Noisy Neighbours and calling 112

Bren1609

Had noisy neighbours last night so I decided to call 112 and gave the details. One hour later at 3.45am I rang again and as I started to explain, the guard shouts "were very busy, its sat night and we'll get to it when we can" hangs up. I was so annoyed I rang back and was patched thru, same guard answered I asked for his name and he hung up"

Another hour goes by got the gf to call 112 this time and a banner answers. She then says that the guards have no powers and there is really nothing they could do but they would send someone over.

Needless to say, the guards never came and meanwhile the noise goes on until past 6am.

I'm seriously considering making a formal complaint.

jape

In fairness to them, 112/999 is for emergencies only. Did you try asking the neighbours to keep it down? Do you know them?

leeroybrown

Two things:

1) The Gardaí have no powers to do anything about noise. The general approach is to send someone out and have them ask that the noise be turned down. They can't do anything else.

2) You shouldn't have rung 112. It's an emergency number not a call line for those irked by their neighbours. Find out your local station number and use it for non-emergency calls. I not surprised that they didn't call out given that you were wasting emergency screening time.

MelonieHead

I believe the police cannot act upon a noise complaint until they recece three seperate complaints.

Relevant

It wasn't an emergency. The guy on the phone was short with you as you were potentially preventing someone who was faced with an actual emergency from getting dealt with quickly

Whitewater-AGS

MelonieHead wrote: »

I believe the police cannot act upon a noise complaint until they recece three seperate complaints.

Ah yes noise complaints lets clear this one up yet again. Noise complaints have nothing at all to do with the Gardai. If you have a noise complaint ring you local county council as its a matter for them to follow up.

Please dont call 999/112
Please dont ring your local station, And please dont start arguing with us when we tell you its not a matter for us to deal with.

Do call to ask you neighbour to keep it down.
Do call you county council.
Do keep a record of any other noise complaints

Murphy(Cork)

Ok maybe Bren should of know better than to ring a 112 number but he shouldn't of been treated like that, I think the person on the other end could of spared at least 10 seconds to explain that he can't deal with that sort of thing in a nice manner.

In future for that sort of stuff, ring your local station or Local council. And try not to refer to Female guards as 'Banners' :rolleyes:

About the noise issue, all the information is below

Click

timmywex

112/999 is for life and death situations, serious incidents or when property is in immiment danger


Unfortunately noise does not fit into this category!


As you can imagine in the early hours of sunday morning is by far the busiest time of the week. Every available unit would be around town or otherwise very busy.

There is one 999 phone in the station more than likely, and tbh, they dont want to have that in use when someone else could be trying to get through with an assault in progress or something that actually needs urgent garda attention.

All the gardai can do is ask for the volume to be turned down really, if they blast it out again 5 minutes later thats hard luck!


Make a complaint if you wish so, but at the end of the day, your the one who rang 112 with a total non emergency, get over it, and next time ignore it, or even go so far as ti ask them to turn it down. Theres enough to be done on nights without having to make sure someone sleeps soundly in their bed for the night

censuspro

Whitewater-AGS wrote: »

Ah yes noise complaints lets clear this one up yet again. Noise complaints have nothing at all to do with the Gardai. If you have a noise complaint ring you local county council as its a matter for them to follow up.

Please dont call 999/112
Please dont ring your local station, And please dont start arguing with us when we tell you its not a matter for us to deal with.

Do call to ask you neighbour to keep it down.
Do call you county council.
Do keep a record of any other noise complaints

Whitewater, parts of your comment reflect exactly whats wrong with AGS. Your effectively telling people not to call gardai when they have a problem.

Whitewater-AGS wrote: »

Please dont call 999/112
Please dont ring your local station, And please dont start arguing with us when we tell you its not a matter for us to deal with.

There's more to policing then taking down gangland criminals. First part of policing is dealing with the community and if you alienate yourself from the community then you'll never have an effective police force.

