Car dealers need to put in some effort?

DirtyOilBurner

Hello,

I know im going to be knocked down for saying this but i can only tell you what i've experienced lately.

I know there is some decent guys out there but so far the one's i've come across could'nt care less about selling cars.

At the start of this year i was looking for a new Audi A4 as some may remember and the response i was getting from the Audi garages was terrible even though they were about 10 grand dearer than Audi in the north, So in the finish up we ended up buying a far better spec'd car, with no waiting list, far better customer service and approx 12k euro cheaper inc vat + vrt. No Brainer?

Now we didnt want to be going north, we would rather keep the money in the country as our business is getting hit bad too, so in the past two weeks i decided to give them another go so started getting prices for a new Jeep and a small saloon car for January, Jeep going to be costing 60 - 70 k and saloon car approx 20k, cash sales, iv rang around the different garages approx 15 in the Dublin area, i got one call back and that was to say they could get me a jeep out of the uk. So i cant help but not feel sorry for them all closing down as they are putting in no effort, all it takes is a call back not even that, one of the receptionists actually hung up while i was waiting to be connected to sales, now dont get me wrong im far from an awkward customer i just wanted a price and availability.

So i ring the guy in Isaac Agnew's in the north where i got the Audi, he's in the audi devision but sure enough bent over backwards to accomodate me and got the prices for me from Isaac Agnews other dealerships, couldnt be more helpfull.

I also rang other dealerships in the north and all the same couldnt be more helpfull, phone or email back within 10 minutes, just in a different league!

So from my eyes it is very easy to see why everybody is buying there cars in the north and the southern dealers are getting hit so bad, i think the dealers in the south need to put in some effort?

Anybody have similar experiences? Or agree with me?

I apologise if i offend any car dealers that may be on here but this is my opinion based on my experience.

Anan1

Mine too, i'm afraid. Although there is the odd honourable exception, Castle Subaru in Bray being one. I rang them yesterday for a four wheel alignment and they remembered my voice even though I haven't been near the place in six months.

bazzachazza

In my personal experience 50% of the dealerships I have been too since 2002 just can't be bothered. Each time I went shopping for a car in 2002 for a Vectra in 2005 for a Volvo S40 and in 2008 for an A6 half the dealerships didn't even bother to get me a price and call me back when they said they would. In each of those years I actually did by the car I went in to them asking about I wasn't a time waster.

To hear that dealerships are still doing the same thing is frankly stupid. You can use any excuse you like dealers but you really need to be chasing those sales. Even if those calls don't end in a sale.

I agree with you completely OP.

Bazzy

Our company was looking at upgrading our 48 vans we have on lease. We went into a well known dealership which closed recently in tallaght area and asked about test driving one,

We werent dressed the best to be fair as we were just back off a site clean all the same just in work wear. Sales guy didnt like the look of us and "couldnt" find the keys to the model we were looking for.

Out the door we went further up the belgard road and leased all our van through nissan. Again sales guy couldnt do enough for us, Threw in parrot kits etc with all the vans FOC pleasure to deal with.

Some dealers have an awful attitude.

Only thing is to be fair with such a big purchase it probably doesnt seem that you will commit to deal over the phone and is probably better if there in person.

I know people have problems in person too

bazzachazza

Anan1 wrote: »

Mine too, i'm afraid. Although there is the odd honourable exception, Castle Subaru in Bray being one. I rang them yesterday for a four wheel alignment and they remembered my voice even though I haven't been near the place in six months.

Spirit Volvo in Sandyford. I went back in after 2 YEARS and was asking about a D5 S40. The guy when writing my in the book for a call back knew my name he didn't ask and I hadn't told him. Now that was good service shame he doesn't work there anymore.

johndaman66

Would agree OP. The level of service you get from car dealers tends to be pretty poor in general and you would seriously wonder if these guys are actually trying to sell cars and vans. I was looking out for a small second hand starter car for my sister some time back and the very average response you would get whether over the phone or in person would be "yerrah we've nothing at the moment but we do be getting stuff in from time to time". A lot of the time they would not take a contact number. Granted the money we were talking about was 5k or under. Perhaps they're only interested in people who are spending bigger bucks but I'm quite sure a lot of cars are bought and sold for under 5k too on a daily basis also

helimachoptor

I'm in the market for a used car paying 3-4k cash but I've only had one place call me back out of 10-15 places, mental stuff.

