Returning ps3 YLOD

theothers108

Hey guys wondering can u help me please ,my ps3 stopped working and the red light keeps on flashing so i know its crocked.Anyway i have to pay 160 for new console in xtra vision but i have a few questions . I have a game stuck in the ps3 can i get this game back? Can i keep hard drive aswell i have a ton of music i want to keep? Do have to bring in the controllers aswell? Any help would great cheers

Stuxnet

send it to console repair ireland, they fix for 90e, you keep all your stuff, dont ever send back to sony,unless your in warranty
they will rob you.

https://www.youtube.com/watch?v=bDu9ePWF4gg

http://consolerepairsireland.ie/

CiDeRmAn

Just had to help a guy out, got the info on this repair from Gamestop, you have to ring a Sony number, they give you a ref which you then bring to Gamestop who, stock willing, hand you out a refurb PS3 of your PS3's type, for aroung €160 or so.
Thats if it is out of warranty.

To be honest, given that the yellow light of death is a relatively rare phenomenon, the price for replacing your broken console is quite reasonable, given it is out of warranty and Sony are under no obligation to provide any assistance whatsoever.

Sony have always provided a refurb service to customers who have has out of warranty problems with their consoles, and the process has always been relatively painless, once you accept that an out of warranty repair is always going to cost, because logically, the machine is "Out of warranty".

Also, beware these cheaper fixes out there for the ylod, they involve a rather non specific heating of the PCB to "reflow" the solder on the board, that could screw up the console even further.

At least you are not waiting around for your faulty machine to be returned to you, you are getting a console straight away, one that is as new, with a Sony warranty attached.

whiterebel

CiDeRmAn wrote: »

Just had to help a guy out, got the info on this repair from Gamestop, you have to ring a Sony number, they give you a ref which you then bring to Gamestop who, stock willing, hand you out a refurb PS3 of your PS3's type, for aroung €160 or so.
Thats if it is out of warranty.

To be honest, given that the yellow light of death is a relatively rare phenomenon, the price for replacing your broken console is quite reasonable, given it is out of warranty and Sony are under no obligation to provide any assistance whatsoever.

Sony have always provided a refurb service to customers who have has out of warranty problems with their consoles, and the process has always been relatively painless, once you accept that an out of warranty repair is always going to cost, because logically, the machine is "Out of warranty".

Also, beware these cheaper fixes out there for the ylod, they involve a rather non specific heating of the PCB to "reflow" the solder on the board, that could screw up the console even further.

At least you are not waiting around for your faulty machine to be returned to you, you are getting a console straight away, one that is as new, with a Sony warranty attached.

Sony would never need Custer Relations experts if all customers did the company line for them. You do know that Microsoft claimed 2-3% for RRoD until they were forced to release the real numbers which showed over 30% due to class action lawsuits.

For your information, the Sale of Goods and Supply of Services Act 1980 mean that they are not limited to a 1 year warranty, and the sooner people bring them to the small claims court, the better. We take way too much crap from manufacturers in this country.

http://www.consumerassociation.ie/rights_knowrights.html

GothPunk

whiterebel wrote: »

Sony would never need Custer Relations experts if all customers did the company line for them. You do know that Microsoft claimed 2-3% for RRoD until they were forced to release the real numbers which showed over 30% due to class action lawsuits.

For your information, the Sale of Goods and Supply of Services Act 1980 mean that they are not limited to a 1 year warranty, and the sooner people bring them to the small claims court, the better. We take way too much crap from retailers in this country.

http://www.consumerassociation.ie/rights_knowrights.html

FYP.

I do believe your claim is made with the retailer, not the manufacturer.

whiterebel

GothPunk wrote: »

FYP.

I do believe your claim is made with the retailer, not the manufacturer.

Thanks GP although personally I don't see why Xtravision or Gamestop or whoever have to bear the brunt of MS or Sony or Philip's mistakes, but that is the law as it stands. Maybe if we used the laws more, it would be sorted out properly, as it is done in the US.

glanzamike

to get the gameout of your ps3 switch off the console at the back. then keep your finger on the eject button and switch the power back on at the back keeping your finger on the eject button after a few seconds the game comes out and the fan runs for 30 seconds or so its also handy for cleaning the vents.for a ylod problem pm me for fixing service. hope this helps.

