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Harvey Norman - not impressed
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19-01-2009 8:51pm#1
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niceirishfella wrote: »Are the land of leathers still open BTW?
They've all gone in the UK, so I understand. Or going, anyway.
I didn't even know we had LOLs in Ireland..
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I work in harvey norman, i agree that alot of things are over priced, but at the same time like most shops were also cheaper on a lot of things. but the clever customers should haggle, i welcome it, it makes my job more enjoyable. Naturally I know how much D.I.D are charging, same with PowerCity, Dixons and the local expert group shop, I know where theyre cheaper and where were cheaper. 1 thing I've notice though is most of these shops lower their prices on display models, and when theyre is a few of a certain model, theyre more expensive (thats computers, cant comment on tv's etc) . Someone referred to get a written quote and ill match it, I wouldn insult a customer by saying that. I say gimme a quote and not only will i match it, ill give you a free 2 year extented warranty + an anti virus or €50 off. Also if you refer a friend and they buy something off me over the value of €200 ill give you €20 in store credit. now i dont agree with his statements with regards the famine, twas an ignorant comment if anything. Getting on to people being uneducated, me and another guy in my department both have degrees in I.T, I left an admin job to work here because I dont like sitting down all day in front of a computer. Now dont get me wrong ive gone into HN shops and tried to talk to some "sales people", they didnt have a clue what they were talking about but go into D.I.D and Powercity, its no different. Eg a guy in D.I.D tried to sell me a 1gb laptop for over €500 and he said it would do the same as an average 3gb machine because it had a 1.6 ghz processor, now someone who didnt know about comps would have prob believed this because he was quite persuasive but it just shows that ya get yer crooks evrywhere. Honesty is the key with me, Someone asks for value for money they get it + if they have a bit of personality i usually throw in a few extras.. nice to be nice i suppose
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ssmith6287 wrote: »I work in harvey norman, i agree that alot of things are over priced, but at the same time like most shops were also cheaper on a lot of things. but the clever customers should haggle, i welcome it, it makes my job more enjoyable. Naturally I know how much D.I.D are charging, same with PowerCity, Dixons and the local expert group shop, I know where theyre cheaper and where were cheaper. 1 thing I've notice though is most of these shops lower their prices on display models, and when theyre is a few of a certain model, theyre more expensive (thats computers, cant comment on tv's etc) . Someone referred to get a written quote and ill match it, I wouldn insult a customer by saying that. I say gimme a quote and not only will i match it, ill give you a free 2 year extented warranty + an anti virus or €50 off. Also if you refer a friend and they buy something off me over the value of €200 ill give you €20 in store credit. now i dont agree with his statements with regards the famine, twas an ignorant comment if anything. Getting on to people being uneducated, me and another guy in my department both have degrees in I.T, I left an admin job to work here because I dont like sitting down all day in front of a computer. Now dont get me wrong ive gone into HN shops and tried to talk to some "sales people", they didnt have a clue what they were talking about but go into D.I.D and Powercity, its no different. Eg a guy in D.I.D tried to sell me a 1gb laptop for over €500 and he said it would do the same as an average 3gb machine because it had a 1.6 ghz processor, now someone who didnt know about comps would have prob believed this because he was quite persuasive but it just shows that ya get yer crooks evrywhere. Honesty is the key with me, Someone asks for value for money they get it + if they have a bit of personality i usually throw in a few extras.. nice to be nice i suppose
Can I ask Please SSmith?
The new "haggle" ads on the telly - what freedom do you people have to haggle - have you strict guidelines on how much discount you can give?0 -
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ssmith6287 wrote: »I work in harvey norman, i agree that alot of things are over priced, but at the same time like most shops were also cheaper on a lot of things. but the clever customers should haggle, i welcome it, it makes my job more enjoyable. Naturally I know how much D.I.D are charging, same with PowerCity, Dixons and the local expert group shop, I know where theyre cheaper and where were cheaper. 1 thing I've notice though is most of these shops lower their prices on display models, and when theyre is a few of a certain model, theyre more expensive (thats computers, cant comment on tv's etc) . Someone referred to get a written quote and ill match it, I wouldn insult a customer by saying that. I say gimme a quote and not only will i match it, ill give you a free 2 year extented warranty + an anti virus or €50 off. Also if you refer a friend and they buy something off me over the value of €200 ill give you €20 in store credit. now i dont agree with his statements with regards the famine, twas an ignorant comment if anything. Getting on to people being uneducated, me and another guy in my department both have degrees in I.T, I left an admin job to work here because I dont like sitting down all day in front of a computer. Now dont get me wrong ive gone into HN shops and tried to talk to some "sales people", they didnt have a clue what they were talking about but go into D.I.D and Powercity, its no different. Eg a guy in D.I.D tried to sell me a 1gb laptop for over €500 and he said it would do the same as an average 3gb machine because it had a 1.6 ghz processor, now someone who didnt know about comps would have prob believed this because he was quite persuasive but it just shows that ya get yer crooks evrywhere. Honesty is the key with me, Someone asks for value for money they get it + if they have a bit of personality i usually throw in a few extras.. nice to be nice i suppose
I have nothing against staff or sales people who work in these places. It's the managers that have the final say on prices. But, I'll tell you from my experience from buying a fridge there about 6 months ago. I had searched all over the city for one and as it turned out that Harvey Norman was slightly cheaper with the one I was looking for.
