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My update manager on AVG 8.5 is not working

  • 04-05-2009 2:28pm
    #1
    kittycat123
    Closed Accounts Posts: 6 ✭


    Since Friday night when I was on a holiday webite checking out deals all of a sudden my AVG 8.50 update manager won't work anymore - all the other icons are active eg web shield, firewall etc.

    When I click on 'update now' - It looks like it is going to update and then it states ' access is forbidden by the server'. What is wrong?

    I have checked in servers numbers etc as it suggested through troubleshooting etc.

    Can anyhow help out? I have sent my problem off to them on Friday night but they are off till tomorrow Tuesday due to bank holiday.


Comments

  • #2
    Martyr
    Closed Accounts Posts: 1,567 ✭✭✭Martyr


    i'd try uninstalling it with AVG remover, downloading fresh install and re-installing.

    alternatively, try comodo or avira antivirus

    better again if you paid for nod32 or kaspersky, you won't be disappointed.

    or wait for response from avg


  • #3
    kittycat123
    Closed Accounts Posts: 6 ✭kittycat123


    I paid for Avg 8.5 for a year and only bought it in March so I am not going to get another one till I see if I can get this one fixed. I would be afraid to use AVG remover as then I will lose my licence numbers etc and then how would I reinstall it then without having to pay again. I know there is a free AVG product but I want this 8.5 version considering I paid for it.


  • #4
    Martyr
    Closed Accounts Posts: 1,567 ✭✭✭Martyr


    did you receive email with key?

    perhaps the key will be left in the registry untouched so re-installing might be ok.

    obviously it doesn't help for me to say this, but avg wouldn't be my first choice in buying a virus scanner.


  • #5
    Martyr
    Closed Accounts Posts: 1,567 ✭✭✭Martyr


    i looked up where the license info might be stored.

    Application Data is a hidden folder. You have to show hidden files and folders from windows explorer. When you open My Computer, click Tools> Folder Options> View tab and under Hidden Files and Folders, tick the radio button: Show hidden files and folders.
    Then Apply and OK.

    Then you should be able to find the AVG8.5 and Grisoft folders.

    Check under All Users and your own profile in C:\Documents and Settings.

    if you backup these folders, then re-install avg and copy them back, that might work..


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