Eircom tech guys.

Darksaga87

I’m having trouble with my broadband, So i called their helpline, they ran some test, said it looks ok, but my line drops frequently, Im on 7mb but i can’t remember when I was last getting it, currently, acording to speedtest.net, im getting at the most 3. Most of the time I’m getting less than 1.

Anyway, they have scheduled a techie to come out and look at it.

BUT. If the problem turns out to be my fault, they will charge me for the call out. I think that’s a bit rich TBH.

Can anyone advise on this? Have you delt with them before?

Thanks for the feedback.

RAWLiNGS

Darksaga87 wrote: »

I’m having trouble with my broadband, So i called their helpline, they ran some test, said it looks ok, but my line drops frequently, Im on 7mb but i can’t remember when I was last getting it, currently, acording to speedtest.net, im getting at the most 3. Most of the time I’m getting less than 1.

Anyway, they have scheduled a techie to come out and look at it.

BUT. If the problem turns out to be my fault, they will charge me for the call out. I think that’s a bit rich TBH.

Can anyone advise on this? Have you delt with them before?

Thanks for the feedback.

They probably asked you if you have alarm system, sky, etc connected to the line, and they probably asked you test it on the main phone line without the filters. If you did everything what they asked you to do, there should be no fee. Secondly, if it turns out the be your fault, you need to sign a form before they fix it. Let me know, if you have any more questions.

probe

Darksaga87 wrote: »

I’m having trouble with my broadband, So i called their helpline, they ran some test, said it looks ok, but my line drops frequently, Im on 7mb but i can’t remember when I was last getting it, currently, acording to speedtest.net, im getting at the most 3. Most of the time I’m getting less than 1.

Anyway, they have scheduled a techie to come out and look at it.

BUT. If the problem turns out to be my fault, they will charge me for the call out. I think that’s a bit rich TBH.

Can anyone advise on this? Have you delt with them before?

Thanks for the feedback.

Simply demonstrate that the problem lies with eircom. Disconnect everything attached to your phone line, aside from DSL, and prove that when you plug your modem directly into the eircom termination point in your home, you continue to have the problem.

Common problems that mess up DSL broadband include crappy home wiring, and phones made for the British or American market. The more attachments to your phone line = greater likelihood of probs.

Darksaga87

I done all the test the asked, have sky, but not connected to phone line, unplugged main phone line, no alarm (prob shouldn't have put that online haha) but the only things that go onto phone line is the phone and the B/B. I use the xbox on it, all the time, very slow speed, at the moment its absolutely horrible!!

RAWLiNGS

Darksaga87 wrote: »

I done all the test the asked, have sky, but not connected to phone line, unplugged main phone line, no alarm (prob shouldn't have put that online haha) but the only things that go onto phone line is the phone and the B/B. I use the xbox on it, all the time, very slow speed, at the moment its absolutely horrible!!

The phone and the modem connecting via a small little adapter, right? disconnect it, plug the modem directly in, see if that helped. if it didn't try it on the main. if its not working on the mains, then its most likely a fault somewhere.

Darksaga87

RAWLiNGS wrote: »

The phone and the modem connecting via a small little adapter, right? disconnect it, plug the modem directly in, see if that helped. if it didn't try it on the main. if its not working on the mains, then its most likely a fault somewhere.

tried that the other day, no change. Funny the helpline guy never asked me to do that.

RAWLiNGS

Darksaga87 wrote: »

tried that the other day, no change. Funny the helpline guy never asked me to do that.

so if you did all that dont worry, there should be no callout charge

Epeen

I have the _EXACT_ same problem

Check my thread: http://www.boards.ie/vbulletin/showthread.php?t=2055623562

Eircom are so ****ing ****. I cant believe how atrocious ireland is in terms of internet as compared to other countries.

The tech came out to my place, said everythings fine, i got charged nothing but my internet is still ****ING **** 2 months later. Good luck with your problem; if you can get it fixed or even get eircom to acknowledge their service is crap and needs fixing, let me know how you did it.

