eircom idiots...selling 3-7mb for a 1mb line..anything for a sale

mailburner

I got a call from eircom on tuesday (they ring me bout once a month) asking
me if i was interested in a talktime package in order to tempt me back (im with esatbt).
When i told them i was interested in broadband they told me i was able to
get 1mb with talktime for 45 a month, 3mb with same for 50 pm and 7mb for 60pm.
Now up until recently i know my line could only take 1mb but the sales person told me the lines were upgraded recently so i was overjoyed to hear that so i opted for the 3mb package.
The following day outa curiousity i rang esatbt and they told me that the max speed i could get was 1mb and when i asked them how eircom could guarantee me 3mb or7mb they said it wasnt possible given they use the same equipment as eircom to test the line......
Anyway, after an hour yesterday i finally got thru to a salesperson at eircom who didnt transfer me to another salesperson and eventually i was told that the max speed i could get was 1mb.
The salesperson the previous day was adamant i could get up to 7mb despite
me asking several time if they were sure.
I was livid to say the least and i rang them again this morning asking how i was sold a 3mb package when the max i could get is 1mb.
I was told i was sold a 1mb bundle and when i queried this she wouldn't
discuss it further but at least she cancelled the order and it is with
esatbt i remain.

Anyone have a similiar experience?
How can they get away with this sort of thing?
Esat tell me theres a good possibility i can get 1mb but the signal is
showing as amber....does this mean im 50/50?
should i wait for better?
im currently with airwire (wireless) 1/2mb for 30pm which isnt great value but at least i get that speed all the time and its very reliable.
I live in monivea, galway

Sponge Bob

Locking you into a 1 year contract for a 3mbit package on an amber line is fraud . The line simply cannot take it . If you are over 3miles from the Monivea or Menlough exchange that is a certainty .

Ring the salesman back and record the conversation, this could be very very interesting .... and no it is not illegal becuase they rang you first and you are only seeking clarity

mailburner

I'm almost 3 miles from monivea.
I only wish i had recorded the converstion or got the
name of the salesperson.
I did ask today if they could tell me who sold it to me
but they wouldn't or couldnt...who knows?
Ill be wiser the next time for sure.
i hate them even more now.

whitelightrider

mailburner wrote: »

I'm almost 3 miles from monivea.
I only wish i had recorded the converstion or got the
name of the salesperson.
I did ask today if they could tell me who sold it to me
but they wouldn't or couldnt...who knows?
Ill be wiser the next time for sure.
i hate them even more now.

At least you have a phone line. We're 2 miles from Monivea, applied for a phone line in August and we're still waiting. And if they do connect us I bet we wont have broadband. They're nothing but a crowd of jokers.

Sponge Bob

At 3 miles ( cable length) you may qualify for a 3mbit because you _could_ get more than 1mbit ....if not a tad more than 2mbit .

There is no way you should be offered a 7.6 package on that line becuase it cannot exceed 3mbits .

That is fraud , in fact an outragous fraud seeing as they are locking you into a 1 year contract on a product they cannot and will not deliver

Next time get a name and direct number !

Did you get anything in writing whitelight , I bet you have no account number so you can't even complain

mailburner

Sponge Bob wrote: »

At 3 miles ( cable length) you may qualify for a 3mbit because you _could_ get more than 1mbit ....if not a tad more than 2mbit .

There is no way you should be offered a 7.6 package on that line becuase it cannot exceed 3mbits .

That is fraud , in fact an outragous fraud seeing as they are locking you into a 1 year contract on a product they cannot and will not deliver

Next time get a name and direct number !

Did you get anything in writing whitelight , I bet you have no account number so you can't even complain

It was a little naive on my part thinking i could get 7mb i suppose.

I was so excited at the thought of getting 3mb that every other
thought i had went out the window.
I'm just relieved i rang esat to double check.

mailburner

Sponge Bob wrote: »

At 3 miles ( cable length) you may qualify for a 3mbit because you _could_ get more than 1mbit ....if not a tad more than 2mbit .

There is no way you should be offered a 7.6 package on that line becuase it cannot exceed 3mbits .

That is fraud , in fact an outragous fraud seeing as they are locking you into a 1 year contract on a product they cannot and will not deliver

Next time get a name and direct number !

