E-Flow

Clytus

Got a letter ( well my wife did) demanding payment of €3 toll...and a €40 additional charge. My wife went nuts as the car is only registered to her...its my car really...but thing was i was almost positive I paied the toll. Anyway...i found my receipt which did confirm i paid...so i rang them and asked wht the story with the letter was. The guy said..yeah..we know you paid...but the system is just sending these letters out!:eek:

(me)...EHHHH....so you guys have a revenue collecting system in operation that you know isint working correctly??

( E-Flow operator)Yeah!

Now....I dont know about the rest of the nation...but this just seems wrong!
Look...the toll has to be paid...no problems there...but what happens to all the monies paid on false charges?

Lemming

Clytus wrote: »

the monies paid on false charges?

No doubt Harney will tell us all to "shop around" ...

Sponge Bob

Even Worse !!!

It automatically sends the unpaid debt to a debt collector after 4 weeks and they then threaten your credit rating and come around at night to kidnap your puppies

Saint_Mel

Anyone tried to pay a toll yet? Technical difficulties on the website for around a week now and any time I ring the customer service number the line goes dead!

jor el

I paid 2 tolls online, but neither have been charged to my card after two months. Haven't got any bills either.

The system is broken, simple as that.

josh59

Lemming wrote: »

No doubt Harney will tell us all to "shop around" ...

Or buy a canoe to paddle across the Liffey thus avoiding the toll.:D

Danbo!

Got the same letter after paying the toll, and rang up to sort it out. Was on hold for 25 minutes, and when I asked how much the call had cost, the operator kind of laughed nervously and said she didnt know. Probably ended up costing more than if I had of just re-paid the toll. Bastards.

Oryx

I paid online a week ago, payment failed. Rang the helpline, got through straight away. Poor put upon girl on the phone sounded out of her depth and fed up, but put the bill in dispute till I checked my cc. Rang later and paid, no problems.

This week I have a letter for an unpaid toll, which is paid. It says on the letter that there is a period of grace because of the problems and no additonal penalties are being charged until after 31 Oct. Ill just have to phone em at some stage and sort it, but I did expect this to happen. One of my journeys actually did work... I didnt get a bill for it. So whoop di do.. They can do it right now and again.

jasonb

I paid online the day after a journey, and it appeared on my online Credit Card Bill. Then I got a refund of the €3 on my Credit Card, and then a letter in the post saying I hadn't paid.

I rang them, and before I even got a chance to explain about the refund, the girl on the phone said 'Ah, that's our fault!' and said she'd put the bill into Dispute. I asked her what would happen next and she said someone would be in touch, but if they weren't don't worry about it.

Seems like a shambles to me. Should I ring them again or just assume it's all sorted? After all, I didn't actually pay, though I've no idea why they accepted my payment and then refunded it again...

J.

Malari

My boyfriend got a notification of a €3 fine, although he is not registered with eflow, was not driving in Dublin on that day, does not own a car with that reg number, nor has he ever owned a car with that reg number? What the hell??

Oryx

Malari wrote: »

What the hell??

Should be the motto for the whole fiasco.

Malari

Oryx wrote: »

Should be the motto for the whole fiasco.

That's exactly what it is but it's costing people money just to ring up or send letters and get their fines sorted, which is totally unfair if they have already paid them (or never warranted them in the first place). If it happened to me I'd be very concerned about debt collectors!

dodgyme

Clytus wrote: »

Got a letter ( well my wife did) demanding payment of €3 toll...and a €40 additional charge. My wife went nuts as the car is only registered to her...its my car really...but thing was i was almost positive I paied the toll. Anyway...i found my receipt which did confirm i paid...so i rang them and asked wht the story with the letter was. The guy said..yeah..we know you paid...but the system is just sending these letters out!:eek:

(me)...EHHHH....so you guys have a revenue collecting system in operation that you know isint working correctly??

( E-Flow operator)Yeah!

