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Is anybody on th 10mb broadband from NTL/UPC?

  • 03-02-2009 1:03pm
    #1
    Registered Users, Registered Users 2 Posts: 1,337 ✭✭✭


    I'm with IBB, have been for a few years now with very little hassle.I rang up NTL as I'm expecting an engineer to connect a new tv line and the guy on the other end of the phone informed me that my area has the new NTL cables installed and I could get 10mb for €32 a month - €5 cheaper than my 2mb breeze.He also said there are no download limits,and no site restrictions.It's a no-brainer really, but is it any use?


«1

Comments

  • Registered Users, Registered Users 2 Posts: 647 ✭✭✭macrubicon


    I'm on the 10Mb - it's fine for most things. I even ge the full 10Mb from time to time - but usually have a solid 4-6Mb.

    If your a big downloader they do shape and throttle some types of traffic but for everyday stuff it's grand.

    The cap is a fair use one, so as long as it's not crazy you won't get the dredded letter.


  • Registered Users, Registered Users 2 Posts: 68,317 ✭✭✭✭seamus


    It's 10Mb, it works well. What else is there to say? :)


  • Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,540 Mod ✭✭✭✭Cabaal


    I'd suggest you use the search function


  • Registered Users, Registered Users 2 Posts: 1,337 ✭✭✭kingaaa


    Cabaal wrote: »
    I'd suggest you use the search function

    what do you mean?


  • Registered Users, Registered Users 2 Posts: 1,337 ✭✭✭kingaaa


    macrubicon wrote: »
    I'm on the 10Mb - it's fine for most things. I even ge the full 10Mb from time to time - but usually have a solid 4-6Mb.

    If your a big downloader they do shape and throttle some types of traffic but for everyday stuff it's grand.

    The cap is a fair use one, so as long as it's not crazy you won't get the dredded letter.

    so there actually is a cap of sorts on it?


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  • Registered Users, Registered Users 2 Posts: 1,926 ✭✭✭Simi


    It's a fair usage policy. They decide how much is too much.

    So far no one has ever been contacted about high usage & some ppl. (possibly me included) download obscene amounts.

    I'd say i'd download 200-300GB a month easy on average & never heard a peep out of them. I also usually get the full 1.1MB/sec download rate but I do most of my downloading at night.

    Also great for gaming. Best ping times vary from 20-40ms day to day. Connection is also usually rock solid.


  • Closed Accounts Posts: 1,033 ✭✭✭ionix5891


    i downgraded to 10mbit, its more than enough

    i dont use much bandwidth, but had no issues downloading few dozen GB, haven't really pushed it, can get ~1.1MB/s easily

    latency is what im interested in and thats great for managing servers over ssh and the olde xbox live :p


  • Registered Users, Registered Users 2 Posts: 1,337 ✭✭✭kingaaa


    I'd be downloading a similar amount to that.Can you give me some info on the connection type? is it a standard cat5 from a cable modem? the reason I ask is I'm set up for voip at the moment so there is an ata router netween the IBB radio and my home network router.


  • Closed Accounts Posts: 1,033 ✭✭✭ionix5891


    mine is the older blue NTL modem, has standard cat5 ethernet (which i use) jack and usb connection, they gave free wireless router as well


    my parents have similar connection (they dont download much but they like keep in contact with extended family via video and audio) but their modem is newer ntl one. slightly larger, has ethernet, usb and phone jacks (for the ntl phone service)


    im very happy with them for the last few years, maybe 1 day downtime per 4 months on average


    now that i think of it last year sometime before they got aquired by UPC they rang saying i used too much upload bandwidth, i uploaded 70GB or so to my server that month, but i dont think the new UPC crowd care as they have 100gbit peering arrangement http://www.peeringdb.com/view.php?asn=6830 which is 10times more than Eirscum and they are much larger company europewide


  • Registered Users, Registered Users 2 Posts: 9,260 ✭✭✭MrVestek


    I'd say switch. Your ata will work fine in the atlanta modem. Just configure your ata to obtain a wan ip via dhcp and you'll be fine.