Did you get anything in writing whitelight , I bet you have no account number so you can't even complain

I rang esat a few mins ago and was told 1mb with the possiblility of more.
Only problem is theres a 10gb limit with them.
thats no good to me unfortunately
at least with eircom theres unlimited usage
you cant win

mailburner

whitelightrider wrote: »

At least you have a phone line. We're 2 miles from Monivea, applied for a phone line in August and we're still waiting. And if they do connect us I bet we wont have broadband. They're nothing but a crowd of jokers.

well,
if its just broadband ure looking for then consider airwire.
its costs just under 300 for installation and then 30pm for 1/2mb
and 45pm for 1.5mb and both are unlimited usage.
It aint cheap but it's so reliable.

slimjimmc

mailburner wrote: »

I rang esat a few mins ago and was told 1mb with the possiblility of more.
Only problem is theres a 10gb limit with them.
thats no good to me unfortunately
at least with eircom theres unlimited usage
you cant win

Unlimited usage basically means you can use it all day everyday however they do have monthly download limits :

up to 1 Mb = 10GB per month
up to 3 Mb = 30GB per month
up to 7 Mb = 50GB per month
up to 7.6 Mb = 50GB per month

Source: Eircom's website

mailburner

slimjimmc wrote: »

Unlimited usage basically means you can use it all day everyday however they do have monthly download limits :

up to 1 Mb = 10GB per month
up to 3 Mb = 30GB per month
up to 7 Mb = 50GB per month
up to 7.6 Mb = 50GB per month

Source: Eircom's website

thanks
excuse my blindness
missed that earlier
its 3 mb or nothing so for me when it becomes
available in ten years

PogMoThoin

Eircom don't enforce their download limits at all, my monthly average is 100GB & I hit 135GB in september without even an email

mailburner

mailburner wrote: »

I got a call from eircom on tuesday (they ring me bout once a month) asking
me if i was interested in a talktime package in order to tempt me back (im with esatbt).
When i told them i was interested in broadband they told me i was able to
get 1mb with talktime for 45 a month, 3mb with same for 50 pm and 7mb for 60pm.
Now up until recently i know my line could only take 1mb but the sales person told me the lines were upgraded recently so i was overjoyed to hear that so i opted for the 3mb package.
The following day outa curiousity i rang esatbt and they told me that the max speed i could get was 1mb and when i asked them how eircom could guarantee me 3mb or7mb they said it wasnt possible given they use the same equipment as eircom to test the line......
Anyway, after an hour yesterday i finally got thru to a salesperson at eircom who didnt transfer me to another salesperson and eventually i was told that the max speed i could get was 1mb.
The salesperson the previous day was adamant i could get up to 7mb despite
me asking several time if they were sure.
I was livid to say the least and i rang them again this morning asking how i was sold a 3mb package when the max i could get is 1mb.
I was told i was sold a 1mb bundle and when i queried this she wouldn't
discuss it further but at least she cancelled the order and it is with
esatbt i remain.

Anyone have a similiar experience?
How can they get away with this sort of thing?
Esat tell me theres a good possibility i can get 1mb but the signal is
showing as amber....does this mean im 50/50?
should i wait for better?
im currently with airwire (wireless) 1/2mb for 30pm which isnt great value but at least i get that speed all the time and its very reliable.
I live in monivea, galway

and since all this
eircom never cancelled my order and i got a bill for 187eu a few weeks
back for a broadband package i never received
i rang back and cancelled and they told me the bill was wiped
and that id get a bill for zero
today i got a final payment notice from the cowboys
and as i type this im trying to get someone to cancel this
ive just been told i was sold a satellite broadband package
but no modem/dish anything?
and in the meantime ive been passed around to 6 different departments
everything from billing, accounts moving house
Talk about passing the buck

dub45

mailburner wrote: »

and since all this
eircom never cancelled my order and i got a bill for 187eu a few weeks
back for a broadband package i never received
i rang back and cancelled and they told me the bill was wiped
and that id get a bill for zero
today i got a final payment notice from the cowboys
and as i type this im trying to get someone to cancel this
ive just been told i was sold a satellite broadband package
but no modem/dish anything?
and in the meantime ive been passed around to 6 different departments
everything from billing, accounts moving house
Talk about passing the buck

Cut out the middlemen write a real old fashioned letter to the Chief Executive of Eircom giving full details of all that has happened. Bet you it will work wonders.

jor el

The CEO is Rex Comb, but...

You could also ask them to produce the recording of where you agreed to a 1Mb package, and also the recording where you canceled this later. Odds are, they'll have neither.

Send your story to Comreg too. As useless as they may be, you're as well to keep them in the loop.

Sponge Bob

You have this thread as well. Still FRAUD!

What satellite package is this , did eircom bill you for it , if so it is described on the bill ??

Bet it is dishless and all

mailburner

Sponge Bob wrote: »

You have this thread as well. Still FRAUD!

What satellite package is this , did eircom bill you for it , if so it is described on the bill ??