I went into haggle the price and I got it down to a figure of 303.12 or something like that after calculations were done. I haggled more to round it down to the 300 mark. The sales person had to go to the manager twice to see if this was possible!! Twice!! He said no. So, I said look it's €3.12. Surely you can give it to me at 300 even?? Nope. The manager made some excuse about balancing books and price margins. I couldn't believe it. This is NOT, good business. I haggled to get €20 of the original price and they couldn't sacrifice another €3.12!!!
In the end, I told them this was their loss, walked out and bought my fridge elsewhere.0 -
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I have nothing against staff or sales people who work in these places. It's the managers that have the final say on prices. But, I'll tell you from my experience from buying a fridge there about 6 months ago. I had searched all over the city for one and as it turned out that Harvey Norman was slightly cheaper with the one I was looking for.
I went into haggle the price and I got it down to a figure of 303.12 or something like that after calculations were done. I haggled more to round it down to the 300 mark. The sales person had to go to the manager twice to see if this was possible!! Twice!! He said no. So, I said look it's €3.12. Surely you can give it to me at 300 even?? Nope. The manager made some excuse about balancing books and price margins. I couldn't believe it. This is NOT, good business. I haggled to get €20 of the original price and they couldn't sacrifice another €3.12!!!
In the end, I told them this was their loss, walked out and bought my fridge elsewhere.
So, you spent a lot of time and effort haggling with them, had major success, pushed it a little more and got refused, only to walk away from a practically-done deal, wasted another few hours in other shops, wasted about a fiver or more in petrol and got home a few hours later than you had planned, and feeling bad enough about it to waste more time on this thread?
Serves you right for haggling over €3.12...this country needs more like you
Imagine how happy you (and us in hindsight) would've been if you'd just paid that small amount
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So, you spent a lot of time and effort haggling with them, had major success, pushed it a little more and got refused, only to walk away from a practically-done deal, wasted another few hours in other shops, wasted about a fiver or more in petrol and got home a few hours later than you had planned, and feeling bad enough about it to waste more time on this thread?
Serves you right for haggling over €3.12...this country needs more like you
Imagine how happy you (and us in hindsight) would've been if you'd just paid that small amount
Just combining a few replies here. As we all well now, we have been ripped off for far too long now. Harvey Norman , along with other large electrical shops, are well able to balance their books on sales. If they loose €3.12 on one product, you may bet, that there are a vast majority of people who do not haggle will be stung for far more than €3.12. Some of their prices are outrageous and I've actually laughed out loud walking around the store checking prices out.
Yes, fuel costs, time, etc. Do all come into play. But, if you're like me, I actually like hunting for the best price, but more importantly for the best customer/sales service. I cannot stand a sales person who acts like a dumb terminal.
No, people could say I am being tight about it, maybe I am. But, as one person put it, it's proving a point or the principle of it.
Because of this tread alone, do you see how many people over viewed their opinion on HN? Majority are negative. What does that say about the next person looking for a TV or a fridge?0 -
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Join Date:Posts: 26454
i was talking to a woman from ballybeg the other day who was telling me Harvey Norman wanted €50 for a bed to be delivered to her house and nearly €100 if she wanted it on the same day..she went somewhere else
Its a standard delivery change, they charge the same if you live in Ferrybank, if she doesn't want to pay it then she can arrange for it to be collected herself.
Have to say I'm pretty happy with service from Harvey Norman's, ordered as desk got it at a great price, was told 6-8 weeks to order...next day got a call it was in and collected it two days later.
No problems at all 0 -
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