My mam is going to buy a new car, maybe a Fiesta/Micra type car, again she's been to a few garages and will be paying in cash and not one hs called her back.

Mr.Boots

Agree with OP
The only three i have delat with that are any good are Autostation sandyford and a guy in EP Mooney (RIP) and Barkel Subaru in Dublin.(gone now)
The other 30 or so ive been in and out of over the years are rubish

Absurdum

I'm still waiting for Toyota to send me the new Prius brochure, 4 weeks after they said it would be sent :rolleyes:

Flat2dmat

are those company cars you're buying or for personal use?
if not commercial...what do you work at cos I want a bit of that?!!!

The Recliner

I am in the market for a new car and have had dealings with 4 different car dealers recently for various new or second hand cars

None of them have called me back, I have had to actively chase them to arrange test drives, in a market like this is that not insane, surely they should be gnawing my arm off for the business

Tabnabs

bazzachazza wrote: »

Spirit Volvo in Sandyford. I went back in after 2 YEARS and was asking about a D5 S40. The guy when writing my in the book for a call back knew my name he didn't ask and I hadn't told him. Now that was good service shame he doesn't work there anymore.

Funnily enough, I've had the opposite experience with Spirit. So it broke my heart to see Kopping close yesterday as they were excellent for my last service.

Noel Cullen cars (a one man outfit) provided great service when we bought two cars in relative quick succession from him a few years ago. Hopefully, people like this can survive the downturn

time42play

OH went looking at the A5 some time ago. Brochures to be posted out to him, and let him know when they'd have one he could test drive... never got post or call. He had also gone to look at BMWs and they were even worse.

Marlow

As well for buying cars and for servicing cars, some of the main dealers with "big showroom" are insane like that.

Most recent experience was, not in regards to buy, but repairs, I was trying to get a quote for my bimmer to be repaired in Quinn Colm in Athlone. They had the car for a week, gave me 4 dates for when i'd have a quote, didn't call me back once and were puzzled, when I collected the car after a week.

I used a local repairs guy instead and had the parts shipped from a main dealer in the north, next day courier, less than half the price as what another bmw serviceshop here in the republic had quoted me.

No point shopping for cars or servicing them in the republic with that attitude.

/M

roosterman71

Marlow wrote: »

As well for buying cars and for servicing cars, some of the main dealers with "big showroom" are insane like that.

Most recent experience was, not in regards to buy, but repairs, I was trying to get a quote for my bimmer to be repaired in Quinn Colm in Athlone. They had the car for a week, gave me 4 dates for when i'd have a quote, didn't call me back once and were puzzled, when I collected the car after a week.

I used a local repairs guy instead and had the parts shipped from a main dealer in the north, next day courier, less than half the price as what another bmw serviceshop here in the republic had quoted me.

No point shopping for cars or servicing them in the republic with that attitude.

/M

Colm Quinn is a disaster. He'd nearly charge ya for talking to him

Marlow

roosterman71 wrote: »

Colm Quinn is a disaster. He'd nearly charge ya for talking to him

Very snobbish shop alright. Is the last time i set my foot in there.

/M

WestWicklow1

I'm in the market and found something on carzone (cz) that might fit the bill. Its in a small dealership with about twenty cars for sale on cz. Rang Monday - no answer and left a message, rang Tuesday - no answer, rang Wednesday - no answer, rang today got an answer but he wan't in the dealership so couldn't answer my questions. He asked me to ring tomorrow because he's painting the house today

DirtyOilBurner

Flat2dmat wrote: »

are those company cars you're buying or for personal use?
if not commercial...what do you work at cos I want a bit of that?!!!

In a business that's on the go 25 years and never got involved in property, stuck to what we know and are good at.

DirtyOilBurner

Im surprised no dealers have came on here and defended themselves, maybe they know its true?

