Got internet but not able to open website

rynners

Hi all,
I'm not a regular poster on here though I wish to ask for a little help with a computer problem I have.
On my desktop (am using the laptop now) when I click to open explorer it gives me the usual message about being offline/cannot connect to website. Though I obviously have my broadband working correctly as I'm on it here on my laptop and when I go to play poker on my desktop it works, but obviously explorer is causing a problem. I have windows vista (if you need to know). It was working perfectly up until the other day and I didn't knowlingly change any settings.
any advice much appreciated, (i have auto detect settings etc correctly ticked)
rynners

Spear

rynners wrote: »

Hi all,
I'm not a regular poster on here though I wish to ask for a little help with a computer problem I have.
On my desktop (am using the laptop now) when I click to open explorer it gives me the usual message about being offline/cannot connect to website. Though I obviously have my broadband working correctly as I'm on it here on my laptop and when I go to play poker on my desktop it works, but obviously explorer is causing a problem. I have windows vista (if you need to know). It was working perfectly up until the other day and I didn't knowlingly change any settings.
any advice much appreciated, (i have auto detect settings etc correctly ticked)
rynners

Do you use Zone Alarm as a firewall?

rynners

hi, thanks for replying.
Nope, I don't. I have ordinary set up (as in windows defender etc).
rynners

Spear

rynners wrote: »

hi, thanks for replying.
Nope, I don't. I have ordinary set up (as in windows defender etc).
rynners

Then try "ipconfig /flushdns" in a command prompt to see if your DNS cache is dodgy. If that doesn't make any difference run "ipconfig /all" in a command prompt and show us the results.

rynners

ok, will do. but how do i run a command prompt? i click on the start button and then? i have the usual stuff, control panel, default programmes etc

Spear

rynners wrote: »

ok, will do. but how do i run a command prompt? i click on the start button and then? i have the usual stuff, control panel, default programmes etc

Start -> run -> type cmd and hit return.

rynners

ok. have tried both several times. a black box appears with writing in it but it goes away in milliseconds. (every time)

Spear

rynners wrote: »

ok. have tried both several times. a black box appears with writing in it but it goes away in milliseconds. (every time)

Try start -> run -> type regedit and hit return. I'd like to know what that window does.

rynners

brings me to registry editor, got 5 files in it. hkey_classes root, hkey_current_user, hkey_local_machine, hkey_users, hkey_current_config

Spear

rynners wrote: »

brings me to registry editor, got 5 files in it. hkey_classes root, hkey_current_user, hkey_local_machine, hkey_users, hkey_current_config

You can close regedit, I was curious to see if that closed also as it was a symptom of a worm infection a while back. If you go to start -> accessories there should also be an icon in there for the command prompt.

rynners

i ran it from there got different result. ipconfig/flushdns said i needed elevation. ipconfig/all is showing a lot of data. i see that it says media disconnected in 2 places. could this be it?

Spear

rynners wrote: »

i ran it from there got different result. ipconfig/flushdns said i needed elevation. ipconfig/all is showing a lot of data. i see that it says media disconnected in 2 places. could this be it?

Sounds like you're not admin. Paste the info from ipconfig /all anyway.

Barrypr

Hi try this, open a text editor, type "ipconfig /all ->result.txt" post results of the file if it works

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Thay could be the problem go into the network connections and enable the device you use to connect to the web.

rynners

i can't. it's on my desktop and i'm on my laptop (as desktop internet window wont work). i'm admin on the computer i think.

rynners

i can type it out. but it'll take time. .. if you check back later?

Spear

rynners wrote: »

i can't. it's on my desktop and i'm on my laptop (as desktop internet window wont work). i'm admin on the computer i think.

Then look for the lines that mention IP address, gateway and DNS servers.

Barrypr

Try enable one of those media's that is disconnected first, go to your network conections and enable the one you use!

rynners

HOST NAME: ……………:STEPHEN PC
PRIMARY DNS SUFFIX……………….:
NODE TYPE……………..:HYBRID
IP ROUTING ENABLED…….: NO
WINS PROXY ENABLED……..:NO

Wireless LAN adapter Wireless Network Connection 2:

Connecttion specific DNS suffix … :
Description……………..realtek RTL8187 wireless 802.11g 54mbps U

Ethernet adapter Local area connection:
Media state………media disconnected


Tunnel adapter local area connection 6 :
Media state…… media disconnected

Eca>
Physical address 00-00-00-00-00-00-00-EO
DHCP enabled………… no

Spear

rynners wrote: »

HOST NAME: ……………:STEPHEN PC
PRIMARY DNS SUFFIX……………….:
NODE TYPE……………..:HYBRID
IP ROUTING ENABLED…….: NO
WINS PROXY ENABLED……..:NO

Wireless LAN adapter Wireless Network Connection 2:

Connecttion specific DNS suffix … :
Description……………..realtek RTL8187 wireless 802.11g 54mbps U

Ethernet adapter Local area connection:
Media state………media disconnected


Tunnel adapter local area connection 6 :
Media state…… media disconnected

Eca>
Physical address 00-00-00-00-00-00-00-EO
DHCP enabled………… no

The desktop is connecting by wireless only, not by cable?

rynners

yep, and it's working when i want to play poker. but not when i want to open a window/website.

rynners

it all looks similar to the results when running the same on this laptop. except for a few address.

Spear

rynners wrote: »

it all looks similar to the results when running the same on this laptop. except for a few address.

Open a command prompt again and type "ping 194.125.133.10" and then "ping ann.indigo.ie" and see if there's a difference.

Barrypr

Stange that you can play poker and not access websites, maybe something to do with the port.