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  • Registered Users, Registered Users 2 Posts: 7,265 ✭✭✭RangeR


    I'm on the 20Mb in Naas. It's great but occasionally[between 6pm through about 8pm], latency becomes a problem. Ping times can shoot up to 250ms+

    Gaming is GENERALLY good but there sometimes appears to be apparent latency in them too.

    I would still recommend. I believe their networks speeds are going to increase in the coming short term too.


  • Registered Users, Registered Users 2 Posts: 1,337 ✭✭✭kingaaa


    good reports so far, I think I've made my mind up to move.Now, has anybody any experience with cancelling IBB Breeze? how long does it usually take? is there any penalties?


  • Registered Users, Registered Users 2 Posts: 1,337 ✭✭✭kingaaa


    just been on the phone to IBB, they need 30 days notice.So I went ahead and ordered NTL 10mb online, the earliest installation date I could get was 2nd of March!


  • Registered Users, Registered Users 2 Posts: 7,265 ✭✭✭RangeR


    Are you still within contract? If so, how long. If not, I think it's 30 days [one month] notice.

    Actually, I see you are with them for a few years.

    Ring them, tell them you want to cancel. They will organise a date for an engineer to come out and take away the equipment.

    You can ring UPC any time to get setup. In my experience [ordered broadband from them twice], they have you setup within a week of your order.

    If you haven't gotten your NTL TV installed yet, order broadband now and get them done at the same time. Otherwise you will be charged two install fees. From my experience, they will NOT let you do a self install.


  • Closed Accounts Posts: 1,033 ✭✭✭ionix5891


    i had the displeasure of using irish broadband before in Dublin

    was absolutely terrible, it shouldn't be called broadband

    took 30 seconds to load Google at times

    i used to travel back to Galway every weekend to do the downloading on NTL :P


  • Registered Users, Registered Users 2 Posts: 1,337 ✭✭✭kingaaa


    I got an installion date of march 2nd, this should suit because I can only cancel IBB after my next bill (18th of feb) with 30 days notice.Unfortunatley I just got the tv installed today,but it was fairly quick and painless and the engineer said it's not a problem that I want the broadband in a different part of the house to the tv.


  • Registered Users, Registered Users 2 Posts: 7,265 ✭✭✭RangeR


    kingaaa wrote: »
    ...the engineer said it's not a problem that I want the broadband in a different part of the house to the tv.

    Yup, my TV point is downstairs and Internet is upstairs. They are pretty good at the wiring too. Well, my guys were.


  • Closed Accounts Posts: 1,033 ✭✭✭ionix5891


    IrishTLR wrote: »
    Yup, my TV point is downstairs and Internet is upstairs. They are pretty good at the wiring too. Well, my guys were.

    i bought one of them powrline/socket switch thingies, great to connect to modem and NAS downstairs from office upstairs


  • Closed Accounts Posts: 5 El-Diablo


    Don't touch NTL with a bargepole. It's broadband is chronically unreliable. I've now had the technician out 5 times to fix but still spends far more time off line than on. As soon as it gives me enough time online to find a new provider I'll be gone.
    Its speed claims are also nonsense. Mine is supposedly 20MB, at the moment (when actually working) it's delivering 1.4MB............
    It's a dreaful service and the customer service are impossible to get hold of too.


