Smart Launch 24 mbit BB for €54.63 a month

Sponge Bob

including VAT and Line rental and yes it is up to 24mbit as is every 24mbit BB package .

http://www.smarttelecom.ie/product_details/Broadband_24_for_24.aspx

Bit of confusion about the upload speed, is it 1mbit or 500k ( they show it as standard and as an option)

Eircom charge about €150 on the same basis where available. eg 99+ 21.50 vat + 26.50 line rental for 24mbits

at least we know that Unlimited means Unlimited though

Spear

Sponge Bob wrote: »

including VAT and Line rental and yes it is up to 24mbit as is every 24mbit BB package .

http://www.smarttelecom.ie/product_details/Broadband_24_for_24.aspx

Bit of confusion about the upload speed, is it 1mbit or 500k ( they show it as standard and as an option)

Eircom charge about €150 on the same basis where available. eg 99+ 21.50 vat + 26.50 line rental for 24mbits

at least we know that Unlimited means Unlimited though

Upload 500k, followed by 1meg optional add on already included? Pretty bizarre way to phrase things.

crawler

Spear wrote: »

Upload 500k, followed by 1meg optional add on already included? Pretty bizarre way to phrase things.

New website gremlins - 1Mbps upload as standard.

Cabaal

Nice offering...only wish I could avail of it

kaimera

result.

hurry the **** up eircom and gimme my second line! I need internets

bk

I believe that the price should be €54.63 including VAT, not €50.

It is strange then that they charge residential customers
€71.97 for 24mb/1mb
€61.97 for 12mb/640kb
€51.97 for 9mb/512kb

:eek: It just doesn't make any sense.

Marlow

bk wrote: »

It is strange then that they charge residential customers
€71.97 for 24mb/1mb
€61.97 for 12mb/640kb
€51.97 for 9mb/512kb

:eek: It just doesn't make any sense.

Why is that strange ?

Broadband pricing is calculated based on a fixed cost for providing the connection + traffic and traffic is NOT the majority of your ISPs cost for the broadband. That's exactly the reason, why the faster the connection, the cheaper it gets per mbit/s.

/M

watty

Which is why Smart nor anyone else can offer all inclusive €20 (in line rental) 1Mbps. Which is what most of the market wants.

bk

Marlow wrote: »

Why is that strange ?

Broadband pricing is calculated based on a fixed cost for providing the connection + traffic and traffic is NOT the majority of your ISPs cost for the broadband. That's exactly the reason, why the faster the connection, the cheaper it gets per mbit/s.

What is strange is that for exactly the same company, the exactly the same 24mb/1mb service costs €54.63 including VAT for business customers, while it €71.97 for residential customers.

An extra €17.34 for exactly the same service. Please explain that?

And I assume there is nothing stopping a residential customer ringing up and saying they are a business customer and saving themselves €17.34 per month.

I've been saying for a long time that Smart has too many different packages, 6 different packages with a variety of add-ons. They need to simplify it like BT and Magnet, max 3 packages.

Marlow

bk wrote: »

An extra €17.34 for exactly the same service. Please explain that?

Well, in general it's odd and probably just web or marking-gremlins. Yes anybody can probably ring up and request the business package.

However, I would have full understanding, why they would charge residential customers more.

Residential customer use support a lot more, they often are not very computer skilled and they use their connection a lot more. Most businesses only use their connection 8am to 6am.

From that point of view, business should be cheaper ... it's usually not, because there are other services or conditions attached.

/M

BaconZombie

Now if only I could switch data plan without getting into another year contract and not loose me "Free line rental for LIFE*".....




*=Life only equals the length of the current internal SmartTelecom process and/or Owner {as stated by a CS rep 2mins ago}.

MunsterCycling

BOFH_139 wrote: »

Now if only I could switch data plan without getting into another year contract and not loose me "Free line rental for LIFE*".....




*=Life only equals the length of the current internal SmartTelecom process and/or Owner {as stated by a CS rep 2mins ago}.

No such thing, read around, it was a gimmick.

MC

Sponge Bob

The new pricing

It is still really confusing and you run the risk of alienating loyal customers with it .

How about 1 3 and 24 for business and residential and that is it .

You have a year of synching at high speed under your belt , were there any stability issues with that policy

bk

Sponge Bob wrote: »

The new pricing

It is still really confusing and you run the risk of alienating loyal customers with it .

How about 1 3 and 24 for business and residential and that is it .

Yes, I've been saying exactly that for over a year now. Max three products is the norm, BT, Eircom, UPC they all have only max three products, entry level, mid and high end. Far less confusing for the end user.

It also makes no sense that the business 24mb product should have only 500kb up, while the consumer product has 1mb up. Business products normally have the need for a higher upload speed, consumers not so much.