Also, isnt there something under public order about noise pollution in built up areas after 10pm? Or maybe it under Road Traffic for Cars beeping their horn after 10pm? Either way, doesnt excuse bad attitude on behalf of gardai and also doesnt explain why guard refused to give his name.

Whitewater-AGS

Census_Pro wrote: »

Not so sure that 100% accurate, isnt there something under public order about noise pollution in built up areas after 10pm? Or maybe it under Road Traffic for Cars beeping their horn after 10pm? Either way, doesnt excuse bad attitude on behalf of gardai and also doesnt explain why guard refused to give his name.

It is accurate and just in case you missed it the first time noise complaints have nothing to do with AGS its a matter for the county council.

He was on an emergency line wasting time giving details is wasting the emergency line.
The op can complain away calls to 999/112 are logged

Relevant

Census_Pro wrote: »

Your effectively telling people not to call gardai when they have a problem.

No, he is telling people not to call the EMERGENCY number for a non emergency that is not a garda matter

Whitewater-AGS

Census_Pro wrote: »

Whitewater, parts of your comment reflect exactly whats wrong with AGS. Your effectively telling people not to call gardai when they have a problem.

Yes i'm telling people not to ring us with problems which have nothing to do with us. If the tv goes in your house do you call the Gardai? No you call ntl or sky cause its a problem for them.

I'm a Garda I deal with criminal matters and matters relating to public safety, I cannot be expected to be all things to all people, so read my first post as its intended, to inform people who have noise complaints where to direct there calls.

Turner

Gardai sometimes call to houses to ask them to turn down the music out of courtesy.. because most poeple will say "oh my god its the gards we better turn down the music"

But unfortunately in todays society the gards mostly get told to f$%K off witht the door slammed in their face.

Gardai have no power to enter a house to turn down music, force sombody to turn down music or prosecute anybody for making noise in their own house.

Do not call 112 or 999 to report a house party or neighbours making noise and keeping you awake :rolleyes:

Call in yourself and ask them to turn it down.
Take note of the day and time.
Apply to your local district court for a noise pollution order if it is an ongoing problem.


If i had people calling me on a 999 number trying to explain that their neighbours were making noise, and i had 5 real 999 calls holding on the line i wouldnt waste anytime in terminating the call and telling the person what a 999 line is for!!

DCTF

Part 11 / 13 of the Criminal Justice Act 2006

Anti Social Behaviour Warnings

Legal Basis for ASBO’s
Anti-Social Behaviour Orders, more commonly known as ASBOs, were introduced in Part 11 and Part 13 of the Criminal Justice Act 2006 and came into force on 1st January 2007.
This legislation provides the Gardaí with a new means of dealing with anti-social behaviour, however existing legislation regarding Public Order may still be used.Refer: Criminal Justice (Public Order) Act 1994

What is an ASBO?

Anti-social behaviour occurs where a person causes or, in the circumstances is likely to cause, to one or more persons who are not of the same household as the person:
Harassment or
Significant or persistent alarm, distress, fear or intimidation or
Significant or persistent impairment of their use or enjoyment of their property.

Behaviour Warning

When a Garda becomes aware of anti-social behaviour the Garda may issue a behaviour warning to the person involved.
This must include a statement from the Garda saying that the person has engaged in anti-social behaviour and stating where and when it took place. It will also explain that failure to desist from such behaviour may result in an application to the courts for a Behaviour Order. The behaviour warning lasts for three months

Behaviour Order

In the case of people over 18 years of age, failure to obey a behaviour warning can result in an application to the District Court for a behaviour order. It is applied for in court by a senior member of An Garda Síochána. The issuing of a behaviour warning can be appealed to the Circuit Court. The order lasts for a maximum of 2 years or as specified in the order.

It is an offence not to obey a behaviour order, punishable by a fine of up to €3,000 and a prison sentence of up to 6 months.