Bet it is dishless and all

It is dishless and modemless
i was sold a dsl 3mb package
there was never any mention of sat broadband until
today
I still have no form of either broadband
i never got an itemised bill
just a bill with the amount due and a final
payment notice today
here it is

BELVILLE ATHENRY GALWAY

eiRcom
e/rcomLtd
Overdue Account Office
P.O Box 43
Kilrush
Co. Clare, Ireland
Freefone 1901
FINAL PAYMENT NOTICE

Account Number:
Main Telephone Number:
Amount Outstanding: € 187.52
16-Feb-09 Dear Customer,
We wrote to you recently regarding the outstanding balance on your eircom account to the amount of €187.52 which still remains unpaid.
Please note that if the amount outstanding is not immediately paid in full, telephone service will be restricted without further notice.
youTiave already paicTyour eircorrrbfn, ^Tease disregard this letter. The quickest way to pay your bill is with your Laser Card on 1800 24 1901
Yours faithfully,


Anne McGrath Collections Manager
eirc om's policy requires that accounts are paid within fourteen days from the date your bill was issued.

there no way of getting thru to the overdue accounts dept tho
so its seems pointless

mailburner

Sponge Bob wrote: »

You have this thread as well. Still FRAUD!

What satellite package is this , did eircom bill you for it , if so it is described on the bill ??

Bet it is dishless and all

i dont even know what sat package it is
the guy i was speaking to didnt even know the
name of the sat company
im assuming its the people who took over mediasat
there nothing described on any bill regarding broadband

mailburner

dub45 wrote: »

Cut out the middlemen write a real old fashioned letter to the Chief Executive of Eircom giving full details of all that has happened. Bet you it will work wonders.

thanks
thats a start
ill do whatever it takes

mailburner

jor el wrote: »

The CEO is Rex Comb, but...

You could also ask them to produce the recording of where you agreed to a 1Mb package, and also the recording where you canceled this later. Odds are, they'll have neither.

Send your story to Comreg too. As useless as they may be, you're as well to keep them in the loop.

thanks for info

ive already sent a letter to someone in eircom (cant remember his name)
with most of whats in my original thread
no reply of course

Sponge Bob

eircom satellite will cost you €551 a month when they eventually sort out billing you 2 months in arrears , or is that 3 ??

Best write that letter to Rex Comb at eircom HQ n Heuston Square Dublin 8

mailburner

Sponge Bob wrote: »

eircom satellite will cost you €551 a month when they eventually sort out billing you 2 months in arrears , or is that 3 ??

Best write that letter to Rex Comb at eircom HQ n Heuston Square Dublin 8

nice
billing me for something i dont even have is actually funny
at least they dont have any of my account details
otherwise it would take an eternity to get that money back

godskitchen

This is more of the same from this country, we have to be amongst the most dishonest people around, I can say first hand that the English are much straighter than us.

What Eircom have done here is not too much different to what is going on/has gone on with our banks.

When you bring to their attention a wrong doing, even fraud, they proceed to ignore it and brush you aside with silly childish excuses like "its procedure".

No one wants to take ownership of anything any more. Its always someone else's fault.

mailburner

godskitchen wrote: »

This is more of the same from this country, we have to be amongst the most dishonest people around, I can say first hand that the English are much straighter than us.

What Eircom have done here is not too much different to what is going on/has gone on with our banks.

When you bring to their attention a wrong doing, even fraud, they proceed to ignore it and brush you aside with silly childish excuses like "its procedure".

No one wants to take ownership of anything any more. Its always someone else's fault.

Thats funny
i spoke to 6 people today when everybody was passing the buck
1 operator put me back in the queue without any notice
another hung up on me...both irish
when i finally got help and a name he was english and
altho he put me on hold a few times he did at least try
and help me by trying to ring the sat broadband providers and
promised to call me back tomorrow. He seemed genuine enough
for me to believe him too which is rare amongst eircom.
Some of the other clowns i spoke to could barely put a sentence together.
Quite a high percentage of those workers just dont want to know unfortunately.

mailburner

after ringing the cowboys again
and it seems they cannot cancel it and
in order to make progress on this i have to
email them at wirelessbroadband@eircom.ie
and tell them about my circumstances
and apparently they will ring me then

its sad that companies can get away with this
sort of thing

dub45

Forget the phone calls and write to the Chief Executive - send it by registered post and mentionn in it that you have a friend who works on the Joe Duffy show and if you do not receive a prompt reply he will be getting a copy of the letter.

godskitchen

mailburner wrote: »

Thats funny
i spoke to 6 people today when everybody was passing the buck
1 operator put me back in the queue without any notice
another hung up on me...both irish
when i finally got help and a name he was english and
altho he put me on hold a few times he did at least try
and help me by trying to ring the sat broadband providers and
promised to call me back tomorrow. He seemed genuine enough
for me to believe him too which is rare amongst eircom.
Some of the other clowns i spoke to could barely put a sentence together.
Quite a high percentage of those workers just dont want to know unfortunately.

Its been my experience that the younger members of the Irish society (I say this as someone under 30) are just plain spoilt. I could write all day about why I think this is but what is comes down to is this.....