Untill the service, attitude, extortionate prices and rip off trade in values change the irish car industry will keep crumbling.

One of the audi garages i spoke with i asked the guy why a non audi dealer in the south also could be selling the exact same brand new car so much cheaper, his response was they arent genuine audi dealers, they wouldnt spend the millions on showrooms to get the audi dealership, so i said oh so im just paying for your showroom? No reply...

McSpud

Is car retailing a mirror of estate agents?

I remember being told off by an estate agent because I was 10 minutes late when viewing in the early boom years. Maybe they have changed now?

Maybe its just an impression but many car dealers give off this impression that you almost need to dressed up to visit them.

VolvoMan

bazzachazza wrote: »

Spirit Volvo in Sandyford. I went back in after 2 YEARS and was asking about a D5 S40. The guy when writing my in the book for a call back knew my name he didn't ask and I hadn't told him. Now that was good service shame he doesn't work there anymore.

It wasn't a guy called Peterson was it?

roosterman71 wrote: »

Colm Quinn is a disaster. He'd nearly charge ya for talking to him

And that is who BMW Ireland replaced Capital Cars with?:rolleyes:

Anan1

DirtyOilBurner wrote: »

Im surprised no dealers have came on here and defended themselves, maybe they know its true?

Why would a good car salesperson feel the need to defend the reputation of a bad one?

BrianD3

Well in the last year I've had a couple of car dealers pester me to buy a new car off them. One dealer principal has rang me on a few occasions to tell me about his latest "great deal" that he can give me. So some of them are making the effort.

mickdw

I enquired by phone with many dealers about cars on carzone, stuff like 06 S class that wouldnt find a buyer everyday of the week. They are never available & they never call back.
A northern Ireland audi dealer rings me every couple of months after I enquired once about importing a new car. At least they are keen.

Drummerboy08

I'd just like to point out that this is a case of swings and roundabouts here - there are plenty of timewasting punters out there too, just like there are dealers.

A very senior person in a Large BMW dealer was telling me today about a guy he was dealing with yesterday.

When the customer was approached and asked if he was ok, he replied he was looking for a brochure for a 1 series. Had no interest in looking at one that happened to be just outside the showroom, no interest in talking to the salesman, just wanted the brochure. When the salesman asked him for his name and number so he could give him a call when the new model lands in, the customer point blank refused to even talk to him!

So my point is, yes there are plenty of bad dealers out there, but for every bad dealer, there are 10 bad customers IMO.

There are certain quarters of the general public who seem to have adopted a very hardline when it comes to buying a car in recent times, and there are even a few of these people on Boards.ie. Yes, dealers are falling every day it seems now, but no, your not doing us a favour by offering thousands less than the asking price just to "take the car off our hands".

As a salesperson, I dont take every customer to be a timewaster even though I have been messed around by more people than Jordan's had operations. I think its only fair for the customer to treat the dealer as "innocent until proven guilty".

Mr.Boots

Drummerboy08 wrote: »

I'd just like to point out that this is a case of swings and roundabouts here - there are plenty of timewasting punters out there too, just like there are dealers.

A very senior person in a Large BMW dealer was telling me today about a guy he was dealing with yesterday.

When the customer was approached and asked if he was ok, he replied he was looking for a brochure for a 1 series. Had no interest in looking at one that happened to be just outside the showroom, no interest in talking to the salesman, just wanted the brochure. When the salesman asked him for his name and number so he could give him a call when the new model lands in, the customer point blank refused to even talk to him!

So my point is, yes there are plenty of bad dealers out there, but for every bad dealer, there are 10 bad customers IMO.

There are certain quarters of the general public who seem to have adopted a very hardline when it comes to buying a car in recent times, and there are even a few of these people on Boards.ie. Yes, dealers are falling every day it seems now, but no, your not doing us a favour by offering thousands less than the asking price just to "take the car off our hands".

As a salesperson, I dont take every customer to be a timewaster even though I have been messed around by more people than Jordan's had operations. I think its only fair for the customer to treat the dealer as "innocent until proven guilty".