Also the business 24mb product makes the consumer 24mb, 12mb and almost 9mb pretty much irrelevant.

It seems to me that Smart are desperately trying to divide the market into artificial categories so they can try to up sell. That is fine if you are the monopolistic incumbent like Eircom, but this normally doesn't work for the small new player in the market. Then you need to be disruptive, making the products simpler for your customers, not more complex and giving your customers better value for money.

While I know they are inferior to Smart, BT are doing a noticeably good job at this, with their 3 upto 24mb products and attractive styling of their site, it is easily understood and probably very attractive to non techies, who know that Smart offer a better service.

bk

crawler wrote: »

New website gremlins - 1Mbps upload as standard.

It is interesting that it was 1Mbps up yesterday, now it is only 500kb. Big change in just one day :eek:

bk

Going by Smarts current pricing I'd divide it into:

Entry level:
2mb/256k €33.97

Mid Level:
7mb/512k €46.97

Upper level:
24mb/1mb €55

If possible I'd make the mid level 10mb/512k for €45

I think that is much simpler then their current pricing structure.

And it would be a relatively easy transition, most people would end up getting more for less, the only people who would be effected would be those currently on 5mb for €42, but if you gave them 10mb for €45, I don't think there would be too many complaints.

MunsterCycling

I'd agree, the pricing structure is a bit of a mess, besides got the little upgrade at the start of the month and it has made a good bit of difference, notable in remote login and in the download times for errrr Linux distros...

Would be happy to go up to 10mb (line can take 22mb according to Smarts techs) for €45 if that meant a corresponding rise in upload.

MC

Shiny

I posted a thread about it in the smart forums.

If it isn't too difficult, I will be becoming a "business" very soon.

crawler

Answers - sorry only spotted this thread now:-

Mods - genuine attempt to answer questions here and no sales pitch intended (as there never is) but feel free to amend if you feel anything inappropriate.

In SHORT

Smart Launched a new 24Mbps for €24 Business only Broadband service in it's LLU footprint today of 37 exchanges. All existing residential LLU services are still available.

Everywhere else throughout Ireland - smart now offers a full range of voice and Internet services starting @ 3Mbps. All packages have unlimited broadband usage subject to FUP.

Media release here http://www.smarttelecom.ie/media/09-04-28/Smart_Telecom_goes_national_and_celebrates_with_the_launch_of_up_to_24Mbps_from_%e2%82%ac24_per_month_for_Business.aspx

FULL DETAILS

1) 24Mbps LLU product for €24 - upload is 1Mbps and 1 static IP address included. website being amended
2) You need a VAT number to order the 24Mbps for €24 euro - it is a business only product
3) Why 24Mbps business product cheaper than residential? lower bandwidth usage overall, lower support costs, more voice revenue from business, lower churn. also we will be reviewing the entire residential portfolio in summer to bring products more in line.

What did we launch today?

24Mbps for €24 (ex VAT and line rental) for Business in all our 37 LLU exchanges (500,000 lines) - VAT number needed for this product only. http://www.smarttelecom.ie/business_broadband.aspx

24Mbps for €49 ( ex VAT and line rental) in 300+ exchanges http://www.smarttelecom.ie/business_broadband/compare.aspx

For residential our full exisitng LLU product range is also available in our 37 exchanges (500,00 lines)
http://www.smarttelecom.ie/home_broadband.aspx

A range of residential & Business voice and internet products NATIONWIDE (700+ exchanges) starting @ 3Mbps, with line rental, unlimited usage (subject to FUP) and landline voice calls

http://www.smarttelecom.ie/business_broadband/compare.aspx (Business)
http://www.smarttelecom.ie/residential_offnet/residential_offnet_compare.aspx (Residential)

So in short - we now offer voice and internet services all over Ireland with no download limits where all other providers currently offer service.

Sorry some of this is confusing - hopefully the website will make it clearer and in the coming week or so we will have a new line checker that will match the best product available to your phone line.

bk

Hi Crawler,

That is interesting, so Smart is re-entering the Eircom bitstream re-seller market.

FYI The new bitstream products aren't linked and can't be found from the new Smart website, probably just website gremlins.

However you guys need to be careful how you sell it, you don't want to confuse potential customers even more with so many new products.

I'm disappointed to hear that the business product will be limited to only people with VAT numbers, I most dig out my VAT number, but I assume it won't be available to Smart Vision Plus customers in fibre locations anyway?

Looking forward to hearing about updated residential LLU products soon.

bk

Just to add, just looking at Smarts new residential bitstream prices and they look like some of the cheapest around, up to €10 cheaper then the same packages from Eircom and BT, very nice.

Smart needs to add some friendly price comparisons to the site

crawler

thanks for the feedback....very much appreciated.

Lots of stuff being done to be honest.....

Regarding Smart Vision - see PM

gymnipities

bk wrote: »

I've been saying for a long time that Smart has too many different packages, 6 different packages with a variety of add-ons. They need to simplify it like BT and Magnet, max 3 packages.

No, I'd have to completely disagree. The extra choice is a good thing for the consumer and gives people the option to get a service better suited to their needs. That's why I just switched to one of their products - I wouldn't have bothered making the move for any of the others they offer.

Six choices isn't too many. Anyone capable of buying a yoghurt from the bewildering array available in supermarkets would find it a doddle. Look at the speed, look at the price, take your pick.

bk

gymnipities wrote: »

No, I'd have to completely disagree. The extra choice is a good thing for the consumer and gives people the option to get a service better suited to their needs. That's why I just switched to one of their products - I wouldn't have bothered making the move for any of the others they offer.

Sure, it may not suit everyone, but I believe less options tends to make it easier and less intimidating for most ordinary users.

What package did you get?

If Smart offered just the following three options, would non of them suit you?

2mb/256kb €33
10mb/512kb €45
24mb/1mb €55

kaizersoze

Nice one Crawler.

When will I be able to order online? Tried to order 24 meg business (bitstream) there now but the line checker craps out plus it only seems to refer to the LLU product?

Btw, what are the upload speeds? 1 meg?

Edit: Uploads 1Mb. Page updated.
http://www.smarttelecom.ie/business_offnet/compare.aspx

Shamo

Do you have to take their phone service with the 24Mb bitstream service?

bk

crawler wrote: »

http://www.smarttelecom.ie/business_broadband/compare.aspx (Business)

Crawler, are you sure these prices are correct, because if they are they are outstanding.

Smart Professional Plus 24mbps €70 versus €120 for the same from Eircom!!!

Smart Professional 12mbps (I assume it is the 1mb up product) €65 versus €85 from Eircom!!

* All prices exclude VAT.

BTW crawler, you mention that Smarts 37 LLU enabled exchanges supports 500,000 lines. How many lines does Eircoms 300 exchanges pass and how many do the other 700 pass? Just curious, I assume the 700 are much smaller rural exchanges.

crawler

BK - the pricing is correct. Thanks for noticing.

On pings - we now have the ability (even for off net / bitstream) to change interleaving etc to match performance to line quality, as we do with LLU.

I think the 700+ exchanges cover > 85% of all lines so more or less universal coverage.

the 300+ exchanges cover over 70% of all working lines IIRC.

Dont have the figs here

On ordering - you can order now by phone - just working on the full line checker (expected within a week or so). Upload is 1Mbps and contention on the extended service is 12:1. On LLU there is no contention.

Did I answer all?



(BK have not answered your PM - just back in office, sorry)

cerbeus

Will the new Smart residential packages on the 700+ exchanges be ADSL2 ?

crawler

cerbeus wrote: »

Will the new Smart residential packages on the 700+ exchanges be ADSL2 ?

Nope - there are about 300+ exchanges ADSL2+ the others are currently ADSL (7.6Mbps max).

Sponge Bob

It a valid VAT number a prerequirement for the 12mbit and the 24mbit Business Offnet Versions , we know about the OnNet condition .

crawler

Sponge Bob wrote: »

It a valid VAT number a prerequirement for the 12mbit and the 24mbit Business Offnet Versions , we know about the OnNet condition .

Nope - the ONLY product that requires the VAt number is the 24Mbps LLU product for €24 - nothing else. There is good reason for this. My bad for not explaining correctly - will be clear on website soon.

bk

crawler wrote: »

BK - the pricing is correct. Thanks for noticing.

Then your pricing is simply outstanding, and if advertised and marketed right, Smart should steal loads of customers from Eircom, great job altogether.

You guys should be shouting about this off the top of every tower

cerbeus

crawler wrote: »

Nope - there are about 300+ exchanges ADSL2+ the others are currently ADSL (7.6Mbps max).

And if you're lucky enough to be on one of those exchanges you'll need a new modem that supports ADSL2?

crawler

cerbeus wrote: »

And if you're lucky enough to be on one of those exchanges you'll need a new modem that supports ADSL2?

We will send you one.

JohnC.

How can one tell if their exchange is ADSL or ADSL2+? Is there a list or checker somewhere?

whosedaddy?

crawler wrote: »

There you go....

Automated line checker being worked on...currently only checks LLU exchanges http://www.smarttelecom.ie/line_checker.aspx but being upgraded to test everything.

Thanks Crawler.
what does the * behind the extended exchanges mean? (edit: it probalby means they are 24 Mbps enabled....)
I'm on a 24Mbps extended exchange, does that mean I can get all your home offerings? Or are some LLU only?
when using the line checker I only get offered the nationwide 3MB and 7MB packages...