Glico Man

whiterebel wrote: »

Thanks GP although personally I don't see why Xtravision or Gamestop or whoever have to bear the brunt of MS or Sony or Philip's mistakes, but that is the law as it stands. Maybe if we used the laws more, it would be sorted out properly, as it is done in the US.

that's all well and good but the US has a suing culture that we don't. But I do agree that we take too much craP from retailers/manufacturers or whoever.

jomz27

is your ps3 still in warranty? cause my bro ps3 slim is keep on freezing and when we return it on gamestop to ask for replacement they said they will not goin to replace it unless it won't turn on comepletely gamestop got the most horrible return policy tbh i will never ever buy a console from them!

theothers108

Well lads thanks for the info , I tried the eject way but still couldnt the game out, read somewere it only works on 40 and 80 g ps3. Well anyway i returned the ps3 to xtra vision on monday and they will ring me when a refurb comes in . Just wondering how long does it take to get ur ps3 back esp with fifa and uncharted just around the corner? Cheers for help

thorbarry

jomz27 wrote: »

is your ps3 still in warranty? cause my bro ps3 slim is keep on freezing and when we return it on gamestop to ask for replacement they said they will not goin to replace it unless it won't turn on comepletely gamestop got the most horrible return policy tbh i will never ever buy a console from them!

thats terrible. Contact Sony they should replace it for you

AnCapaillMor

Ok so this YLOD, its powers up then off with a brief glimpse of a yellow LED and then the LED just flashes red? Happened to me last night on my launch 60GB. going to pick up a slim today, then try and get a refurb and sell the slim once i get it back(if its the 60GB one with ps2 compatibility etc). Ninja gaiden is stuck in it too, i'll give glanzamike's suggestion a go. BTw i played the sh1t out of my PS3 for 2 and half odd years, it was my media centre, internet explorer and of course my console. so it was on least 3 hours a day.

I am seriously poxed tho, i backed it up on a portable hd last saturday.

Nick_oliveri

I had problems logging into home last night. I had to physically turn off the console after it froze twice on the "initializing" screen after it logs in.

Played Gta4 with no problems. (Except for the noise!)

Edit: I guess what I'm saying is that people shouldn't be quick to that the Ps3 needs a servicing because of one or two freezes, be they software related or update related.
If it is happening a lot in game or in XMB then there is likely something wrong. I've had freezes in Gta4 last year and one freeze on Warhawk.

AnCapaillMor

If anyones interested smyths, still do the same thing they used do with PS2's and 1's. Drop them in the system and they'll give a refurb one for 160. They've to order one for me as its a launch console.

Disc still won''t bloody eject. I tried glanza's suggestion, still powers up then down. Anyone else return a system with a disc stuck in it.

Dante09

whiterebel wrote: »

Sony would never need Custer Relations experts if all customers did the company line for them. You do know that Microsoft claimed 2-3% for RRoD until they were forced to release the real numbers which showed over 30% due to class action lawsuits.

For your information, the Sale of Goods and Supply of Services Act 1980 mean that they are not limited to a 1 year warranty, and the sooner people bring them to the small claims court, the better. We take way too much crap from manufacturers in this country.

http://www.consumerassociation.ie/rights_knowrights.html

Lads, just want to say im a very very pissed off trainee solicitor.
I finished my professional exams last week. I was looking forward to coming home, relaxing, playing some games only to discover my launch days PS3 is broken and out of warranty. A 6 page letter to the retailer followed. I went into the shop, spoke to the manager and he yapped on about how I should contact sony yadayada! I emphasized that my issue did not arise with sony and that under SOGA and a certain european directive my consumer contract was concluded with that particular retailer and THEY are responsible for selling me an inherently defective product. He failed to listen so I handed him the big letter. That was a few days ago and not word from them yet. Im going to pop in there today and see what the story is. If i dont get any love, I WILL make an application to the small claims court first thing monday morning.
See, those guys yap on about their warranties and all of that ****e. They are all unlawful. The ONLY reason retailers and manufacturers get away with them is because nobody challenges them........until now.
I'll let yee know how i get on.

oh lads, one more thing, have a look at this for a definition of merchantable quality under SOGA 1980

“Goods are of merchantable quality if they are as fit for the purpose or purposes for which goods of that kind are commonly bought and as durable as is reasonable to expect having regard to any description applied to them, the price if relevant and all the other relevant circumstances......”

noodler

Warranty should be larger after a certain price point for me.

One huge plus for console without lasers.

Absolam

Dante09 wrote: »

my launch days PS3 is broken and out of warranty. under SOGA and a certain european directive my consumer contract was concluded with that particular retailer and THEY are responsible for selling me an inherently defective product. oh lads, one more thing, have a look at this for a definition of merchantable quality under SOGA 1980

“Goods are of merchantable quality if they are as fit for the purpose or purposes for which goods of that kind are commonly bought and as durable as is reasonable to expect having regard to any description applied to them, the price if relevant and all the other relevant circumstances......”