Agree, there are some pigs walking around out there.

bazzachazza

VolvoMan wrote: »

It wasn't a guy called Peterson was it?



And that is who BMW Ireland replaced Capital Cars with?:rolleyes:

Yes

bazzachazza

Dyflin wrote: »

Funnily enough, I've had the opposite experience with Spirit. So it broke my heart to see Kopping close yesterday as they were excellent for my last service.

Noel Cullen cars (a one man outfit) provided great service when we bought two cars in relative quick succession from him a few years ago. Hopefully, people like this can survive the downturn

Now service was different I drove 50k's to get my car serviced at the end of the warranty waited all day with brother in his house called to make sure car was ready they said yes waited in the service center for 30mins to overhear them say "eh what we going to do with him his car won't be ready till tomorrow lunch time" 20mins later they broke the news to me personally. Never brought my car back after that.

Padraig Mor

Drummerboy08 wrote: »

A very senior person in a Large BMW dealer was telling me today about a guy he was dealing with yesterday.

When the customer was approached and asked if he was ok, he replied he was looking for a brochure for a 1 series. Had no interest in looking at one that happened to be just outside the showroom, no interest in talking to the salesman, just wanted the brochure. When the salesman asked him for his name and number so he could give him a call when the new model lands in, the customer point blank refused to even talk to him!
".

Maybe he just wanted a brochure?

Drummerboy08

Padraig Mor wrote: »

Maybe he just wanted a brochure?

Thats timewasting then.

If your interested in a car, do you walk into the showroom, past the car your interested in, just to get a brochure? No interest in having a salesman call you back for a test drive or a price? Just a brochure?

No, any normal person who is interested in the car will want to take a look around it, even a test drive, and will want the salesman to give him a call with prices etc if it cant be done there and then.

00sully

I've had similar experiences about 4 months ago looking to get a 2nd hand car. now I've little time to be phoning around so I was emailing every dealer about the car I was interested in. not ONE reply.

emailed a dealer in NI - not only did he call me back he went out to his lot and took more pics of the car and emailed me them!

do car dealers in Ireland know what email is? brutal service.

Anan1

Drummerboy08 wrote: »

Thats timewasting then.

If your interested in a car, do you walk into the showroom, past the car your interested in, just to get a brochure? No interest in having a salesman call you back for a test drive or a price? Just a brochure?

No, any normal person who is interested in the car will want to take a look around it, even a test drive, and will want the salesman to give him a call with prices etc if it cant be done there and then.

To be fair, there are potentially valid reasons why he might just want a brochure - the most obvious one being that it wasn't for him.;) Or he may have been in a rush and have planned on calling back when he'd digested the brochure. Either way, he may well have been discourteous without necessarily being a timewaster.

Theta

I had similar exp with my father helping him look for cars. We spent a few days going to all of the dealerships and the best was Volvo and VW in airside. They seemed to be the only one who was bothered with helping us out.

Audi/VW in sandyford was by far the worst customer service I have ever been the victim of in a dealer.

One or two of the dealers we went do didnt even have any cars of there own badge in the show room. Was a pity.

Drummerboy08

Anan1 wrote: »

To be fair, there are potentially valid reasons why he might just want a brochure - the most obvious one being that it wasn't for him.;) Or he may have been in a rush and have planned on calling back when he'd digested the brochure. Either way, he may well have been discourteous without necessarily being a timewaster.

if it wasn't for him, why not just say it? Why not say, sorry its for my girlfriend/Uncle or whatever, I'll get him to call in if he wants to look at the car?

If he was in a rush, why not say "Sorry, I have to get to work/town/funeral, I'll give you a call later for some prices"? Or if he was in a rush to get somewhere, why call into a car showroom in the first place?

For either of the above circumstances, he could have used his manners a bit more. Rather than just refusing to speak to anyone, and walk out of the showroom with his hands over his eyes!

Anan1

Drummerboy08 wrote: »

if it wasn't for him, why not just say it? Why not say, sorry its for my girlfriend/Uncle or whatever, I'll get him to call in if he wants to look at the car?

