The end of NBB??

boggerboy

All, log on to www.nbb.ie thats the official website for National Broadband.. This is the message you get

This web site is undergoing routine maintenance at the moment.We are sorry for any inconvenience.

Please forward your queries to admin@nbb.ie

This is the beginning of the end for these cowboys, I suggest you get out now!

NullZer0

boggerboy wrote: »

All, log on to www.nbb.ie thats the official website for National Broadband.. This is the message you get

This web site is undergoing routine maintenance at the moment.We are sorry for any inconvenience.

Please forward your queries to admin@nbb.ie

This is the beginning of the end for these cowboys, I suggest you get out now!

Whats the story with these guys anyway?

jor el

Routine maintenance is a common occurrence for websites. Hardly means they're going out of business.

smellslikeshoes

Jumping to conclusions much????

Boards.ie often needs maintenance, but its still going strong and people don't immediately jump to the conclusion they are shutting down.
I suggest that you get some proof before trying to take a dig at a company this way.

48nico

Still no sign of nbb website coming back online

boggerboy

smellslikeshoes wrote: »

Jumping to conclusions much????

Boards.ie often needs maintenance, but its still going strong and people don't immediately jump to the conclusion they are shutting down.
I suggest that you get some proof before trying to take a dig at a company this way.

smellslikeshoes,
Basically these guys' existence depended on getting a slice of the National Broadband Scheme pie, take a look back through the various threads re this, especially their failed legal action against the government. Anyhoo, 3 have been awarded the tender and are going to " roll out" their version of broadband to the places that can't get traditional broadband, which is NBB's target market. I'm sure more tuned in individuals such as Watty could explain it better, but NBB were never a solid outfit to begin with...
Regards to actual proof, I doubt that they would show us their balance sheet or even their sales for the last year, not even taking the current economic climes into consideration...

smellslikeshoes

Speculation Speculation Speculation. ^^^^

What you are saying now is basically bordering on libelous. Unless you have proof of this I suggest you give it a rest.

watty

Sheer speculation.

You can ring, email, fax or write to them

National Broadband Limited (the "Company") is a limited liability company incorporated in Ireland.
Head Office location and contact details:
Main Street, Clane, Co. Kildare, Ireland.
Telephone: 045/98 21 30 Fax: 01/686 54 18 eMail: admin@nbb.ie
International Tel: +353 45 98 21 30 International Fax Nr: +353 16 86 54 18

From their website via Google's cache.

Astra is not going bust. NBB is local agent/installer for the Astra2Connect service, which is a neat VSAT. The only reservations I ever had was dish size south west of Sligo/Waterford town/city line, lack of ability to upgrade to a higher speed as the transmitter (ODU) is about 1/8th power of professional VSAT systems and finally the VOIP claims given minimum 790ms latency.

I think you would have heard posts hear lately if the Astra2Connect was down (The real ISP behind it)

SereneWanderer

Hi, I am new to this forum. Is it ok to raise a question re: NBB terms and conditions in this thread?

We have subcribed to NBB (as there is no option in our place in West Cork). The 2 Mbit/s product is ok in general, but as we consume quite a bit (7 or 8 Gig p. month can happen) they cut our speed down dramatically. So many days we are down to 2 or 3 or 7 KB/s, which is less than the rotten old Eircom analog modem line.

NBB´s terms and conditions - (as they were online in August 2008 when we subscribed) never stated this radical option. The description of the so called Fair Usage Policy was absolutely vague (and now the website as well as terms & conditions have been offline for nearly 2 weeks.) not telling us any details nor about any ratio of reduction.

NBB never gave us a tool to measure and manage usage. Only recently (end of January) they started giving us usage data to let us know were we stand.

I intend to start legal proceedings re: breach of contract to force NBB zu re- establish full speed or at least reasonable good speed you could call BROADband once you already got very low expectations.

Any advice, any experience made with the same problem? Thanks!

watty

I think that you had to ring or email to find out the FUP. Astra2Connect's FUP would apply.

Sponge Bob

SereneWanderer wrote: »

Hi, I am new to this forum. Is it ok to raise a question re: NBB terms and conditions in this thread?

I answered this in the last week ...somwhere.