  • Closed Accounts Posts: 1,033 ✭✭✭ionix5891


    El-Diablo wrote: »
    Don't touch NTL with a bargepole. It's broadband is chronically unreliable. I've now had the technician out 5 times to fix but still spends far more time off line than on. As soon as it gives me enough time online to find a new provider I'll be gone.
    Its speed claims are also nonsense. Mine is supposedly 20MB, at the moment (when actually working) it's delivering 1.4MB............
    It's a dreaful service and the customer service are impossible to get hold of too.

    lol you got your bits and bytes mixed up :D

    1.4MB/s is ~ 10mbit/s

    :p


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  • Closed Accounts Posts: 5 El-Diablo


    I stand corrected. The current speed is 1.4Mbps


  • Closed Accounts Posts: 1,033 ✭✭✭ionix5891


    El-Diablo wrote: »
    I stand corrected. The current speed is 1.4Mbps

    hmm what speed do you get downloading this file

    http://cachefly.cachefly.net/100mb.test

    using a browser such as firefox


  • Registered Users, Registered Users 2 Posts: 4,134 ✭✭✭Bambaata


    I've been called and informed my area has been upgraded and i can now avail of the faster packages. I have a date for installation (7th March, am) and told i can cancel it any time before then so its decision time for me too! Is anyone on it around Glasnevin by any chance? Does anyone use FTP on it? I would download/upload a fair amount too as 4 of us in the house are constantly on 4oD etc! I've informed them i could hit 300GB a month and was told this is no problem.

    So am i right in saying i need to give IBB 30 days notice to cancel as i am over 2 yrs with them and i thought i could cancel at any time after the 1 year contract? Ive never had many problems with IBB (240 on that file - on the 2MB breeze) but i would like faster speeds for less money (10mb line)


  • Posts: 0 [Deleted User]


    ionix5891 wrote: »
    hmm what speed do you get downloading this file

    http://cachefly.cachefly.net/100mb.test

    using a browser such as firefox

    For reference, I tried downloading this file using IE. It took me 1 minute, 33 seconds. :)


  • Closed Accounts Posts: 286 ✭✭Blindpew


    Bambaata wrote: »
    I've informed them i could hit 300GB a month and was told this is no problem.

    Well I got a letter today telling me that I had to restrict my usage to 250gb a month or face termination. I have the unlimited 20mb ultra package. That 250gb is a combined data transfer of uploads and downloads. So muich for unlimited.


  • Registered Users, Registered Users 2 Posts: 68,317 ✭✭✭✭seamus


    There's an acceptable usage policy on all packages, which includes the amount of data downloaded, even on the unlimited package.

    250Gb is an enormous amount of data to be downloaded or uploaded in a single month. Are you running websites from home or something?


  • Closed Accounts Posts: 1,033 ✭✭✭ionix5891


    seamus wrote: »
    There's an acceptable usage policy on all packages, which includes the amount of data downloaded, even on the unlimited package.

    250Gb is an enormous amount of data to be downloaded or uploaded in a single month. Are you running websites from home or something?

    and theres me thinking i was a bad boy using a 100GB :p


  • Registered Users, Registered Users 2 Posts: 7,265 ✭✭✭RangeR


    seamus wrote: »
    There's an acceptable usage policy on all packages, which includes the amount of data downloaded, even on the unlimited package.

    250Gb is an enormous amount of data to be downloaded or uploaded in a single month. Are you running websites from home or something?


    It is highly feasible to hit 250GB and beyond on a residential connection. I give my setup as an example all the time.

    3 computers
    one laptop
    PS3 [downloading games, demos, vids every month]
    Internet Radio
    Some times, up to 2 or 3 Network web cams.

    I have no idea as to my actual usage as UPC don't have a traffic monitor. But I'm sure I use approx 100GB to 200GB on a heavy month.

    I'm a techno geek and love nothing more than reformatting one mof my machines every few weeks, months. I DO actually download linux ISO's regularly [compared to people who say that to hide their true usage], just to see the differences in flavors. Hell, I even have Linux on my PS3.

    For UPC 20Mb unlimited plan, I would see 250GB monthly as not on the high end of expectations.