They have had it too good for too long, no one under the age of 25 (up until recently) has known anything other than good times and getting what they want. In most cases getting what they want without having to earn it, paying for it through Credit or getting Mammy or Daddy to bail them out.

Its no wonder they do not care when they work for Eircom and someone calls with a problem. It is just not important enough. They are too special to deal with your crap.

There is nothing in it for them, they get paid either way.

My experience of older Irish people has been the total opposite, hard working, helpful and grateful for your business. Most of them are still as bent as a two bob note however.

Of course not all Irish people fall into these brackets, there are exceptions, I know some very hard working young Irish people. I can only hope these rise to the top.

I say all this as someone under the age of 30 and Irish. Having had the pleasure of living in another country for many years.

Anyway back on topic...............

Kenno90

mailburner wrote: »

I got a call from eircom on tuesday (they ring me bout once a month) asking
me if i was interested in a talktime package in order to tempt me back (im with esatbt).
When i told them i was interested in broadband they told me i was able to
get 1mb with talktime for 45 a month, 3mb with same for 50 pm and 7mb for 60pm.
Now up until recently i know my line could only take 1mb but the sales person told me the lines were upgraded recently so i was overjoyed to hear that so i opted for the 3mb package.
The following day outa curiousity i rang esatbt and they told me that the max speed i could get was 1mb and when i asked them how eircom could guarantee me 3mb or7mb they said it wasnt possible given they use the same equipment as eircom to test the line......
Anyway, after an hour yesterday i finally got thru to a salesperson at eircom who didnt transfer me to another salesperson and eventually i was told that the max speed i could get was 1mb.
The salesperson the previous day was adamant i could get up to 7mb despite
me asking several time if they were sure.
I was livid to say the least and i rang them again this morning asking how i was sold a 3mb package when the max i could get is 1mb.
I was told i was sold a 1mb bundle and when i queried this she wouldn't
discuss it further but at least she cancelled the order and it is with
esatbt i remain.

Anyone have a similiar experience?
How can they get away with this sort of thing?
Esat tell me theres a good possibility i can get 1mb but the signal is
showing as amber....does this mean im 50/50?
should i wait for better?
im currently with airwire (wireless) 1/2mb for 30pm which isnt great value but at least i get that speed all the time and its very reliable.
I live in monivea, galway

well when they say that there phones lines have been upgraded it's true , i first bought the 1mb then about a few months ago i noticed web pages loading really fast

and the buffer line on youtube was moving extremely fast , so i rang them and asked whats going on and they said there upgrading there phone lines and now my speed is 3mb, so for once eircom might be telling the turth ,


give eircom a go they are far more reliable then any wireless BB , they don't suffer from interference

godskitchen

godskitchen wrote: »

This is more of the same from this country, we have to be amongst the most dishonest people around, I can say first hand that the English are much straighter than us.

What Eircom have done here is not too much different to what is going on/has gone on with our banks.

When you bring to their attention a wrong doing, even fraud, they proceed to ignore it and brush you aside with silly childish excuses like "its procedure".

No one wants to take ownership of anything any more. Its always someone else's fault.

Aye. My parents got bogus "premium rate phone calls" bills a few years back. All made during times nobody was physically in the house or anywhere near it, nevermind that they wouldn't have been making premium rate calls of any description in the first place. Eircom? "Dont care, pay the bill then we can talk". parents paid the bill, did eircom want to know after? :rolleyes::rolleyes:
Dont think they ever got it sorted

mailburner

Kenno90 wrote: »

well when they say that there phones lines have been upgraded it's true , i first bought the 1mb then about a few months ago i noticed web pages loading really fast

and the buffer line on youtube was moving extremely fast , so i rang them and asked whats going on and they said there upgrading there phone lines and now my speed is 3mb, so for once eircom might be telling the turth ,


give eircom a go they are far more reliable then any wireless BB , they don't suffer from interference

maybe so but since july last year ive had wireless broadband
it went down for one night in that time and maybe an hour or
two total otherwise.
When there's a problem i ring them up
they answer the fone and help if they can
but you can at least get through to them
my wireless provider are called airwire so i cant
speak highly enough of them
Now, maybe the likes of irishbb or digiweb are a different matter

When this is all sorted i would have to be getting free broadband
in order to return to eircom
Maybe esat, who im back with might not be much better but ive
had no problems with them in the 4/5 years ive been with them.

mailburner

dub45 wrote: »

Forget the phone calls and write to the Chief Executive - send it by registered post and mentionn in it that you have a friend who works on the Joe Duffy show and if you do not receive a prompt reply he will be getting a copy of the letter.

Thanks dub
Just finished the letter with the mention of joe duffy.
Hopefully this will do the trick.

Marlow

And if you read your mail end of january, given that you supplied us with your email-address, you're going to be on 1 mbit/s before end of march, if you not already are .. for the same 30 eur. (1.5 meg goes to 2 meg).