Now....I dont know about the rest of the nation...but this just seems wrong!
Look...the toll has to be paid...no problems there...but what happens to all the monies paid on false charges?

exact same thing happened me. I also am wondering what happens to all the monies paid on false charges. I think they are trying a scam to defraud people of money - I am not joking here.

Saint_Mel

Ive paid tolls previously online with cc but the past week it hasnt been working.

Climate Expert

You are mad to be ringing up wasting your time and money. Just ignore all the letters and let them sort their own mess out.

anonymousjunkie

jasonb wrote: »

I paid online the day after a journey, and it appeared on my online Credit Card Bill. Then I got a refund of the €3 on my Credit Card, and then a letter in the post saying I hadn't paid.

I rang them, and before I even got a chance to explain about the refund, the girl on the phone said 'Ah, that's our fault!' and said she'd put the bill into Dispute. I asked her what would happen next and she said someone would be in touch, but if they weren't don't worry about it.

Seems like a shambles to me. Should I ring them again or just assume it's all sorted? After all, I didn't actually pay, though I've no idea why they accepted my payment and then refunded it again...

J.

Thats exactly what happened to me, but when I rang up and he mentioned about a dispute, I told him there was no dispute, take my credit card details, charge me the 3 euro 'again' , give me the reference number and you name and don't be pestering me again

foggy_lad

Climate Expert wrote: »

You are mad to be ringing up wasting your time and money. Just ignore all the letters and let them sort their own mess out.

if you have paid then simply keep all your receipts and let them send bills and debt collectors and just ignore them until they take you to court and you can then produce the receipt, this will cost you nothing but will cost them a fortune in revenue and embarrassment and also taint any further cases brought in the courts against drivers!

Malari

foggy_lad wrote: »

if you have paid then simply keep all your receipts and let them send bills and debt collectors and just ignore them until they take you to court and you can then produce the receipt, this will cost you nothing but will cost them a fortune in revenue and embarrassment and also taint any further cases brought in the courts against drivers!

And if you do this, can they actually take you to court? I wouldn't want that happening. I mean would you come up against problems because you hadn't produced the evidence up to that point?

Guy:Incognito

We signed up for the no tag , pre pay account (€2.50 a go) with eflow at the start. We have 4 cars on the account and all cars have been through at various times, the missus car in particular is through it semi regularly. We've had no issues and it's worked properly every time.

foggy_lad

Malari wrote: »

And if you do this, can they actually take you to court? I wouldn't want that happening. I mean would you come up against problems because you hadn't produced the evidence up to that point?

surely it is up to them to prove you did not pay? and once you prove that you have paid they will be shown up as incompetant and the system shown to be seriously flawed

She Devil

it would take a long time of pestering you before they would bring you to court. BUT i am telling you they are going to get some earful off me tomor morning. I just want on to pay a toll that my boyfr went through today and there on screen when i put our number plate reg in was three other penalties, one for €3 and the other two for €43 each!!!!!!!!!! So i wrote a not so nice email ... i am waiting for them to get back to me now, what a bloody scam!!!

Clytus

I went through the toll bridge a total of 3 times in that week....and paid the tolls correctly....and for those 3 tolls I now have 15 sheets of A4 sitting in my bin (green of course)

Now in times of being green..saving money...being pragmatic about things...surely you can have a system that does not invlove the sending out of kilos of paper for a phantom toll bill.My green bin has been filled with Eflow letterheads for bills I paid....

I just get the feeling this is turning into bit of a dogs dinner.

DamoKen

went through twice two weekends ago, paid in a newsagent the Sunday evening where as we were paying in cash we were kindly advised by the shop manager to hold on to our receipts for an indefinite period as he's had loads of people in complaining that they're receiving fines after paying.

Sure enough TWO fines this evening for each paid journey. Called to ask whats going on and were told quite snottily "Fine it will go down as disputed". Replied there is no dispute, we have the receipts in our hands, onus is on them to sort their obviously faulty system out and stop harassing people with threatening letters.