Sponge Bob

whosedaddy? wrote: »

I'm on a 24Mbps extended exchange, does that mean I can get all your home offerings? Or are some LLU only?
when using the line checker I only get offered the nationwide 3MB and 7MB packages...

You can also get all these packages if on an upgraded exchange inaddition to the residential ones . Must add Vat to these totals .

http://www.smarttelecom.ie/business_offnet/compare.aspx

List of upgraded exchanges with ADSL2+ capability .

http://www.boards.ie/vbulletin/showthread.php?t=2055528220

Bohrio

crawler wrote: »

There you go....

Automated line checker being worked on...currently only checks LLU exchanges http://www.smarttelecom.ie/line_checker.aspx but being upgraded to test everything.

Not sure if smart aproves you posting on their behalf, if they do then ignore me but otherwise I suggest you remove that document before someone from smart sees it and trace it back to you my friend!

Just an advice

Steffano2002

Well, I got very lucky it seems! Just ordered Smart 12Mb Broadband which became available yesterday in Ashbourne! Free connection, free wireless modem and €64.96 EUR a month. Not bad! I nearly went with BT 7.6Mb product which would have been a nightmare seen as I'm a gamer!

Two and a half weeks wait time though...

kaimera

Ordered the 24/1 home package today.

Eircom wont be out till next week to setup the second line in the house so order wont be processed until then.

Not in a rush tho cos I won't be around for a few weeks.

Steffano2002

kaimera wrote: »

Ordered the 24/1 home package today.

Eircom wont be out till next week to setup the second line in the house so order wont be processed until then.

Not in a rush tho cos I won't be around for a few weeks.

You were able to get this product because your Exchange is a SMART Exchange (LLU) right?

CivilServant

Called smart sales there and they say that my exchange isn't listed for 24mbit because it didn't come up on the phone checker, but it is capable of adsl2 and is listed on the extended exchanges Crawler posted. So I'm guessing the sales staff haven't been updated on the changes yet. I explained the situation but the sales rep didn't seem responsive so why bother arguing if they don't know yet, what can you do right?

kaimera

Steffano2002 wrote: »

You were able to get this product because your Exchange is a SMART Exchange (LLU) right?

nutley exchange...its on that list of ADSL+2 exchanges I think.

line checker returned fine for the 24Mb and the sales girl didn't say otherwise!

eman66

crawler wrote: »

Nope - the ONLY product that requires the VAt number is the 24Mbps LLU product for €24 - nothing else. There is good reason for this. My bad for not explaining correctly - will be clear on website soon.

Not all businesses in Ireland have a VAT no. We don't, but are a current Smart business customer.

What is the situation for current customers?

whosedaddy?

kaimera wrote: »

nutley exchange...its on that list of ADSL+2 exchanges I think.

line checker returned fine for the 24Mb and the sales girl didn't say otherwise!

Its on the LLU list.

Steffano2002

kaimera wrote: »

nutley exchange...its on that list of ADSL+2 exchanges I think.

line checker returned fine for the 24Mb and the sales girl didn't say otherwise!

whosedaddy? wrote: »

Its on the LLU list.

Indeed. You're a lucky man Kaimera! I can only get Eircom Bitstream in Ashbourne... Better than BT though!

Steffano2002

CivilServant wrote: »

Called smart sales there and they say that my exchange isn't listed for 24mbit because it didn't come up on the phone checker, but it is capable of adsl2 and is listed on the extended exchanges Crawler posted. So I'm guessing the sales staff haven't been updated on the changes yet. I explained the situation but the sales rep didn't seem responsive so why bother arguing if they don't know yet, what can you do right?

I was in the same boat yesterday but finally got through to somebody who knew about the new offerings. I placed the order this morning but I feel I spoke to an Agent who just took my details down on a piece of paper as opposed to placing the order in the system properly... I'm expecting a call back...

What does the SMART Line Checker say for you CS? Mine now says:

"Sadly your phone line is not connected directly to one of Smart's telephone exchanges. However, it appears that your line does qualify for one of our other outstanding value for money services available NATIONWIDE."

CivilServant

whosedaddy? wrote: »

Its on the LLU list.

...though you may need to provide a VAT number now. :pac:

Steffano2002

CivilServant wrote: »

...though you may need to provide a VAT number now. :pac:

Not even! That's a Home Product! Lucky sod!

CivilServant

Have a inkling they aren't prepared for the ADSL2 people yet. I'm thinking they're hoards of us out there who will jump on this 300 exchanges vs the odd handful of LLU enabled ones. Hope they're prepared for the surge of new customers! Will try call again later on in the day, see if the situation changes.