I don't see, why you think it's expensive, because the phoneline alone is around 25 eur .. in a bundle you're up around 45-50 EUR for 1 meg DSL (128 kbit upload), but alone the hassle with eircom customer service and the lack of broadband is actually, why we started airwire. Just didn't want that kind of hassle anymore.

Kind regards,
Martin List-Petersen
Technical Manager
Airwire

Marlow

Kenno90 wrote: »

give eircom a go they are far more reliable then any wireless BB , they don't suffer from interference

Interference is only an issue, if the network isn't well managed and you can't get the same upload speeds on DSL as on fixed wireless. Also latency can be very much better on wireless, it can be worse, too, depending on who build the network.

But that kind of discussion could last forever and there's always for and against. Just try read the complaints here on the forums about people on high interleave and 7.2 meg and you see how bad dsl can get.

/Martin

Kenno90

i suppose it's just my sister had wireless BB , and i thought it was terrible , it would depend on where in the house you were ,if you were near a window and i could never watch a video because the buffer would be constantly loading , that was with clearwire , which are you's using

Marlow

Kenno90 wrote: »

i suppose it's just my sister had wireless BB , and i thought it was terrible , it would depend on where in the house you were ,if you were near a window and i could never watch a video because the buffer would be constantly loading , that was with clearwire , which are you's using

There are many products, that are called "wireless". What you are describing is a product with an indoor receiver. Clearwire and Ripwave are notoriously for bad speeds.

Also 3G devices suffer similar issues.

If you take IBB Breeze, Digiweb, ourselves (Airwire) and most of the other wireless providers, that is fixed wireless. It's an entire different kettle of fish, because the antenna is mounted fixed outside the building and pointed to a mast.

I'm on 3 meg in Roscommon and get this result:


Speed is slightly dropping off, because I use house internal wireless. The ping times is something you hardly see on DSL.

So don't just take any wireless product and put it in the same basket. There are at least 4 or 5 different flavours and they range in quality from rubbish to fiber quality, where fixed wireless, if done right, is better than dsl.

/Martin

mailburner

Marlow wrote: »

And if you read your mail end of january, given that you supplied us with your email-address, you're going to be on 1 mbit/s before end of march, if you not already are .. for the same 30 eur. (1.5 meg goes to 2 meg).

I don't see, why you think it's expensive, because the phoneline alone is around 25 eur .. in a bundle you're up around 45-50 EUR for 1 meg DSL (128 kbit upload), but alone the hassle with eircom customer service and the lack of broadband is actually, why we started airwire. Just didn't want that kind of hassle anymore.

Kind regards,
Martin List-Petersen
Technical Manager
Airwire

And when i made the original post in dec it was long before the email stating that you were upgrading me to 1mb at no extra cost.
If you think 30eu pm for 512 was competitive then ill have to disagree
and 45pm for the 1.5mb was very expensive.
My speeds haven't increased yet either but I know that will come.

Im greatful to have you guys where i live (given the nitemare i had trying to use the 3 modem for a year) also and that was my only
negative comment amonst all the postive ones
Installation was expensive also.
The bottom line was this,

Why wouldnt i want a 3mb broadband package with eircom
with line rental, unlimited local and national calls (off peak),
free set sports online and the download allowance of 30gb is
sufficient.
The cost of this 3mb dsl package is actually 50eu pm.
http://www.eircom.ie/cgi-bin/bvsm/bveircom/bladerunner/showContent.jsp?BV_SessionID=@@@@0155858730.1235274020@@@@&BV_EngineID=ccccadegifkfggicefeceiedffndffj.0&cid=3MbFriends&site=Res
Ok, so we all know eircom cs sucks bigtime but that was still
a huge saving over a year for me at the time they rang me.
You pay for the savings in a way when things go wrong with
eircom but at the end of the day...money talks.

mailburner

mailburner wrote: »

And when i made the original post in dec it was long before the email stating that you were upgrading me to 1mb at no extra cost.
If you think 30eu pm for 512 was competitive then ill have to disagree
and 45pm for the 1.5mb was very expensive.
My speeds haven't increased yet either but I know that will come.

Im greatful to have you guys where i live (given the nitemare i had trying to use the 3 modem for a year) also and that was my only
negative comment amonst all the postive ones
Installation was expensive also.
The bottom line was this,

Why wouldnt i want a 3mb broadband package with eircom
with line rental, unlimited local and national calls (off peak),
free set sports online and the download allowance of 30gb is
sufficient.
The cost of this 3mb dsl package is actually 50eu pm.
http://www.eircom.ie/cgi-bin/bvsm/bveircom/bladerunner/showContent.jsp?BV_SessionID=@@@@0155858730.1235274020@@@@&BV_EngineID=ccccadegifkfggicefeceiedffndffj.0&cid=3MbFriends&site=Res
Ok, so we all know eircom cs sucks bigtime but that was still
a huge saving over a year for me at the time they rang me.
You pay for the savings in a way when things go wrong with
eircom but at the end of the day...money talks.

