Er excuse me?!!!!!!!

This

Was shopping last night... man bag, check, shoes check, books check....... noticed ann summers had a sale so I had a wander in.... all the sale stuff was not my style ...... was looking at a few other bits and picked up a nice black skirt that you wear with suspenders ....... was looking at sizes small or medium hmmmmm then all of a sudden a sales lady swoops in 'hold on a sec hun, i'll see if they have any larges for you' and walks off towards the back.

................................. right.

it would be a bit more polite to say 'do you need a hand' etc not just decide im looking for a large and go and get me one!!!

so anyways she comes back and trys to hand me to the large, i said 'i think im ok thanks im just gonna try these 2 on' she says 'are you sure?' i smile and walk into the fitting rooms.

so decide on the small... pick up a top which is a medium coz i have bigish boobies.... get the to the till she is there.

i put my stuff up and she makes this face at me and shouts to her friend, 'this girl is trying to get a small, dont you think she would be much better in a large?'

this point im just mad and demand to see the manager..... o guess what she is the bloody manager!!!

online shopping in future!!!!!!!

mink_man

you're excused!

Malari

This wrote: »

Was shopping last night... man bag, check, shoes check, books check....... noticed ann summers had a sale so I had a wander in.... all the sale stuff was not my style ...... was looking at a few other bits and picked up a nice black skirt that you wear with suspenders ....... was looking at sizes small or medium hmmmmm then all of a sudden a sales lady swoops in 'hold on a sec hun, i'll see if they have any larges for you' and walks off towards the back.

................................. right.

it would be a bit more polite to say 'do you need a hand' etc not just decide im looking for a large and go and get me one!!!

so anyways she comes back and trys to hand me to the large, i said 'i think im ok thanks im just gonna try these 2 on' she says 'are you sure?' i smile and walk into the fitting rooms.

so decide on the small... pick up a top which is a medium coz i have bigish boobies.... get the to the till she is there.

i put my stuff up and she makes this face at me and shouts to her friend, 'this girl is trying to get a small, dont you think she would be much better in a large?'

this point im just mad and demand to see the manager..... o guess what she is the bloody manager!!!

online shopping in future!!!!!!!

:eek: And you didn't SAY anything to her? There is no possible way I could stop myself from saying something devastatingly cutting to her in that situation!

minidazzler

Worst salesperson EVER.

If I were female and any salesperson presumed to know my sizes better than me, I don't think I wouldn't be too happy.

I think it's odd you didn't just leave after her rude introduction. How did she know you were definitely buying?

With sales tactics like that, who needs to hire mediocre employees.

Sir Digby Chicken Caesar

well no actually alot of consumers wouldn't know their own sizes best, and maybe you looked like a large. The fact that you got so sensitive about it kinda lends weight to the managers point as well.

ohthebaby

If you felt uncomfortable I'd write a letter to Ann Summers headquarters.

Include her name if you got it too.

There's no need for behaviour like that.

Malari

Captain Mords Spiced 42 inch Bum wrote: »

well no actually alot of consumers wouldn't know their own sizes best, and maybe you looked like a large.

Beside the point unless you ask for assistance.

Captain Mords Spiced 42 inch Bum wrote: »

The fact that you got so sensitive about it kinda lends weight to the managers point as well.

Does it? So you can only really be offended by an insult if it's true?

Sir Digby Chicken Caesar

I think it says alot about you that you consider the suggestion you would need a large sized item to be an insult.

A Primal Nut

Captain Mords Spiced 42 inch Bum wrote: »

I think it says alot about you that you consider the suggestion you would need a large sized item to be an insult.

Not sure if you are a man or a woman but I'm pretty sure most girls I know would be offended if someone told them three times they are a large size.

For me, it would just be annoying if they kept saying I was choosing the wrong size.

stiff kitten

god...how rude!

i mean you could have been picking up something that you're skinny friend was thinking about getting when ye were shopping in there before and asked you to buy it...

just because you pick up something small doesn't mean anyone should presume its for you.. sounds really unprofessional to come to over and advise you to go for a large....

i would've tried on lots of stuff in the shop in anger and left everything in a mess for her to hang up again!

the joys of the customer!

chickenhawk

Captain Mords Spiced 42 inch Bum wrote: »

I think it says alot about you that you consider the suggestion you would need a large sized item to be an insult.

That's bull! If someone implied I needed something two sizes to big for me then i'd be annoyed especially if I didn't ask for help in the first place. I keep myself in good shape and if I went into a shop and someone insulted me by shouting across the shop to a friend of theirs that they think I am bigger then I know I am then I'd have a serious problem with them. All that says about me is that I won't let some tool behind a counter who's have a bad day treat me like crap.

But I'm a guy so we get left alone in shops by staff thank god!!

Sharlovesjohn

the op was comfortable with the smaller size?
Id be quite hurt if someone (i didnt know) suggested I needed to go up 2 sizes in something i felt comfortable in fact is manager didn't even suggest it
Ive been measured in there twice wrongly.

Carsinian Thau

That manager was way out of line. The shouting across at her colleague was quite bad as well.

I think you should write a letter of complaint. If nothing more, it'll make you feel better.

MelanieC

Did you end up buying it? I would've thrown it in her condescending face. She has no right to humiliate and judge you like that. I think you should definitely write an outraged letter, can't do any harm anyway.

Frankiestylee

Yay letter of complaint!

Linguo

What a supercow!!!

I'd say she was having a bad day about herself and was jealous cause you looked nice!

Or maybe she has no one to buy nice undies for!

RxQueen

amaze's me though that she acted like that, considering now when you walk into the likes of the make up place's in arrontts they are pratically falling over ya, and beinging nothing but nice, i never got that before!

This

This wrote: »

i put my stuff up and she makes this face at me and shouts to her friend, 'this girl is trying to get a small, dont you think she would be much better in a large?'

That woman is an oaf.

convert

If it was me I'd have told her where to go, dropped the stuff on the counter and walked out. I hate rude shop assistants, and the fact that she was a manager makes it all the worse.

A letter of complaint is a good idea. Send it to both the store in question, though I doubt you'll hear back from either.

Would you consider returning the stuff, telling them that it didn't fit and you actually need the next size down?!

This

Captain Mords Spiced 42 inch Bum wrote: »

I think it says alot about you that you consider the suggestion you would need a large sized item to be an insult.

yes your right. ive been crying for the past 24 hours because someone thinks im a large..... god how will i go on??????


I am not offended/insulted/upset because she thought I was large.
I am pissed off because of her manner. she was arrogant and rude.
If she was trying to make me buy a smaller size when I was larger Id be equally as pissed.

Ollchailin

Was in a shop in Kilkenny today and was looking at a dress- the shop assistant comes over saying "oh that's lovely, it'd hide all your lumps and bumps"....... eh, thanks missus!!

I know I'm a size 14 and not a size 10 like her, but Jaysus, do some people have any tact?? I honestly think some people have nothin goin on upstairs- could she not have said "oh, I've tried that dress too, it's really flattering on", or something a bit more professional like that?

So OP, I can sympathise- I wasn't looking for any assistance either, and Ms. Thicko McBigMouth comes waltzing over with her "helpful comment" (not). Feck off and leave us alone!!

kizzyr

A Primal Nut wrote: »

Not sure if you are a man or a woman but I'm pretty sure most girls I know would be offended if someone told them three times they are a large size.

For me, it would just be annoying if they kept saying I was choosing the wrong size.

+1.
I love the Wolford tights which although expensive are wonderful and last forever and when I was away on holidays I spotted a Wolford shop. As with almost everything else they are way cheaper abroad than they are here so in I went with my cash at the ready. Sales girl arrived up and asked if she could help. I told her what I wanted and that I wanted them in a large. She looked at me and said "no, not large". I laughed and said that it was for the length rather than the width and that the longer ones tended not to have a hole after my big toe poked through. Again she said no, I was taken aback at this and turned the pack over and pointed that large was for anyone 5' 8" tall and over and said that I was 5' 8". She stood back and said "no you're not" !
This went on for a while until I realised that it was a crazy situation, I've been 5' 8" for years now and couldn't understand why my height was such an issue for this woman. In the end I handed the tights back to her and walked out.

Snowie

minidazzler wrote: »

Worst salesperson EVER.

If I were female and any salesperson presumed to know my sizes better than me, I don't think I wouldn't be too happy.

I think it's odd you didn't just leave after her rude introduction. How did she know you were definitely buying?

With sales tactics like that, who needs to hire mediocre employees.

actuly i can say that sales people can size people up better then them selves in booth women and men....

sunnyside

Captain Mords Spiced 42 inch Bum wrote: »

maybe you looked like a large.

A size large in a lot of that designer gear is only around a 10-12. Not sure if "designer" is the right word for Ann Summers but you'll understand what I mean. Some of that stuff is designed to fit 15 year olds who are a size 6. If you have any curves at all she might have been right about the bigger size.

She shouldn't have said it though, unless you asked for advice. The "those are a really small fit, most people need a bigger than usual size, do you want to take both sizes to the changing room just in case?" line would have been better.

Lorrs33

What a bitch! I don't think I'll be shopping in there again. The only comment made to me so far from a sales girl was "they always come back", as my friend and I were there earlier and decided to return later once we'd done some shopping. Didn't find it snotty, but what she said to you certainly was! You should write a letter of complaint! She answers to someone!