If he was in a rush, why not say "Sorry, I have to get to work/town/funeral, I'll give you a call later for some prices"? Or if he was in a rush to get somewhere, why call into a car showroom in the first place?

For either of the above circumstances, he could have used his manners a bit more. Rather than just refusing to speak to anyone, and walk out of the showroom with his hands over his eyes!

I think we're all in agreement that the guy was rude. But i've sold plenty of cars to rude people over the years.;)

BlackWizard

Drummerboy08 wrote: »

Thats timewasting then.

If your interested in a car, do you walk into the showroom, past the car your interested in, just to get a brochure? No interest in having a salesman call you back for a test drive or a price? Just a brochure?

No, any normal person who is interested in the car will want to take a look around it, even a test drive, and will want the salesman to give him a call with prices etc if it cant be done there and then.

So what? Deal with it. You are working in retail so be prepared to look after the person that comes into the store. If they want a bloody brochure let them have it FFS.

I wouldn't of thought that you Dummerboy08 where one of the a**holes that work in car dealership.

The guy might of been shy, might of just been browsing, might of just been looking for the brochure for his collection.. god knows. It's no excuse to get all moany about.

Typical car dealer right there. "Show us your cash or leave the showroom" attitude. Not interested unless you are getting money into your hand and once that happens you loose interest once again. Just another sale.

Drummerboy08

BlackWizard wrote: »

So what? Deal with it. You are working in retail so be prepared to look after the person that comes into the store. If they want a bloody brochure let them have it FFS.

Wow. Someone got out of the wrong side of the leaba this morning.

Now, I dont know about you, but why should I or any other salesman have to be treated like an animal? To have someone show no interest in your services and grunt at you for an answer is one of the most ignorant things that can happen to you.
If, as a customer, you want to be treated well and you want a good deal, try to give the salesman a bit of respect. I try to treat anyone I deal with with some, and in turn they like dealing with me. I like dealing with them, so its win win for everyone.

So, is it ok for the dealer to treat a potential customer like another number? Not in my book. Why is it ok for the customer to do the same? It's not, simple as that.

The guy might of been shy, might of just been browsing, might of just been looking for the brochure for his collection.. god knows. It's no excuse to get all moany about.

If he was shy, or browsing, or looking for a brochure for his collection, why not just say it, instead of being ignorant? Thats my point. A little bit of common courtesy goes a long way.

Typical car dealer right there. "Show us your cash or leave the showroom" attitude. Not interested unless you are getting money into your hand and once that happens you loose interest once again. Just another sale.

That wasnt the case here. The salesman tried to help the customer, but the customer wasnt interested. At no point did I say the salesman told the guy to leave the showroom.

Oh, and I've ignored your personal abuse bit Blackwizard, I like to think I'm the bigger person.

Marlow

Drummerboy08 wrote: »

Thats timewasting then.

If your interested in a car, do you walk into the showroom, past the car your interested in, just to get a brochure? No interest in having a salesman call you back for a test drive or a price? Just a brochure?

No, any normal person who is interested in the car will want to take a look around it, even a test drive, and will want the salesman to give him a call with prices etc if it cant be done there and then.

That's not timewasting. Asking for a brochure so you can have a look at it in peace at home and only using up the sales guys time to view the car etc., if you really want it.

Timewasting would be, if you occupied the sales guys time for 2 hours discussing the car this and that and then just disappear.

As for not giving name and phonenumber, I can assure you, there's a good reason for that, too. Since I was at Colm Quinns they are spamming me with SMS about sales releases. And I was only in for having repairs done, not buying a car.

At the point, where I'm interested in the car, I would obviously leave my number or view the car. But maybe this guy just wanted to check specs etc. first and doesn't have internet access.

/M

Drummerboy08

Marlow wrote: »

That's not timewasting. Asking for a brochure so you can have a look at it in peace at home and only using up the sales guys time to view the car etc., if you really want it.

Timewasting would be, if you occupied the sales guys time for 2 hours discussing the car this and that and then just disappear.