At the moment im in mayo using eircom 3mb dsl and it sure
is sweet to be getting this speed especially when im only
used to a fraction of it.

http://www.speedtest.net/result/415879472.png

m5ex9oqjawdg2i

Sponge Bob wrote: »

Locking you into a 1 year contract for a 3mbit package on an amber line is fraud . The line simply cannot take it . If you are over 3miles from the Monivea or Menlough exchange that is a certainty .

Ring the salesman back and record the conversation, this could be very very interesting .... and no it is not illegal becuase they rang you first and you are only seeking clarity

It IS illegal. It will not stand up in court unless you have the permission to record the call...

Sponge Bob wrote: »

At 3 miles ( cable length) you may qualify for a 3mbit because you _could_ get more than 1mbit ....if not a tad more than 2mbit .

There is no way you should be offered a 7.6 package on that line becuase it cannot exceed 3mbits .

That is fraud , in fact an outragous fraud seeing as they are locking you into a 1 year contract on a product they cannot and will not deliver

Next time get a name and direct number !

Did you get anything in writing whitelight , I bet you have no account number so you can't even complain

The contract would be void if the product wasn't what the customer ordered.


Marlow. Wireless is rubbish, Clearwire, 3g, airwire, digiweb. The lot of ye are rubbish and unreliable. The amount of downtime I have had is unreal. It's a pity that the consumer is held to ransom for the sake of a half arsed service. 30 euro for 1MB crap is a joke. I pay 50 a month for 8MB with cable TV too... Take a look at my sig for the speeds. Zero downtime too.

This is what everyone with broadband should be getting. People are paying for what they think is good, because they will upgrade from dial up, in reality the 1 mb connection works no better than adsl...

PogMoThoin

Jolie Shallow Volunteer wrote: »

Marlow. Wireless is rubbish, Clearwire, 3g, airwire, digiweb. The lot of ye are rubbish and unreliable. The amount of downtime I have had is unreal. It's a pity that the consumer is held to ransom for the sake of a half arsed service. 30 euro for 1MB crap is a joke. I pay 50 a month for 8MB with cable TV too... Take a look at my sig for the speeds. Zero downtime too.

Very general there, Anyone who classes Clearwire, 3G, Digiweb and Airwire in the same category obviously hasn't a clue what they're talking about. Not all forms of wireless are the same. Both Digiweb and Airwire are FIXED Wireless, a reciever is FIXED to Your wall/chimney and are cabled to your pc. Fixed wireless done properly is superior to DSL in that it has lower pings (sub 20ms), higher uploads (try using an ip phone on 1mbit DSL with a shítty 128kbps upload) and can cover greater distances (up to 20km, copper falls off after 5km).

You've also got to remember that not everyone lives in suburbia like You. Ireland has a very rural population, its very unique, not comparable to the UK even. Magnet target a niche market in the big towns/cities only. And You're going to see more of the bigger towns/cities moving further ahead of the rural areas as the few providers fight for the suburban customers and its left to the likes of Airwire and Digiweb to cover the areas left over thet nobody else (including Eircom) see as cost effective.

Then of course we've got the notorious National Broadband Scheme which was awarded to 3, imagine what the likes of Airwire and Digiweb could have done with that money, instead of giving it away to 3.

Sponge Bob

Jolie Shallow Volunteer wrote: »

It IS illegal. It will not stand up in court unless you have the permission to record the call... ..

You ring and say "This call may be recorded for training purposes" at the voice prompt .

Then you may legally record and use it . How complicated is that

If they say "This call may be recorded for training purposes" you repeat it back "This call may be recorded for training purposes"

Like duhhh people !

mailburner

PogMoThoin wrote: »

Very general there, Anyone who classes Clearwire, 3G, Digiweb and Airwire in the same category obviously hasn't a clue what they're talking about. Not all forms of wireless are the same. Both Digiweb and Airwire are FIXED Wireless, a reciever is FIXED to Your wall/chimney and are cabled to your pc. Fixed wireless done properly is superior to DSL in that it has lower pings (sub 20ms), higher uploads (try using an ip phone on 1mbit DSL with a shítty 128kbps upload) and can cover greater distances (up to 20km, copper falls off after 5km).

You've also got to remember that not everyone lives in suburbia like You. Ireland has a very rural population, its very unique, not comparable to the UK even. Magnet target a niche market in the big towns/cities only. And You're going to see more of the bigger towns/cities moving further ahead of the rural areas as the few providers fight for the suburban customers and its left to the likes of Airwire and Digiweb to cover the areas left over thet nobody else (including Eircom) see as cost effective.

