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Disable Xbox Live Gold automatic renewal via Xbox.com - Finaly!

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Comments

  • #32
    allanb49
    Registered Users, Registered Users 2 Posts: 6,419 ✭✭✭allanb49


    Yeah links gone for me too and my cc they have is gone and out of date, Trying to get it cut off so i can get a card come dec, any help please?


  • #33
    Noobsaibot21
    Registered Users, Registered Users 2 Posts: 140 ✭✭Noobsaibot21


    Yes, you have to ring to turn off auto renewal. If you want to remove the card from the account for good, go to xbox.com > my account > manage payment options > remove (beside your card)

    * Note: you wont be able to remove the card if it is tied to a currently active gold subscription so you need to ring to turn off auto renewal first.


  • #34
    Amirani
    Moderators, Society & Culture Moderators Posts: 12,564 Mod ✭✭✭✭Amirani


    I called up today to cancel automatic renewal and everything was sorted within 5 minutes. It's a pain that it can't be done online but the customer service staff were fairly helpful.


  • #35
    speedboatchase
    Registered Users, Registered Users 2 Posts: 5,843 ✭✭✭speedboatchase


    So what's the number??


  • #36
    Qwert1
    Registered Users, Registered Users 2 Posts: 62 ✭✭Qwert1


    number is 353 12420758 from a mobile or 1800 509 186 from a landline. had to do it myself, not too much hassle and took about 5 minutes. complete joke that you have to ring them at all just to prevent the auto renewal, can't trust microsoft.


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  • #37
    Ghandee
    Closed Accounts Posts: 6,653 ✭✭✭Ghandee


    Called MS back in Dec 09 and asked that they removed my cc details and turn off auto renewal. The (sounded) Dutch? Guy I spoke to asked me why I was doing so, and I told him that the cost was too high, and that I could get codes online or from Smiths etc at almost half price.

    Did it stop them taking €59.99 from my account this month?

    Did it feck!

    Called them yesterday, gave out, they apologised profusely and issued a refund, spoke with an Irish guy who actually said that he could see that I asked for auto renewal to be cancelled and that it was a disgrace this wasn't followed through!

    Also, he couldn't explain why a B&M (smyths) were far cheaper than renewing by their own online service! ( smyths 39.99, vs MS 59.99}


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