It would be my interpretation a member of An Garda Siochana can issue a Behaviour Warning to a member of a household for the playing of music or creation of noise beyond a reasonable hour thus giving a Significant or persistent impairment of their use or enjoyment of the property of another. I know of a member who has used the law in this contect successfully.

However to the OP it was Saturday night and extremely busy calls are prioritised so you can't complain that it takes a bit longer for someone to come to your noisy neighbour call.

Orla K

I remember one night/day my brother came home with friends all of them were off their heads and had music on full running around the house (luckily for neighbors it was a detached house). I had planned on getting up early and doing some school/college work, so I got up as planned (which happened to be when they went to bed) and decided I'd play some music. They weren't happy but they copped on after that.

Also if the neighbor here plays loud music (which he tends to do) on the weekend I let it go but during the week I will go to the front door and tell him to turn it down or off. It's not a big deal to just say something and they normally just do it. I also let people away with it if I don't have to/want to be up the next day.

source

DCTF wrote: »

Part 11 / 13 of the Criminal Justice Act 2006

Anti Social Behaviour Warnings

Legal Basis for ASBO’s
Anti-Social Behaviour Orders, more commonly known as ASBOs, were introduced in Part 11 and Part 13 of the Criminal Justice Act 2006 and came into force on 1st January 2007.
This legislation provides the Gardaí with a new means of dealing with anti-social behaviour, however existing legislation regarding Public Order may still be used.Refer: Criminal Justice (Public Order) Act 1994

What is an ASBO?

Anti-social behaviour occurs where a person causes or, in the circumstances is likely to cause, to one or more persons who are not of the same household as the person:
Harassment or
Significant or persistent alarm, distress, fear or intimidation or
Significant or persistent impairment of their use or enjoyment of their property.

Behaviour Warning

When a Garda becomes aware of anti-social behaviour the Garda may issue a behaviour warning to the person involved.
This must include a statement from the Garda saying that the person has engaged in anti-social behaviour and stating where and when it took place. It will also explain that failure to desist from such behaviour may result in an application to the courts for a Behaviour Order. The behaviour warning lasts for three months

Behaviour Order

In the case of people over 18 years of age, failure to obey a behaviour warning can result in an application to the District Court for a behaviour order. It is applied for in court by a senior member of An Garda Síochána. The issuing of a behaviour warning can be appealed to the Circuit Court. The order lasts for a maximum of 2 years or as specified in the order.

It is an offence not to obey a behaviour order, punishable by a fine of up to €3,000 and a prison sentence of up to 6 months.

It would be my interpretation a member of An Garda Siochana can issue a Behaviour Warning to a member of a household for the playing of music or creation of noise beyond a reasonable hour thus giving a Significant or persistent impairment of their use or enjoyment of the property of another. I know of a member who has used the law in this contect successfully.

However to the OP it was Saturday night and extremely busy calls are prioritised so you can't complain that it takes a bit longer for someone to come to your noisy neighbour call.

Anti social behaviour warnings are designed to stop PERSISTENT offenders from engaging in a behaviour which causes continuous annoyance to the community, not for a once off party in a housing estate!

If these neighbours were having a party every say, sunday night, then they may warrant an asbo, but this legislation is not designed for a once off offence.

As has been said already on this thread, noisy parties are not an issue for the Gardai, if you're having an issue with this, you and your neighbours need to contact your local council to make a complaint, with the address of the offender and if possible the name of the offender.

Ostrom

Your local authority and the EPA are empowered to investigate and prosecute noise complaints.

You can apply for a court order (district court) with a section 106 form


And for fecks sake call the station directly if you have to, dont tie up the emergency line, which is intended for immediate threats to life or property

Turner

I think it has been shown that the ASBO legislation is an absolute waste of time with nobody having been prosecuted for it so far.

Contacting your local district court is the only effective way to stop this type of behaviour. In that i mean, get a court order.

Turner

Bren1609 wrote: »

Needless to say, the guards never came and meanwhile the noise goes on until past 6am.