Read this thread here please

http://m.boards.ie/vbulletin/showthread.php?p=58579070

Marlow

As for the website. That's probably a standard fallback, if the database or something underlying fails. Maintainance could also just have gone plain wrong.

If it's been like that for a while, they might just not have noticed. Maybe you'll mail them as advised or call them up and ask them

/M

SereneWanderer

Thanks for replies. I had informed NBB about website being offline. After more than two weeks it still is.

My question however was: Can a Broadband provider reduce speed to almost zero as long as the terms and conditions (Fair Usage Policy) do not say so and are more than vague / unprecise.

Thanks, Markus

Ogham

My NBB connection is not working today - is anyone esle on NBB OK ?/

SereneWanderer

Just five minutes ago I was reconnected. NBB says there is "a problem with Astra".

Ogham

Snap - I turned around and the orange light was gone off .
Are you still getting slow speeds? I'm not happy with NBB really - like you said the fair usage policy was so vague it was meaningless. We often hit 2Gb a month (3 teenagers in the house) and speeds are really slow - especially on Sundays and between 4pm and about 10pm.
Did you ever get anything about the promised phone service from NBB?

48nico

Ogham wrote: »

Snap - I turned around and the orange light was gone off .
Are you still getting slow speeds? I'm not happy with NBB really - like you said the fair usage policy was so vague it was meaningless. We often hit 2Gb a month (3 teenagers in the house) and speeds are really slow - especially on Sundays and between 4pm and about 10pm.
Did you ever get anything about the promised phone service from NBB?

Regarding the phone servive i heard last friday it should be a week or two their getting phone numbers from eircom

boggerboy

48nico wrote: »

Regarding the phone servive i heard last friday it should be a week or two their getting phone numbers from eircom

48nico
did you get anything in writing?
to the original people who responded thinking that my thread was just slander, that was not the point of the thread, the point is to let their current/prospective customers know the situation
Since my original post I have heard that they have let all but 2 of their staff go and they are only being kept on for a few weeks..
i'm not being bad, just trying to be informative

smellslikeshoes

boggerboy wrote: »

48nico
did you get anything in writing?
to the original people who responded thinking that my thread was just slander, that was not the point of the thread, the point is to let their current/prospective customers know the situation
Since my original post I have heard that they have let all but 2 of their staff go and they are only being kept on for a few weeks..
i'm not being bad, just trying to be informative

I think think you realise peoples objections to the original post or any of your posts for that matter. You are speculating and spreading rumors.

boggerboy

smellslikeshoes wrote: »

I think think you realise peoples objections to the original post or any of your posts for that matter. You are speculating and spreading rumors.

smellslikeshoes, i am not speculating or spreading rumours. I never retorted to your original post of "pure speculation" but i don't see why you have to jump on everything i have to say about this matter - do you know for a fact, that what i am saying is untrue?
also, not sure what this means " think think you realise peoples objections to the original post or any of your posts for that matter" ??

boggerboy

smellslikeshoes wrote: »

I think think you realise peoples objections to the original post or any of your posts for that matter. You are speculating and spreading rumors.

and what have my other posts got to do with this topic? have you taken a dislike to me?

SereneWanderer

However... NBB has to go down, down, down. They do deceive their customers in many diffferent ways. I did now start war with them ,although i know, they will be out of....

Ogham

SereneWanderer wrote: »

However... NBB has to go down, down, down. They do deceive their customers in many diffferent ways. I did now start war with them ,although i know, they will be out of....

What are you on about??

SereneWanderer

Marlow wrote: »

As for the website. That's probably a standard fallback, if the database or something underlying fails. Maintainance could also just have gone plain wrong.

If it's been like that for a while, they might just not have noticed. Maybe you'll mail them as advised or call them up and ask them

/M

March 14. NBB Website still off-line. Still undergoing "routine maintenance". They know for long.

smellslikeshoes

boggerboy wrote: »

smellslikeshoes, i am not speculating or spreading rumours. I never retorted to your original post of "pure speculation" but i don't see why you have to jump on everything i have to say about this matter - do you know for a fact, that what i am saying is untrue?
also, not sure what this means " think think you realise peoples objections to the original post or any of your posts for that matter" ??