Darksaga87

My problem is also a few months old, after 6 or 7, you better hope i have nothing to do online, i use my xbox for CoD, even that is stretch. Opening pages, refreshing, im looking at about 40 sec's for a page to even appear. these are my results: im on a 7mb line.

Ricky91t

That ping is brilliant!:pac:

Have you sent then links to speedtests at different times of the day connected to your lan port on the eircom router?If those speeds are from that it's nothing to do with you..

Darksaga87

its usually better than that during the day, but not by much, i tested that just as i was posting.

Im using wireless.

Germag

My tests show: dload 2.56Mb/s upload 0.31Mb/s and ping 34ms. I'm on 3Mb near ratoath. Nearest exchange 3miles away. What do you think of these results?

Darksaga87

Germag wrote: »

My tests show: dload 2.56Mb/s upload 0.31Mb/s and ping 34ms. I'm on 3Mb near ratoath. Nearest exchange 3miles away. What do you think of these results?

your getting what you pay for. good results.

spamme

Darksaga87 wrote: »

I’m having trouble with my broadband, So i called their helpline, they ran some test, said it looks ok, but my line drops frequently, Im on 7mb but i can’t remember when I was last getting it, currently, acording to speedtest.net, im getting at the most 3. Most of the time I’m getting less than 1.

Anyway, they have scheduled a techie to come out and look at it.

BUT. If the problem turns out to be my fault, they will charge me for the call out. I think that’s a bit rich TBH.

Can anyone advise on this? Have you delt with them before?

Thanks for the feedback.

Hi Darksaga

You wouldn't happen to be in Wicklow town?

I have exactly the same problem, and had no DSL available from approx. 6:30 on Saturday through to approx 7pm yesterday ... logged a call on Saturday with eircom, and to be honest, the guy went through all the bits and pieces. I have a PhoneWatch alarm, and he actually had the nerve to ask me if I had installed in myself!

I have the dual port point that was installed by eircom (DSL on left, Phone on right), and the PhoneWatch cable goes straight into the back of it. They asked me all the usual, what was connected, and believe it or not, the only things connected are PhoneWatch alarm, DSL modem and 1 phone - all through the dual port socket!!

They apparently have scheduled a techie, but also warned me that if it was my fault I would be charged.

So now, I'm waiting on a techie to call out, but to be honest, I don't think that they will do anything, just say it's working fine ... depends on the time of the day that they call out ... there's certainly no way that they will acknowledge a problem at the exchange anyway ...

I'm seriously considering moving to another provider at this stage ....

- S

Darksaga87

I live in Drogheda. the exchange is just around the corner from me.

If they tell me its working fine, they will switched off with in 10 mins of that statement

abakan

And the exact same problem that I have here aswell.

absoutly terrible download/upload times. Eircom dont seem to want to fix it but they are quite willing to charge me for a 7 MB line when I have never got close to that speed.

I remember I was in Terenure on a 1Mb line and its was better than what I have now.

How do we get this sorted?

Darksaga87

If they get it sorted and working at what im paying for, i might hold onto them, if not.....

dub45

A lot of you seem to be on the 7Mb product. Lots of lines are simply not up this speed so the first thing to look at is your line stats. They can account for many of the type of problems listed here.

And far be it from me to defend any isp but any regular visitor to this forum will know that there are loads of threads here headed 'Problems with xxxx isp'' and it emerges eventually that the problem has nothing got to do with the isp at all and that a minimal amount of diagnosis would reveal this.

hightower1

dub45 wrote: »

A lot of you seem to be on the 7Mb product. Lots of lines are simply not up this speed so the first thing to look at is your line stats. They can account for many of the type of problems listed here.

And far be it from me to defend any isp but any regular visitor to this forum will know that there are loads of threads here headed 'Problems with xxxx isp'' and it emerges eventually that the problem has nothing got to do with the isp at all and that a minimal amount of diagnosis would reveal this.

Truer words.

Epeen

dub45 wrote: »

A lot of you seem to be on the 7Mb product. Lots of lines are simply not up this speed so the first thing to look at is your line stats. They can account for many of the type of problems listed here.

