backups (as the backups probably still technically belong to Komplett while the migrated stuff and intended destination for everything is all ParaDigit).

I'm locking this thread now, as I'm pretty sure most people who want to use Komplett in the future now know of the issues, and in the meantime all that can happen is a bit of very unfair name-bashing by annoyed customers and clients. If you do have a genuine issue with Komplett (RMA pending, order or refund AWOL, accounts wiped...) then head over to the Komplett forum or (if possible) take a trip down to the pick-up point in Blanchardstown. Just remember that these guys aren't to blame for this mess (and in many cases have given you very good service on previous occasions) so don't make their lives too much of a misery!