New Vodafone Webtext

dubmick

Vodafone have updated their webtext. You can now send long text messages. I wonder when they are going to implement this mission red thing i.e. International texts / 600 webtexts

Kenny Powers

Yeah but they send them as seperate texts instead of one long text like the way o2 do it.

culabula

Is it just me? I can't see my contacts any more.

Random

Meh, it's nothing fantastic. Cabbage Texter has allowed me to do what Vodafone have now done for ages. They'd better be doing a little more than just this lazy feckin option of sending out multiple texts rather than long texts / joined texts.

culabula wrote: »

Is it just me? I can't see my contacts any more.

I can see mine fine.

dubmick

my contacts are gone too. They were there last night.

Skid

Yet again, 'My Vodafone is currently unavailable due to an essential upgrade of the system'

I guess they are trying to retrieve the lost contacts

ciarsd

Is it me or are vodafone constantly making a mess of the site for customers? (not that it was a great site to begin with)..

whiterebel

Next they can allow more than 5 bloody texts at a time without having to pay......

banjobongo

My contacts dissapeared yesterday and are still gone, no announcment from Vodafone after the site came back live again. Its such a crap site and they cant even keep it going as is. Has anybody heard if they intend to restore the contacts yet?

ciarsd

I've been locked out of the site since yesterday mid-morning. I've called customer care on two occasions and both times the site was down for them also, due to upgrades.

It kept reporting to me that my credentials were incorrect and to try again, of course I tried once more in case of a typo but got the same error returned. Tried again last night and again when on the phone to customer care, no luck. Was told it would be reset this morning, tried once more this morning while on the phone to customer care and now as this is the 5th time, it is locked out and awaiting a further reset.

Its like the logon script is a bit dodgy for some accounts, including mine at the minute..

My contacts had also disappeared prior to this, but did reappear momentarily before I lost all access to the site. However, when I selected a contact to send a webtext to, the message sent screen would only show a number and not the contact name.

manster

Frustrating alright, usually pay my bill online every month - haven't been able to now.

none

Got it now, they seem to spare no effort to keep the site down;)

[B]MyVodafone[/B]
My Vodafone is currently unavailable due to an essential upgrade of the system.
Please try again later. We apologise for any inconvenience caused.

dubmick wrote: »

Vodafone have updated their webtext. You can now send long text messages. I wonder when they are going to implement this mission red thing i.e. International texts / 600 webtexts

Can't wait to get it but I got a strange feeling they decided to scrap that mission altogether, probably, because the wrong option won. At least, I was unable to see the results of the poll after the closing date 13/09/2009. So basically, nobody knows what option won (despite the fact that the international texts led the way up until the closing day when the result was suddenly hidden).

ciarsd wrote: »

However, when I selected a contact to send a webtext to, the message sent screen would only show a number and not the contact name.

I have the same glitch.

banjobongo

I entered my (correct) mobile phone number and password this morning, tried it twice, each time got an error message saying incorrect details, third time I got this error message:

We're sorry, an error has occurred. Please review the error below

You previously entered an incorrect mobile number/password combination. Please wait for a brief period of time before you try again (SRV-WL-01)
Click Here to go back and try again.

banjobongo

still having sign on problems with this site:

We're sorry, an error has occurred. Please review the error below

Your account has been locked for 24 hours as a result of 5 successive login failures.

Your password is the password which was sent to you during the registration process.

Please try again after the 24 hour period has elapsed. (SRV-WL-00)
Click Here to go back and try again. :mad:

anybody else managing to get in?

Skid

It's working fine for me at the moment, but their website is a joke. Far too much down time.

whiterebel

Fine for me apart from the maintenance downtime.

IamMetaldave

Vodafone are the biggest pile of steaming dog sh!t going! This entire week, between crap service / retarded staff that don't give a toss / a site that refuses to allow me to top up / a site that just generally doesn't work. I am just thinking I'm going to move to O2.. Useless bunch of .... I'll stop now..

/rant.

eigrod

Dave Eyesclosed wrote: »

Vodafone are the biggest pile of steaming dog sh!t going! This entire week, between crap service / retarded staff that don't give a toss / a site that refuses to allow me to top up / a site that just generally doesn't work. I am just thinking I'm going to move to O2.. Useless bunch of .... I'll stop now..

/rant.

All that echoes my experience 100%. Their web development team (or contractors) should be sacked. It's gone on too long.

