Anyone shop in Joyces?

babycheeks

Does anyone shop in any of the Joyce stores? I go to the Athenry one regularly but never again! :mad: My receipt is always wrong and I'm so sick in tired of going back. Not that you ever get an aplogy for the error in the first place!!!!! Are the headford and Knocknacarra stores like this as well?

RichMc70

I've not had any problems with the local Joyces in Headford, however I don't do my main shopping there, but thats due to price not service.

soundbyte

babycheeks wrote: »

Does anyone shop in any of the Joyce stores? I go to the Athenry one regularly but never again! :mad: My receipt is always wrong and I'm so sick in tired of going back. Not that you ever get an aplogy for the error in the first place!!!!! Are the headford and Knocknacarra stores like this as well?

It's a fairly regular occurrence with Mr Joyce:
http://www.consumerconnect.ie/eng/News_+_Research/Prosecutions/Businesses%20prosecuted.html

IIRC, there were similar prosecutions in recent years. I stopped shopping in the Knocknacarra one three years ago because I was sick of having to leave the till, walk back to the shelf and point out the correct price. Some times over 2 euro. Some times over 5 cent (it had gotten to the stage when even just 5 cent would drive me cracked).

Cathal01

Weren't Joyces prosecuted for re-packaging meat that was gone off?!

North&South

babycheeks wrote: »

Does anyone shop in any of the Joyce stores? I go to the Athenry one ......

Yep, we went...once!
I was new to the area & trying all the 'new' places - didn't like the quality, noticed that I had been overcharged - never been back!!

Ath36

I've been shopping there since it opened and there have always been problems with overpricing and out of date produce. I once picked up a bottle of olive oil which was over a year out of date!!!!! :eek:

I was there last week and didn't get a reduction on a buy 2 offer. Hadn't even left the checkout when I spotted it but the cashier had started to serve the next customer. So I waited til she was finished and brought it to her attention. She had to call the supervisor who was totally ignorant! :mad: :mad: :mad: She made me take the product out of the bottom of my packed bag. I had my baby and lively toddler with me so this was most inconvenient and stressful!! Then she quizzed had I in fact bought 2 - I told her it was all on the receipt if she cared to look at it. :mad: :mad: :mad: She went off with the product to 'Check' even though it was not a joyces promotion but one by the manufacturers and it was printed on the packaging of the product she now had in her hand. Anyway after handing over my receipt she begrudgingly gave me my €0.68 refund - no apology of course!

I was driving home and was replaying the incident in my head when I thought that to a passive observer I must have looked like a shoplifter pulling out shopping and receipts for inspection! :mad: :mad:

Anyway I arrived home and started to unpack my shopping when I realised she never gave me back the one she took to ‘check’! :mad::mad::mad:

THAT WAS IT!!!!! I got on the phone and rang them and gave out absolute stink! A manager did call up to my house later with the product, a cake and an apology and although she was sincere I will never never never shop there again. They only thing that brought me there was the parking really as I much prefer Fahys in the town. You'd never have to check you receipt in Fahys as it's always spot on and they'll carry your shopping to the car too. So it's farewell to Joyces from me

Madame Razz

Yup, They're lethal for it in all of their stores.

I don't know why people bother to shop there. I'm always a bit dubious about; well; everything on the shop to be honest.

It always gives the impression of having fallen off the back of a truck somewhere or something.

Oh, and its usually ridiculously overpriced. They don't deserve the business they get.

tracker-man

Cathal01 wrote: »

Weren't Joyces prosecuted for re-packaging meat that was gone off?!

I heard something along those lines too

littlebug

RichMc70 wrote: »

I've not had any problems with the local Joyces in Headford, however I don't do my main shopping there, but thats due to price not service.

