Vodafone website/webtext constantly down.

Steoob

I'm sick of it. Whenever I need the website its more often than not under maintainence or just not working for some reason FFS. Does anyone else experience this or is it just me?

Venom

Been having the same problem the last few days as I wanted to check out there deals on the nokia 5800.

Avns1s

I thought it was just me.

The vodafone.ie website must rate as one of the most unreliable ever. The webtext thing is rubbish for the reason that when you need it, it comes up with this essential upgrade message about 50% of the time and the other 50% it's so slooooowwww that its a pain in the aras!

Vodafone, cop on lads and show us that you have some degree of technical ability by sorting this now!

ardmacha

Listen lads, compared to O2 the Vodafone website is exemplary, like comparing the TGV to the Sligo train.

Ah-Watch

nah to fair about it its very rarely down for me, very! but was down the other day when I wanted to log into my vodafone and look at the shop too... NOWHERE near as bad as the 02 website, though that has improved a bit

Random

I've had problems sending webtexts using Cabbage (www.cabbagetexter.com) since earlier this evening. I guess this could be related to website issues too.

Preset No.3

MyVodafone
My Vodafone is currently unavailable due to an essential upgrade of the system.

Please try again later. We apologise for any inconvenience caused.


Just logged in to see. Traffic couldnt be that busy at this time of night. There ya go!

Mimikyu

This post has been deleted.

Steoob

-Phuqer- wrote: »

Try porting to o2 for a month and using their site and you'll see how lucky you are to be on o2 :pac:

FAIL. Haha sorry couldn't resist.

tech

i was in OZ for 6 weeks last year and evertime I logged in there the site was down. It looks like they bring it down most nights!!! crazy...

Rsaeire

If we start comparing websites to the O2 website, then we're all doomed. Any website compared to O2’s would come up trumps. Vodafone’s website has been slow/crap for years, so nothing new there.

Sam Vimes

Rsaeire wrote: »

If we start comparing websites to the O2 website, then we're all doomed. Any website compared to O2’s would come up trumps. Vodafone’s website has been slow/crap for years, so nothing new there.

Something which would be far better than the o2 website:

Rsaeire

Sam Vimes wrote: »

Something which would be far better than the o2 website:

I agree, that would be a great O2 website replacement. If you like, we could setup a business case and present it to O2 tomorrow? No doubt they'll love the idea! :cool:

Sam Vimes

Rsaeire wrote: »

I agree, that would be a great O2 website replacement. If you like, we could setup a business case and present it to O2 tomorrow? No doubt they'll love the idea! :cool:

I'm sure they will. We can throw in the ginger kid to sweeten the deal

CivilEx

There seems to have been upgrading work going on over the last few days as MyVF was constantly down. Unbilled calls has not been showing up data usage either for the last few days even though calls are present.

I also got a text message from Vf over the weekend telling me that I was using large amounts of roaming data for which I didn't have any add on. When I queried it, they said that it had been sent in error to "the wrong group". They seem to be all over the place in the last week or so

Mimikyu

This post has been deleted.

joey54

It's been down for me a lot too recently. Funnily enough it always seem to be when I either have no credit or very little credit!

Avns1s

Its back to the usual tricks for me tonight! Anyone else having problems?

I wish vodafone would either sort this or stop promoting the webtexts!!

wba88

Yeah same problem here, cant check emails!!

When will they cop on???......

Ah-Watch

Anyone got an email address for Vodafone Ireland?I feel like emailing them to see what "upgrades " they're making because this is beginning to look like the 02 website saga. I'm sick of it! I'm half tempted to move to 02 as they seem to be doing alot for customers nowadays and their website has improved alot too. All those times I praised vodafone I'm not sure they deserve it now!!:D

Avns1s

See theres the catch....

You can follow the "contact us" links on their website and the click on "Email us". Guess what it requires you to sign in to your "My Vodafone" before you can email them!

Typical --- A**holes!

Ah-Watch

Avns1s wrote: »

See theres the catch....

You can follow the "contact us" links on their website and the click on "Email us". Guess what it requires you to sign in to your "My Vodafone" before you can email them!

Typical --- A**holes!

I know, I was hoping Random or Tom Dunne or someone would know the address, I know I emailed them from MY VODAFONE before but thats out of order!GRRR!

yop

I have been having massive problems with Meteor, it was also down and I couldn't access the free text -
I wonder is it a ploy by them to make us send texts off our mobiles, therefore using up our quota, therefore paying for SMS

Avns1s

Well here we are agian tonight, more "essential upgrading" !!

FFS anyone contemplating Vodafone and who uses free text, take note!!