IamMetaldave

Just made my 101th attempt to top-up online today and was greeted with -

MyVodafone
My Vodafone is currently unavailable due to an essential upgrade of the system.
Please try again later. We apologise for any inconvenience caused.

Absolutely ridiculous!!

eigrod wrote: »

All that echoes my experience 100%. Their web development team (or contractors) should be sacked. It's gone on too long.

And I didn't even mention the 4/5 hour delay in texts and my phone being able receive calls all last weekend!

The representative Kelly From Vodafone (on the V/F iPhone board) on Boards should be in here to explaining this bull!"*%!

ciarsd

banjobongo wrote: »

still having sign on problems with this site:

We're sorry, an error has occurred. Please review the error below

Your account has been locked for 24 hours as a result of 5 successive login failures.

Your password is the password which was sent to you during the registration process.

Please try again after the 24 hour period has elapsed. (SRV-WL-00)
Click Here to go back and try again. :mad:

anybody else managing to get in?

I went through the very same issue as yourself mid week. It looks like they've altered the password rules to increase privacy and security.
What you will need to do is, call customer care on 1907. They will have to reset your account and send you out a verification text with a 4-digit pin number. Once you receive this you can re access your account and input a new, safer password.
Otherwise, you will be stuck in a loop over and over and getting blocked for 24 hours after each lot of 5 failed login attempts (even though your login details are correct and did work up to the start of this week!).

banjobongo

ciarsd wrote: »

I went through the very same issue as yourself mid week. It looks like they've altered the password rules to increase privacy and security.
What you will need to do is, call customer care on 1907. They will have to reset your account and send you out a verification text with a 4-digit pin number. Once you receive this you can re access your account and input a new, safer password.
Otherwise, you will be stuck in a loop over and over and getting blocked for 24 hours after each lot of 5 failed login attempts (even though your login details are correct and did work up to the start of this week!).

thanks ciarsd, a very helpful post, I did that, created a secure new password, and Im back in!
However the contacts list is still missing.
Does anybody else have a contact list still on vodofone website?
AND IS THERE ANY CHANCE OF SOMEBODY FROM VODAPHONE TELLING US WHAT IS GOING ON!!!!!

whiterebel

Can't get into Vodafone mail now, to change the contacts list. Most things don't seem to be working on that website. It is shocking really in this day and age.

none

Any one noticed that after update their Web texts started to go astray more often? I don't know if it's related to extended coverage (intl now vs local before) but if before their texts were almost 100% reaching the destinations, now it's rather hit and miss. Neither local nor international come through 100%.

And their new gigantic font in the text box? That's very intimate.

Losing any hope Vodafone can do something good if they've managed to screw up such a great idea.

culabula

none wrote: »

Any one noticed that after update their Web texts started to go astray more often? I don't know if it's related to extended coverage (intl now vs local before) but if before their texts were almost 100% reaching the destinations, now it's rather hit and miss. Neither local nor international come through 100%.

International?

culabula

SIX HUNDRED webtexts and international as well? When did THIS happen?

ardmacha

When did THIS happen?

On Monday.

Ah-Watch

Its the biggest load of SHHHT! I am beginning to hate vodafone now with a dying passion. They're getting worse with plans, the website keeps changing for "the better" but instead its getting worse and worse! I sent 2 webtexts on sunday, the 2nd message delivered after about 5 mins, the first never delivered. useless!

Rsaeire

It seems as if this whole mission red thing Vodafone have going, so far, has been more of a publicity stunt than anything else. Maybe they should spend more time on improving their existing service, which has been problematic for year, before releasing new and updated features which simply don't appear to work as they should.

gaillimhabu

You should vent your anger here

My Vodafone Forum

A lot of the issues have allready been mentioned but be sure to add more. They might just get off their arse and have a working solution for once

banjobongo

another problem with the new site is that you cant stay logged in to send free web texts. I have found that when you try to do this it kicks you out, even if you click on the "Keep me signed in for webtext" icon.

Ah-Watch

gaillimhabu wrote: »

You should vent your anger here

My Vodafone Forum

A lot of the issues have allready been mentioned but be sure to add more. They might just get off their arse and have a working solution for once

Nah its pointless, they should be leaders not followers. Without it "being passed on to the relevant department". Most people here would knoww I was always a keen Vodafone man but now things are changing!

Rsaeire

Ah-Watch wrote: »

Nah its pointless, they should be leaders not followers. Without it "being passed on to the relevant department". Most people here would knoww I was always a keen Vodafone man but now things are changing!

