Mymeteor.ie

Drexel

Hey not sure if this is the place for it but does anyone know when mymeteor.ie will be back up and running? Im getting 'The web site you are accessing has experienced an unexpected error.
Please contact the website administrator.' when i try to log in. They said they would be down for 96 hours but it has bin more then that by now i think.

drunkmonkey

Should have been back up and running yesterday I think, sit tight can't be to far away now from being sorted..

Sam Vimes

It was back up yesterday but they're having some problems since it went back online

Mimikyu

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cojomo2

now that the upgrade is complete,

if i port to meteor and take a data add on, will this be applied straight away, or do i still have to wait about 2 weeks and pay over 20 euro/mb in the meantime?

also, to any1 that works in meteor, any sneak previews as to what we can expect in terms of new data plans?

thanks

Mimikyu

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Patrickof

Hmm, I'm getting a new username/password login screen on mymeteor.ie now. It doesn't accept my old login of phone number /PIN.

kmart6

Keeps crashing on me!

yop

have to say I am far from impressed, I use myfreetext a lot and this is going to cost me money in the end. The site keeps crashing

kmart6

Ditto here...although I'm just not texting back at all now!

Mimikyu

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chrislad

cojomo2 wrote: »

now that the upgrade is complete,

if i port to meteor and take a data add on, will this be applied straight away, or do i still have to wait about 2 weeks and pay over 20 euro/mb in the meantime?

also, to any1 that works in meteor, any sneak previews as to what we can expect in terms of new data plans?

thanks

It will apply straight away, and you will be billed for a partial allowance.

No comment on the other thing but be patient!

defiantshrimp

Yeah, the service is rather unreliable at the best of times but they are taking the piss at the moment. I was finally able to log in today, but whenever I try send a text I get an error message. Shocking service

2fivers

Site is down again for me.....

yop

Do we think this is gone on too long? I think for the BS thats going on with this we should be credited texts to our phones.

Kensington

It's pretty crazy, someone's obviously made a botch job in the upgrade. MyMeteor is no longer showing up any charges on my account. According to it, I have all 60 minutes calltime, and I haven't used any of my data add-on or sent any texts to other networks since the evening of July 29th. Guess I shouldn't be complaining really :P

Fresh Pots

Shouldn't this say August?

You Have Until 14-Sep-2009 to Use any Remaining Minutes & Texts. Enjoy!

Mimikyu

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kilsmum

Site is down YET again:mad::mad::mad::mad:

Pyro Boy

kilsmum wrote: »

Site is down YET again:mad::mad::mad::mad:

It's up for me have you tried logging in via this link ... https://www.mymeteor.ie/

I've found logging in on the front pages has more problems than this link

kilsmum

Pyro Boy wrote: »

It's up for me have you tried logging in via this link ... https://www.mymeteor.ie/

I've found logging in on the front pages has more problems than this link

Thanks Pyro Boy - I'll try that in future - never had these problems before - 'if it aint broke dont fix it" comes to mind!! Thanks Kilsmum:o:o:p

kmart6

yop wrote: »

Do we think this is gone on too long? I think for the BS thats going on with this we should be credited texts to our phones.

Lol....if only!

kilsmum

They should have left the site alone - having to trawl through pages of my bill to get to my present charges is a total pain - scrolling down was much more efficient - also the webtexts used to be displayed in the home screen when you logged in now they have a pitiful box like they used in the past that only shows up two digits for your remaining webtexts so if you have 278 webtexts left you can only see 27!!!! what was wrong with the old site??:mad::mad::mad::mad:

Fresh Pots

kilsmum wrote: »

also the webtexts used to be displayed in the home screen when you logged in now they have a pitiful box like they used in the past that only shows up two digits for your remaining webtexts so if you have 278 webtexts left you can only see 27!!!! what was wrong with the old site??:mad::mad::mad::mad:

What browser are you using? All seems ok for me in Firefox and IE8.

Kensington

Remaining webtext amount working fine for me here in Firefox.
Agree with you on the Account History though - it'd make better sense if they listed newest charges first, instead of oldest charges first.

peckerhead

squared wrote: »

Shouldn't this say August?

You Have Until 14-Sep-2009 to Use any Remaining Minutes & Texts. Enjoy!

I have that too, both online and when I text My Minutes to 50104. I rang CS about it and they said not to worry, "The System" says until 14-Aug-2009.

Also none of my call history for August is showing up online. It says I still have 45/60 minutes to use, but that surprises me. Usually by the last week of my billing period I'd be down to my last 5 mins or so.

I'll be checking again come the 15th...

susanna

A couple of weeks ago I called up asking to switch tariff to Bill Pay Lite 25. Got my bill the other day for over €50, they'd switched me up to Talk 300. Rang them up earlier and the girl on the phone says Talk 300 is Bill Pay Lite (?) and that I must have run up an additional €25 in call charges (which I definitely did not). When I argued this and explained the charges on my bill, she told me she can't comment because she can't see my bill, and she asked me to call back tomorrow when the system might be working! Some customer service.

Managed to get onto My Meteor earlier and they definitely have me on Talk 300 - wouldn't let me see my bill though.

Sam Vimes

susanna wrote: »

A couple of weeks ago I called up asking to switch tariff to Bill Pay Lite 25. Got my bill the other day for over €50, they'd switched me up to Talk 300. Rang them up earlier and the girl on the phone says Talk 300 is Bill Pay Lite (?) and that I must have run up an additional €25 in call charges (which I definitely did not). When I argued this and explained the charges on my bill, she told me she can't comment because she can't see my bill, and she asked me to call back tomorrow when the system might be working! Some customer service.