And far be it from me to defend any isp but any regular visitor to this forum will know that there are loads of threads here headed 'Problems with xxxx isp'' and it emerges eventually that the problem has nothing got to do with the isp at all and that a minimal amount of diagnosis would reveal this.

Actually they even dropped my speed down to 4 or 5mb to see if that was the problem - it was still exactly the same.

I can say for sure the problem i have isnt my side but theyre uninterested in fixing the issues their side.

dub45

Epeen wrote: »

Actually they even dropped my speed down to 4 or 5mb to see if that was the problem - it was still exactly the same.

I can say for sure the problem i have isnt my side but theyre uninterested in fixing the issues their side.

What are your line stats?

chopperbyrne

Darksaga87 wrote: »

My problem is also a few months old, after 6 or 7, you better hope i have nothing to do online, i use my xbox for CoD, even that is stretch. Opening pages, refreshing, im looking at about 40 sec's for a page to even appear. these are my results: im on a 7mb line.

You say it's after six or seven so that points to it being a contention issue in your area rather than anything else. No amount of work in your home or with your equipment will fix that.

If you are using the Netopia, open up your web browser and browse to 192.168.1.254

On there you should see what speed the line is synched at. Post that or even just a screengrab of the modem status page.

Epeen

Downstream Upstream
Max Allowed Speed (kbps) 7584 672
SN Margin (dB) 11.00 12.00
Line Attenuation (dB) 18.00 9.00
CRC Errors 3 1

blarg

Epeen

chopperbyrne wrote: »

You say it's after six or seven so that points to it being a contention issue in your area rather than anything else. No amount of work in your home or with your equipment will fix that.

bingo

although mines fairly choppy in the daytime as well lately

Darksaga87

My speed is actually never good, its after 6 that it drops to less than 1mb. during the day, i may be lucky to get 3.

but i will post stats in a bit.


do oyu need anything else?

Darksaga87

some more

Line State Up
Modulation DMT
Data Path Interleave


Downstream Upstream
Max Allowed Speed (kbps) 7168 384
SN Margin (dB) 12.00 8.00
Line Attenuation (dB) 43.00 25.00
CRC Errors 0 2

chopperbyrne

Darksaga87 wrote: »

My speed is actually never good, its after 6 that it drops to less than 1mb. during the day, i may be lucky to get 3.

but i will post stats in a bit.


do oyu need anything else?

Everything looks fine. The attenuation could be a little lower, but shouldn't be causing your problems.

I'd edit your image though if I was you to blank out the IP Address as there is always someone who'll try take advantage of that information if they know of it.

Maximus_Laggus

Had same problem with my Eircom alledged 3 Meg line. Was only getting .5 meg most of the time. Sometimes it wasn't even connecting at all. Eircom support said the line was fine but would send out an Engineer to confirm. If wasn't there fault they would charge me blah blah.. Anyhow, I asked them what the contention ratio (amount of users using the same line) was and they said 48-1. I told them it was 24-1 when I signed up to Eircom a couple of years ago. It turns out this is the problem.
I did get 2 months free broadband from them as compensation and the line has improved, but at peak times it drops to 1 meg or less. I'd say thats same problem as you!

Darksaga87

Just got a call from the engineer, he said once it is connecting, its not his proplem.
Said to call back help desk, nothing he can do!!!

getting Pissed off now.

cpu-dude

Eircom reached new heights for me today.

Was setting up BB in a house yesterday with a brand new Netopia 2247. The router was getting a sync of 1024/256 kbps (cancellation profile or inactive port). So I thought, handy fix now - just give Eircom a bell for sort it.

Eircom's solution? Install the Eircom CD to "activate" the router. :eek:

Unbelievable! The fault is now logged. :rolleyes:

lucernarian

That attenuation is way too high. 43dB really is the most that 7mbps ADSL1 could handle. I'd get that speed lowered a bit if possible, so that you don't have to put up with the internet cutting off.

How far away are you from the Boyne Centre??