  • Registered Users, Registered Users 2 Posts: 68,317 ✭✭✭✭seamus


    I have no doubt that it's feasible, but it's still a huge and rare amount of data. A linux ISO is at most 9GB (for a dual-sided DVD ISO). Even if you reformat each of your 4 computers once a week and install a different OS on each, that works out at 144GB in a month. Internet Radio, what does that work out at - 20MB an hour? So you have that running for 8 hours a day, 7 days a week, that's 34GB.
    PS3 Games/game demos. Maybe 2 a day, at most, what are they 500MB apiece? So that's another 30GB. Network cams, what do they use - 100MB upload a day, each? Which is another 2.8GB per cam per month, let's round it to 10GB. Then web surfing. 2GB on web traffic alone in a single month would be massive. But let's be generous and say that each machine does 5GB of web surfing per month, which works out at 20GB for the whole month for the house.

    So overall, the usage works out at 210GB. Which you admit is a heavy month. And it is - your setup is rare, as is the pure volume of data you're downloading. Companies with ten times the number of machines would struggle to download that kind of volume from the web.

    However, not only is this guy downloading that amount, he's going *beyond* that and going beyond it consistently.

    So from that point of view, not only is 250GB more than fair and appropriate on an "unlimited" package (because a self-confessed techno-geek doesn't even reach that in a busy month), but so too is their response. Other providers would choose to just go ahead an bill him by the GB.


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  • Registered Users, Registered Users 2 Posts: 7,265 ✭✭✭RangeR


    seamus wrote: »
    So overall, the usage works out at 210GB. Which you admit is a heavy month. And it is - your setup is rare, as is the pure volume of data you're downloading. Companies with ten times the number of machines would struggle to download that kind of volume from the web.
    I'm not going to debate what bandwidth a specific file is. However, many PS3 downloads are 1.5GB but, I digress...

    What is your basis for stating that companies with ten times the hardware would struggle to reach that bandwidth, or is it pure speculation or personal experience in your company? I fail to see that as a valid argument.
    However, not only is this guy downloading that amount, he's going *beyond* that and going beyond it consistently.
    And???? While I'm not an avid lover of internet hogs [I get 300ms Pings EVERY night between 7pm and 9pm and pi$$es me off when all I want to do is play an hour or two of TF2 after a busy day in work.] but UPC do not give ANY indication of what fair usage is. They say unlimited. How are we to know if we are going over the limit until you start getting threatening letters. We all know that it's marketing. It they specified limits, they couldn't advertise it as unlimited.

    I am also fully aware that bandwidth doesn't come free to the ISP's. That is irrelevant. If they say unlimited, use it. If they want to impose limits, specify it in advance.
    So from that point of view, not only is 250GB more than fair and appropriate on an "unlimited" package (because a self-confessed techno-geek doesn't even reach that in a busy month), but so too is their response. Other providers would choose to just go ahead an bill him by the GB.

    Ah now you are now putting words in my mouth or mangling what I said. I NEVER said that my usage, or that of the OP was fair and appropriate. I gave an example of what I use [you made up the erroneous calculations, I didn't provide all that I do on a monthly basis].

    I NEVER said that I never reach the OP's bandwitdh usage as I don't monitor my usage. I have no way of monitoring my usage.

    Going by your [possible] under estimate of my use, I would say that I'm on par or more than the OPs usage. I also run my business from home using UPC connection [UPC are aware] which adds to my usage.

    I've never received such letters from them.`

    *EDIT* However.... I will cautiously [innocent until proven guilty and all that] say that I believe that the majority, and I mean in the 95% of heavy users, are purely downloading copyright infringed files.


  • Registered Users, Registered Users 2 Posts: 68,317 ✭✭✭✭seamus


    IrishTLR wrote: »
    What is your basis for stating that companies with ten times the hardware would struggle to reach that bandwidth, or is it pure speculation or personal experience in your company? I fail to see that as a valid argument.
    Personal experience seeing a number of companies. The point being that companies (theoretically) have a hell of a lot more users accessing the web (and email) concurrently than a single user and his 4 machines, yet they still don't use that kind of bandwidth. But yes, it's a rough metric because different businesses have different needs.
    but UPC do not give ANY indication of what fair usage is. They say unlimited. How are we to know if we are going over the limit until you start getting threatening letters. We all know that it's marketing. It they specified limits, they couldn't advertise it as unlimited.
    Check the contract that you signed or agreed to when you got the package. It may say "unlimited", but there's a contract there which gives their AUP and the steps they will take if that's broken. There may even be a specific amount specified in this contract. If you didn't agree with the definition of "unlimited", you had the option of not signing the contract.