Surely as a trainee solicitor you'd perceive a difference between 'broken' and 'faulty'? You've also stated your own understanding that the product is 'out of warranty'. How then do you believe the SOGA applies? The product would have to be (demonstrably) inherantly faulty; which is unlikely if it has already functioned until it was over a year old? If you feel the product is in fact not out of warranty, surely you need to show that the 'reasonable period' stated in the sale of goods act is in fact longer than the one year offered; a fairly unlikely proposition if the manufacturer themselves state that they manufacture the goods to be durable for one year, and therefore offer a one year warranty?

I'm not saying a one year warranty on a PS3 is right; I'm just interested in how anyone can make a legal claim that any product should be expected to last for longer than the manufacturer intends it to?

wcarey1975

I'd say the initial price can be argued that it should be more than a one year warranty. I'd certainly expect that if I bought a launch PS3 at >€600 it should last longer than a year. Considering a €50 DVD player should last a year. I bought a portable DVD player last year for €99 and it came with a 3 year wrranty. If someone took the case commonsense, hopefully, would prevail. W

Jackobyte

Dante09 wrote: »

Lads, just want to say im a very very pissed off trainee solicitor.
I finished my professional exams last week. I was looking forward to coming home, relaxing, playing some games only to discover my launch days PS3 is broken and out of warranty. A 6 page letter to the retailer followed. I went into the shop, spoke to the manager and he yapped on about how I should contact sony yadayada! I emphasized that my issue did not arise with sony and that under SOGA and a certain european directive my consumer contract was concluded with that particular retailer and THEY are responsible for selling me an inherently defective product. He failed to listen so I handed him the big letter. That was a few days ago and not word from them yet. Im going to pop in there today and see what the story is. If i dont get any love, I WILL make an application to the small claims court first thing monday morning.
See, those guys yap on about their warranties and all of that ****e. They are all unlawful. The ONLY reason retailers and manufacturers get away with them is because nobody challenges them........until now.
I'll let yee know how i get on.

oh lads, one more thing, have a look at this for a definition of merchantable quality under SOGA 1980

“Goods are of merchantable quality if they are as fit for the purpose or purposes for which goods of that kind are commonly bought and as durable as is reasonable to expect having regard to any description applied to them, the price if relevant and all the other relevant circumstances......”

Good for you! I don't think the retailer can do anything if you go to Small Claims Court. Your case is pretty solid by the sounds of it.

Under SOGA the retailer is obliged to offer you a full refund or offer to have it repaired (for free) or offer you a good of the same value or more (ie. a new ps3 of the same description. If you have a launch model, they should offer you a new launch model or a ps3 of greater value, an 80gb ps3)

That is my understanding of the law anyway.

Dante09

Absolam wrote: »

Surely as a trainee solicitor you'd perceive a difference between 'broken' and 'faulty'? You've also stated your own understanding that the product is 'out of warranty'. How then do you believe the SOGA applies? The product would have to be (demonstrably) inherantly faulty; which is unlikely if it has already functioned until it was over a year old? If you feel the product is in fact not out of warranty, surely you need to show that the 'reasonable period' stated in the sale of goods act is in fact longer than the one year offered; a fairly unlikely proposition if the manufacturer themselves state that they manufacture the goods to be durable for one year, and therefore offer a one year warranty?

I'm not saying a one year warranty on a PS3 is right; I'm just interested in how anyone can make a legal claim that any product should be expected to last for longer than the manufacturer intends it to?

Well isnt it self-explanatory that the only reason that a PS3 flashing the YLOD is considered "broken" is because it was "faulty" to begin with??
Its all quite simple really.
1) SOGA applies to retailers NOT to manufacturers. SOGA applies regardless of any warranties. The claim has got nothing to do with what sony intend or dont intend.

2) The one year warranty in no arguable way represents the reasonable period for a which a €600+ product would be expected to last. By way of analogy, my much cheaper, PS1 and PS2 still work, both of which, yep you guessed it, are manufactured by Sony and both of which I bought at the same retailer (and yep, I still have my receipts;)) Look at the definition of "merchantable quality" again, its determined by reference to price etsc. Are you seriously suggesting that the reasonable lifespan of a €600+ product is 2 and a half years? Like I said, those warranties, legally dont mean anything unless one is clearly put before you for signing at the time of purchase and all of the terms and conditions are clearly explained.....which, you can imagine was not the case when I bought my PS3 at 1am on launch night---I have 4 witnesses to prove this--not that I will have to.