Same here. I've not had any problem with it. The staff are actually always very friendly though it is definitely overpriced. I only use it for last minute milk and bread etc... I rarely do a full shopping there.

babycheeks

soundbyte wrote: »

It's a fairly regular occurrence with Mr Joyce:
http://www.consumerconnect.ie/eng/News_+_Research/Prosecutions/Businesses%20prosecuted.html

Interesting but I'm not that surprised!

winemaker

littlebug wrote: »

Same here. I've not had any problem with it. The staff are actually always very friendly though it is definitely overpriced. I only use it for last minute milk and bread etc... I rarely do a full shopping there.

I have shopped in Joyces in Headford for the last 18 years but it is only the last few years that I have had problems. Two months ago I was overcharged four times in nine days. If I hadn't checked my receipts I would have been almost twenty euros out of pocket. Fed up of complaining to the store staff to no avail, I complained to the National Consumer Agency. I haven't heard anything further but I did recently come across the following:

http://www.consumerconnect.ie/eng/Working_With_You/Enforcement/CPL-June2008-d/

and:

http://www.consumerconnect.ie/eng/Working_With_You/Enforcement/CPL-June2008-e/

It seems Mr Joyce isn't getting the message. My advice to anybody who shops in Joyces is to check their till receipt carefully and complain about overcharging to the National Consumer Agency at www.consumerconnect.ie

Mr Velo

winemaker wrote: »

I have shopped in Joyces in Headford for the last 18 years but it is only the last few years that I have had problems. Two months ago I was overcharged four times in nine days. If I hadn't checked my receipts I would have been almost twenty euros out of pocket. Fed up of complaining to the store staff to no avail, I complained to the National Consumer Agency. I haven't heard anything further but I did recently come across the following:

http://www.consumerconnect.ie/eng/Working_With_You/Enforcement/CPL-June2008-d/

and:

http://www.consumerconnect.ie/eng/Working_With_You/Enforcement/CPL-June2008-e/

It seems Mr Joyce isn't getting the message. My advice to anybody who shops in Joyces is to check their till receipt carefully and complain about overcharging to the National Consumer Agency at www.consumerconnect.ie

Winemaker, it's people like you that really bug me.

You go and complain to the STAFF (to no avail)... now think about it - is it the staff you should be complaining to if this is a persistant problem? Ummmm, no - it's Mr Joyce himself.

I know this from first hand experience, the staff get the oddest complaints etc.... but when the customer is asked if they'd like to speak with a manager 99% of the time they decline.

The staff are the front line and certainly dont go out there to rip people off - if you have a problem with overcharging etc then just go to the top and maybe you'll feel a bit better in yourself.

Mr Velo

workaccount wrote: »

For what it's worth Mr. Joyce is supposed to be an absolute d8ck and treats his staff like s*it aswell. I wouldn't bother giving any of my money to the likes.

Certainly an element of truth in that!

biko

soundbyte wrote: »

It's a fairly regular occurrence with Mr Joyce:
http://www.consumerconnect.ie/eng/News_+_Research/Prosecutions/Businesses%20prosecuted.html

IIRC, there were similar prosecutions in recent years. I stopped shopping in the Knocknacarra one three years ago because I was sick of having to leave the till, walk back to the shelf and point out the correct price. Some times over 2 euro. Some times over 5 cent (it had gotten to the stage when even just 5 cent would drive me cracked).

God damn, I regularly shop in Knockers. Will have to take my business to Dunnes now AND start checking my receipts.

dumbyearbook

workaccount wrote: »

For what it's worth Mr. Joyce is supposed to be an absolute d8ck and treats his staff like s*it aswell. I wouldn't bother giving any of my money to the likes.

Slander

dumbyearbook

Paddy_Fowler wrote: »

Certainly an element of truth in that!

Still slander

Have never been to one of these stores but just saying like

workaccount

**

serfboard

Well I certainly witnessed incorrect pricing in Joyces in Knocknacarra.

The thing is, though, it was a 6 pack of miller which, when scanned, displayed the price of a single bottle :eek:

Needless to say, I didn't complain

Mr Velo

dumbyearbook wrote: »

Still slander

Have never been to one of these stores but just saying like

Course you have been Pat - sure you own the bloody stores

winemaker

Paddy_Fowler wrote: »

Winemaker, it's people like you that really bug me.