Sponge Bob

Once every driver car owner whatever in Ireland has a dodgy credit rating from this scheme ( whether they or their car or their registered car ever went through the Westlink or not ) then we shall most certainly have a credit crunch on our hands with all the wrecked credit ratings

Give these eFlow clowns 6 months to destroy the entire free state credit system :cool:

Malari

foggy_lad wrote: »

surely it is up to them to prove you did not pay? and once you prove that you have paid they will be shown up as incompetant and the system shown to be seriously flawed

Absolutely...IF you actually owed them anything in the first place. So what we would have to prove is that we never owned a car they are claiming went through the toll. I assume we would have to get that historical infomration from the tax office. I mean where the hell did the get the name and address from if we never registered on their site?

Oryx

Malari wrote: »

Absolutely...IF you actually owed them anything in the first place. So what we would have to prove is that we never owned a car they are claiming went through the toll. I assume we would have to get that historical infomration from the tax office. I mean where the hell did the get the name and address from if we never registered on their site?

They obviously have access to the vro ownership records. Ive been sent bills for my car, my hubby has had them for his. We never signed up for any tag, but the address details are precisely as per the tax books for the car.

fatboypee

I had mega issues with eFlow they owed me 30 euro and kept sending me letters. I lost the plot on Monday and used their website to send a really snotty email.

I got a call yesterday aplogising profusely for the mess ups and telling me I owe nothing.

I was asked to send an email of my credit card statement but when i checked it online I had been credited back what they owed me.

So, yes, infrastructure is crap, website is crap, call centre is over worked and understaffed and still crap, yet, in the midst of this, there are some good people and they are trying it seems... time will tell if I get any more letters tho..

At least the email form was read so perhaps its the route to take...

FBP.

Malari

Oryx wrote: »

They obviously have access to the vro ownership records. Ive been sent bills for my car, my hubby has had them for his. We never signed up for any tag, but the address details are precisely as per the tax books for the car.

Yeah, exactly. There is a page on their website where you can cancel your fine if you have not registered on the site. I just did this and they say we should get a postal notification of the cancellation. I am holding my breath...

Saint_Mel

Clytus wrote: »

I went through the toll bridge a total of 3 times in that week....and paid the tolls correctly....and for those 3 tolls I now have 15 sheets of A4 sitting in my bin (green of course)

Now in times of being green..saving money...being pragmatic about things...surely you can have a system that does not invlove the sending out of kilos of paper for a phantom toll bill.My green bin has been filled with Eflow letterheads for bills I paid....

I just get the feeling this is turning into bit of a dogs dinner.

They email me a pdf of my account/statement instead of posting a paper version.

Clytus

Got home tonight and theres 6 more pages from e-flow....WTF is going on with these guys!!!!!!

Sponge Bob

They will be bankrupt by christmas at this rate of going .

Their call centre is close to collapse , it only need a nudge to tip it over the edge !

IsThatSo?

She Devil wrote: »

it would take a long time of pestering you before they would bring you to court. BUT i am telling you they are going to get some earful off me tomor morning. I just want on to pay a toll that my boyfr went through today and there on screen when i put our number plate reg in was three other penalties, one for €3 and the other two for €43 each!!!!!!!!!! So i wrote a not so nice email ... i am waiting for them to get back to me now, what a bloody scam!!!

Their email system is a joke, I emailed them at the end of Sept and still have not had a reply.

They charged my toll fee to my CC 3 times. I ended up having to make yet more phone calls and paying through the nose for the priviledge :mad: In the end they told me it would take up to 30 days to get my refund, probably by cheque. That only just leaves me enough time to begin the chargeback process with my CC company (I genuinely do not expect them to get the refund sorted at all) so I can't give them any leeway.