3) In all fairness, I think it would be pretty simple to prove that the product was "inherently defective" and the fact that the defect didnt present itself for 2 and half years is irrelevant as SOGA gives you 6 years to bring an action from date of accrual. The amount of "yellow light of death" cases out there is more than ample evidence to show that the defect is inherent in the product itself. As far as I understand its got to do with insufficient hydrantion fluids on the GPU and CPU. It would further go towards my credibility to demostrate that both PS1 and PS2 still work and that my 20+ PS3 games are scratchless.

I could be wrong (will find in the next few days), but I dont think it will even reach District Court level. Once the Small Claims officer finds in my favour (thats guaranteed) and sends a letter to the retailer, they'll give in.

Will let yee know how I get on.

wcarey1975

Great please keep us updated and good luck.

knuth

Dante09 wrote: »

The amount of "yellow light of death" cases out there is more than ample evidence to show that the defect is inherent in the product itself.

Exactly. This is a well known issue and only requires a few small court applications to have this type of bullshit done away with.

I've posted in another thread how my friend had his PS3 replaced 3 times, free, launch model.

The real problem is society; Lemmings.

noodler

lordlame wrote: »

Exactly. This is a well known issue and only requires a few small court applications to have this type of bullshit done away with.

I've posted in another thread how my friend had his PS3 replaced 3 times, free, launch model.

The real problem is society; Lemmings.

Isn't the acceptable failure rate for electronics around 5%?

PS3s are reportedly well below that failure rate.

Nick_oliveri

noodler wrote: »

PS3s are reportedly well below that failure rate.

Who's doing the reporting?

noodler

Nick_oliveri wrote: »

Who's doing the reporting?

Retailers, in the main.

Nick_oliveri

noodler wrote: »

Retailers, in the main.

Fair enough. Thought that was Sonys numbers.

Nick_oliveri wrote: »

I had problems logging into home last night. I had to physically turn off the console after it froze twice on the "initializing" screen after it logs in.

I am still having this problem, the reported fix is to reinstall home after deleting its contents and user settings from the PS3. Going to try this later.... installing update 5/20....

knuth

noodler wrote: »

Isn't the acceptable failure rate for electronics around 5%?

PS3s are reportedly well below that failure rate.

I would doubt that figure

Gummy Panda

Dante09 wrote: »

I could be wrong (will find in the next few days), but I dont think it will even reach District Court level. Once the Small Claims officer finds in my favour (thats guaranteed) and sends a letter to the retailer, they'll give in.

Will let yee know how I get on.

Depends on retailer. From experience GAME will answer once and say the 1 year warranty is contractual and they reject the claim. They'll then ignore any other correspondents sent via the register, forcing a court hearing. Also they have so many registered company names, you could be bringing a claim against the wrong one and it can't be enforced. cro.ie seems to be down but i remember several companies registered for GAME.

Thats why i boycott all GAME stores. Pity as i liked their layout and was a long customer. I knew the manager in the store where i lodged the complaint had his hands tied. He was a nice guy but their customer care in UK were.... :mad::mad::mad:

Inquitus

20 Mths and mines just gone YLOD, no comeback on Sony and a 160 yoyo bill to get a refurb off them with a 3mth warranty that is likely to do the same thing down the line.

TBH its not acceptable but seeing as how RROD cost 1bn for MS to sort out, I can understand Sony will do their damndest to not admit an inherent manufacturing fault. I reckon we are gonna see more and more YLOD as the majority of the consoles age towards 2 years, hopefully someone will file a classaction suit in the US and break it open.

Anyways a big FU to Sony from me, as a consumer I don't find it acceptable that a product of this value wont even last 2 years.

noodler

lordlame wrote: »

I would doubt that figure

On what basis?

Whats 5% of 22m?

I don't want to sound insensitive here, and maybe I'll cry bloody murder if mine breaks, but just because 'insert name here' 's ps3 breaks doesn't mean there is definitely an inherent fault.

Super Sidious

Mine just went YLOD... after 18months! Has anyone had any success with sony doing a free replacement?

Dante how did you get on?

Vorrtexx

flynner13 wrote: »

Mine just went YLOD... after 18months! Has anyone had any success with sony doing a free replacement?

Dante how did you get on?

Mine got the YLOD too last weekend. Had it 24 months, original 60gb model. Sony want nothing to do with you once your warranty is up. They'll tell you to bring it back to the store you purchased it from for a €160 refurb machine that has 3 months warranty. Not really worth it imo.

You could try fixing it yourself if you're ok with electronics or the internals of PC's. You need to reflow the CPU and GPU on the board with a heatgun. afaik it's a temporary fix but it worked for me.