Managed to get onto My Meteor earlier and they definitely have me on Talk 300 - wouldn't let me see my bill though.

Technically BPL 25 is talk 300. The way they do it is you're on talk 300 but they give you a €25 reduction. I'm on BPL 10 and the website has my tariff as Talk 60 (04).

They upgraded their website in the past few days and it's not working properly at the moment. I can't see any of my calls from August so I doubt she can either.

The first page of your bill is a summary of your charges (ex-vat I think) so you should count them up and make sure you didn't make that many calls. You might be on the wrong tariff but the fact that the website says you're on talk 300 doesn't mean you definitely are

Sam Vimes

If you log in and click My account->view bill summary you should be able to see a pdf copy of your last bill and there should be something like this on it:

Other Credits and Charges
Promotion - 14 Jul 8.2304 CR
Total Other Credits and Charges 8.2304 CR
Total Charges this Month (excl. VAT) 8.2304
VAT on Total Charges this Month ( 21.5% ) 1.7695 CR
Total Amount Due this Month (incl. VAT) 9.9999 CR

That's the €10 credit they give me back from talk 60 to drop the price to €10 a month. Your credit should add up to €25

kilsmum

Squared - Thanks for your advice re the browser - I didnt have Firefox installed on my Macbook - downloaded it and now I can see the remaining free webtext with all 3 digits - Thanks very much for the hint:D:D:D - Kilsmum

susanna

Thanks for the info Sam. No credit at all on my bill though, so I'll be back to them tomorrow!

Mimikyu

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kilsmum

Captain Morgan wrote: »

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AGREED:mad::mad::mad:

My billing is still stuck at July 31st so I dont know what my charges are from August 1st to today are:mad::mad::mad: - why didn't they just leave it alone?

Mimikyu

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chrislad

kilsmum wrote: »

AGREED:mad::mad::mad:

My billing is still stuck at July 31st so I dont know what my charges are from August 1st to today are:mad::mad::mad: - why didn't they just leave it alone?

Because it was a 10 year old system. Are you still using Windows 98?

Dankoozy

chrislad wrote: »

Because it was a 10 year old system. Are you still using Windows 98?

if it ain't broke don't fix it

this doesn't apply to windows 98 because that is broke. bsod anyone?

kilsmum

chrislad wrote: »

Because it was a 10 year old system. Are you still using Windows 98?

No I have a Macbook using Firefox

Jonathan

chrislad wrote: »

Because it was a 10 year old system. Are you still using Windows 98?

4 days total downtime, and nearly a week of no call details it hardly worth the upgrade.

And btw, windows 2000 is a pretty stable OS.

chrislad

Yeah, Windows 2000 is stable. But what if you want to do something that requires XP? There was nothing 'wrong', per se, with the older system, bar its age. It worked, and it worked well, but there was no scope for improvement and things would have stayed static.

No I have a Macbook using Firefox

Neither of which are operating systems....

But on that point, when the iPhone was released, it was only compatiable with 10.4.8 and above. It left users of 10.1, 10.2 and 10.3 who were perfectly happy with their OS unable to use a new product unless they upgraded. There are COUNTLESS complaints on here that Meteor have crappy data bundles or that they are too expensive. The reason for this was the system was too old to add new items. I'm sure all those people who had data noticed that their bills listed the data as time (hours, minutes, seconds) rather than data (kb, mb etc). The old system is why. This newer system will allow Meteor to introduce newer add ons, packages etc much much faster. Has there been teething problems? Obviously. Have they been massive ones? In my opinion, no. You can't check you call history? Hardly a massive thing. I can see how it would be annoying, especially when you want to keep an eye on your bill etc, but you can do that on your phone in the mean time. No one was without phone service or anything important (which I would deem to be calls, texts and internet access) for the duration (unless you were porting, in which case there were delays) so it's hardly the end of the world. As I said, some things were frustrating but at the end of it all, it'll be a much better system with a much brighter future. Look on the bright side: you don't work for Meteor customer care at the moment!!!!

Pyro Boy

I agree with you that it needs to be updated and the time it has taken is longer than expected but why not tell the customers that on the website? A simple message saying why it was still offline and when it was likely to be back would be helpful.

Jonathan

chrislad wrote: »

You can't check you call history? Hardly a massive thing. I can see how it would be annoying, especially when you want to keep an eye on your bill etc, but you can do that on your phone in the mean time.

Texting my minutes to what ever the number gives the same out of date information as the website.

kilsmum

Ok! my operating system is OS X on the MacBook

chrislad

Jonathan wrote: »

Texting my minutes to what ever the number gives the same out of date information as the website.

My apologies. I should have made myself clearer. I was referring to the built in call log that is on pretty much every phone.

Jonathan

chrislad wrote: »

My apologies. I should have made myself clearer. I was referring to the built in call log that is on pretty much every phone.

Ok. That is true.

But surely a notice that you will have to monitor them yourselves would have been helpful? By the time I noticed my minutes weren't decrementing, it was too late to start counting.

Kensington

Seems it's finally getting somewhere. All calls, texts and data usage up to to day now appears under my call history on mymeteor. The remaining minutes and data counters are still wrong though.

Mimikyu

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Jonathan

Captain Morgan wrote: »

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Mine are b0rked too.

Really taking the piss at this stage.

I hope there is a gesture for all this.

Bondvillain

Mine's knackered too.

kilsmum

Mine is still not working either - Grrrrrr:mad::mad::mad::mad:

Rsaeire

How many days has it been it since the work on the Meteor site was "supposedly" completed?

Mimikyu

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