    AUPs and download ceilings are nothing new and shouldn't come as a surprise to anyone using even "unlimited" packages.

    In reality, this has been tested before and it's not false advertising because there is no way you could hold any provider to an "unlimited" clause, simply because providing an unlimited service is a physical impossibility. Instead "unlimited" amounts to a service which provides an allowance well beyond what would be considered normal or even heavy use. Which is what 250GB is, for a residential user. You'll notice that they don't provide an "unlimited" package for business, because 250GB would be easily reached by a medium-sized company (60+ people).


  • Closed Accounts Posts: 1,033 ✭✭✭ionix5891


    UPC have a peering arrangement of 100gbit (thats 3000TB a month for all their customers)

    youre 200GB is a waste of paper for them im surprised they even bothered, could be automated system


  • Closed Accounts Posts: 286 ✭✭Blindpew


    I'm not surprised by the letter as I wasn't expecting the service to be unlimited, even though i says it is. It's very easy exceed 250gbs in a month when they combine uploads and downloads. Traffic both ways was over 450gb last month.
    As no one has posted figures before I thought I'd let people know what the "unlimited service" limits are.


  • Registered Users, Registered Users 2 Posts: 68,317 ✭✭✭✭seamus


    3000TB = 3,072,000GB

    UPC signed up their 100,000th cable customer in December. Which means that their allowance per customer is technically 30GB/month. Some customers use much more than that, but most use much, much less.

    Like most services, it's oversold, but it's possible to operate because the limits imposed are far beyond what's required normally. Gmail for example offers 10GB (?) of storage. It doesn't have enough storage to service every single Gmail account, but it doesn't have to because most people barely scratch the surface of that 10GB.

    If you think about 250GB of downloads - that's the equivalent of using the max. bandwith of 8 customers. So if just one-eighth of NTL's customers were to act like this, their network would effectively max out. So they need to nip to it in the bud.


  • Closed Accounts Posts: 1,033 ✭✭✭ionix5891


    seamus wrote: »
    3000TB = 3,072,000GB

    UPC signed up their 100,000th cable customer in December. Which means that their allowance per customer is technically 30GB/month. Some customers use much more than that, but most use much, much less.

    Like most services, it's oversold, but it's possible to operate because the limits imposed are far beyond what's required normally. Gmail for example offers 10GB (?) of storage. It doesn't have enough storage to service every single Gmail account, but it doesn't have to because most people barely scratch the surface of that 10GB.

    If you think about 250GB of downloads - that's the equivalent of using the max. bandwith of 8 customers. So if just one-eighth of NTL's customers were to act like this, their network would effectively max out. So they need to nip to it in the bud.


    sorry 100gbit is their average traffic levels (mostly inbound, meaning customers downloading onto network) not their max (also note we have no way of knowing what private arrangements for bandwidth commits they could have with backbone providers)

    see http://www.peeringdb.com/view.php?asn=6830 for data

    they would have no issues peering for free with large datacenters with (mostly outbound) traffic and the bandwidth would cost them nothing, they peer at the worlds largest exchange in the Dam so they have access to some nice cost savings options

    btw Eircom are much smaller :D

    http://www.peeringdb.com/view.php?asn=5466


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  • Registered Users, Registered Users 2 Posts: 7,265 ✭✭✭RangeR


    Blindpew wrote: »
    I'm not surprised by the letter as I wasn't expecting the service to be unlimited, even though i says it is. It's very easy exceed 250gbs in a month when they combine uploads and downloads. Traffic both ways was over 450gb last month.
    As no one has posted figures before I thought I'd let people know what the "unlimited service" limits are.