You go and complain to the STAFF (to no avail)... now think about it - is it the staff you should be complaining to if this is a persistant problem? Ummmm, no - it's Mr Joyce himself.

I know this from first hand experience, the staff get the oddest complaints etc.... but when the customer is asked if they'd like to speak with a manager 99% of the time they decline.

The staff are the front line and certainly dont go out there to rip people off - if you have a problem with overcharging etc then just go to the top and maybe you'll feel a bit better in yourself.

Paddy. Sorry that I really bug you

Fact is I have complained to Pat Joyce as the most senior staff member as well as his duty managers and was still overcharged. I would "feel a bit better in myself" if I was able to shop in a local shop without being ripped off. I would also feel a bit better knowing that other people were not being ripped off. It is quite obvious from these posts that my experience is not unique. The National Consumer Agency exists to protect consumers where they are being overcharged and there would appear to be evidence that this is happening in Joyces supermarkets.

That's what really should really be bugging you

SUN19

I actually find that i save money by doing my shopping in Joyces every week, they always have really good value on big powders, toilet paper and wine. There's a really good selection in the athenry store too.

As for those of you who are giving out about pat joyce, he works bloody hard to run a good business so stop believing rumours and get to know the man yourself before making such blunt statements.:mad:

oneofakind32

I worked for Mr. Joyce for 2 years while I was in school. His problem is he is now trying to run 3 store, where as for years he was only running one. He finds it very hard to designate power to his managers, everything has to be done his way. Back in the late ninty's when he had two shops both shops would rarely have any prices on display until an RTE consumer program brought to light this problem in an "unnamed supermarket in knocknacarra Galway" as it was put. Since then they started displaying prices for nearly everything with SELs. I know that in Dunnes they have a team of 3 or 4 employees in every supermarket to make sure that the displayed price is the same as the price that item scans for. This was not the case in Joyces while I was working there and I would think that nothing has changed

dumbyearbook

workaccount wrote: »

The man puts himself on the line when he owns the business himself. His business is a reflection of him and certainly the owners character is important in choosing whether to do business or not.

Its still slander! you cannot publish that someone is a di ck etc. for poor pricing you may say his attention to detail may leave a bit to be desired etc as an opinon and even that is not assured anymore.

My earlier comment was that you cant call someone a di ck for the way he treats his staff - you could call him a bad employer if you had proof.

Prove the statements made here about the owner in relation to the complaints against his store are true ie. that it makes him a 'di ck' - not possible but if you could it would = fair comment anything less than that makes it slander.

dumbyearbook

Paddy_Fowler wrote: »

Course you have been Pat - sure you own the bloody stores

Ya right!

workaccount

**

capricorn68

I regularly shop at Joyces Athenry & Knocknacarra and I find they have great value especially on the bigger pack grocery items. As regards incorrect pricing the product range offered by Joyces is vast so I'm sure its a huge job to get all the pricing right.

Hands up anyone of us who is perfect!!

I often check out DS & Tesco and they are certainly offenders in the pricing game, incorrect labels and most frustrating off all No Labels are a regular occurence.


Lets all get on with doing what we are supposed to be doing and give those who work extremely hard to provide us with value & variety a bit of a break!!!

Can I just say well done Joyces for bringing us a bit of variety, your product range is excellent.

dumbyearbook

workaccount wrote: »

Definition of slander: words falsely spoken that damage the reputation of another

Note the word "falsely". I can't prove to you that he's a d*ck nor do I care to. I have heard it off a few people though so I believe it's true.

I'm just glad I know that he's a d*ck so he doesn't get any of my money.

I didn't call him a d*ck because of poor pricing, lack of attention to detail or that fact that his store has complaints - one of which landed him in court. I called him a d*ck because he is just "a d*ck". I'm not sure you understand what calling someone a d*ck means.