It sounds like contention alright. I've been noticing minor slowdowns in the evening on Perlico (perlico and eircom share most of the exchange equipment.) and I'm on 1 mbps! I think ping speeds were fine however. I'll check this evening.

Epeen

I was told today that because i have 103gb downloaded and 18gb uploaded so far this month thats the reason i am getting 60% packet loss :rolleyes:

Unfortunately that logic is retardation at its highest since i was away for the month of july and had downloaded nothing, the day i got back i still had the 60% packet loss.

Maximus_Laggus

Sounds like they throttled your speed. Thats a punishment for using up too much bandwidth that some ISP's are known to do. They purposefully lower your speeds. It's also the reason that people sharing your line (contention ratio) are experiencing slow speeds. If 48 other people were sharing the line and downloading the amount that your downloading it will bottleneck to dialup speeds.

It does seem like an excessive amount to download in a month in fairness:eek:

Epeen

Maximus_Laggus wrote: »

Sounds like they throttled your speed. Thats a punishment for using up too much bandwidth that some ISP's are known to do. They purposefully lower your speeds. It's also the reason that people sharing your line (contention ratio) are experiencing slow speeds. If 48 other people were sharing the line and downloading the amount that your downloading it will bottleneck to dialup speeds.

It does seem like an excessive amount to download in a month in fairness:eek:

Actually he was ADAMANT that they werent throttling anything. Thats the thing - my download and upload speeds are the same, i just have 60% packet loss and massive ping spikes. The normal user would be unaffected but im a gamer so im constantly getting disconnected or kicked for high pings (because it spikes from 60ms to 2000ms)

I think he was a bit stupid like he thought i was downloading all the time every time but i tried to explain ive done ping tests on a cleanly installed computer with nothing using my internet and ive had the same spikes.

Anyway instead of seeing if i had a legimate problem he basically held me to ransom saying he wasnt taking the ticket any further because i might be asked to pay the EIGHT HUNDRED EUROs in charges of me going over my 50gb limit :rolleyes:

So ive changed to Smart Telecom. Eircom are ****ing useless.

Also; ive done 400gb in a month before Theyve just never brought it up.

Considering a proper h264 bluray rip is like 8-12gb, a 50gb limit is ridiculously stupid. Eircom have no sense.

Darksaga87

Is anyone familier with usind

cmd-

nestat /a

?

Ive run this, downloaded spybot and run it (as instructed by eircom) I still get like 50 tcp and udp lines, this i was told was bad, anyone know a fix for this?

steamjetjoe

I rang Eircom tech support today due to trouble setting up my wpa code. It turns out my wireless router is acting up. Speed tests on eircoms site ranged from 900kbps to 6036533kbps ( im on the 7mb package ).
Seemingly getting speeds over your 7000kbps means that the router is screwed. He is sending out a new router ( no charge ). What was interesting was when he said my speed should not be dropping below say 6000kbps no matter what time of the day/night. I have to test speeds with the new router and if they are below 6000kbps i have to contact them again using a ref number & an engineer will be sent out.

P.s I was dreading making the call to tech support. When a guy/girl answers with a foreign accent I feel like crying or hangin up. Either I cant understand them or they cant understand me. But this time the guy was irish and it made a big difference trying to resolve the problem over the phone:D

watty

yes

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings>netstat /a

Active Connections

  Proto  Local Address          Foreign Address        State
  TCP    satduo:auth            satduo:0               LISTENING
  TCP    satduo:epmap           satduo:0               LISTENING
  TCP    satduo:microsoft-ds    satduo:0               LISTENING
  TCP    satduo:21086           satduo:0               LISTENING
  TCP    satduo:1032            localhost:1033         ESTABLISHED
  TCP    satduo:1033            localhost:1032         ESTABLISHED
  TCP    satduo:1034            localhost:1035         ESTABLISHED
  TCP    satduo:1035            localhost:1034         ESTABLISHED
  TCP    satduo:1168            localhost:1169         ESTABLISHED
  TCP    satduo:1169            localhost:1168         ESTABLISHED
  TCP    satduo:1176            localhost:1177         ESTABLISHED
  TCP    satduo:1177            localhost:1176         ESTABLISHED
  TCP    satduo:netbios-ssn     satduo:0               LISTENING
  TCP    satduo:1036            irc.playerofgames.com:6667  ESTABLISHED
  TCP    satduo:1055            78.157.104.119:27923   ESTABLISHED
  TCP    satduo:1556            gv-in-f157.google.com:http  ESTABLISHED
  TCP    satduo:1562            lm-in-f100.google.com:http  ESTABLISHED
  TCP    satduo:1563            lm-in-f100.google.com:http  ESTABLISHED
  UDP    satduo:microsoft-ds    *:*
  UDP    satduo:isakmp          *:*
  UDP    satduo:4500            *:*
  UDP    satduo:21086           *:*
  UDP    satduo:1054            *:*
  UDP    satduo:netbios-ns      *:*
  UDP    satduo:netbios-dgm     *:*

C:\Documents and Settings>

I know there is nothing evil running here.

These are
Connections of shares from my server.
IRC sessions
Web sessions
Skype connection/session

Run it with no programs running.

steamjetjoe

Im getting 52 TCP & 23 UDP which I believe is bad

watty

Look for Root Kits
http://www.gmer.net/

Identify all programs launching. Then Safe mode and edit registry to get rid of unwanted.
http://www.silentrunners.org/
(Occasionally on some DELLs identifies a Netopia keyboard driver as malware. Don't remove it from registry, it's not.)

Some skill needed. But unlike AV programs which will ALWAYS fail, these manual expert solutions work.

steamjetjoe

watty wrote: »

Look for Root Kits
http://www.gmer.net/

Identify all programs launching. Then Safe mode and edit registry to get rid of unwanted.
http://www.silentrunners.org/
(Occasionally on some DELLs identifies a Netopia keyboard driver as malware. Don't remove it from registry, it's not.)

Some skill needed. But unlike AV programs which will ALWAYS fail, these manual expert solutions work.

Thanks watty. Ill read up on the above info

dazdrog

steamjetjoe wrote: »

I rang Eircom tech support today due to trouble setting up my wpa code. It turns out my wireless router is acting up. Speed tests on eircoms site ranged from 900kbps to 6036533kbps ( im on the 7mb package ).
Seemingly getting speeds over your 7000kbps means that the router is screwed. He is sending out a new router ( no charge ). What was interesting was when he said my speed should not be dropping below say 6000kbps no matter what time of the day/night. I have to test speeds with the new router and if they are below 6000kbps i have to contact them again using a ref number & an engineer will be sent out.

P.s I was dreading making the call to tech support. When a guy/girl answers with a foreign accent I feel like crying or hangin up. Either I cant understand them or they cant understand me. But this time the guy was irish and it made a big difference trying to resolve the problem over the phone:D

strange ive the same problem and was told that theres nothing wrong with my router as i only had it replaced 2-3 months ago (even tho the one they sent me out is a referb job that went out of warrinty on 1/3/2007) there was nothing wrong with my original one in the first place, it was near bran new around 3 months old!!! and this so called "new" one is a lot worse!

am sick and tired of ringing up, ping times are crap, used to be 60-80 now i get anything from 120-200 useless for what i want. am also on the 7MB package, Line Attenuation is 29/15 dB and speeds are all over the shop, during the day they get as low as 1MB, thats after it spikes up to 25MB first then takes 4 or 5 mins to drop to 1MB before the test finishes

just tried 2 speed tests there and im getting this on speedtest.net



and on eircoms speedtest its coming in at 36357kbps

when i try to download anything say from rapidshare it does nothing, even if i connect direct to my websites server and try to download a file from it, it fails! have been ringing them now for the last month complaning about this and they keep telling me that they will get someone to look into it bla bla bla takes down my mobile number, promise call backs that i never get and so on

really am getting fed up with it and would change ISP if there really was a decent option from eircom in drogheda, i was also told that its my computer thats the problem and theres no faults with their equipment! its not as ive a fresh install of windows 7 running thats just over a week old with no programs installed apart from windows live messenger!

is there anything i can do about this?