I did manage to pay another set of toll fees yesterday and it seemed to be working, I took a screen shot of the confirmation page. I am keeping everything, have set up a folder especially, to protect myself from their incompetence

dodgyme

IsThatSo? wrote: »

have set up a folder especially, to protect myself from their incompetence

you should charge them for your time

Saint_Mel

I'm a month trying to make a payment now and still getting an error on the website. Also a month without reply since emailing them to report the problem and try to clear my account

What a joke of a business

RentDayBlues

I decided to cancel my account with them after I tried to use my tag on the M4 toll and it would not work. On calling their "customer service" team I was told that although they do advertise that the tag works on all tolls - it apparently does not

Paulw

I used my tag on the M1, M4 and M7 without any issue.

Of course, upon checking, it doesn't always charge you for those trips.

IsThatSo?

At the end of September I was charged for the same transaction 3 times. When I finally got someone to help me resolve it they told me it would take up to 30 days.

Guess what?? The 30 days have come and gone and no refund. I am sorting it through my cc company now.

Watch this lot, they are a shower of complete muppets :mad:

Elvis 08

I AM SICK OF GETTING LETTERS FROM EFLOW , I HAVE NOT BEEN ON THE M50 ON THE DATE IN QUESTION I HAVE PHONED THEM TEN TIMES, AND ALL I GET IS GIVE US YOUR NUMBER AND WE WILL CALL YOU BACK IN A DAY OR TWO, WHAT A ****ING JOKE. THERE IS NO WAY I AM PAYING FOR SOMETHING I DID NOT USE, I CAN PROVE WHERE I WAS ON THE DAY IN QUESTION SO IF THEY WANT TO TAKE ME TO COURT GOODLUCK TO THEM, THEY WILL END UP LOOKING LIKE COMPLETE IDIOTS. I HATE EFLOW AND I AM SICK OF THE LETTERS THEY KEEP SENDING ME, THE STAFF OBVIOUSLY DO NOT UNDERSTAND ENGLISH OR THEY NEED TO ATTEND SOME ENGLISH CLASSES. ON ONE OCCASION I PHONED AND THEY ASKED ME WHAT MAKE AND MODEL MY CAR WAS!!!! THEY COULD NOT RUN A TAP NEVER MIND A 'TOLL FREE BARRIER OPERATING SYSTEM'. SEE YOU IN COURT EFLOW, YOU WILL REAP WHAT YOU SOW!!!!!!!!!!!!:D:D:D:D:D

EKRIUQ

Saint_Mel wrote: »

I'm a month trying to make a payment now and still getting an error on the website. Also a month without reply since emailing them to report the problem and try to clear my account

What a joke of a business

I found that when trying to pay by laser but then I changed to my visa card and that seems to work.

IsThatSo?

Elvis 08 wrote: »

I AM SICK OF GETTING LETTERS FROM EFLOW , I HAVE NOT BEEN ON THE M50 ON THE DATE IN QUESTION I HAVE PHONED THEM TEN TIMES, AND ALL I GET IS GIVE US YOUR NUMBER AND WE WILL CALL YOU BACK IN A DAY OR TWO, WHAT A ****ING JOKE. THERE IS NO WAY I AM PAYING FOR SOMETHING I DID NOT USE, I CAN PROVE WHERE I WAS ON THE DAY IN QUESTION SO IF THEY WANT TO TAKE ME TO COURT GOODLUCK TO THEM, THEY WILL END UP LOOKING LIKE COMPLETE IDIOTS. I HATE EFLOW AND I AM SICK OF THE LETTERS THEY KEEP SENDING ME, THE STAFF OBVIOUSLY DO NOT UNDERSTAND ENGLISH OR THEY NEED TO ATTEND SOME ENGLISH CLASSES. ON ONE OCCASION I PHONED AND THEY ASKED ME WHAT MAKE AND MODEL MY CAR WAS!!!! THEY COULD NOT RUN A TAP NEVER MIND A 'TOLL FREE BARRIER OPERATING SYSTEM'. SEE YOU IN COURT EFLOW, YOU WILL REAP WHAT YOU SOW!!!!!!!!!!!!:D:D:D:D:D

Eek, turn of the caps lock :eek:

freddy15

Here is my experience:

Went throught Southbound toll 8.15am.
Paid in filling station Lucan 7.30pm.
Realised wrong reg. no entered on receipt. Ask for refund, cashier says they cant issue one, but to call eflow.

