Meteor Mobile complaints procedure

Cossax

Finally got my phone on the 9th of August (having ordered it on the 4th of July).
Got credited a whopping €10 for the inconvenience!

Aaaaaaaaaaand now, 3 full business days after receiving the phone, I'm still waiting for my new sim card to work. :rolleyes:
Have been on to them on Twitter (on Tuesday) and their forum (Wednesday and today).
On Wednesday I was told everything was fine on their end, despite me not being able to make calls/send texts and that I get "Number not in service" when I try ring my new phone from another mobile.
Still waiting for a solution.

If I didn't love the phone so much already I'd seriously consider returning it, telling Meteor to go **** themselves and going to Three. I sure as hell won't be using Meteor once my contract is up, that's after nearly 10 years as a customer.

Cossax

As of today, Meteor have no record of the number they sent me - no wonder it doesn't work! :mad:

drunkmonkey

Your in a consumer issues forum, having a truck load of problems before your even on the network. Is there alarm bells not ringing in your head yet.

Cossax

Naturally.
I still have my PAYG sim and phone though so I'm not terribly badly off.

cardol

I got an email back from Stephen Beynon saying he'd received my letter, and it was the longest letter complaint letter he'd ever received. He apologised that I wasn't getting the service I'm entitled to expect from them and passed on my letter to Tommy Geary who runs the Customer Service organisation.
Since then, I have been speaking to someone more senior in the Customer Care Dept and I have now had the roaming costs waived and as a goodwill gesture, have been offered free data usage for 3 months.:)
I have also been told that merely turning my phone off and removing the SIM card for a few minutes might have actually stopped all the texts coming in while I was in UK, urgiung me to accept roaming charges.
So, I am happy with Meteor once again, but it's worth mentioning I had to go to the very top to resolve my issue. However, once I did, they couldn't have been more helpful.

daviseric

The staff are terrible! I wanted to switch over and take 4 other numbers over from my business, went into there Dundalk store and one of there male staff members was very uninterested in my business or his job. When I asked which plan would be best suited for me and my business all I got from him was "errrrr...I dunno" With the way things are I would think meteor would want all the business they could get !
Now after reading this thread i'm glad the "sales" person was completely inept in his job!

wandatowell

I've only ever had good experiences with Meteor

dino0903

I'm a newbie

I just tried to get a mobile for my wife for christmas on the €59 a month unlimited use tariff. POrting from a different network too so you think they would be happy with the business

My application was rejected and they wont tell me why without writing to them - I have phoned but they wont deal with me

I signed up for a new car yesterday and passed credit contol with Ford Ireland for over €25,000 but today E-mobile /meteor have an unspecified problem (I dont know if its credit control or something else)

I have emailed them but no response - does not look like I will get this sorted by Christmas./ Customer service seems very poor and if this thread is anything to go by god help me!

Any advise?