    Ok, even I think that's an absurd amount of monthly traffic for a residential user.

    Considering you said that your upload was a good part of your 450GB, that is some SERIOUS uploading. Very few internet applications consume that amount of upload bandwidth. You ARE taking the pi$$ with your connection in a serious way.


  • Closed Accounts Posts: 1,033 ✭✭✭ionix5891


    IrishTLR wrote: »
    Ok, even I think that's an absurd amount of monthly traffic for a residential user.

    Considering you said that your upload was a good part of your 450GB, that is some SERIOUS uploading. Very few internet applications consume that amount of upload bandwidth. You ARE taking the pi$$ with your connection in a serious way.

    no hes not costing them much (but yes thats quite a bit for a home connection)

    i manage a cluster of 12 servers in Chicago

    uses 1.4gbit average a month (outgoing, from the servers), note that incoming bandwidth is free ( i only use 50mbit average incoming)

    the bandwidth is charged at 4.5 US$ per mbit outgoing @ 95th %percentile

    Image2.png

    so assuming UPC pay same to most likely nothing for their bandwidth, no hes not taking the pi$$

    as i said UPC would have no issue peering with large data centers for free

    .


  • Closed Accounts Posts: 1,033 ✭✭✭ionix5891


    btw heres what the INEX uses in dublin as a comparison ( https://www.inex.ie/technical/stats )

    mrtgdisplaypublicpng&type=aggregate&category=bits&period=month

    people really need to start backing up statements about heavy bandwidth usage with facts like i try to do

    bandwidth is getting cheaper by the day


  • Registered Users, Registered Users 2 Posts: 7,265 ✭✭✭RangeR


    ionix5891 wrote: »
    no hes not

    i manage a cluster of 12 servers in Chicago

    uses 1.4gbit average a month (outgoing, from the servers), note that incoming bandwidth is free ( i only use 50mbit average incoming)

    the bandwidth is charged at 4.5 US$ per mbit outgoing @ 95th %percentile


    so assuming UPC pay same to most likely nothing for their bandwidth, no hes not taking the pi$$

    as i said UPC would have no issue peering with large data centers for free

    .

    Apples and oranges. Your example doesn't seem to be a residential package or based in Ireland. I stand by my assertion that he is taking the pi$$. I'm not interested in what it does and does not cost UPC in direct costs. I'm more concerned with the broadband usage of customers in that area. It has a huge effect.


  • Registered Users, Registered Users 2 Posts: 5,987 ✭✭✭JDxtra


    There is no such thing as a truely unlimited service. Just be glad you are with UPC (compared to other ISPs) and get over it. Downloading that amount of data each month on a consistent basis is just obscene.


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  • Closed Accounts Posts: 1,033 ✭✭✭ionix5891


    IrishTLR wrote: »
    Apples and oranges. Your example doesn't seem to be a residential package or based in Ireland. I stand by my assertion that he is taking the pi$$. I'm not interested in what it does and does not cost UPC in direct costs. I'm more concerned with the broadband usage of customers in that area. It has a huge effect.

    hes not on ADSL so his unlikely to be causing any slowdown due to the way UPCs network is build

    yes it is heavy usage (if you take it as a % of the total UPC usage as per data i provided) what hes doing but i can almost guarantee its not costing UPC that much and they are still making a nice profit margin (remember UPC are a company, and companies exist to make money, providing a good service is a means to an end not the end) on this customer

    if you work in bandwidth related business for a while you learn that a small % of customers always use alot of bandwidth, but the larger your bandwidth pool the less this is noticed

    im not advocating that usage, i myself max ever used 100GB in a month, ive not time to be downloading **** instead i get to do work (and comment on boards :P )

    .