Normally a bullsh1t call like this will keep on getting put to the back of the queue as emergency calls come in, in some cases holding for 6 to 8 hours as there are no available units to deal with it.

Kind of like waiting in a A&E with a sniffly nose and a chesty cough, you will be there for a long time as people will more pressing issues are dealt with first.

DCTF

foinse wrote: »

Anti social behaviour warnings are designed to stop PERSISTENT offenders from engaging in a behaviour which causes continuous annoyance to the community, not for a once off party in a housing estate!

If these neighbours were having a party every say, sunday night, then they may warrant an asbo, but this legislation is not designed for a once off offence.

As has been said already on this thread, noisy parties are not an issue for the Gardai, if you're having an issue with this, you and your neighbours need to contact your local council to make a complaint, with the address of the offender and if possible the name of the offender.

It says significant or persistant not just persistant granted most normal people wouldn't complain about a once off party for a genuine reason. I know personally neighbours have had parties for birthdays, christening, xmas etc and it's been fine. If it was every weekend or every second weekend then I would be complaining. If you had small children and the neighbours were 5 or 6 students renting and having crazy party's or if they went on very late / early in to the morning then i would be complaining. just my 2c worth.

Deacon Blues

Chief--- wrote: »

If i had people calling me on a 999 number trying to explain that their neighbours were making noise, and i had 5 real 999 calls holding on the line i wouldnt waste anytime in terminating the call and telling the person what a 999 line is for!!

It would be much more useful if you told the person what a 999 line is for, and then terminated the call. Talking to yourself while 5 999 calls are waiting ... really. Not a good idea.

daithip

Have to say poor manners from the member concerned, wouldn't have taken alot just to explain the situation re: emergency line and ringing station directly. But looks as if finally the matter is going to be dealt with in the coming year, way overdue at this stage, imo.

http://www.irishexaminer.com/ireland/noisy-neighbours-face-onthespot-garda-fines--90528.html

Nitxteha

The information in this thread has concerned me...

This is a question for the gards:

So, if I'm a respectable citizen, no criminal records and I pay my taxes. And I have a family, a baby at home or an ill family member. And the neighbours are constantly having the music loud day and night, holding parties, getting drunk and shouting in the corridor.

Am I helpless? I cannot call the gards? Are the gards only going to come when me, my partner or any other neighbour ask them to turn off that music for the 100th time and one or the other get violent? (Because obviously sometime patience runs out...)

Someone suggested to call the city council. Could anybody give me a number that I could calll at 4 in the morning? And could you please let me know what the procedure should be? Thanks in advance.

Constant loud noise is a threat to the health and lack of sleep can cause many different disorders. I don't think this is something to be taken for granted.

Sleipnir

Nitxteha wrote: »

The information in this thread has concerned me...

This is a question for the gards:

So, if I'm a respectable citizen, no criminal records and I pay my taxes. And I have a family, a baby at home or an ill family member. And the neighbours are constantly having the music loud day and night, holding parties, getting drunk and shouting in the corridor.

Am I helpless? I cannot call the gards? Are the gards only going to come when me, my partner or any other neighbour ask them to turn off that music for the 100th time and one or the other get violent? (Because obviously sometime patience runs out...)

Someone suggested to call the city council. Could anybody give me a number that I could calll at 4 in the morning? And could you please let me know what the procedure should be? Thanks in advance.

Constant loud noise is a threat to the health and lack of sleep can cause many different disorders. I don't think this is something to be taken for granted.

You're missing the point. The Gardai can't do anything about noise. There no decibel level where it suddenly becomes illegal. The Gardai enforce the law. If there is no law prohibiting certain levels of noise/volume (and there isn't), then the Gardai cannot do anything.

Mantel

Nitxteha wrote: »

So, if I'm a respectable citizen, no criminal records and I pay my taxes. And I have a family, a baby at home or an ill family member. And the neighbours are constantly having the music loud day and night, holding parties, getting drunk and shouting in the corridor.

