Did anybody get their Play.com order delivered?

netman

I found out today that my grace period from the SE is up. I can't log in anymore and there's no sign of the package from Play.

I can't file a complaint on their website because they want to wait 21 days, and I can't play either. Just wondering if there's a general delay with the post, or if my order simply got lost?

R0ot

Still haven't received mine.

ThE_IVIAcIVIAIV

ordered mine a few days before it came out and got it on the 19th of sept , 1 day after official release, was surprised. tusky is in the same boat as you though!

Tusky

Havent received mine either.

Kiith

Did they not give you your retail code when you got the game? Could it be that EA did something right for a change??

romdjoll

Ordered CE in March and got it on Monday - they seem to be a bit slow...
what happened to the 7 day grace period???

netman

My 7 day grace period ended yesterday, and the key that Play.com sent was for the head-start. Apparently you need to properly register once you get the actual game box, with the key inside.

As it stands, no more play until Play sort it out

OSiriS

Seems play aren't too reliable abut getting the games out quick post release. IT was the same with Age of Conan, so I decided to go elsewhere tog et Warhammer this time. Think it took 2-3 weeks for AoC to arrive.

tman

They've been pretty bad for preorders recently, usually only shipping them on the release date for me, so I'd get them the following Wednesday/Thursday if a game is released on a Friday.
Hopefully they'll arrive for you guys soon:)

3D

Ordered a CE from them in March - got an email saying the box had been dispatched and recieved it two days later - funny enough I think it was a courier that delievered it and not an Póst as I was out and it was left next door instead of a note telling me to pick it up at the post office.

Have you even gotten a mail from them saying it had been dispatched?

Gunmonkey

Ordered it March 27th, it was sent from Play on the 17th last week, recieved a little card from GLS Deliveries that they couldn't deliver it yesterday.....

**edit-oopps, forgot to mention this card was mailed by An Post to me, why not send the game if your too f*****g lazy**

....I have been in the house every day since last Thursday and they don't have my number, never heard from them or saw a van pull up so by "couldn't deliver" they meant "couldn't be bothered".

So get a call at noon today, delivery guy is in Birr (around 16 miles from Tullamore) on way to Tullamore (town 5 minutes away from me so hes about half an hour away) give him directions. 3 hours later, call him up to ask WTF, "Sorry, Tullamore isn't on my route, its about 60 miles outside my route"

So another guy is gonna brave the wild and confusing midlands tomorrow :rolleyes:

Sarn

Received mine on the 19th technically (it was delivered next door but as there wasn't a delivery a card I didn't get it off the neighbour for two days (21st) :rolleyes:). I never received a dispatch notice from play.

netman

I got an email from Play that mine was posted on the 16th but as you can see nothing arrived.

I'm just wondering, is it possible to buy a key somewhere? You know, like you could buy a gamecard, or just give your credit card details for WoW and start playing?

I can always send the game back to Play for a refund so I'm not too worried about that, I'm just wondering if I can get a key to play

romdjoll

Play are using couriers, don't know which company, and there's no way to track through the website either.
I really hope you guys can get sorted out soon - that's a freaking big screw-up on Play's part.
I'm wondering about the 7 days as well though - it almost looks like they were counting from head start rather than launch. 7 days from launch should have kept you in-game til midnight last night, surely?

netman

I think SE headstart access kept me on until 4pm yesterday, I've read something like that on their web site. I certainly couldn't log in when I got back from work.

But on the plus side I bought a CD key online from offgamers.com and registered.

I'll just send the box back to Play for a refund, if it ever arrives. Or ask for a refund if it doesn't.

Anyone

Mine was posted on the 16th, and still not here. Like others I cant log on anymore, so going to purchase the game somewhere else today.

netman wrote: »

But on the plus side I bought a CD key online from offgamers.com and registered.

I'll just send the box back to Play for a refund, if it ever arrives. Or ask for a refund if it doesn't.

This is pretty dodgy, you basically have an account from a goldsellers website. I'm guessing they will take back the account at a future date, and theres nothing you can do about it.