Definition of defamation (slander/Libel) - a statement (print/spoken) that lowers someone in the eyes of right thinking members of society - you cannot say something without proof (which would make it a fair comment) - you cannot call someone a dick on the internet - the basis for the comment was that he treats his staff badly if you prove it you can call him a bad employer not a di ck. You could talk all you like about the prices etc as they are wrong and thats in the public interest. The fact you 'heard off other people' and repeat it still makes it libelous (spelling?) to publish it you cannot blame them. Calling someone this on the Internet is Libel not slander as its in print though its not permanent per se so it is prob closer imo to slander either way its not on.

There is of course the argument that right thinking members of society would pass no heed of the statement. Its wrong so dont bother defending it, your denying the man of a right to his good name which is constitutionally protected -you're trying to say you're more correct that the constitution and well..........you're not (unlike in say the USA where they actually have a freedom of speech - we dont have the same level of freedom of speech in Ireland)


edit - a statment need not be false to be defamation it could be tottally true but stated without proof or eg. through an innuendo and still be Libel which this is.

workaccount

dumbyearbook wrote: »

Definition of slander - publishing a statment that lowers someone in the eyes of right thinking members of society - you cannot say something without proof (which would make it a fair comment) - you cannot call someone a dick on the internet - its slander the basis for the comment was that he treats his staff badly if you prove it you can call him a bad employer not a di ck. You could talk all you like about the prices etc as they are wrong and thats in the public interest.

There is of course the argument that right thinking members of society would pass no heed of the statement. Its wrong so dont bother defending it, your denying the man of a right to his good name which is constitutionally protected -you're trying to say you're more correct that the constitution and well..........you're not

Look....we don't all buy into this politically correct nonsense. I like to know who i'm doing business with.

Can you link me to this in the constitution?

dumbyearbook

workaccount wrote: »

Look....we don't all buy into this politically correct nonsense. I like to know who i'm doing business with.

Can you link me to this in the constitution?

lol you look, had you just said you knew it was'nt fair to call someone that on it would have done me this is more than just PC-ness as calling someone that is potentially illegal (even criminal though it only happend once) im not into PC ness at all tbh. You can make up your mind who you do business with thats fine but dont spread rubbish on who you dont decide to do business with.

anyway seeing as you asked so nicely google them
Article 40.6.1 - is free expression of opinions which is balanced against
Article 40.3.2 - protection of good name/vindication of rights where statements are unjust

workaccount

dumbyearbook wrote: »

lol you look, had you just said you knew it was'nt fair to call someone that on it would have done me this is more than just PC-ness as calling someone that is potentially illegal (even criminal though it only happend once) im not into PC ness at all tbh. You can make up your mind who you do business with thats fine but dont spread rubbish on who you dont decide to do business with.

anyway seeing as you asked so nicely google them
Article 40.6.1 - is free expression of opinions which is balanced against
Article 40.3.2 - protection of good name/vindication of rights where statements are unjust

Fair enough so I take back what I said. We learn something new everyday.

Mr Velo

Look, Pat Joyce is a sound man outside of work to be honest. However, he doesn't treat the majority of his staff very well - actually his treatment of some staff members could be viewed as downright bullying. People are afraid of him.

My real hang up in all of this is people complaining to the staff at the counters, constantly moaning and b*tching about prices etc..... and not having the gall to say the same thing to PJ.

I have seen at first hand a guy moaning about a stale loaf of bread, making a big scene at a checkout embarrassing the person whom was serving him. After he was finished he was on his way out the door when whom should he meet but PJ. Did he stop and let PJ know how unhappy he was?? Of course not.... "howya Pat, how's things with ya?". RIDICULOUS and cowardly!

the-island-man

workaccount wrote: »

Look....we don't all buy into this politically correct nonsense. I like to know who i'm doing business with.

Can you link me to this in the constitution?