Yeap, your pretty much on your own for immediate action. I had this problem before in a house when the guys downstairs decided to have loud, long parties every second or third saturday. The garda told us they couldn't do anything even though several complains had been lodged and the house was well known to them. Calling the landlord didn't have any effect at all. One mistake they did was drinking outside though, making noise inside is one thing but drinking outside is something the garda can deal with, it didn't stop the noise though

At least if your in an apartment complex, share the house/same landlord you might be able to get something done about it.

CiaranC

Mantel wrote: »

Yeap, your pretty much on your own for immediate action. I had this problem before in a house when the guys downstairs decided to have loud, long parties every second or third saturday.

Every second or third Saturday? Whats unreasonable about that?

Mantel

CiaranC wrote: »

Every second or third Saturday? Whats unreasonable about that?

When it goes on till 6 or 7 in the morning and to add to that you have to work the next day.

hightower1

I just want to say thanks for the info here, my neighbor is a joke. Every week at least one day this stuff goes on. I have said it to them and been told to f**k off, rang the cops twice and still it goes on. Its weekends and weekdays in fact even right now hence the time of this post. Wouldn't mind but where I am renting is solid stone walls and they are in the basement apartment next door!!!!
Cant even see how that can be enjoyable in the slightest in the same room?

Anyway, no more Gardai time wasted on this, email sent there to the council logging times, dates, action I've taken and calls to the local station.

You dont have to stand for that ****e like the email address to request official action should be listed on you councils website.

meathstevie

Could that sort of thing not be deemed to be a breech of the peace in extreme circumstances ? A bit difficult to determine who was controling the dails on the stereo though when there's more than one person in a private dwelling and custody would give you the biggest rollocking in history if you brought a complete house party in.

DubMedic

Call your city/county council for god sake.

999/112 is NOT, I repeat NOTa playground. It is an Emergency number.

Emergency numbers are to be used for only that, Emergencies.

How many times has 999 been called for a stubbed toenail or a dog barking next door is beyond counting.

A member of An Garda Siochána is not being rude when he/she hangs up on you when you ask his/her name. He/she is simply freeing up the line so that MOPs ( Members Of Public ) with real emergencies can be dealt with.

If you feel so strongly about it then why don't you call FM104 between 9.30 and 10pm on a weekday? or even Joe Duffy.

A complaint is a serious matter, and this matter isn't serious.

.

Shield

It looks like you're getting yourself really worked up over this. If only there was a way of making everyone read it!

DubMedic wrote: »

Call your city/county council for god sake.

999/112 is NOT, I repeat NOTa playground. It is an Emergency number.

Emergency numbers are to be used for only that, Emergencies.

How many times has 999 been called for a stubbed toenail or a dog barking next door is beyond counting.

A member of An Garda Siochána is not being rude when he/she hangs up on you when you ask his/her name. He/she is simply freeing up the line so that MOPs ( Members Of Public ) with real emergencies can be dealt with.

If you feel so strongly about it then why don't you call FM104 between 9.30 and 10pm on a weekday? or even Joe Duffy.

A complaint is a serious matter, and this matter isn't serious.

.

1922

DubMedic wrote: »

Call your city/county council for god sake.

999/112 is NOT, I repeat NOTa playground. It is an Emergency number.

Emergency numbers are to be used for only that, Emergencies.

How many times has 999 been called for a stubbed toenail or a dog barking next door is beyond counting.

A member of An Garda Siochána is not being rude when he/she hangs up on you when you ask his/her name. He/she is simply freeing up the line so that MOPs ( Members Of Public ) with real emergencies can be dealt with.

If you feel so strongly about it then why don't you call FM104 between 9.30 and 10pm on a weekday? or even Joe Duffy.

A complaint is a serious matter, and this matter isn't serious.