Have to call eflow - thats ok they say, it will be sorted, account amended to say i have paid on my reg no, not the one entered in error. they take note of receipt no.

2 days later, receive eflow in post, I ring them, explain what had happened, that i had been speaking with a guy. Ok they say, it must have crossed somewhere, ignore letter. I do.

2 weeks later, I receive eflow in post, the one with the pic of me in my car. 40 euro they want. I ring up, explain situation as outlined. No problem they say, that should be ok. I say i have made a number of calls, i would appreciate no more mail in interest of environment. I accept their apology.

Now today, i get a letter that states REJECTED: PAYMENT CANNOT BE TRACED FOR DISPUTED TRANSACTIONS. MUST PROVIDE MORE DETAILS FOR DISPUTE. WE KINDLY REQUEST IMMEDIATE PAYMENT ETC ETC

I call eflow,try to explain to girl situation, she says it has to be referred back to disputes resolution authority or something, I ask her to check to see has she any records of calls made by me, she keeps saying it hase to be referred etc etc, so i get nowhere. They'll contact me she says.

What can I expect now? I could pay it again to avoid the hassle, but hell, 3 euro is 3 euro at the end of the day.

Unfortunately, whilst i have kept all eflow letters sent to me, i have mislaid the receipt, so I have no physical proof or receipt no. anymore.

What happens next? Any idea?

JimiTime

freddy15 wrote: »

Here is my experience:

Went throught Southbound toll 8.15am.
Paid in filling station Lucan 7.30pm.
Realised wrong reg. no entered on receipt. Ask for refund, cashier says they cant issue one, but to call eflow.

Have to call eflow - thats ok they say, it will be sorted, account amended to say i have paid on my reg no, not the one entered in error. they take note of receipt no.

2 days later, receive eflow in post, I ring them, explain what had happened, that i had been speaking with a guy. Ok they say, it must have crossed somewhere, ignore letter. I do.

2 weeks later, I receive eflow in post, the one with the pic of me in my car. 40 euro they want. I ring up, explain situation as outlined. No problem they say, that should be ok. I say i have made a number of calls, i would appreciate no more mail in interest of environment. I accept their apology.

Now today, i get a letter that states REJECTED: PAYMENT CANNOT BE TRACED FOR DISPUTED TRANSACTIONS. MUST PROVIDE MORE DETAILS FOR DISPUTE. WE KINDLY REQUEST IMMEDIATE PAYMENT ETC ETC

I call eflow,try to explain to girl situation, she says it has to be referred back to disputes resolution authority or something, I ask her to check to see has she any records of calls made by me, she keeps saying it hase to be referred etc etc, so i get nowhere. They'll contact me she says.

What can I expect now? I could pay it again to avoid the hassle, but hell, 3 euro is 3 euro at the end of the day.

Unfortunately, whilst i have kept all eflow letters sent to me, i have mislaid the receipt, so I have no physical proof or receipt no. anymore.

What happens next? Any idea?

I would like to think that the incompetance or teething problems is common knowledge. So any Judge to throw out such cases until such a time arises when their system is shown to be relatively trouble free. For your own piece of mind, take note of times and dates of every correspondance along with names of people who you talk to. Stick it all in an email, or a letter so you at least hold all the aces if it does go further. You can accuse them then of harassment.

jor el

freddy15 wrote: »

What can I expect now? I could pay it again to avoid the hassle, but hell, 3 euro is 3 euro at the end of the day.

If you pay now, it'll be 40 euro they're looking for, not 3.

freddy15 wrote: »

Unfortunately, whilst i have kept all eflow letters sent to me, i have mislaid the receipt, so I have no physical proof or receipt no. anymore.

What happens next? Any idea?