Super Sidious

Easy fix for Yellow light of death...
Ok so saturday my PS3 gets the yellow light of death... did everything to try get it working but Its 6 months out of warranty and beside from not wanting to spend 160euro to get a refurb I dont want to lose all my save files... oblivion/fallout3/uncharted2 etc...

I did a bit of searching on the net and a couple of guides there involving a heat gun and a complicated opening of PS3... which isnt exactly something I wanted to do either as heat guns cost money and the fact it might not work!

I did more searching and came across a guy and read what he said... and this is what I did...

*Warning* Obviously dont do this if your PS3 is still in warranty as it will void it... This is for people with no hope of getting it back working without spending €100 on a possible fix or €160 on a refurb from sony...


I used my original PS3 box, (The box is used to create a type of heat trap), and placed my PS3 in it with the back of the PS3 facing up towards me... (I removed my hard drive first)

I then used a hair dryer (240v) and began to blow it on high power at the back of the playstation where the heat sinks are... I just blew it back and forth to each vent...

I did this for about 10-12 minutes...

*WARNING* The playstation gets extremely hot... and I recommend you be very careful... my vents at the back of the PS3 became a lil warped possibly because I was holding the hairdryer a lil close...

Anyway as I was blowing on the vents I reguarly checked the heat of the PS3 all over... it got Hotter and Hotter...

When I stopped I took the PS3 out of the box with a towel as it was still hot...

I placed it by the window for 20-25 minutes and then used a small fan on it for 5 more minutes... then when I felt it was cool enough to use I put the hard drive back in...

I crossed my fingers and plugged it on and hey presto... it worked!

My PS3 which had died from the YLOD is now working...

I got all of my save files off it and other stuff I wanted...

As far as I know this may only be a temporary fix... but all the same, it means I got my save files back which is 18months of hard work!

This may not work for everyone but It worked for me and it was still working 2 hours after I fixed it...

Just be careful at the distance you put the hair dryer... maybe keep it 3-4inches away... keep moving it back and forth between vents every 30 seconds or so... if you notice any burning smells or the plastic is starting to melt reduce the power on the hairdryer...

I hope this helps other people as I know the YLOD is a pain and Sony arent helpful about it!

Cheers!

*I dont take any responibilty if something goes wrong... this is just how I fixed it...

Jiggaman

My Ps3 went YLOD last night.. I thought my world was over as I am unemployed my warranty is up and I can't afford a replacement or even a refuished one for that matter. I read on the internet about the heat treatment and the seen the dismantling process on youtube.. I decided I'll probably make things worse if I tried to even unscrew 1 screw let alone 20 odd or whatever it is... anyway i tried to think of what else I could do.. Into the sisters room and to get the hairdryer.. (I was desperate) 10 hours without MW2 would do that to a man.. So I turned on the hairdryer.. full pelt and blew the inside of every nook and cranny inc. the middle of the underside of the ps3 for about 20 mins.. (don't keep the hairdryer on one spot as it might make the plastic wilt. try to keep it moving) anyway I left it for about 20 mins or so to cool down and hey presto ITS ALIVE!!! For how long for?... God only knows.. Fingers crossed it'll be alive long enough for me to find a job so if it does happen again I won't have any problem paying for a replacement. (Try this at your own risk.. Just cause it worked for me it does not mean it will also work for you.) If you do try it I hope it works for you. I know you feel.

Elessar

Dante09 wrote: »

Lads, just want to say im a very very pissed off trainee solicitor.
I finished my professional exams last week. I was looking forward to coming home, relaxing, playing some games only to discover my launch days PS3 is broken and out of warranty. A 6 page letter to the retailer followed. I went into the shop, spoke to the manager and he yapped on about how I should contact sony yadayada! I emphasized that my issue did not arise with sony and that under SOGA and a certain european directive my consumer contract was concluded with that particular retailer and THEY are responsible for selling me an inherently defective product. He failed to listen so I handed him the big letter. That was a few days ago and not word from them yet. Im going to pop in there today and see what the story is. If i dont get any love, I WILL make an application to the small claims court first thing monday morning.
See, those guys yap on about their warranties and all of that ****e. They are all unlawful. The ONLY reason retailers and manufacturers get away with them is because nobody challenges them........until now.
I'll let yee know how i get on.

oh lads, one more thing, have a look at this for a definition of merchantable quality under SOGA 1980

“Goods are of merchantable quality if they are as fit for the purpose or purposes for which goods of that kind are commonly bought and as durable as is reasonable to expect having regard to any description applied to them, the price if relevant and all the other relevant circumstances......”

Sorry to dig up an old thread but how did Dante09 get on?