.

correct correct correct

112/999 for life or death sitations or other such emergencies..thats all

Kirby

"Sir/Mam, this is an emergency line that is for emergencies only. Unfortunately I cannot help you."

There. That took about four seconds to say out loud. How hard was that? Its what the OP should have been told the first time. Joe public doesn't know there is nothing you can do.... so don't tell him you will get to it when you have no intention of doing so. Tell him the truth.

Stop making excuses for unprofessionalism and rudeness under the guise of keeping the line clear. Honestly. And don't get me started on refusing to give your name after being requested by a member of the public.

Ultimately, there isn't anything the Garda Siochána can do about noise. As has been suggested, ask them politely to turn it down. If they refuse, find out their sleep pattern and blast some awful death metal while they are trying to sleep. They will soon realise what they are doing and cop themselves on.

cushtac

Jumpy wrote: »

You received this recently? I was under the impression that new legislation came out allowing AGS to have the same powers as local authorities to investigate nuisance noise.

It was suggested but not implemented AFAIK.

TheNog

Folks,

There is to be no more talk of HQ Directives or what is contained in them. These are confidential as stated on the directives and not for public eyes or ears.

Posts have been deleted.

donvito99

DubMedic wrote: »

Call your city/county council for god sake.

999/112 is NOT, I repeat NOTa playground. It is an Emergency number.

Emergency numbers are to be used for only that, Emergencies.

How many times has 999 been called for a stubbed toenail or a dog barking next door is beyond counting.

A member of An Garda Siochána is not being rude when he/she hangs up on you when you ask his/her name. He/she is simply freeing up the line so that MOPs ( Members Of Public ) with real emergencies can be dealt with.

If you feel so strongly about it then why don't you call FM104 between 9.30 and 10pm on a weekday? or even Joe Duffy.

A complaint is a serious matter, and this matter isn't serious.

.

Hence your signature, DubMedic, this should be a new ad.

Trojan911

Hey OP,

I guess you got the message at this stage, don't drop the three 9's for a party, as frustrating as it is. It's not the best move. Go to your local council as advised......

DubMedic is gonna have a hernia or a cardiac if you carry on.... ROFL......:D

DubMedic

Trojan911 wrote: »

Hey OP,

I guess you got the message at this stage, don't drop the three 9's for a party, as frustrating as it is. It's not the best move. Go to your local council as advised......

DubMedic is gonna have a hernia or a cardiac if you carry on.... ROFL......:D

Don't get your uniform dirty rolling on that floor, that has to do you until the next batch is delivered in 2015.

.

Shield

DubMedic wrote: »

Don't get your uniform dirty rolling on that floor, that has to do you until the next batch is delivered in 2015.

Ouch.

delta720

Kirby wrote: »

Joe public doesn't know there is nothing you can do.... so don't tell him you will get to it when you have no intention of doing so. Tell him the truth.

Maybe they were telling the truth, they may have had their hands tied with a drunken fight goin on in the town and by the time a car was cleared it may have took a spin out to the house and seen everything was quiet. It often takes hours to handle edjits coming out of pubs/clubs.

starbelgrade

What the hell is 112? I've honestly never heard of that.

Shield

starbelgrade wrote: »

What the hell is 112? I've honestly never heard of that.

Wiki is your friend. :pac:

Trojan911

psni wrote: »

Ouch.

Missed this one, over the head?

starbelgrade

psni wrote: »

Wiki is your friend. :pac:

Thanks for the link.

Shield

Trojan911 wrote: »

Missed this one, over the head?

It was just a good retort is all.

deadwood

Kirby wrote: »

"Sir/Mam, this is an emergency line that is for emergencies only. Unfortunately I cannot help you."

There. That took about four seconds to say out loud. How hard was that? .

Bloody fee-free third level education has given everyone brains.

Trojan911 wrote: »

don't drop the three 9's for a party,

:cool::cool::cool::cool:

Time for the four-five.