Darksaga87

Im in Drogheda myself, i suffer some of the same issues, although mine never gets a spike of 25mb, it rarely reaches more than 3mb.

dazdrog

this is becoming a joke! just off the fone once more, and once again they said theres no problems with my line

if theres no problem why is it so poor?

cpu-dude

dazdrog wrote: »

this is becoming a joke! just off the fone once more, and once again they said theres no problems with my line

if theres no problem why is it so poor?

You don't get pings like that with a DSL service unless something in between is causing it.

Are you connecting wirelessly or with a cable to your router? If wireless, do the same test with a LAN cable connected.

dazdrog

connecting thru the yellow ethernet cable, i dont use the wireless at all so have it turned off

dub45

dazdrog wrote: »

connecting thru the yellow ethernet cable, i dont use the wireless at all so have it turned off

Whats your Snr?

dazdrog

Speed 7168/384 (kbps)
Line Attenuation 29/15 dB

is that right?

steamjetjoe

dazdrog wrote: »

strange ive the same problem and was told that theres nothing wrong with my router as i only had it replaced 2-3 months ago (even tho the one they sent me out is a referb job that went out of warrinty on 1/3/2007) there was nothing wrong with my original one in the first place, it was near bran new around 3 months old!!! and this so called "new" one is a lot worse!

am sick and tired of ringing up, ping times are crap, used to be 60-80 now i get anything from 120-200 useless for what i want. am also on the 7MB package, Line Attenuation is 29/15 dB and speeds are all over the shop, during the day they get as low as 1MB, thats after it spikes up to 25MB first then takes 4 or 5 mins to drop to 1MB before the test finishes

just tried 2 speed tests there and im getting this on speedtest.net



and on eircoms speedtest its coming in at 36357kbps

when i try to download anything say from rapidshare it does nothing, even if i connect direct to my websites server and try to download a file from it, it fails! have been ringing them now for the last month complaning about this and they keep telling me that they will get someone to look into it bla bla bla takes down my mobile number, promise call backs that i never get and so on

really am getting fed up with it and would change ISP if there really was a decent option from eircom in drogheda, i was also told that its my computer thats the problem and theres no faults with their equipment! its not as ive a fresh install of windows 7 running thats just over a week old with no programs installed apart from windows live messenger!

is there anything i can do about this?

Well the chap I spoke to was adamant that I should no be getting speeds over my 7mb package. He said it was down to the router & that my line is fine. If I got an average speed of 5000kbps I wouls be happy but the norm is 80kbps - 120kbps during the evenings:mad:

watty

dazdrog wrote: »

this is becoming a joke! just off the fone once more, and once again they said theres no problems with my line

if theres no problem why is it so poor?

That's DSL and not eircom's Mobile (resold Meteor)?

If that is a DSL line, something is very sick. Post the stats page as dub45 says.

(right click on it, select all, paste in post, or copy & paste relevent parts, or Alt Prt-Scn and paste in a paint/photo program and upload.)

dazdrog

how do i get this information? and yes its DSL and a 7MB package

Edit:- is this the info you's want?

Line State Up
Modulation DMT
Data Path Interleave


Downstream. Upstream
Max Allowed Speed (kbps) 7168 384
SN Margin (dB) 13.00 17.00
Line Attenuation (dB) 29.50 15.50
CRC Errors 22 2.

red_bairn

<<< TEST FROM EARLIER
<<< 2nd TEST
<<< ONE I JUST DONE

Epeen wrote: »

Actually he was ADAMANT that they werent throttling anything. Thats the thing - my download and upload speeds are the same, i just have 60% packet loss and massive ping spikes. The normal user would be unaffected but im a gamer so im constantly getting disconnected or kicked for high pings (because it spikes from 60ms to 2000ms)

I receive packet loss from checking on pingplotter standard. I get lag spikes every minute or so for a duration of about 5secs...

Anybody know why this could be?