Ah-Watch

This is really annoying me, mainly because I don't notice any upgrades I emailed them during the week and this was the conversation:

Dear Vodafone,

I would like to know what are the upgrades to My Vodafone that have
the sections, My Vodafone and Contact Us down as regularly as the 02
website once was, Any time I go to log in now it says that My Vodafone
is unavailable due to upgrades, I moved from 02 to vodafone to use a
proper site but I'm thinking of moving back now that their site is up
and running 90% of the time I use it(I have an 02 number too)

I would appreiciate a speedy reply before I take my custom of 087XXXXXXXX to another network as I feel 02 can offer me a
better network than vodafone at present.

Yours,
XXXXXXXXXXXXX


Heres what I got back

Dear Mr. B,

Thank you for contacting us with your query. Due to unforseen
technical difficulties we have had to begin making changes to out
website. This should be resolved shortly. We apologise for any
inconvience caused.

If you have any further queries, please call us on CallSave 1850 20
87 87 between 08:00hrs to 22:00hrs and we will be happy to assist you.

Yours sincerely


_________________________
Celine S Smyth
Vodafone Customer Care Team

brendanuk

Thank you for contacting us with your query. Due to unforseen
technical difficulties we have had to begin making changes to out
website. This should be resolved shortly. We apologise for any
inconvience

poor spelling

Ah-Watch

brendanuk wrote: »

Thank you for contacting us with your query. Due to unforseen
technical difficulties we have had to begin making changes to out
website. This should be resolved shortly. We apologise for any
inconvience

poor spelling

Yes I know a disgrace, Spell check should be installed in Vodafone:D

Blue_Wolf

Haha personally never have used O2. Have been on Vodafone and Meteor and both are as tempormental as each other. Usually when its down its only down for a few minutes and worked than, thats how I found it anyways.

ardmacha wrote: »

Listen lads, compared to O2 the Vodafone website is exemplary, like comparing the TGV to the Sligo train.

Kat B

Use your webtext through cabbage.
I rarely have a problem that way.

Sam Vimes

Kat B wrote: »

Use your webtext through cabbage.
I rarely have a problem that way.

If the vodafone website is down cabbage won't work but if it's running very slowly it's possible that it would work through cabbage but not if you log in

edit:It's also possible that they sometimes just disable the web interface to the webtexts but the actual sending part still works and cabbage bypasses it

Kat B

Sam Vimes wrote: »

If the vodafone website is down cabbage won't work but if it's running very slowly it's possible that it would work through cabbage but not if you log in

edit:It's also possible that they sometimes just disable the web interface to the webtexts but the actual sending part still works and cabbage bypasses it

Ah that is a shame. I use cabbage all day at work and can honestly say I rarely have a problem.
Ive probably jinxed myself now!

Sam Vimes

Kat B wrote: »

Ah that is a shame. I use cabbage all day at work and can honestly say I rarely have a problem.
Ive probably jinxed myself now!

hopefully not

Fingers crossed

It's down again.

Avns1s

hellboy99 wrote: »

It's down again.

Certainly is - whats the odds on it being down for the w/e at this stage! :rolleyes:

johnnyrafter

Yep, been having the same problem. Also bought credit on thursday, it wudnt accept it. Rang them, they said it wud take up to 24hrs to go through system!!! Of course it didnt, i rang them and they said their system was down since this afternoon. He said ' probably ' tomoro!!!! . There web page is crap and always has been! . Have they jumped in a time machine, with the dial set on back lol
So in summary, i have no credit or web txts till maybe saturday. I will be phoning them then, im thinkin of 3 for a change.

PaddyKnacker

Yeah I tried to use the top me up thing on my vodafone this afternoon and got the system maintenance thingy. Rang them, they said the system is down, and so are their internal systems. They couldn't do jack about it, and I urgently needed to send some credit!

The system is still down, rang them again and they said the same thing, the public services are down and so are their internal ones... geez it really shouldn't take more than 6 hours to get a business critical system back up and running.

HJL

I changed from O2 to Vodafone on tue, had no phone since because your suppose to call 1741 to activate it, but that keeps telling me they are having technical problems, and i cant use the website to register.

Rang on wed at 5pm and they told me it would be done within an hour, here i am at 11pm on fri and i can register my phone to make calls.

Went into a Vodafone shop today and they gave me the number off the call centre as they cant check the porting packs you purchase online.

Pure useless, i was with O2 8 years and im sorry i changed.

Vodafone are dead to me!

jesus_thats_gre

It's up and down for about 15 minutes every 2/3 hours for the past few days.. I probably shouldn't be saying it but there has been a few database issues in the past few days that have been causing the website to slow to virtually a stand still. Instead of leaving logins active and frustrate the life out of people, they have been disabling logins. As logins were generally only disabled for interventions, the advisory messages says that it is down for maintenance.

It's probably won't cheer ye up too much but at least you have a better idea of what is actually happening. There is a possibility that it may be resolved tonight.

Incidently, the database probs are impacting other services as well.

brendanuk

I probably shouldn't be saying it but

probably not!

johnnyrafter

johnnyrafter wrote: »

Yep, been having the same problem. Also bought credit on thursday, it wudnt accept it.