It seems as if there's enough people complaining on their forum too. With their handset range in the bin, bar their one bastion of hope from Apple, and their lacklustre online service, I wonder what will be next for Vodafone in their never ending list of failures?

Ah-Watch

Rsaeire wrote: »

It seems as if there's enough people complaining on their forum too. With their handset range in the bin, bar their one bastion of hope from Apple, and their lacklustre online service, I wonder what will be next for Vodafone in their never ending list of failures?

Yes, it seems a slippery slope. I'm not allowed view the vodafone view forum anymore though so I can't view any of the topics- I think this is down to the fact I gave so much roasting(not abuse) over the lack of phones, crap tariffs that they moderate their forum so they dont get this sort of publicity. Theres no point in having a customer foum if this is the way they protrol it.02 don't even do that!

Rsaeire

Ah-Watch wrote: »

Yes, it seems a slippery slope. I'm not allowed view the vodafone view forum anymore though so I can't view any of the topics- I think this is down to the fact I gave so much roasting(not abuse) over the lack of phones, crap tariffs that they moderate their forum so they dont get this sort of publicity. Theres no point in having a customer foum if this is the way they protrol it.02 don't even do that!

To be honest Ah-Watch, knowing what you know, did you expect any better? This is the same company, after all, who contacted Boards regarding a thread that merely pointed out their hidden practices and lack of tariff transparency not so long ago.

I sincerely hope, for the customers' sake, that something major is done by Vodafone to address the serious lack of follow through on customer complaints, otherwise I don't see how they won't lose an awful lot of their subscriber base as a result.

gunnerfitzy

Ah-Watch wrote: »

Yes, it seems a slippery slope. I'm not allowed view the vodafone view forum anymore though so I can't view any of the topics- I think this is down to the fact I gave so much roasting(not abuse) over the lack of phones, crap tariffs that they moderate their forum so they dont get this sort of publicity. Theres no point in having a customer foum if this is the way they protrol it.02 don't even do that!

Oh I beg to differ. I had my mouth effectively shut on the O2 forum while discussing O2's policy on editing posts on their forum. Don't anyone be under the illusion that any of the operators allow free 'speech' on their respective forums.

Ah-Watch

gunnerfitzy wrote: »

Oh I beg to differ. I had my mouth effectively shut on the O2 forum while discussing O2's policy on editing posts on their forum. Don't anyone be under the illusion that any of the operators allow free 'speech' on their respective forums.

That may be so but tbh, I've used both forums and 02's is FAR better for freedom of speech, My account was only deleted on the 02 forum when I ported off the network and not when I was saying something the network dont like, Vodafone's was censored for weeks and I'd say only 10% of my posts were actually posted. Then when I posted over in the Vodafone section of Boards.ie they barred me from the Vodafone View. Anyway enough said on the censoring of posts, the fact still remains that the web texts isn't quite upto scratch

none

Three big gripes with their site are:

1) Poor delivery reliability (as I said, before I had neither complaints nor suspicions in this regard but after increasing the quantity they probably thought to compensate it with decreased quality);

2) Gargantuan font in text filed (no idea what could be the business rationale behind it as it's so ugly that no sober person can use it without shivering);

3) Lilliputian session timeout which forces to re-login every few minutes (this happened from time to time before and probably indicated they were in process of deploying some changes which could also mean they are doing it constantly now).

My other, perhaps even more important issue with Vodafone is they have terrible coverage in two places I spend most of my time: home (Dun Laoghaire, near the marina) and office (D2 near the Iveagh Gardens). I don't get many calls but overall about 50% of them never even reach me and I only get a Text notification of a missed call (which in itself is probably one of the best things Vodafone added to their service during the last 7 years).

I was thinking of moving to O2 for a while and even got their free Experience SIM a few weeks ago. O2 website isn't great either (that bloody popup after each Web text) but its intl messaging feature was long a magnet. Until Vodafone announced that infamous Mission Red (which, I totally agree, isn't anything else than a publicity stunt) with the same intl messaging bait. Now I'm getting more and more convinced that's their biggest flop in recent years and so my porting to O2 still remains a possibility

Darragh

Ah-Watch wrote: »

That may be so but tbh, I've used both forums and 02's is FAR better for freedom of speech, My account was only deleted on the 02 forum when I ported off the network and not when I was saying something the network dont like, Vodafone's was censored for weeks and I'd say only 10% of my posts were actually posted.