The think think was just a small typeing error, should have said, "don't think", little surprised I missed it to be honest

No I don't know for a fact that what you say isn't true, but its generally better in a case like this not to say anything unless you can prove it. You are speculating on a companies demise and you don't see the problem there? And yes you are speculating because you can't prove anything other than their site is having problems.

JohnnieM

boggerboy wrote: »

do you know for a fact, that what i am saying is untrue?

And do you know for a FACT that what you are saying is True?
Pls post the facts here..we'd all like to see it..;)

kerrywings

I took out a contract with them last year since they were a lot cheaper than the Eircom product delivered by Mediast. The connection is much better and the bloke i spoke to several times (Vincent??) was always helpful.
Their website is still 'down for maintenance' , my connection is still working but I must admit for how long..
Emailed Avanti to see if they can provide me with a solution for me in Kerry...

watty

Avanti's own satellite isn't even launched. Their existing rented beam would need at least a 1.8m dish for reliable reception in Kerry.

There are other larger suppliers of Satellite in Ireland.

irishguy09

kerrywings wrote: »

I took out a contract with them last year since they were a lot cheaper than the Eircom product delivered by Mediast. The connection is much better and the bloke i spoke to several times (Vincent??) was always helpful.
Their website is still 'down for maintenance' , my connection is still working but I must admit for how long..
Emailed Avanti to see if they can provide me with a solution for me in Kerry...

Hey Kerrywings.....see attached suppliers as per www.broadband.gove.ie

cheers

Irishguy

Sponge Bob

NBB have an Astra2Connect UK franchise as well , I think .

There are other astra2 connect resellers who could provide the exact same service as NBB. Some of them even explain the 64kbit throttling policy on their websites

All resellers.

http://www.ses-astra.com/consumer/en/astra-broadband/astra2connect/index.php

UK

http://www.beyondsl.net/

a dealer will reconnect you no problems .

Throttling policy

http://www.beyondsl.net/astra2connect/service-levels.html

kerrywings

Sponge Bob wrote: »

NBB have an Astra2Connect UK franchise as well , I think .

There are other astra2 connect resellers who could provide the exact same service as NBB. Some of them even explain the 64kbit throttling policy on their websites

All resellers.

http://www.ses-astra.com/consumer/en/astra-broadband/astra2connect/index.php

UK

http://www.beyondsl.net/

a dealer will reconnect you no problems .

Throttling policy

http://www.beyondsl.net/astra2connect/service-levels.html

Thanks for the replies! I checked the beyonds.net site but that doesn't give me a lot of confidence either... ;-)
Tried to get their contact information from the contacts page but there is not contact listed..

Anyway I rang Astra and they are aware that there is some kind of an issue and they will get back to me. As soon as I have an update I will post it here.

kerrywings

just checked their website address and there is a website again....

declanskidneys

Hi All,

I'm thinking about buying the meteor togo product, im not familiar with broadbrand products so was googling some options. I had a look at this website, looks good, i currently can't get landline broadband in my area, so i did a bit of background on this company when i saw the address. The feedback i got, from a publican in clane co kildare (head office of nbb) was that one of their sales guys is a regular in the pub and the company let him and all the sales staff go a few weeks back, due to current economy. The only people working their now are the accountant and order process guy, I'm a bit worried about entering a contract with a company in trouble, but the products look good, digiweb have a similar product, but when i spoke to the order guy in NBB he said there satellite is way better than digiwebs and better speed and value.
Has anybody and helpful direction on this? NBB - good or bad? Digiweb - is this good? Meteor Togo - has anybody used this, if you have good meteor coverage will the broadband be good?

All help appreciated - thaks lads.

Ogham

NBB is cheaper than Digiweb and the max speeds are faster. NBB don't charge up front for the equipment - it is rented to you.
If you do go with NBB I would advise paying for an engineer install. Also - the promised phone service is still not active (for me anmyway) - so don't be relying on that. (ask for a reduction in price) The only thing to watch out for is the speed restrictions when you go over a certain amount of download in a month. It isn't (or wasn't) stated on their site - but once you hit 2Gb speeds will drop drastically.
Meteor broadband coverage is nothing to do with satellite coverage. You can probably try meteor on a 7 day trial basis and if it is no good give it back?

