Hosting365 dead again?

wellbutty

Anyone else having problems with server sql6.hosting365.ie

Cant contact anyone there, even the smallest of companies have someone on-call...NOT impressed!

PCPhoto

personally slightly disappointed by hosting365 .... never seem to get a reliable response and assistance when I need it. (granted almost every time that I need it is usually a bank holiday or anti-social hours)

might consider changing hosting - especially as I'm looking at expanding and creating a number of websites in the next couple of months.

Ozeire

Yeah i have all my sites with hosting 365 and am unable to contact any of them .

Have checked

http://www.names.co.uk/network_status.html

and they are reporting no problem at all .

This is becoming more than a joke . Have been with another hosting company for 6 years and never once did any of there services go down

What is the story with this company

Ozeire

OMG is hosting 365 down again today . What is going on here. Getting timmed out since 17:30 or so .

These 2 status sites say they are ok

http://www.hosting365status.com/

http://www.names.co.uk/network_status.html

I am really thinking of chaging from this service as it seems to be down more than its up .

Is anyone else have a problem with them ?

Columba Rad

Yes, down for me too. Might move to BlackNight?

Ozeire

Have tried live websupport on http://www.hosting365status.com/# only got an hello and thats it

Columba Rad

Just been on their live chat thing;

Dariusz Mazur [6:43:05 PM]: Welcome to our real-time support chat. How can I help you today?
[6:43:07 PM]: Hi
Columba Rad [6:43:36 PM]: Hi, when will my website be back-up and running?
[6:46:07 PM]: Anyone there?
Dariusz Mazur [6:48:26 PM]: yes
[6:48:32 PM]: sorry!
[6:48:42 PM]: have a lot of chats/questions about the issue
[6:48:51 PM]: our engineers are working on this now but don't know the details
Columba Rad [6:49:11 PM]: ok, I understand. Thanks...

:rolleyes:

Ozeire

This is mad . Since i have joined these the service has been down 4 times . Another hosting company i was with was never down in 6 years .

Only left them becasue their upload speed on FTP was bad.

Ozeire

See they have updated http://www.names.co.uk/network_status.html

Current Alert(s)
3 Jan 09
17:43:04 Register 365 - Network Issues
There appears to be an issue at present, which is effecting our services, our engineers are investigating this and further updates will be posted.

Thank you your patience and apologies for any inconvenience this may cause.

Villain

They must have real problems this is happening way too often

Villain

from http://www.hosting365status.com:

Dear Customer,

We are aware of an incident in Suite 3 Parkwest DC. Engineers are on-site and working on the problem at the moment. More updates will be published here as we get more info and we expect a fix very shortly.

wellbutty

Any comeback on their 99.99 percent guaranteed uptime I wonder????? Breach of contract?

wellbutty

Have a read of this:

http://www.names.co.uk/service-level-agreement.html

Villain

It was a power outage be back in 20 mins according to support

mloc123

My nagios alerts say otherwise.. down 3 hours.

Villain

again ffs!!!!!!!!!!!!!!

mloc123

And again?

Villain

seriously this is beyond a joke

mloc123

As usual no answer from the on call mobile and no answer on the noc line..

dologhli

And again.

End of the line for me. Time has come to move.

Villain

Yep time to move thats going to be a headache, I'll have MX and A records coming out my... ear

mloc123

7 days into 2009 and 4 outages now? Not a power issue as their phone sytem is up... just not being answered.

Columba Rad

Any recommendations of who to move too?

mloc123

http://www.hosting365status.com/

No suck luck yet another power cut... I might ask if we can run a power cord from one of the other suites to our cab..

Villain

Suite 3 Issue Recurrence
January 7th, 2009

We appear to have a recurrence of the issue in suite 3.

Engineers are onsite, update shortly.

Services Impacted:

* Register365.com Network and Servers
* Some suite 3 colocation racks

Not Impacted:

* DNS
* Core Network
* Cloud Platform

Villain

eta of 20-30 mins!

mloc123

hah, I'll believe it if I'm tucked up in bed for 12.40...

Racecaller

I got a hold of someone there who told me it would be 20 mins max but when I repeated 20 mins they said they couldn't promise anything.

mloc123

tick, tock

fitzrik1

Still bloody down. What is going on?

Although now a separate company register365/namesco seem to still use the hosting365 facilities so its hosting365's fault.
Aren't there meant to be redundant power supplies fed from different sources??

Does anyone else find the speeds of register365 in general to be very slow?

Racecaller

fitzrik1 wrote: »

Does anyone else find the speeds of register365 in general to be very slow?

Do you mean the speed of the sites they host because I do find that they are quite slow, very slow occasionally.

Columba Rad

My sites are back working now...

PaddyTheNth

Back now but I have to say this is a complete joke. Since Namesco came in for the Register365 side of things its only gotten worse - whether that is coincidence or not I don't know but as soon as I'm up for renewal I'm gone to another host.

Villain

Anyone talk to them about getting a refund or reduction in costs due to these outages?

Dampsquid

They have a planned outage for tonight too.

http://www.hosting365status.com/



Emergency Maintenance Window (Power Board)

Date: Friday 9th January 2009

Time: 00:00 – 04:00 (UPDATED)

Maintenance Impact:

The EPO removal will mean that the supply and Output from the UPS board will need isolating for a period of 2- 4 hours, this is a requirement by law as completing this procedure on a live board is deemed too high a risk.

All equipment being supplied by this board will be powered down during this process. We have exhausted all other alternatives during the week to find a non-impacting solution and do apologise if this causes some inconvenience however this work is critical to minimise any further unexpected interruption in service.

On completion of this work the EPO will be completely removed from the infrastructure and we believe this will return stability to the supply.

Communication:

Maintenance updates will be posted at www.hosting365status.com

The following services will not be impacted during this time:

• Network Connectivity
• Cloud Infrastructure
• DNS (NS2 and NS3)
• DC 2 – Clonshaugh Facility
• DC 3 – Park West 2
• DC 4 – Kilcarberry

The management team would like to offer their sincerest apologies for any inconvenience this maintenance window may cause but this is critical to ensure continuity of service.

For any further queries, please contact us on 1800 365 965 or email support@hosting365.com.

Kind regards,
Hosting365 Management

mloc123

oh ffs

steve-hosting36

http://forum.register365.com

mloc123

steve-hosting36 wrote: »

http://forum.register365.com

Will that site remain live when everything else is dead?

steve-hosting36

No idea, you'd need to ask Register365.

mloc123

Why post as Hosting365, in a thread about Hosting365 pointing people to Register365 then?

steve-hosting36

Because everyone in the thread is actually talking about Register365.com and their services.

Hosting365 does not provide domain registration, email or shared hosting, or related services.

Simply pointing people in the right direction.

TheDriver

Why do we buy off namesco yet still log in via cp.hosting365.ie?

steve-hosting36

Namesco have still to complete the migration of services off the old h365 kit and domains, that is ongoing and should be done soon.

mloc123

steve-hosting36 wrote: »

Because everyone in the thread is actually talking about Register365.com and their services.

Hosting365 does not provide domain registration, email or shared hosting, or related services.

Simply pointing people in the right direction.

I was talking about colo and I'm pretty sure a few others were also.

steve-hosting36

Can you email or PM me and I'll ensure your account manager gives you a call?

Did you get a copy of the RFO , and details on the works undertaken to permanently fix the issue?