Had the same problem myself today, that's mainly why I tried to send a text from the vodafone site

johnnyrafter

jesus_thats_gre wrote: »

It's probably won't cheer ye up too much but at least you have a better idea of what is actually happening. There is a possibility that it may be resolved tonight.

Hey thanks for the info. Hasnt been resloved yet. Does anybody know of any other large company like that , that cant handle a site issue within 12hrs?
They could at least warn people on their front page about it. instead of me callin ....... oh wait, im being charged for the calls! Ah One door closes another one opens !!

lmimmfn

what a rubbish service, im abroad, currently with 0 credit, i can neither top nor send a feckin web text, down tonight, down last night, down every fecking night, wouldnt want to be depending on the 'service', which i bloody am arrghhhh,wheres the damn redundancy solution? im sure O2 dont do this to their customers regularly

Ah-Watch

its a crock of s***e! The emails I got back from them were just as bad, very tempted to move to 02 and if I move to 02 the rest will follow, set the trend!:D

lmimmfn

Ah-Watch wrote: »

its a crock of s***e! The emails I got back from them were just as bad, very tempted to move to 02 and if I move to 02 the rest will follow, set the trend!:D

Its made my phone useless, i cant contact anyone, grrr, do you know the mobile email address 08X.....@vodafone.ie no longer works

Im with you on changing, whats the point in having a phone i can neither text from,call from,recieve calls or texts now because i cant even login to top up or send texts

Its even more s**t than that, i send an email to 08X....@vodafone.ie

and got this( number removed for obvious resons ):

This is the Vodafone Mail service.
I'm afraid we were not able to deliver your message to the following addresses.
This is a permanent error; Your mail will not be sent.
Please Note: e-merge.ie mails are no longer accepted by this service.
Support for this domain expired in October 2003 and will not be restored.
For further information please refer to http://www.vodafone.ie/e-merge/

<087......@vodafone.ie>:
10.163.136.100 does not like recipient.
Remote host said: 550 RCPT TO:<087......@vodafone.ie> User unknown
Giving up on 10.163.136.100.

So i clicked on the e-merge link and got:

Oops! Page not found.

Unfortunately, the page you requested /e-merge/ doesn't exist on our site.

We've recently changed our site, and some pages have been moved around. Or it's possible that you followed a broken link, or perhaps you mistyped the page address (URL).

Here are some things you can do to try to find the page you're looking for:

* If you typed the address for the page, check that you typed it correctly.
* Use the navigation at the top of this page to look for similar information. You may want to start at the home page.
* Search for the content using the search bar at the top of page.

If you came here through a broken link on this site or from an outside site, please let us know about it.

HTTP 404 - File not found

Ah-Watch

lmimmfn wrote: »

Its made my phone useless, i cant contact anyone, grrr, do you know the mobile email address 08X.....@vodafone.ie no longer works

Im with you on changing, whats the point in having a phone i can neither text from,call from,recieve calls or texts now because i cant even login to top up or send texts

Major annoying. Beside the point but can you top up through Bank Of Ireland or AIB instead?

lmimmfn

Ah-Watch wrote: »

Major annoying. Beside the point but can you top up through Bank Of Ireland or AIB instead?

excellent, forgot about that, i only changed from BOIplus to 365online last week and forgot about that as it wasnt on BOIplus, cheers for that

Ah-Watch

lmimmfn wrote: »

excellent, forgot about that, i only changed from BOIplus to 365online last week and forgot about that as it wasnt on BOIplus, cheers for that

Glad to be of some assistance, I've emailed Vodafone there again, for the last time, but I think I'll be moving eitherway!

lmimmfn

Ah-Watch wrote: »

Glad to be of some assistance, I've emailed Vodafone there again, for the last time, but I think I'll be moving eitherway!

Worked a treat , I agree, crap service, simple as, will be keeping a close eye on this in the next few days, Meteor looks like a good option

brendanuk

lmimmfn wrote: »

im sure O2 dont do this to their customers regularly

this is only 4 pages, o2's is much bigger
http://www.boards.ie/vbulletin/showthread.php?t=2055264946&page=10

Sam Vimes

brendanuk wrote: »

this is only 4 pages, o2's is much bigger
http://m.boards.ie/vbulletin/showthread.php?t=2055264946&page=10

This is true. O2's website was diabolical for years, down every few days. The first I heard of problems with vodafone's website was this thread except for once last year when they overhauled the site and it was only down a day or two

Rsaeire

Sam Vimes wrote: »

This is true. O2's website was diabolical for years, down every few days. The first I heard of problems with vodafone's website was this thread except for once last year when they overhauled the site and it was only down a day or two

Vodafone have had problems with their website on and off for years. Back in 2005/2006, it was constantly up and down.