Lemming

I got mine there the other week. Then again, I had ordered it wayyyyyyy back when it was first posted on the site as a pre-order. Didn't take that long to ship (about 4 days?), compared to my Metallica: Death Magnetic cd, which magically took near two weeks (but that's an An Post issue) to arrive.

Sarn

Play use Parcelforce as the courier although they may use local couriers over here.

netman

Anyone wrote: »

This is pretty dodgy, you basically have an account from a goldsellers website. I'm guessing they will take back the account at a future date, and theres nothing you can do about it.

Uh, I didn't know about that. Are you sure? And is there anything I can do to protect myself?

I did google for them and haven't found any scam reports or stuff like that.

Funky

netman wrote: »

Uh, I didn't know about that. Are you sure? And is there anything I can do to protect myself?

I did google for them and haven't found any scam reports or stuff like that.

you made the account, it's fine

Anyone

I have no idea, I'm in the same situation as you, still waiting for my delivery. When i saw your post, I googled the name, first hit shows then as a gold seller.

Now, the thing is with every MMO I have played, the cd-key is your proof of ownership. I'm not sure what you can do to prove ownership in a dispute, but if they are sitting with the game box, it might be difficult.

Nehaxak

I've used offgamers.com in the past for buying game keys and it's all perfectly fine.

Got my own EU copy of War from Direct2drive, took flippin' ages to download but I'm sick of preorders going missing and also sick of retail shops in Ireland overcharging.

Why bother with all the hassles and mess when I can just buy the key online and downlaod the game

superfly

i'm in the same boat, it says it shipped the 16th but no sign
i tried to buy it in town today but Game, HMV and Gamestop didn't have them

Spear

superfly wrote: »

i'm in the same boat, it says it shipped the 16th but no sign
i tried to buy it in town today but Game, HMV and Gamestop didn't have them

Game has stock again behind the counter in the Ilac Centre at least.

Nehaxak

Gamestop in Santry had copies also if you were really stuck. Also had two CE copies available far as I could see yesterday evening.

Gunmonkey

Hooray. So after GLS decided to not send me my CE, I gave em a call. Seems they have sent my CE back to Play because they held onto it for 11 days and thats obviously too long and against company policy to keep it any longer :rolleyes:

And by my reckoning, including the max 4 weekend days, they had it for 7 full weekdays.......obviously they weren't delivering for that wekk and a half :mad:

Grrr, would be almost easier, quicker and cheaper to travel to England and pick it up from Play myself.

Baneblade

got mine today, the local posty always has my orders

R0ot

Baneblade wrote: »

got mine today, the local posty always has my orders

Same as this, arrived this morning.

CivilServant

mine was posted on the 22nd, too much to expect to get it within 7 working days

netman

Mine arrived today, and there's a Budapest sticker on it?!?
Did they send it for a little trip around europe before making its way to Ireland

Anyways, I raised a return request with Play so this one's going back. Can't believe how slow they are.

superfly

mine arrived on Monday as well

New Home

I'm having a similar problem with some DVDs I ordered - I was charged for the DVDs on the 20th and they were allegedly shipped on the same day, but so far I only received 5 out of the 7 I ordered.

It appears they have removed their "Non-Uk Customers" customer service phone number from their website, but I dug it out of my old emails - if it's of any use to anyone, here it is: 0044 1534 877595 (hope posting this is not against Boards.ie rules).

I'll call them in the morning about it - the service really seems to have slipped over the last few months...

Baneblade

they seem to have random delivey times. last order shipped on a wed had it the following tues. seems a resonable time.
war shipped tues and took almost 2 weeks. i even had stuff arrive from hong kong faster than play some times.

netman

Play.com are really starting to piss me off. I logged a return request when the item arrived 3 weeks late which was ignored by them. Then I logged another request today to which they replied that they cannot authorise the return since it's been more than 7 days since I received it!

The muppets! Now I'm logging a third request with them trying to explain that it's not my fault it took them 3 weeks to send it!! :mad: