UPC Broadband Performance

fricatus

Anyone else on UPC (NTL) broadband in the Dunmore Road area? For the past two nights the performance has been woeful.

I don't have anything else other than my own PC to compare to, but rebooting, changing browser, checking running processes, available memory, etc., changes nothing.

Everything's timing out, pages are taking ages to load. Anyone else experiencing the same problems?

TheFat

I'm in Viewmount with 20mbps UPC and its fine -
speed test results -
hmm seems my 20mbps is going a lot faster than it should be..

elbrop

Out in earlscourt myself

So no complaints about NTL from me.

paddy smith

im in lismore park

fricatus

Still crap this evening

Download 1.80 Mb/s
Upload 0.27 Mb/s
Ping 117 ms

TheFat, those are some results! Maybe you're getting my performance allocation too...

OK, back to the drawing board!

Thanks all!

wellbutty

10Mb heavily-used line in Farmleigh

dazftw

Its been fair bad up here in gracedieu the last while.

liar

im subcribed to there "highest" speed broadband yet its always terrible. gonna ring to complain after i pay my bill tomorow. no point in complaining while i owe them €130

renraw

Im in the city centre on their 20 meg line and download is at a miserable 3.48 and iv just received a bill for €103... Thats just ridiculous



bit better today

Trotter

Dunmore Rd... I'm still on the 3Meg connection. I know some people who were offered a free upgrade to 6 for some reason. I certainly wasn't! Should I be ringing them?

Aquos76

Trotter wrote: »

Dunmore Rd... I'm still on the 3Meg connection. I know some people who were offered a free upgrade to 6 for some reason. I certainly wasn't! Should I be ringing them?

First off, how much p/m are you paying for the 3mb, because if I am not mistaken, the original 3mb was first off upgraded to 6mb and then that went to 10mb. I was originally on the 3mb package when their packages were 1mb,3mb, and 6mb, and I am now on the 10mb package, but I am on that since the 10mb was introduced. I think I have to fill out a form online to get the free upgrade to the 10mb, but this form also tied me into a new 12 month contract, but I think thats nearly up at this stage.

TheFlatulator

ust a few questions, do you have NTL 250 cable modem (blue with big green lights)...

if so find some reason to get it replaced.... I had random disconnection problems got the new router and now I am always getting a descent rate when its not in peak hours.


7.30 pm and I am getting this




if try again later it will be up at 10 again...

Also are you in an estate? If so the cab boxes that they connect into maybe shared out. You need to test when no one else is on as well.check that all your cables are tight you would not believe what can cause slow connections

Kotek Besar

My NTL 20mb connection was up and down like a pro's drawers last night at about 11pm. Mostly down though. Restarting the modem didn't help either.

Still, having been a customer of NTL broadband in Ireland and the UK for at least the last 10 years, I'm impressed that the overall down time is remarkably low.

That's the beauty of cable broadband. Plug it in and it just.. works. This is why I wouldn't touch ADSL - ever.

baronflyguy

Yep NTL broadband connection was very bad last night out the Dunmore Rd.

JPA

baronflyguy wrote: »

Yep NTL broadband connection was very bad last night out the Dunmore Rd.

Michael Jacksons death broke the internet.

Scotchie

I'm on O' Connell St, on 10mb . no probs at all over the last few weeks. Maybe the breaking news about Wacko JAcko last night caused speed problems

Kotek Besar

JPA wrote: »

Michael Jacksons death broke the internet.

Actually, did you see the lightening last night?

JPA

benifa wrote: »

Actually, did you see the lightening last night?

I did alright. Related? I don't know.

renraw

This is just rubbish speed! I'd expect this at 7 in the evening and not at 5 in the afternoon! 20 meg line and its barely at 5 :mad:

Aquos76

lads, for those who are slagging off upc and their speeds, you do know that websites like speednet and irishspeedtest are not as accurate as some would like us to think they are.

If you want to get a true indication of your actual speeds, try downloading a file from here and leave it run for a minute or two and take note of your transfer rate. That will give you a more accurate speed test.

Trotter

Aquos76 wrote: »

First off, how much p/m are you paying for the 3mb, because if I am not mistaken, the original 3mb was first off upgraded to 6mb and then that went to 10mb. I was originally on the 3mb package when their packages were 1mb,3mb, and 6mb, and I am now on the 10mb package, but I am on that since the 10mb was introduced. I think I have to fill out a form online to get the free upgrade to the 10mb, but this form also tied me into a new 12 month contract, but I think thats nearly up at this stage.

Sorry for the delay answering this Q.. I was waiting for the new bill!

I was on the 1mb connection and I upgraded it to the 3mb ages ago.

I'm paying €22 a month for the 3mb.

Aquos76

Trotter wrote: »

Sorry for the delay answering this Q.. I was waiting for the new bill!

I was on the 1mb connection and I upgraded it to the 3mb ages ago.

I'm paying €22 a month for the 3mb.

Well you are on the correct package ok, the 10mb is €32 and 20mb is €42

Trotter

Aquos76 wrote: »

Well you are on the correct package ok, the 10mb is €32 and 20mb is €42

I think I'm gonna go to Sky anyway. For my €100 a month I'm giving to UPC, friends of mine are getting a lot more for their money.

I rarely if ever get the 3meg speed anyway.

Kotek Besar

Do you Sky do broadband in Ireland now?

baronflyguy

Trotter wrote: »

I think I'm gonna go to Sky anyway.

If you go to Sky then who would you get your broadband from? As far as I know Sky dont offer broadband to Rep Of Ireland customers. Last I heard was the following from someones blog....

Although sky offer a broadband service to its customers in the UK, there is no such service in Ireland. Many people have blamed ComReg, the government and Eircom for the absence of Sky broadband who currently offer speeds of upto 16Mb to its customers in the UK.

Correct me if I am wrong, but if Sky started offering Broadband there would be a lot of chatter and HUGE migration from UPC(NTL/Chorus).

Trotter wrote: »

I rarely if ever get the 3meg speed anyway.

Agree with you here buddy. Some load of crap. At least it is better than the placebo mobile phone internet, that is the biggest internet broadband con of them all. It's only good for reading emails when it works!!!!!.

JPA

Trotter wrote: »

I think I'm gonna go to Sky anyway. For my €100 a month I'm giving to UPC, friends of mine are getting a lot more for their money.

I rarely if ever get the 3meg speed anyway.

Have you complained? Because things can be fixed, with some minor tweaks by an engineer.

Trotter

JPA wrote: »

Have you complained? Because things can be fixed, with some minor tweaks by an engineer.

For ages I was getting less than 1mb and it took me CCing a mail to the director of consumer affairs to have it fixed. I suspect its a contention problem because it usually hovers around 2.5megs and drops off to 2ish when you'd expect the pipe to be busy.

Stokolan

Do you always use the same server for checking your speed? I find with the Irish servers I get crap results.






Sorry for the image spam but just wanted to compare 3 Irish and then London and Paris. As you can see the 2 latter are spot on my speed. also pinging better to london then anywhere here

Even tho the Irish tests are showing lower speeds, any time I go to download I always get full speed.

Dromineer

renraw wrote: »

Im in the city centre on their 20 meg line and download is at a miserable 3.48 and iv just received a bill for €103... Thats just ridiculous



bit better today

Be thankful you got those speeds.. am from teh city center, ad using the same package, and my speed aret anywhere near 1MB

I have tested other servers; checked my ping time with various places and it is desprate... UPC promised that i can game extremely well with their internet. Pff... please! So not true.

old gregg

10Meg line at 09:15. John's Hill area. Thankfully it was fast enough for me to get my Pixies tix at 9 but a serious slowdown in the last few weeks

nyquist

Anyone else lost their broadband connection out the dunmore road for the last 2 days?

When I rang the last 2 nights to complain I was told they were closed and to ring during normal office hours. OR go to their website :rolleyes:
How the hell can I go to their website when I had no internet connection.
Clowns.

I'm sending this from work.

Just wondering if anyone else has the same problem out the dunmore rd?
I'm in ardkeen village.

old gregg

O dear, I've used this service happily for several years and have been quite happy with it, until around a month ago when we started having regular downtime.

I'd be close to Ardkeen village and it was down last night and this morning but is sort of OK since lunch time. They keep waffling on about noise on the line which was acceptable a month ago but not now.

beazee

I've lost their service for the whole day, yesterday.
Rang them - "we are aware of the problem and dealing with it".
Finally it was fixed by 12 today.

City Centre location.

nyquist

I got a phone call at lunch time asking me to test it and I told them I couldnt because I'm working. They are going to ring me back at 7pm when I get home. I assume it is now fixed since you guys have experienced similiar issue and its now resolved.

The guy I was chatting to on the phone this morning was telling me there was a major fault in ferrybank and that I was on the same broadband line!!!!
He said engineers were fixing it this morning.
I told him I live at the other side of the river at another side of the city and he said 'oh'
Its mad that something in ferrybank can affect me out the dunmore rd area.

Thanks for your feedback. It helps when talking to the UPC helpdesk people who make it out I am the only person who is experiencing this.

JPA

Mine went down yesterday for an hour or less and the same today, in Ardkeen village.
I know the internet went down in ferrybank last night but that was DSL not cable so...

Paddy@CIRL

Mine went last night and again this morning. When it went last night I was told it was definitely not an area problem just something was broken at my end and that Wednesday the 5th August would be the earliest they could get someone out to me. Amazing how their service improves when you tell them to make sure their engineer brings a big enough ladder 'to take every piece of NTL sh*te off the house'

baronflyguy

DNS is mess up in the last hour, looks like it I am connect to old cached DNS cause I can get to some websites but not all websites.

I tried restarting modem but it makes no difference.
I also tried "ipconfig /flushdns" but didnt make a difference.

I'm getting loads of "Page Load Errors" in Firexfox (aka Page Not Found in IE)

Here is a few I tried that are not working for me in the last hour:
http://www.facebook.com
http://www.digg.com
https://www.opendns.com/start/

nyquist

BFG, I'm getting the same thing.
Page not Found - Connection Timeouts.

Must be a DNS issue cause I can get onto some sites like boards.ie, gmail and look at the news websites (rte, bbc etc).

Tellox

Exact same here. Photobucket is also down.

having msn connection issues too - however, meebo works fine.

edit:
Livejournal, steam and deviant art also down..nothing important gone yet then.

dazftw

Tellox wrote: »

Exact same here. Photobucket is also down.

having msn connection issues too - however, meebo works fine.

edit:
Livejournal, steam and deviant art also down..nothing important gone yet then.

xbox live is down for me including what you have said... I think we actually have to go asleep now :eek:

ow2h7nft1me9i4

Definetly DNS issues.
Happened to me last night from about 1.45am-ish until at least 4am.
Couldnt access most websites, msn etc. But was able to access google, youtube,ftp.
Also happened a couple of times last week.
Very annoying.

baronflyguy

Lincoln Low Stage wrote: »

Definetly DNS issues.
Happened to me last night from about 1.45am-ish until at least 4am.
Couldnt access most websites, msn etc. But was able to access google, youtube,ftp.
Also happened a couple of times last week.
Very annoying.

I agree it is very annoying. It stopped me doing some work I needed to do late last night.
It is good to know others have experienced the same problem. At least now when I report the issue to NTL I can tell them this has happened before and to other users here in waterford and they wont get me wasting time turning on and off the modem and asking me does that work.

dazftw

Its gone again for me tonight..

ow2h7nft1me9i4

Also gone on me tonight since about 15 minutes ago. Absolutly rediculous
Ntl will be gettin a call 2moro. Although I found them useless the last time I rang them.

honeybadger

same here no msn and no xbox live or ps3 home ,its happening a lot lately aswell

ow2h7nft1me9i4

It's happening way too much to be acceptable

dazftw

honeybadger wrote: »

same here no msn and no xbox live or ps3 home ,its happening a lot lately aswell

I feel your pain.. no xbox live for me either :mad:

Sully

Well I'm finding a lot of things not working. My radio can't get 2fm, south east radio or today fm. My car dropped 2fm tonight also. My tv isn't showing any irish channels and our server is down! Maybe UPC is just another problem!

dazftw

Im back in business now anyway...

Sully

Same time as our server lol. Bizzare night!

honeybadger

dazftw wrote: »

Im back in business now anyway...

Deadly