Then of course we've got the notorious National Broadband Scheme which was awarded to 3, imagine what the likes of Airwire and Digiweb could have done with that money, instead of giving it away to 3.

Exactly
Just imagine
3s customer service is the worst in the country
and it didnt help when their cs was based in mumbai
where everything was read from a script.
Lame excuses everytime i rang.
When they upgraded their network around aug 07 the
mobile bb was gone for over a week yet everytime i rang
they said 24\48hrs
What a disaster that was and anyone thinking of
getting 3 mobile broadband because its cheaper than
vodafone then please dont. Its completely useless.
Then again maybe that applies to all mobile bb but in my
experience nothing is as bad as three (tho meteor cs comes close)
How they saw fit to award 3 the broadband rollout is anyones guess.

mailburner

mailburner wrote: »

Thanks dub
Just finished the letter with the mention of joe duffy.
Hopefully this will do the trick.

Got a call from eircom there telling me i was billed in error
for one way sat broadband for 2months and that the
bill would be wiped.

Maybe the letter did the trick...who knows?
But a call back from eircom when you have
problems is a rarity so it must have worked

At least i'm rid of them forever now

m5ex9oqjawdg2i

PogMoThoin wrote: »

Very general there, Anyone who classes Clearwire, 3G, Digiweb and Airwire in the same category obviously hasn't a clue what they're talking about. Not all forms of wireless are the same. Both Digiweb and Airwire are FIXED Wireless, a reciever is FIXED to Your wall/chimney and are cabled to your pc. Fixed wireless done properly is superior to DSL in that it has lower pings (sub 20ms), higher uploads (try using an ip phone on 1mbit DSL with a shítty 128kbps upload) and can cover greater distances (up to 20km, copper falls off after 5km).

You've also got to remember that not everyone lives in suburbia like You. Ireland has a very rural population, its very unique, not comparable to the UK even. Magnet target a niche market in the big towns/cities only. And You're going to see more of the bigger towns/cities moving further ahead of the rural areas as the few providers fight for the suburban customers and its left to the likes of Airwire and Digiweb to cover the areas left over thet nobody else (including Eircom) see as cost effective.

Then of course we've got the notorious National Broadband Scheme which was awarded to 3, imagine what the likes of Airwire and Digiweb could have done with that money, instead of giving it away to 3.

Wireless is ok for rural Ireland, even at that it is rubbish. They are charging through the roof for a rubish service. They are continuously upgrading their masts. Or the mast is down. Digiweb, airwire, 3G and clearwire are ALL wireless, regardless of what you say or think. This fixed wireless is a load of crap. 20KM range for wireless is complete and utter rubbish too. I was 1KM from the mast, maybe a little more and it was a rubbish connection. Having a line is a lot better as the connection is a lot more stable. It is also a lot faster. No matter who tells you what, ALL wireless is rubbish, cable is excellent.

It's unfortunate that magnet are not more widespread, but I don't think they are around that long. All companies started this way, in the big towns first, then smaller ones then out to the rural areas. I would think magnet will do the same after they get their share of the market.

Digiweb would have made a balls of it if they got the contract. They are one of the worst companies to deal with in Ireland, not only in the broadband industry, but all industries.

Sponge Bob wrote: »

You ring and say "This call may be recorded for training purposes" at the voice prompt .

Then you may legally record and use it . How complicated is that

If they say "This call may be recorded for training purposes" you repeat it back "This call may be recorded for training purposes"

Like duhhh people !

Like Duhhh spongebob, it is not legal. It won't hold up as evidence in court. If they agree to you recording it then it is fine.

Marlow

Jolie Shallow Volunteer wrote: »

Wireless is ok for rural Ireland, even at that it is rubbish.

Jolie Shallow Volunteer wrote: »

It's unfortunate that magnet are not more widespread, but I don't think they are around that long. All companies started this way, in the big towns first, then smaller ones then out to the rural areas. I would think magnet will do the same after they get their share of the market.

Did you know, that your traffic at any give time can travel over fixed wireless links on licensed frequencies, so it's rubbish, too ?
Magnet, Smart, Eircom and many others are using fixed wireless transmission circuits for both data and voice, where they can't get fiber, like Three Rock (no fiber there, dude). Ever wondered, why Eircom had that many masts ?

Magnet also has a fixed wireless business themselves (they bought Leap).

Also, Magnet is around for quite a while. We had circuits from them 3 years ago and they have, like most of the other ISPs, only targeted the cities, not rural areas.

Educate yourself on what you are talking about, before you making such statements, because clearly, you don't know a thing about what's going on in the telecoms industry.

/Martin

Mattymagic

Sorry for english but is not my mother language
This is a letter that I send do Eircom and it's describe my situation with them. Kind of joke, but not funny any more



To: Eircom LTD
Dear Sir or Madam:
On 1st of March 2010 I received letter Re: Termination Notice in respect of Account Number: 0000000. Signed by Mr John Flynn, Collections Manager.