  • Registered Users, Registered Users 2 Posts: 13,016 ✭✭✭✭vibe666


    seamus wrote: »
    So overall, the usage works out at 210GB. Which you admit is a heavy month. And it is - your setup is rare, as is the pure volume of data you're downloading. Companies with ten times the number of machines would struggle to download that kind of volume from the web.
    here we go, the self appointed internet police are out in force again. :rolleyes:

    by your imaginary calculations you have completely failed to take account of any uploaded data which even if it was only 50gb has put him over that 250gb limit as UPC count it as down+up=total.

    what's the point of having 20mbps broadband if you're not going to use it to it's full potential? i thought we were trying to push broadband forwards not backwards?

    just because you don't make the most of it, doesn't mean it's absurd. i can't ever imagine spending 500-1000€ a month on clothes or beer but i know plenty of people who do and I'm more than happy to leave them to do what they want, it's their own business. i'm not in charge of them any more than you are in charge of what people do on the internet. ;)

    UPC are planning on having all their territories upgraded to 100mbps by the end of THIS year in line with holland and (afaik) sweden who already have it (according to an article published last year). if people aren't utilising what they already have as much as possible then why would they even bother to upgrade anything at all?

    I'm on the 20mbps 'unlimited' package as well and got a letter in the post today saying the same thing about exceeding the 250gb per month limit on the plainly advertised *unlimited* product I'm paying for. i have quite a few friends who aren't able to get anything but dialup so I do a lot of downloads for them as well as having a very similar set up to the other dude who got the letter, 4 desktop PC's, a laptop, a netbook, ps3, wii & xbox as well as running an FTP server and a web server I use the internet a LOT for personal and soho work and my combined up/down usage in the last month was around 360gb in total.

    i have no problem with certain products being capped, what I do have a problem is with an ISP claiming an uncapped service and making it a big selling point of that product but then making up a random number and calling it a FUP when it is very plainly a CAP, and then NOT telling people what that is (even when I asked them) and then sending threatening letters when this imaginary limit is reached.

    if you are going to set a limit on how much data a customer can transfer then call it a cap and tell people what it is, END OF STORY!

    i did some research on here before i signed up and the general opinion at the time was that NTL/UPC would leave you alone until you passed at least 600gb per month on the 20mbps package, so I went for that on that basis as I idn't think even I'd manage that and that I could not get any answer out of upc on the subject.

    the good news is, they seem to have a broadband 'extreme' product that they don't advertise for €80 per month which I may upgrade to if my usage continues to warrant it and in fact it seems that UPC will automatically upgrade me anyway if I keep using over 250gb up/down in a month, so I might just carry on how I am and see how long it is before they bump me up to this 'extreme' package automatically.

    so hands up who's going to be bitching about me downloading over 250gb per month when I'm paying extra for the privilege? :rolleyes:


  • Registered Users, Registered Users 2 Posts: 5,987 ✭✭✭JDxtra


    If NTL advertised a cap, many others would use it as a target. But yes, I see your point.


  • Registered Users, Registered Users 2 Posts: 13,016 ✭✭✭✭vibe666


    if we had a regulator with any balls/teeth every ISP would be called to order on it and forced to clearly state any limits to their customers up front and there would be no issue.


  • Closed Accounts Posts: 286 ✭✭Blindpew


    I would agree with everything vibe 666 says. I find it amazing that they can get away with all the false advertising, but I suppose this is Ireland where the more lies you can tell the more success you can attain. I was offered this "extreme package" as well or rather told I would be put on it whether I wanted it or not, if they so decided. There's no mention of the said Extreme 79 Euro a month package on their web site oddly enough. They must reserve it for special customers.


  • Moderators, Society & Culture Moderators Posts: 9,689 Mod ✭✭✭✭stevenmu


    I do have a problem with them calling it an unlimited service if they really have a set 250GB limit, but:
    vibe666 wrote: »
    I'm on the 20mbps 'unlimited' package as well and got a letter in the post today saying the same thing about exceeding the 250gb per month limit on the plainly advertised *unlimited* product I'm paying for. i have quite a few friends who aren't able to get anything but dialup so I do a lot of downloads for them as well as having a very similar set up to the other dude who got the letter, 4 desktop PC's, a laptop, a netbook, ps3, wii & xbox as well as running an FTP server and a web server I use the internet a LOT for personal and soho work and my combined up/down usage in the last month was around 360gb in total.
    if you're running an ftp server, a web server and using it for SOHO work you can't really complain about breaking the acceptable use policy on a residential package.