Then when I posted over in the Vodafone section of Boards.ie they barred me from the Vodafone View. Anyway enough said on the censoring of posts, the fact still remains that the web texts isn't quite upto scratch

Can I just ask, are you in any way affiliated with Vodafone? Do you work for a subsidiary, an accredited agency or similar? Forgive the question but my spidey senses are tingling...

SeamyH

banjobongo wrote: »

another problem with the new site is that you cant stay logged in to send free web texts. I have found that when you try to do this it kicks you out, even if you click on the "Keep me signed in for webtext" icon.

Same thing happens for me! I just thought it was a browser issue in work but obviously not.This really annoys me.

funnyname

I'm delighted with the latest update, well done Vodafone.

Benzino

Thanks vodafone for the 600 webtexts, but when 50% of them are not be delivered now (despite you telling me they were), I would much prefer you give me 300 and with 100% delivery rate.

But I guess thats too much to ask...

culabula

Benzino wrote: »

Thanks vodafone for the 600 webtexts, but when 50% of them are not be delivered now (despite you telling me they were), I would much prefer you give me 300 and with 100% delivery rate.

But I guess thats too much to ask...

Noticing that too.

ciarsd

Benzino wrote: »

Thanks vodafone for the 600 webtexts, but when 50% of them are not be delivered now (despite you telling me they were), I would much prefer you give me 300 and with 100% delivery rate.

But I guess thats too much to ask...

culabula wrote: »

Noticing that too.

It's pathetic and got me into trouble on 2 occasions so far..lesson learned, phone call it is for something a little more important - at least I'll get a first hand delivery report that way! :mad:

IH77

Benzino wrote: »

Thanks vodafone for the 600 webtexts, but when 50% of them are not be delivered now (despite you telling me they were), I would much prefer you give me 300 and with 100% delivery rate.

But I guess thats too much to ask...

culabula wrote: »

Noticing that too.

ciarsd wrote: »

It's pathetic and got me into trouble on 2 occasions so far..lesson learned, phone call it is for something a little more important - at least I'll get a first hand delivery report that way! :mad:

I was considering giving vodafone a go given they now offer 600 free international webtexts but if this is the case then forget it! I'd rather pay the 2 cents per text I am currently paying through a 3rd party provider for my international texts.

none

Yes, it's just getting worse and worse. More failed deliveries, more session timeouts... Their site is just plain unusable now. I'm thinking of moving to O2 again.:cool:

Benzino

Yeah been thinking of moving to O2 myself, either them or meteor. Which is better...well thats for another topic

whiterebel

none wrote: »

Yes, it's just getting worse and worse. More failed deliveries, more session timeouts... Their site is just plain unusable now. I'm thinking of moving to O2 again.:cool:

Yes, I'm certainly getting away from them when my contract runs down. Their web service is just terrible. Over 2 weeks now, and I can't log in to the mail side of it, so I can't change or delete contacts. Yesterday it logged me out 15 times while trying to send webtexts. Yesterday iot told me I had taken 5 goes at logging in, and couldn't try again for 24 hours, despite me having done it twice, not 5 times.

I have looked and looked, but is there any way of checking your sent texts? On O2 it has a folder for your sent texts as well, which shows status, but I can't see anything like this on VF.

Mimikyu

This post has been deleted.

whiterebel

Captain Morgan wrote: »

This post has been deleted.

I was with O2, and even after the buggy revamp initially, its 100 times better than the VF offering. VF, apart form the extra texts, seems to have no traceability, only 5 texts per time (WTF is that about???), hit and miss delivery, appalling layout to change contacts etc.
Yes, I loved Meteors deduction of an extra 1c per month on the bill pay, over and above what they had billed. Nice little mistake if they had, as claimed over 1m customers.......:eek:

ciaran76

I must be pretty lucky as I dont use it that often (2-3 times a day)but its always been ok for me in general.
Been slow the odd few times but put it down to my laptop.


Anyway has anyone gone to the Vodafone "forum" on Boards and told them what is happening?

whiterebel

ciaran76 wrote: »

I must be pretty lucky as I dont use it that often (2-3 times a day)but its always been ok for me in general.
Been slow the odd few times but put it down to my laptop.


Anyway has anyone gone to the Vodafone "forum" on Boards and told them what is happening?

Yes, but it still took me 2 weeks to be able to access VF mail.

Now they haven't updated the remaining units, texts etc since October 26th (Now 4th November) They did the same last month and it cost me extra for phone calls outside the allowance, because its not possible to check the remaining minutes. This is the last straw now, I'm changing tomorrow and they can whistle for the last 6 months of the contract. This is a shocking way to run a business.