Without the receipt, or some sort of proof, you've got nothing. You'll be at the mercy of eflow to trace the payment to the wrong reg number, if you know it, but given their complete incompetence so far, I wouldn't be counting on this.

What happens next is probably court, but you have no proof of the original mistake. Do the shops where you pay keep a copy of the receipt? If so, they might be able to trace it for you, but again, this could be difficult.

You'll take a big chance by letting this go to court, it could go either way.

KenH

dodgyme wrote: »

exact same thing happened me. I also am wondering what happens to all the monies paid on false charges. I think they are trying a scam to defraud people of money - I am not joking here.

I'm with you on that. My dad who rarely/never uses the M50 got a letter for payment. He was actually on the M50 on that day, but he never went over the bridge into the toll area. I think they're trying to ride out the recession by getting payments from people who use any part of the M50. Very suspicious. He's disputing it of course.

IsThatSo?

His reg no could not have been recorded if he was not near the toll bridge. Its more likely that someones elses reg, a very similiar one to his, passed through and they messed up and sent the letter to him.

While they are incompetent ninnies I can't see them plucking reg nos out of the air to charge for the fun of it.................although it seems that way sometimes :pac:

I have to say, I have seen regs where the screw holding the plate in makes a 6 look like an 8 etc, that kind of thing.

Don't bother emailing them btw, I am still waiting for responses to emails from last September :eek:

If you phone them get the names of the people you are talking to, and the time and how long the conversation lasted. Be as detailed as possible, it will stand to you if they keep harassing you (your Dad).

eth0_

IsThatSo? wrote: »

His reg no could not have been recorded if he was not near the toll bridge. Its more likely that someones elses reg, a very similiar one to his, passed through and they messed up and sent the letter to him.

Don't they take a photo of every vehicle? Ask for the photo and then you can prove it's not your car.

Oryx

eth0_ wrote: »

Don't they take a photo of every vehicle? Ask for the photo and then you can prove it's not your car.

When they get to the fine (€40) stage the letter that comes has a photo of your car in it.

I got one once with a lovely pic of my car, taken at night. Completely black except for the headlights, you couldnt even read the reg. I did wonder what would happen if it was required as proof in court, but fortunately it wasnt required as the fine in this case was a mistake.

tallaghtfornia

The call centre for Eflow is based in the north so you can’t even walk into there offices... When the tender went out for this contract I wonder was the minister for transport thinking of doing his patriotic duty by keeping the jobs north of the border :rolleyes:

cleo1

I have used the toll bridge 4 times since it came into effect, and paid online within a few days. Each time I have received multiple letters in the post demanding payment. I then in turn call to confirm that the toll has actually been paid. Some are still under 'dispute' and unresolved. I spend 20 minutes on the phone each time trying to explain myself, they say they will call out or return my call - which never happens. So i'm not sure where I am at. At one stage I got an email to say if I set up an account or something to that effect they would be prepared to waive what I owe. Needless to say my response wasn't too favourable. I am sick and tired of dealing with them. Makes me not want to use the toll. Not sure what to do though, should I leave it?

Davy

Has anyone had money debit from their account for a transaction without using the toll bridge?

MrsMcSteamy

cleo1 wrote: »

I have used the toll bridge 4 times since it came into effect, and paid online within a few days. Each time I have received multiple letters in the post demanding payment. I then in turn call to confirm that the toll has actually been paid. Some are still under 'dispute' and unresolved. I spend 20 minutes on the phone each time trying to explain myself, they say they will call out or return my call - which never happens. So i'm not sure where I am at. At one stage I got an email to say if I set up an account or something to that effect they would be prepared to waive what I owe. Needless to say my response wasn't too favourable. I am sick and tired of dealing with them. Makes me not want to use the toll. Not sure what to do though, should I leave it?

In fairness if you wait nearly 3 days to pay it then you will get a letter in the post. The conditions of usage are that the toll must be paid before 8pm the day after you have passed through the toll.