I’m not sure if right hand knows what left does in Eircom or all action taken is done with premeditation. The first of all I never asked to be Eircom costumer.

This story began on 30th of October 2009, when Eircom sales representative R. F. visited me at home. She told me nice story about eircom broadband nearest future (that just after Christmas broadband will be up to 8 mb in price of 1 mb), she fill the form and informed me that I can cancel this in 7 days. Sales rep. told me that document that she’s giving to me is not an order it’s only an offer valid 7 days. By Eircom costumer service I was told that is not true that broadband speed will “magically” increase for price of 1 mb one. So I cancel it on 6th of November 2009, which was confirmed on 24th of November at 11:30 by Complain Department. On that day I informed Eircom that illegal action was taken by them, and I was transferred against my will from Vodafone to Eircom. Complain Department confirmed this and apologised me, and I was told that all costs up to date are cancelled (62.15 Euro).
I rang Vodafone and told them what happened, that my provider was changed against my will and I would like to be their costumer again – that was on 26th/11/2009 at 14:30 and I was talking with G. I was promised that everything will be sorted. I was not thinking about my provider any longer, we used phone and broadband as usual. On 6th of January 2010 I rang Vodafone to complain about broadband speed. I was told that I’m not a Vodafone costumer… Mr B from costumer care told me at 19:00 hour that he need to place new order for me (I didn’t agree to pay new fees, I told that I want to pay as old costumer – I was with BT and than I accept new agreement with Vodafone). On 9th of January 2009 my wife received phone call from Vodafone and she was given UAN 000000. Now we fought that it’s sorted. Wrong.
On 26th of January 2010 my wife asked me to ring Vodafone to check our status… I was talking with T in costumer care and T informed me that Mr. B by mistake cancel my order. I was promised that now everything will be grand. Wrong.
On 20th of January 2010 we received bill for 276.11 Euro from Eircom. I rang Costumer Care on 20th of January 2010 at 14:15 and I was talking with T. I informed her that this bill that was only contact from Eircom with me from 30th of October 2009 when Sales rep. visit me at home. I informed her that I will not pay this bill in full because I didn’t ask to be Eircom costumer and that I was transferred illegally by Eircom. She told me that I would need to pay that bill anyway.
I asked Eircom to find fair solution. Answer was Payment Notice dated 1st of February 2010 and another one dated on 8th of February 2010.

On 23rd of February 2010 at 15:40 I was informed by Vodafone that I need to contact Eircom because my order is freeze by Eircom. I rang Eircom at 15:47 same day and I told my story in short version again, I was told that it will be passed to Operation Manager. On 24th of February 2010 at 11:45 I receive phone from Eircom and I was told that everything should be ok and they don’t understand why Vodafone cannot take my account. I suggest that it’s maybe because outstanding payment, but I was told that there should be no problem.
At 13:54 I rang Vodafone and I was talking to gentleman E. Q. I told him my story from the beginning and I authorise him to ring Eircom on my behalf. He rang me back and informed me that I need to clear my account with Eircom first, than they (Vodafone) will be able to transfer my account back.
I was told by M from Eircom Complain Department that I have to pay full amount and this is decision made by L C. M also read to me comments made by L in the system for example: “I advise Mr N on 24 November 2009 to contact Vodafone which was never made” – False - I contact Vodafone several times.
I was told that, because I was using Eircom service I have to pay for it and it’s my fault that my account is still with Eircom, because I gave by mistake wrong account number to Vodafone. My “mistake” concerning my account number wouldn’t be a subject of any discussion now if Eircom didn’t make me their client illegally without my agreement at all, because I cancelled Eircom offer in due time (with in 7 days). I paid for all call charges 83.41 Euro (from 9/11/09 till 15/01/10 including vat), but Eircom must pay for their fault – call it straight – illegal action taken to gain new costumer. I told to M that I’m waiting for fair solution.

And I received today (1st March 2010) Termination Notice.

Conclusion:
From 18th February 2010 our incoming and outgoing calls are cut off.
Never before I received such a disrespect and unfairness. This philosophy of running business is unacceptable. Gangsters’ monopoly methods. Bigger always is right. I disagree and I hope that Fair Play in business will win.
By “Consumer Protection Act 2007” is describe as Aggressive practices
I’m still waiting for fair solution.

Yours sincerely,

M N

Cc:
• Eircom Collection Manager John Flynn
• Vodafone
• National Consumer Agency
• Joe Duffy, Radio 1, RTE

jor el

I don't think this bares much relevance to the 2 year old thread.

Mattymagic

new thread is needed

dub45

I honestly dont think that anyone here can help you with this problem I would suggest that you contact comreg.