As for not giving name and phonenumber, I can assure you, there's a good reason for that, too. Since I was at Colm Quinns they are spamming me with SMS about sales releases. And I was only in for having repairs done, not buying a car.

At the point, where I'm interested in the car, I would obviously leave my number or view the car. But maybe this guy just wanted to check specs etc. first and doesn't have internet access.

/M

Why not open your mouth like a normal human being and tell the salesman that then? Why be so ignorant about it?

Thats why I'm trying to get across. I've no problem with someone wanting to look at a brochure, but just tell the salesman that. Whats so hard about it? Its a bit of common courtesy is all I'm after.

Marlow

Drummerboy08 wrote: »

Why not open your mouth like a normal human being and tell the salesman that then? Why be so ignorant about it?

Thats why I'm trying to get across. I've no problem with someone wanting to look at a brochure, but just tell the salesman that. Whats so hard about it? Its a bit of common courtesy is all I'm after.

Another thought could be, that he wasn't interested in the car, but got the brochure for somebody else.

Anyhow, some people are just a bit secretive, that's all. Still isn't timewasting. Time wasting is if they take up your time, letting you explain this and that, some on more than one occasion, but never really buy.

/M

Drummerboy08

Marlow wrote: »

Another thought could be, that he wasn't interested in the car, but got the brochure for somebody else.

Anyhow, some people are just a bit secretive, that's all. Still isn't timewasting. Time wasting is if they take up your time, letting you explain this and that, some on more than one occasion, but never really buy.

/M

But why not say that its for someone else then!? Why not say your not sure what you want yet, but you'll be back around if your interested?!

Thats my point! Instead of being ignorant, just tell the salesman what your doing! He'll have no problem with it, but when you become ignorant, he's always going to have a problem dealing with you. Its no way to do business, in any industry.

Oh, and I know what timewasting is..;)

Marlow

Drummerboy08 wrote: »

Thats my point! Instead of being ignorant,

The ignorance of these people is something that's always been there I'm afraid and it goes both ways. Not much you can do about.

/M

nogoodnamesleft

I have had countless bad experiences with dealerships including no call backs or sometime the look of distain when you turn up to the garage. anyway the two most notable are:

In the self proclaimed largest independent audi/vw/bmw dealer in kerry. Went to buy a diesel car from them about 3 years ago.
Saw a car that I was interested in, was extremely dirty not valeted inside or out in fact there was sweet papers and empty plastic bottles in the passenger footwell. Salesman showed me the car, pulled the bonnet obvious the car wasnt serviced in a while. Salesman had to drive it out of the lot for insurance purposes.
Car took 4 attempts to start complete with a massive cloud of black smoke out the back of it. Test drove it, underpowered and could have done with a bit of work (electric windows regulator was most likely dodgy, service as well as a proper valet) asking price was 8.5k and "oh that will all be fixed when its serviced" + he had a sh*tty attitude. Granted this was during the boom times but he was seriously having a laugh if he expected to have my cash.

Gave them another chance a while ago as I needed parts to service my car as I do it my self at home. They didnt have the service parts for a Vw passat :rolleyes: or the proper spec oil. The guy at the service counter said that they get it in bulk....fair enough. Found out locally as I work less than a mile away they outsource the servicing to a 3rd party + take a nice cut.


Was to another dealer about 6 months ago with my father. Dad liked the look of a 2003 A4 Tdi estate with 60k that was on the lot still on Uk plates which included the uk leasing companys name at the bottom of them. Asking price was 14,000. Mentioned to the dealer that the price was extremely rich for such a car considering it was SE spec. Cue sob story about how the car cost over 24grand and he was loosing money on it.
Another car on the lot was a very rough looking 06 BMW 520d with supposedly 55k on the clock....I was extremely suspicious.


My dealings with a Uk dealer, emailed regarding car, reply the following day. dealer requested telephone number for a chat...actually rang me back that day. Car checked out by RAC 3days later. Car bought in cash less than 10days later. Me very happy and saved a considerabe amount over Irish prices.