LivingDeadGirl

I really don't see the point in coming on here bitching about it, you should have said something at the time, she can't know she's tactless unless someone tells her.

RxQueen

LivingDeadGirl wrote: »

I really don't see the point in coming on here bitching about it, you should have said something at the time, she can't know she's tactless unless someone tells her.

she did ask to speak to the manager!

LivingDeadGirl

Yeah but she didn't make a complaint.

phasers

Complain to who? the manager?


OP that was such a bitchy thing for her to do, some people have serious attitude problems and should not be working in retail!

Corb

Complain to the shop then, there's someone above the manager. I don't think Ann Summers the company would be too happy with her attitude.

phasers

Corb wrote: »

Complain to the shop then, there's someone above the manager. I don't think Ann Summers the company would be too happy with her attitude.

Oh she should definitely complain to the company, but she couldn't exactly complain in the shop. I doubt the manager would do anything with a complaint about herself :pac:

upthedub

This wrote: »

Was shopping last night... man bag, check, shoes check, books check....... noticed ann summers had a sale so I had a wander in.... all the sale stuff was not my style ...... was looking at a few other bits and picked up a nice black skirt that you wear with suspenders ....... was looking at sizes small or medium hmmmmm then all of a sudden a sales lady swoops in 'hold on a sec hun, i'll see if they have any larges for you' and walks off towards the back.

................................. right.

it would be a bit more polite to say 'do you need a hand' etc not just decide im looking for a large and go and get me one!!!

so anyways she comes back and trys to hand me to the large, i said 'i think im ok thanks im just gonna try these 2 on' she says 'are you sure?' i smile and walk into the fitting rooms.

so decide on the small... pick up a top which is a medium coz i have bigish boobies.... get the to the till she is there.

i put my stuff up and she makes this face at me and shouts to her friend, 'this girl is trying to get a small, dont you think she would be much better in a large?'

this point im just mad and demand to see the manager..... o guess what she is the bloody manager!!!

online shopping in future!!!!!!!

Her jealously will get her know were;)
Ring her head office..

rebel girl 15

what an ignorant twit! Her reaction was completely unwarrented - OP you are so right to be angry! If thats what customer service is like, I'd stay out of there!! Your size should be no issue to her, unless you ask for help. That kind of bitchness gets on my nerves! She should have the cop on to keep her big mouth shut - was she young or old by the way??

Corb

phasers wrote: »

Oh she should definitely complain to the company, but she couldn't exactly complain in the shop. I doubt the manager would do anything with a complaint about herself :pac:

That's what I meant, complain to Ann Summers themselves, she's hardly going to complain to the woman in question :pac:

RxQueen

write a letter to Ann summers stating the incident..

at time like this people in retail/ & who deal with the public should be bending over backwards to be extra nice to the customer... i know i am

WindSock

In a shop like Ann summers she should know how to be discrete in dealing with customers. Probably would have been good to get your own back on her by asking her loudly what is her favourite dildo to get off on?

Frankiestylee

You could just do a Pretty Woman on it and go back with a load of La Senza bags (they only need to look full ) and the aul "Remember me? You guys work on commission right? Big mistake. Huge." and walk off

Abi

Asking if you needed any help with sizes should have sufficed, and only once. She doesnt even sound like she was being bitchy about it, I think she was just dumb as fcuk by the sounds of it.

vixenbees

This happened me before too but it was in vietnam where the girls are teeny tiny!

The woman working in the place had a valid point when I went for a medium, she goes "XL for you!".. for a second I was thrown off not knowing how to take it and then I just burst out laughing realising an XL there is really a small-medium for us in Ireland.

Are ann summers stuff small fitting? she might have known that specific item or material was tight fitting..? some lycra stuff can give you lumps and bumps where theres no need so she may have been trying to steer you in the right direction.

PrettyInPunk

No matter what the sizes were that is just plain rude...complain now!

Kimia

Assuming that all sales people know your size automatically just because they are sales people is a load of crap. And I don't care if someone posts back saying that it's experience, they are used to it, bla bla bla.

I know myself and my size better than anyone else in the entire world, and if someone assumed that they knew it better than me, and not only pushed their opinion on me, but also yelled it out to someone else, I would be furious!

How dare she. I would be enraged, Oh god even thinking about it now makes my blood boil. I would have said 'Excuse me, but why are you shouting to your collegue about me. I have told you several times that I do not need any help and I would appreciate if you could refrain from commenting on a matter that is simply none of your business. I will not be shopping here again, and I will make a formal complaint against your horrific customer service and sales skills. Good day.'

I do think it was out of stupidity though rather than malice.

The Sweeper

Years ago I walked into a shop in the Blackrock Shopping Centre and picked up a bottle of conditioner that I normally use, designed for curly hair. I had a cap on, that I took off when I entered the store, and I'd been wearing a ponytail all day, so my hair was flat to my head.

Go to counter.

Salesgirl looks at bottle, looks at me and says "You do know this is for curly hair, right?"

I look at her and say "Yeah, that's fine, thanks."

She pushes it.

"No, I mean it's for hair that's already curly, it doesn't make your hair curly."

I just smiled and nodded and bought the product.

spinandscribble

it doesn't sound like she was being rude on purpose, she sounds overly helpful and too eager to "help". i mean leaping on you looking at a rack, instantly knowing theres no large and racing to the backroom without even being asked? like you said you've a large chest and maybe you like lingerie to fit a certain way whereas she's had it drilled into her DD/E and so on must wear larges. that paired with no tact is going to end in a mess. i'm wondering how on earth did she become store manager...

i've had something similar happen to me in victoria secrets except the reverse. i wanted a bra in a certain size and the girl kept going on "no no no a smaller size" ect. now i'd literally JUST been measured by one of her workmates and told my size (which i already knew but damn if those victoria secret girls ain't half pushy) and here was this girl trying to get me to go smaller. it ended in the changing room with me trying on the bra and proving her wrong lol (i was in a good mood and wanted to prove the girl wrong). she called my breasts "magically deceiving" and carried on so i was free to purchase.

nicola09

Letter of complaint for definite! You never know, you might receive some vouchers or something as compensation? Plus comments like that are tactless, what if you happened to be a recovering anorexic or something!

rantyface

When I was 12 and needed a new bra, the woman in Boyer's ASSUMED, based on my age, without taking off my massive baggy coat, baggy jumper and baggy t shirt that I was 34AA and got me to try it on. It barely covered my nipples and she insisted to my mother that it was the right size and I just "wanted to be grown up" when I said it was too small. Mam bought it, but I insisted we went elsewhere after. I was 32 D.
I was shy enough about my developing body and it was humiliating. I think I cried when she made me step out in the unfitting bra to adjust the straps for me.

Some people are too blunt to work in places like that, dealing with people's most sensitive body issues.

Blush_01

Complaints made in writing have to be dealt with (as a rule).

Abi

Blush_01 wrote: »

Complaints made in writing have to be dealt with (as a rule).

To the store managers superior- I might add. I'd state in the letter an expected reply date, and advise that if your complaint is not dealt with fairly you will be contacting their superior. The no-brainer that questioned her size repeatedly, and asked another staff member for her views on the matter happened to be the store manager.

I would definitely go through with a complaint. Think about it really, its not just a shop for the sexually liberated. Its also a place where some are first-timers looking to spice things up a little. Pushy cows like her need to be put back in her place. It isn't a thong from Pennys you are buying, the stuff in AS is over-priced, and now with added attitude.

Fcuk it. Go after her.

nicola09

rantyface wrote: »

When I was 12 and needed a new bra, the woman in Boyer's ASSUMED, based on my age, without taking off my massive baggy coat, baggy jumper and baggy t shirt that I was 34AA and got me to try it on. It barely covered my nipples and she insisted to my mother that it was the right size and I just "wanted to be grown up" when I said it was too small. Mam bought it, but I insisted we went elsewhere after. I was 32 D.
I was shy enough about my developing body and it was humiliating. I think I cried when she made me step out in the unfitting bra to adjust the straps for me.

Some people are too blunt to work in places like that, dealing with people's most sensitive body issues.

Salespeople are always trying to convince me to buy smaller bra sizes too, particularly when I was younger! Maybe it's just me, but is there a terrible gap in the market for bras suitable for girls of say 12 up? I remember I used to always end up with either those hideous "sloggi" white things or else horrible granny bras with big straps and no shape whatsoever! At that age, girls are incredibly self conscious and the last thing they want are ugly bras that give no shape and look awful in clothes! Its ok for girls who have smaller chests at that age because they can wear thouse training bras that are widely available but I was a 32C at 13 and found buying bras that weren't too slutty looking but still not horribly plain a terrible challenge!

sineadCharl

Can't believe how rude that shop assistant was! You must hve been in total shock! You poor thing, that would have sent me straight to a bag of crisps!

I remember I was out with my fiance and these kids/teenagers were walking past us, and one of them shouted at my fiance " Ugly ******"! I oculdn't believe it. My fiance honestly didn't care. I would have been done for GBH if that was me

And talking about bras, it's hard to get bras without padding that don't look like something your granny would wear. I have big boobs, don't need padding!

Larianne

I had a run in with the manager there (Ann Summers) too and I have never set foot in any of their shops since!

This

I wrote a letter so see if anything comes of it.... but they may just think i was being over dramatic *cough* :rolleyes:

got pictures and sent the bf to get me the stuff.... they were nice and pie to him....;)