  • Registered Users, Registered Users 2 Posts: 13,016 ✭✭✭✭vibe666


    the ftp and web servers are for my own personal use, i'm not running a business of either one of those and as far as the soho side of things does, it's to vpn to my office to work from home once a week so I'd give it 95% personal use for myself and friends and maybe 5% for work but afaik working from home over vpn instead of going into the office wouldn't count as running a business from home.

    BUT, as things stand now, if I'd known about the 250gb limit per month I'd have either made some effort to stick to it or upgraded to this extreme package from the start if my usage warranted it on an ongoing basis.

    as things stand though i'm still only on my 3 months in with this after being on BT 7.6mbps so i reckon i'm most likely still just stretching my new 20mbps legs and i'll calm down to within those limits before long as i'm starting to run out of stuff to download if i'm perfectly honest, i just don't like being told one thing and then getting threatened with something else foor breaking a rule i didn't know i had. :D

    look on the bright side, if the internet ever goes down totally, I've got an almost complete backup of the whole thing already. :p


  • Registered Users, Registered Users 2 Posts: 68,317 ✭✭✭✭seamus


    vibe666 wrote: »
    by your imaginary calculations you have completely failed to take account of any uploaded data which even if it was only 50gb has put him over that 250gb limit as UPC count it as down+up=total.
    Where have I failed to take account of uploaded data? Any servers running on the connection are against the terms of service, so they're irrelevant. On a residential connection, upload is: Web browsing, email, ftp out and other non-server uploads.
    i have no problem with certain products being capped, what I do have a problem is with an ISP claiming an uncapped service and making it a big selling point of that product but then making up a random number and calling it a FUP when it is very plainly a CAP, and then NOT telling people what that is (even when I asked them) and then sending threatening letters when this imaginary limit is reached.
    Again, go back to the contract you signed. There's downloading/uploading a fair amount of data, a lot of data, and then there's taking the piss.
    Perhaps you've embraced the all-online experience where you've interconnected permanently with every device and service you can get your hands on and almost all of your business and entertainment comes from the web. And good for you. But the rest of the planet hasn't caught up with you yet. Early adopters always pay the most to get in there first.


  • Closed Accounts Posts: 286 ✭✭Blindpew


    vibe666 wrote: »

    look on the bright side, if the internet ever goes down totally, I've got an almost complete backup of the whole thing already. :p

    Yea, and if you find you are missing anything just contact me, as I probably have it.


  • Registered Users, Registered Users 2 Posts: 7,265 ✭✭✭RangeR


    seamus wrote: »
    Where have I failed to take account of uploaded data? Any servers running on the connection are against the terms of service, so they're irrelevant. On a residential connection, upload is: Web browsing, email, ftp out and other non-server uploads.

    I believe he was talking about the calculations you performed on my usage.
    seamus wrote: »
    Again, go back to the contract you signed. There's downloading/uploading a fair amount of data, a lot of data, and then there's taking the piss.
    Perhaps you've embraced the all-online experience where you've interconnected permanently with every device and service you can get your hands on and almost all of your business and entertainment comes from the web. And good for you. But the rest of the planet hasn't caught up with you yet. Early adopters always pay the most to get in there first.

    Believe it or not, I did NOT sign a contract for my Broadband. I had an existing TV multiroom service with them. I rang them up and asked about getting broadband. They put it on my account, then and there. Engineer was out within a week to set it up.

    I don't believe I signed anything other than a delivery docket or something.

    I DO run a soho [ps in sig, email, VoIP and browsing mostly] with my internet connection. I was VERY upfront with UPC with I was inquiring and they had no problem with it.


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