Irish dealers that I have had dealings with know very little about the product they sell as far as I can see. Dont do the leg work them it comes to selling the vehicle be it preparing the car for a customer, attitude, call backs etc.

Blazer

BlackWizard wrote: »

So what? Deal with it. You are working in retail so be prepared to look after the person that comes into the store. If they want a bloody brochure let them have it FFS.

I wouldn't of thought that you Dummerboy08 where one of the a**holes that work in car dealership.

The guy might of been shy, might of just been browsing, might of just been looking for the brochure for his collection.. god knows. It's no excuse to get all moany about.

Typical car dealer right there. "Show us your cash or leave the showroom" attitude. Not interested unless you are getting money into your hand and once that happens you loose interest once again. Just another sale.

I remember when I was looking to buy a new car I went around to the dealers and got brochures of the cars I was interested in.
I had no interest in talking to salesmen, I wanted the brochure so I could make the best decision for myself and not listen to some salesman's bullshít.
Once I narrowed it then to the 2-3 cars I went around to those 3 dealers, talked to the salesguys and eventually splashed the cash.
Bitching about someone who's looking for a brochure and don't want to talk to you is bad business in my book. Not everyone wants to talk to a salesman first..remember that.

Drummerboy08

Marlow wrote: »

The ignorance of these people is something that's always been there I'm afraid and it goes both ways. Not much you can do about.

/M

I'll remember this quote the next time someone comes on here complaining about not getting a call back/being treated properly by a dealer...;)

Drummerboy08

Berkut wrote: »

I remember when I was looking to buy a new car I went around to the dealers and got brochures of the cars I was interested in.
I had no interest in talking to salesmen, I wanted the brochure so I could make the best decision for myself and not listen to some salesman's bullshít.
Once I narrowed it then to the 2-3 cars I went around to those 3 dealers, talked to the salesguys and eventually splashed the cash.
Bitching about someone who's looking for a brochure and don't want to talk to you is bad business in my book. Not everyone wants to talk to a salesman first..remember that.

How hard is it to say "look, I'm not sure what car I'm interested in at the minute, but If i want a test drive I'll come back to you"? Honestly?

Blazer

Drummerboy08 wrote: »

How hard is it to say "look, I'm not sure what car I'm interested in at the minute, but If i want a test drive I'll come back to you"? Honestly?

Well I just said I was only looking at the moment..most salesmen were grand...a few was pushy and tried to hassle me (name + phone etc)...any that did was immediately struck off the list..

Drummerboy08

Berkut wrote: »

Well I just said I was only looking at the moment..most salesmen were grand...a few was pushy and tried to hassle me (name + phone etc)...any that did was immediately struck off the list..

Thank you.

The case I mentioned yesterday was where the customer didnt even want to open his mouth to the salesman. He didn't have the courtesy to even say he was just looking. He just grunted that he wanted a brochure.

Now, If it was the other way around, and the customer wanted a test drive but the salesman couldnt be arsed, what would happen? Exactly.

Marlow

Drummerboy08 wrote: »

I'll remember this quote the next time someone comes on here complaining about not getting a call back/being treated properly by a dealer...;)

See. That's where you just took a wrong turn down the route. Because it's like that sometimes and you as a salesguy, you've got to show the better of that.

/M

Padraig Mor

Drummerboy08 wrote: »

Thats timewasting then.

If your interested in a car, do you walk into the showroom, past the car your interested in, just to get a brochure? No interest in having a salesman call you back for a test drive or a price? Just a brochure?

No, any normal person who is interested in the car will want to take a look around it, even a test drive, and will want the salesman to give him a call with prices etc if it cant be done there and then.

Maybe he was picking it up for someone else?

Anyway, he DIDN'T want a testdrive, DIDN'T want to talk about the car - how is he wasting their time??? Unless they were fending off hordes of buyers in the 30 seconds it would take to give him a brochure - which was, after all, all he asked for.

Drummerboy08

Marlow wrote: »

See. That's where you just took a wrong turn down the route. Because it's like that sometimes and you as a salesguy, you've got to show the better of that.

/M

In fairness, I usually do. But I know that there are certain members on here who want it both ways as customers.