Changing Networks

Hrududu

This morning I bought a new phone on a different network. The guy in the shop told me that it should take a couple of hours for my SIM to switch. When I asked him how I'd know he told me it wouldn't be able to pick up my previous network anymore. However its about 6 hours later and still looks the same as ever.

Is it just a case of hurry up and wait or should stuff like this happen quicker?

Davy

Did you turn the phone off, and put the new sim in the phone?

Walkman

I'd give it a while longer. It's Christmas so loads of people porting between networks so probably just a back log

Hrududu

How does this work by the way? Do I put my original SIM into the new phone? The at some point it switches so I'm now looking at o2 rather than Vodafone? Or is it the new SIM that is the one I should be using? Keeping my old number that is.

Davy

Use the new sim, in the new phone. It will have your old number on the new sim.

Hrududu

Great, thanks.

One last question. Currently my new SIM is in the new phone. But it is on the new number. Will this automatically switch to my old number at some point? Or should I switch off and wait until my old SIM/old phone no longer picks up a signal?

This is what comes of staying on the one network for years. I haven't a clue.

Mimikyu

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Hrududu

I am porting away from Vodafone. I gave O2 a buzz and they said the same thing, that something had gone wrong on the Vodafone end. So hopefully it will get sorted tomorrow.

Thanks for all the help.

dubjoe

Hrududu wrote: »

This morning I bought a new phone on a different network. The guy in the shop told me that it should take a couple of hours for my SIM to switch. When I asked him how I'd know he told me it wouldn't be able to pick up my previous network anymore. However its about 6 hours later and still looks the same as ever.

Is it just a case of hurry up and wait or should stuff like this happen quicker?

I requested to be ported from 3 (is not the magic number) back to vodafone last Saturday at 4pm. 48hrs later and I still haven't been ported. I'm told it could take another 24 as there are issues with all porting in ireland for sometime now.

bluesfan

My other half is in the same position, porting from 3 to Vodafone. It was supposed to happen today and 3 say they handed over everything to Vodafone this morning when they disconnected her, but no sign yet of the new phone connecting to Vodafone. While she waits she is now without a phone for however long it takes, not a great start from her new network.

expressway

I was meant to be ported on Friday morning.

Still hasn't happened - I don't know if it's Meteor (who I'm leaving) or Vodafone, or a mix of the two.

Rang on Saturday and was told it would be done as soon as possible (they have a backlog)..

But it's 4 full days gone now, I ordered from the Vodafone website so they knew a day in advance that I was porting too.

No communication, not a text message or a call.

Asked a question in the Vodafone forum here, and no reply.

It's not good enough.

Hrududu

I'm finally ported now but it took a good 24 hours. Which doesn't sound so bad now from Reading the other posts. I guess this is probably the craziest time of year

Mimikyu

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Hrududu

Hmm after posting I realised that even though I can send texts and make calls I can't receive calls and not all texts are getting through to me. The network reckon this is standard and should be sorted in 24 to 48 hours. Bit of a pain that they didn't say this could happen when I was buying it.

Mimikyu

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zaraco101

It is a huge pain in the...what I won't say. I was told it would take max. half an hour to switch from Meteor to O2, yet here I am two days later and nothing seems to be happening. I have lost coverage in my Meteor phone but there is zero coverage on the new O2 phone. I wonder if I'm doing something wrong? Or is this just a waiting game?

Mimikyu

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Walkman

No porting until tomorrow. The issue is with Vodafone so nothing 3 can do until Voda sort out the problem

Mimikyu

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Walkman

Strange thing is Voda are telling the other networks nothing is wrong. Brother ported off Vodafone to O2. Same problems and O2 said they couldn't find any problem and they hadn't heard anything from Vodafone to say they were having problems.

Mimikyu

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dubjoe

Its just gone a week now since I requested to be ported from 3 to Vodafone. I rang vodafone yet again today. I asked if they knew if it would be days, or weeks and how many were on "back log" list. I was told they did not know and that there is no fix date so it could be weeks. I asked did they know what was wrong or are they confused about the whole thing, she struggled to admit they haven't a clue.

So they gave a new sim card (new no) and put €10 credit on it and free voda to voda for 30 days.

VERYinterested

I ordered a phone for my son on Dec 15, he was going to port from Meteor to Vodafone on Dec 25. He's still waiting. I popped in to the Vodafone shop this morning and they said it would be Jan 4 before anything happened. I nipped in to Carphone Warehouse to see if they'd heard anything, the guy said Vodafone had a backlog of 30,000 people waiting to change over!

Dman001

Just looking at Meteor's Billpay price plans compared to Vodafone's and O2's. Meteor is miles cheaper. Meteor are €10 cheaper for one package and offer more. Meteor offer 200 mins and 200 texts for €20 on a 18 month contract, while O2 offer 175 minutes adn 100 texts for €30 on an 18 month contract. Am I missing something here or O2 just robbing customers?

Walkman

VERYinterested wrote: »

I ordered a phone for my son on Dec 15, he was going to port from Meteor to Vodafone on Dec 25. He's still waiting. I popped in to the Vodafone shop this morning and they said it would be Jan 4 before anything happened. I nipped in to Carphone Warehouse to see if they'd heard anything, the guy said Vodafone had a backlog of 30,000 people waiting to change over!

It's nothing to do with the amount of people waiting to port. Vodafones porting (both onto and off the network)has been having problems for the last two weeks.

blueser

I bought a RTG phone last monday, and switched my number from O2 to Vodafone. I was told in the Vodafone shop in Castlebar that the switch wpould be done in 3-4 hours. It's now over a week and I still haven't got a full service. I can make outgoing calls and texts, but all incoming calls/texts are still coming to my old O2 handset. I have rang Vodafone's customer service section several times since with no joy. The latest time was this morning, when the woman on the other end said they weren't even giving out estimated times any more, asnd that they don't know when I might be up and running fully. I guess this means I'm going to have to carry around two handsets for the foreseeable future. It's bloody ridiculous.

super_furry

Vodafone, porting to and from, right now is just screwed.

Mimikyu

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jacket222002

I am the same - waiting since thwe 21st and still no transfer. I am considering going to 3 and transferring but am worried that I would be stuck without a line

Hrududu

I've given up ringing them. I'm just carrying around 2 phones, which is a pain in the hole but what can you do?

Sting369

Bought phone- iPhone before Xmas. A week later still cannot receive calls or texts. Any advice? Customer support has been useless. All I did was ask a simple question, to the company I now have a contract with, when will the phone actually work ? .....… waste of time! Also does anyone know how to extend battery life of iPhone . It was fully charged at 9 this morning, I did a lot of browsing since then and now I'm down to 27per cent, less than 6 hrs later??? Help!

blueser

Hrududu wrote: »

I've given up ringing them. I'm just carrying around 2 phones, which is a pain in the hole but what can you do?

+1. My old O2 handset is still receiving calls and texts, while the new Vodafone set can make calls and texts. As Mr Kipling would say; exceedingly annoying.

julyjane

I have my 2 phones (old 3 and new vodafone) and neither have been working since last Wednesday (23rd) I'm sick of ringing vodafone at this stage, I just sent them a snotty email for all the good it will do :mad:

Is it possible to say to vodafone now, look just forget about it I'll go to meteor/O2 instead? Or now that my number is technically a vodafone number now will it be just as hard to port back out? I'll gladly send them back the phone although I've dumped the packaging

Walkman

Nothing anyone can do now until it's sorted. Once your port onto or off vodafone has started it can't be stopped and no point porting back off vodafone cause the port off won't complete as the port in hasn't been completed. Brother in law waiting days now to port completely to 3 from Vodafone. Called Vodafone today again and they said they had no definate date as to when it will be resolved and their are many people in the same boat.

Mimikyu

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drunkmonkey

The problem is still ongoing, Vodafone have still not given a time or date of when it should be resolved. The problem is not fixed, it's not a case of them working through the backlog that's causing the delay.

Mimikyu

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drunkmonkey

I'm not 100% on this but from what I can see it only happend to anyone who tried to move before christmas day..

RDMH

I have experienced the same problem, got 4 phones none have ported over, not happy at all. Have called them several times and all they can say is they don't know how long it will take. All mine were supposed to port over on December 22 and December 23, one was a Christmas present for my daughter and it is a week on and still no joy.

Over all it is very poor service.

dubjoe

Captain Morgan wrote: »

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If this is the case that porting problem only affects ports since xmas day. Then we could port to O2 as a prepay, once thats done, can port back to vodafone.

I asked vodafone last week could I go over to O2 instead, and they told me I could as while 3 have realeased my no, vodafone don't have the number in their controll as the porting hasn't happened.

btw I'm signing up for simply 100 with vodafone, no new phone, just sim card.

blueser

I was out this afternoon and left the "new" Vodafone at home as incoming calls were still coming to my old O2 handset. Came home and saw a miissed call on the vodafone set (from their main switchboard, which was closed by the time I got home). I'll ring them tomorrow and see what the lie of the land is. I also decided to try ringing my mobile from the landline after I saw that, but the call STILL went to my old mobile! How did they manage to ring my new phone earlier? Still carrying around two handsets.

julyjane

I phoned on Monday evening the 28th and spoke to a nice guy with a Cork accent. He told me that the problem was totally fixed, that the porting system was back up and running and that they were working through the backlog, which I was satisfied with as it was just a matter of waiting my turn. He said if it wasn't ported by 6.30pm Tuesday evening to call and ask to speak to one of the porting team. When it still wasn't done by then I duly called and spoke to someone else who said there would be no point speaking to the porting team as they wouldn't be able to tell me when :mad: I also emailed and was told more or less the same thing.
Now it's 9.15pm Wednesday evening and still not working.

TBH I'm just sick of it now, even if they ported it tomorrow all this BS and being given the runaround I just don't want to be on their network anymore.

Mimikyu

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blueser

I got a call from Vodafone this morning. The guy was apologetic (what's new?), and he basically said what's already been said on here a number of times about the porting system having crashed. He said there were something like 3,500 numbers still to be fully ported and that, HOPEFULLY, in the next couple of days I should have my full service. If not certainly by early next week (!). Like a previous poster said, I'm getting mightily p****d off with the whole thing, and would be sorely tempted to ring them and tell them to forget about the whole thing, then go and get a new Vodafone sim from them, only for the hassle letting a bunch of people know my new number. Very disenchanted by the whole thing to be honest. They were quick enough to take my money when I bought the new phone; pity they aren't as quick to provide the service I paid for.

Mimikyu

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jacket222002

I have no coverage from Vodafone for over a week. At this stage i would not believe anything they told me.

Walkman

Captain Morgan wrote: »

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I would imagine it's on Vodafones side as they are the one having the problems with porting at the moment

drunkmonkey

Captain Morgan wrote: »

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What happens when your call the number, are you getting through to vodafone or 3 voicemail?
What are 3 saying? Is the port in progress, stuck or rejected? Your moving from vodafone to 3?

julyjane

I called my mobile from my house number to see if it was still going to voicemail and all I got was a tone that you get when someone doesn't have voicemail set up :mad: Not even a "the vodafone customer you are calling is not reachable"

I wonder if I contacted 3 would they take me back

VERYinterested

Around 8pm Dec 31st my son's phone finally ported from Meteor to Vodafone. It was supposed to happen Dec 25, ordered on Dec 15. €5 credit balance currently, can't seem to register it to get full credit, but at least it's making and receiving calls and sending and receiving texts.

Vodafone: Kelly

Hi all,

We are experiencing some delays in porting for a small number of customers and I have just posed an update here

Send me a PM if you want me to look into your number