Try obtain a new ip address ipconfig /release then ipconfig /renew

rynners

slight difference in results.
ip address
minimum = 25ms, max = 27ms, average = 25ms

ann@indigo
min-= 23 max 25 average 24

no difference in ip address and ip address for ann@indigo

Spear

Barrypr wrote: »

Stange that you can play poker and not access websites, maybe something to do with the port.

Try obtain a new ip address ipconfig /release then ipconfig /renew

My suspicion is his DNS lookups aren't working. I suspect the poker app has an IP hard coded.

Spear

rynners wrote: »

slight difference in results.
ip address
minimum = 25ms, max = 27ms, average = 25ms

ann@indigo
min-= 23 max 25 average 24

no difference in ip address and ip address for ann@indigo

Have you set a proxy for your web browser? In IE go to tools, internet options, connections and then LAN settings at the bottom. There should be nothing set in this page.

Barrypr

Putting the ip address in the browser windows would tell us quick enough if dns was the problem, would'nt it!

rynners

no proxy set.
ipconfig/release
errorL unrecognised or incomplete command line. (plus it says some other stuff).

ipconfig/renew
no operation can be performed on Local area connection while it has its media disconnected.
(i also see that my media is disconnected on my laptop while works great).

Spear

Barrypr wrote: »

Putting the ip address in the browser windows would tell us quick enough if dns was the problem, would'nt it!

Pinging achieves the same thing.

Spear

rynners wrote: »

no proxy set.
ipconfig/release
errorL unrecognised or incomplete command line. (plus it says some other stuff).

ipconfig/renew
no operation can be performed on Local area connection while it has its media disconnected.
(i also see that my media is disconnected on my laptop while works great).

There's a space before the /release.

tricky D

Barrypr wrote: »

Stange that you can play poker and not access websites, maybe something to do with the port.

Try obtain a new ip address ipconfig /release then ipconfig /renew

Hmmmm, what poker network??

rynners

ipconfig /release = the requested operation requires elevation

Barrypr

Did you try go into your network connections and enable that?

Doubt port 53 is somehow blocked on your firewall, try re-set your router(not just turn off re-set) restart your laptop then, worth a try!

rynners

full tilt
i can also go onto yahoo messenger msn messenger etc.

rynners

in network connections it says local area connection network cable unplugged. is this it?

Barrypr

There is soemthing blocking it then, must be firewall or router setting, i no that people have had problems like this with zonealarm but you said you dont use it, other way is hosts file, check dns settings under network connections-tcp/ip-dns

Barrypr

You could put your cable in there connect it up to your router and see, but at the moment you use wireless right?

rynners

i dont know how to check dns settings, i cant see it anywhere.

rynners

only wireless yes. i don't have a cable, never used one. only an external wireless thing that looks like a memory device.

Spear

rynners wrote: »

i dont know how to check dns settings, i cant see it anywhere.

Right click the entry for the network connection in question and choose properties. The DNS settings are the bottom half of the window. Probably set to automatic in your case. Your DNS does seem to be working okay. I agree with BarryPR, something does seem to be blocking your port 80 outgoing traffic. Do you have anything like Nortons or McAfees installed?

rynners

it seems i have no problem with my internet connection (No problem showing up on diagnose and repair problem). perhaps i could buy a different internet explorer (say firefox) in the shop and install it. .. would this be worth a bash?

Spear

rynners wrote: »

it seems i have no problem with my internet connection (No problem showing up on diagnose and repair problem). perhaps i could buy a different internet explorer (say firefox) in the shop and install it. .. would this be worth a bash?

Buy? Firefox is free from mozilla.com.

rynners

yeah.. had norton. uninstalled it other day.
i cant download firefox without internet windows.

Spear

rynners wrote: »

yeah.. had norton. uninstalled it other day.
i cant download firefox without internet windows.

Was IE working after you uninstalled it?

Gadgetman496

Barrypr wrote: »

Hi try this, open a text editor, type "ipconfig /all ->result.txt" post results of the file if it works

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Thay could be the problem go into the network connections and enable the device you use to connect to the web.

If he runs this from the command prompt ipconfig /all>result.txt it will automatically create a file named result.txt on the c:\ drive with a copy of the results.


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rynners

have stinger, adware 2007, spyware terminator

rynners

yes. i was on the net the other day in the morning... went away for a few hours (leaving it on).. came back and any new addresses wouldn't work. since then i logged onto messenger ... and clicked when it popped up that i had mail. this only worked once.. it hasn't worked again (but messenger still works).

Spear

rynners wrote: »

yes. i was on the net the other day in the morning... went away for a few hours (leaving it on).. came back and any new addresses wouldn't work. since then i logged onto messenger ... and clicked when it popped up that i had mail. this only worked once.. it hasn't worked again (but messenger still works).

Have you restarted the PC yet?

Otherwise you can stick this in a browser.
ftp://releases.mozilla.org/pub/mozilla.org/firefox/releases/latest-3.0/win32/en-GB/

It's ftp based so it won't use port 80.

rynners

i think the problem is fixed. i can get internet on a window now.
when asked if i had norton i was sure i had uninstalled it the other day (and it wasn't down in the bar in the bottom right where it's always been). anyhow i went into control panel and saw it there in install/uninstall programmes.. so i uninstalled it (again!).. now it's completely gone and i've turned on and off the computer... internet works normally now!
perhaps you all know what the problem was ..
and thanks so much for all your help.. you've all been very kind.

Gadgetman496

You should download & run the Norton Removal Tool so as to make sure it's totally gone.

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

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rynners

will do.. thanks a million.