35notout

Ogham, I beg to differ regarding the NBB v Digiweb pricing and speeds

Digweb have just launched a new satellite service http://digiweb.ie/business/satellite/

whilst you still need to pay for the equipment and install, the monthly fees are not too bad for satellite broadband and the speeds are faster than the old Digiweb stuff.

As far as I know too, the Meteor ToGo is only in Cork and Dublin at the moment

watty

The NBB product can't upgrade, only a 500mW transmitter. It's transponder beam is better suited for East Coast than West Coast as it's a mainland Europe service really.

Digiweb has several differerent satellite products and the newest one is a new service using more advanced technology. There is "old Digiweb stuff" that is much faster than NBB's Astra2Connect, which is particularly limited in upstream/upload by the low power 0.5W. Some of Digiweb's are 2W or 4W. I think about 30% of schools maybe be using Digiweb's even older stuff.

Digiweb is also a large ISP with their own real data network and voice network. NBB is just a reseller.

Ogham

35notout wrote: »

Ogham, I beg to differ regarding the NBB v Digiweb pricing and speeds

Digweb have just launched a new satellite service http://digiweb.ie/business/satellite/

whilst you still need to pay for the equipment and install, the monthly fees are not too bad for satellite broadband and the speeds are faster than the old Digiweb stuff.

I hadn't seen the new Digiweb prices - which I see are a lot lower than the previous prices. A bit harder to decide now.

irishguy09

Ogham wrote: »

I hadn't seen the new Digiweb prices - which I see are a lot lower than the previous prices. A bit harder to decide now.

Hi Ogham....check out another provider, Satellite Broadband Ireland. They're providing a 2-way satellite service, 2Mbps 'Always-On' service and offering better customer service and have partnered with Europe's largest provider, Eutelsat & Skylogic. Irishguy

35notout

irishguy09 wrote: »

Hi Ogham....check out another provider, Satellite Broadband Ireland. They're providing a 2-way satellite service, 2Mbps 'Always-On' service and offering better customer service and have partnered with Europe's largest provider, Eutelsat & Skylogic. Irishguy

Irishguy, I think you will find they are exactly the same service - Digiweb are just cheaper and bigger!

declanskidneys

Some good info here lads, thanks for that. Had a look at the new Digiweb Tooway stuff, the price and speeds look good value for money. Spoke with NBB too, they hope to have the mobile phone option shortly also, the guy on the phone said its ready for launch soon, so I might hold to see if I can get a good deal on all four, TV, Broadband, House phone and mobile. The lad in NBB reckons that NBB are the only company in the country that can cover all the broadband blackspots in the National Broadband Scheme, he said 3G haven't a hope and that A2C is way better on latency than Eutelsat for VOIP (not sure what he meant) he also said they have proven it in the courts . Sounded a bit wound up about it to say the least. Anyway thanks lads for the info, oh and a tip for anyone phoning NBB, set aside at least 20 mins to listen to the rants, oh and dont mention 3G or the National Broadband Scheme, seems to be a sore point, i think the guys name was Jim or something

declanskidneys

Free info, for you guys. NBB - stay clear if you are looking for good customer service. One week on and I still hadn't received the promised call back, so I contacted the new website and heard nothing back, then I called the customer "don't care" department...what a response. Phrases like "should have", "might be able" oh and the classic, sure "why would you need broadband speed of 2MB all the time, couldn't your kids download youtube over night":)

The options are you pay up front, and you "should have" product within a couple of weeks, "have a go" at installing it yourself first, and if it doesn't work then we "will try" and arrange an engineer to visit. Absolutely comical man this lad, and tells me he used sell the old one way broadband for years and understands technically that I "the customer" doesn't need 2MB all the time....:)

I had a read back through the thread here lads and Boggerboy, you might not be far off by using the phrase cowboys. Smellslikeshoes the above are facts, but if you doubt, give them a call yourself, its like Broadband coming to Killinaskully ....

Oh and, Smellslikeshoes, the correct spelling is typing see your comment below.

The think think was just a small typeing error, should have said, "don't think", little surprised I missed it to be honest

watty

declanskidneys wrote: »

The lad in NBB reckons that NBB are the only company in the country that can cover all the broadband blackspots in the National Broadband Scheme, he said 3G haven't a hope and that A2C is way better on latency than Eutelsat for VOIP (not sure what he meant) he also said they have proven it in the courts .

One claim is untrue and the other is hyped by at least x10

It's possible the latency is MARGINALLY better than other satellite suppliers for VOIP. But it can't get below a mind-numbing 790ms. That's physics. Typical 3G, which is POOR latency for VOIP and gaming is 120ms. I get 20ms latency for VOIP on my fixed Wireless.

There are a few satellite suppliers. NBB have no better coverage than some for covering NBS blackspots. In fact in the main NBS areas the NBB needs a BIGGER dish than some other satellite services for reliable operation in the rain.

Satellite is not a mainline NBS solution, even if NBB think they ought to have been able to tender for the entire job.

These guys ever since they started have made hyped claims. They are not even an ISP. At least one major Satellite Terminal seller is also an ISP and do upgrade people almost automatically when real terrestrial broadband comes to a location.

"load YouTube overnight" Don't they know that is a real-time streaming service?

boggerboy

declanskidneys wrote: »

Free info, for you guys. NBB - stay clear if you are looking for good customer service. One week on and I still hadn't received the promised call back, so I contacted the new website and heard nothing back, then I called the customer "don't care" department...what a response. Phrases like "should have", "might be able" oh and the classic, sure "why would you need broadband speed of 2MB all the time, couldn't your kids download youtube over night":)

The options are you pay up front, and you "should have" product within a couple of weeks, "have a go" at installing it yourself first, and if it doesn't work then we "will try" and arrange an engineer to visit. Absolutely comical man this lad, and tells me he used sell the old one way broadband for years and understands technically that I "the customer" doesn't need 2MB all the time....:)

I had a read back through the thread here lads and Boggerboy, you might not be far off by using the phrase cowboys. Smellslikeshoes the above are facts, but if you doubt, give them a call yourself, its like Broadband coming to Killinaskully ....

Oh and, Smellslikeshoes, the correct spelling is typing see your comment below.

The think think was just a small typeing error, should have said, "don't think", little surprised I missed it to be honest

declanskidneys,
thanks for the support, very cool and well timed name by the way!
just to reiterate what i said before, the original and only reason i started this tread was to inform people who may be considering NBB as a supplier. As things have got generally worse for people in the money area,every penny spent is vital. If people search back through broadband threads they can see opinion and facts about NBB. Posters like smellslikeshoes like to hijack threads and diss the OP as has been pointed out before. When things don´t go so right for NBB, i don´t want to say "told ye so" as i want people to be aware of it before the fact.
if i hear of any other companies in trouble that may affect peoples money i´ll be sure to let them know!

smellslikeshoes

boggerboy wrote: »

declanskidneys,
thanks for the support, very cool and well timed name by the way!
just to reiterate what i said before, the original and only reason i started this tread was to inform people who may be considering NBB as a supplier. As things have got generally worse for people in the money area,every penny spent is vital. If people search back through broadband threads they can see opinion and facts about NBB. Posters like smellslikeshoes like to hijack threads and diss the OP as has been pointed out before. When things don´t go so right for NBB, i don´t want to say "told ye so" as i want people to be aware of it before the fact.
if i hear of any other companies in trouble that may affect peoples money i´ll be sure to let them know!

I have never once "dissed you" OP, I called into question your claims that the company has after collapsing, nothing more and certainly nothing personal.

You were making wild accusations of the company collapsing without any proof. I have nothing against you saying the service they provide is poor or the claims they make are exaggerated, but you can't go around saying a company has after collapsing just to stop people from using them. I'm a pretty vocal critic of Satellite broadband in general and have previously called into question NBB's claims of good VOIP etc. especially around the time of the the NBS court case. But I stand by my point that starting rumours about a company collapsing without any proof is just not proper.

declanskidneys wrote: »

I had a read back through the thread here lads and Boggerboy, you might not be far off by using the phrase cowboys. Smellslikeshoes the above are facts, but if you doubt, give them a call yourself, its like Broadband coming to Killinaskully ....

You seem to think that I am defending this company's service.
Please point out to me where I said anything about the service or lack of service of this company in this thread. All I have said in this whole thread is its not proper spreading rumours about a companies possible demise without any proof.

declanskidneys wrote: »

Oh and, Smellslikeshoes, the correct spelling is typing see your comment below.

The think think was just a small typeing error, should have said, "don't think", little surprised I missed it to be honest

Oh yes, pointing out a small grammatical error in a post by someone who's first language was not English (not that I'm using that as an excuse) really makes their argument invalid doesn't it? I could very easily pick apart your posts and point out your grammatical errors but I won't because it is little more than a cheap shot.

declanskidneys

Relax smellslikeshoes, I am, no more than you seem to be, a professor of the english language, I was merely making a tongue in cheek comment, on your own grammatical correction of boggerboys and your own thread, "think think" type error..apologies if my sense of humour upset you..:(. I did not know english is not your first language.

As regards of providing evidence from previous threads of what you did or did not say about that companies service, I am not interested in arguing to me what is a nonsensical argument, and have much more important things to do today, the purpose of this thread for me was to gather info and purchase broadband. Again, please relax and my apoligies if I struck a nerve with you, it was not the intention. I use this service like I do many other sites to gather information across a number of areas, and to be honest, Boggerboy may not be far off the mark with comments he has made, and I was merely trying to detail my experience, of this companies poor service to me, which I stand over as fact, and would be very surprised if anyone could experience different.



Watty, thanks for the technical info, its much appreciated. Look forward to picking your brain in the future. Yeah, I thought the You Tube comment was funny alright, the kids weren't too impressed by that suggestion either.;)

smellslikeshoes

declanskidneys wrote: »

Relax smellslikeshoes, I am, no more than you seem to be, a professor of the english language, I was merely making a tongue in cheek comment, on your own grammatical correction of boggerboys and your own thread, "think think" type error..apologies if my sense of humour upset you..:(. I did not know english is not your first language.

I never corrected anyones grammar, except my own.

crawler

Kids - play nice Mods get unhappy....

boggerboy

smellslikeshoes wrote: »

I have never once "dissed you" OP, I called into question your claims that the company has after collapsing, nothing more and certainly nothing personal.

smellslikeshoes,
i would be keen to not continue on this line of posting, but when you state the above and previously post the following:

I think think you realise peoples objections to the original post or any of your posts for that matter
....??

sorry if i gave you the impression that i was merely posting slander,i´m not.
and i´m waiting to see "peoples objections to any of my posts"

smellslikeshoes

boggerboy wrote: »

sorry if i gave you the impression that i was merely posting slander

You have posted NO FACTS only speculation, until you can back up your claims with some proof it is all speculation. That is the bottom line.

boggerboy

smellslikeshoes wrote: »

You have posted NO FACTS only speculation, until you can back up your claims with some proof it is all speculation. That is the bottom line.

what proof do you want? nbb bank statements, sales figures & forecasts??
plenty of people here on boards have had a go at nbb in the past, including employees of boards´sponsors, didn´t see you sniping at them?

have you read the previous posts about nbb? do you know anything about them? as an existing customer/interested party??

if you are just someone who likes to have the last word on something, then go ahead and reply, if not i suggest you post on a topic that you have an interest in/opinion on.

Regards

smellslikeshoes

boggerboy wrote: »

have you read the previous posts about nbb? do you know anything about them? as an existing customer/interested party??

if you are just someone who likes to have the last word on something, then go ahead and reply, if not i suggest you post on a topic that you have an interest in/opinion on.

Regards

I have a big interest in broadband and Irish telecommunications in general, hence why I browse this board.

Its not about getting last word or anything like that. You just shouldn't be speculating on a companies demise without proof.

what proof do you want? nbb bank statements, sales figures & forecasts??
plenty of people here on boards have had a go at nbb in the past, including employees of boards´sponsors, didn´t see you sniping at them?

Ive had one or two digs at them in the Ireland Offline section over the years as well satelite providers and their exaggerated claims in general, plenty of which have disobeyed the laws of physics/bordered on the absurd.

The simple fact is though, you can not provide any proof whatsoever that this company has collapsed/going to collapse, and that is why you should keep your speculation to yourself.

Slate them on their service all you like, there is nothing wrong with that, in fact I would help in any way I can debunking their exaggerated claims with any knowledge on the subject I possess, but don't go around claiming they are collapsing because that is complete speculation not to mention it borders on libelous.