Don't make me laugh, are you honestly trying to tell me and the rest of the people in this forum that you go to the bother of finding out who runs the likes of Lidl, Aldi, Tesco, Dunnes and so on! Well if not ill try bring you up to speed! Dieter Schwarz a German who was born in Heilbronn is chairman and ceo of Lidl. Theo and karl Albreacht are ceo's of Aldi, these are Germans also. David Reid who is English is chairman of Tesco and he answers to unlimited amounts of shareholders! I could go on at this all night. My question to you is you say you like to know who your doing business with! What can you tell me about these people? Are they "di**s" ASWELL? Do you actually know Pat Joyce or are you relying on hearsay?
I'll say one thing you can argue that both joyces and any of the other grocery stores in galway employee more, less or equal numbers of staff but you won't see the likes of Dieter Schwarts investing in property in Ireland, sponsoring local teams and giving money for fundraisers etc!In times of economic gloom we would do well to remember our own and not be buying foreign !
Also the title of this forum is about prices in Joyces!

biko

RichMc70

SUN19 wrote: »

I actually find that i save money by doing my shopping in Joyces every week, they always have really good value on big powders, toilet paper and wine. There's a really good selection in the athenry store too.

I generally find most items are slightly dearer than you'd find in Tescos, Dunnes etc however Joyces do often have really good promotions on certain products.

I also don't think some of the posts here serve a purpose, by personally attacking a man who provides a service to local communities in areas where the larger chain stores are not interested in locating to. He is also providing employment to various parts of Galway.

On two occasions I've returned meat products to Tescos when I found that the 'best before date' had already expired when I purchased them. I now the scrutinise the dates on every item I buy.

Wompa1

Ah the day I went into work wearing a Joyces uniform...good times...good times! But anyways yeah they were done for the gone off meat aswell around last October or so I believe.

In fairness to them since they got that deal with the British providers they have alot of stuff you can't get anywhere else. He's meant to be a bit of a bastard to his staff but I barely know the guy and he always gives the nod to me. Only qualm with the Joyces in Knocknacarra and Headford is that they must of paid the councillors to look the other way when they were rennovating the entrances. They are lethal!

workaccount

Wompa1 wrote: »

Only qualm with the Joyces in Knocknacarra and Headford is that they must of paid the councillors to look the other way when they were rennovating the entrances. They are lethal!

Why? I haven't been into those stores.

soundbyte

the-island-man wrote: »

you won't see the likes of Dieter Schwarts investing in property in Ireland, sponsoring local teams and giving money for fundraisers etc!In times of economic gloom we would do well to remember our own and not be buying foreign !

Knocknacarra community centre scandal. There are still dozens of hosueholds around Knocknacarra that boycott his supermarket because of it.

Ath36

To start off , I have no agenda and dont agree with the personal insults on Pat Joyce.
I went against all my beliefs and went back to Joyces in an emergency.
Guess what overcharged again. Reported it again and was virtually treated like a criminal for mentioning the fact that this was happening.
I genuinely wont ever be back again.
I have mentioned it at my mother/baby group and my husband who has good connections in Athenry also is planning on bringing it up with a local counciller in the next few days.

king_of_inismac

I worked there for a long time, and so would have an inside view I guess.

About the overpricing thing, its definitely not a malicious thing; for a locally run business it's difficult to afford to have single member of staff devoted to checking prices as is the case in the english chains.

Secondly, I'd imagine that if you check your receipts you are probably under charged as often as your over charged (this is not an excuse, its still wrong, I'm just making the point its not malicious).

Thirdly, nobody here has said they've complained to Pat Joyce and were treated badly. Why? because if you did complain, he'd do everything to make it right. I've never worked with someone who valued their customers more. (The point here is his staff need to be better trained to do likewise I guess).

Finally, about treating his staff badly, I worked in two of his stores. In Knocknacarra a lot of the staff were young, not terribly motivated (compared to headford), and to be honest could probably do with a kick up the arse. Pat works from 6 in the morning to sometimes 2 at night, so I suppose he does expect a level of commitment from his own staff. He tries to keep his prices as low as the english chains by checking the papers for specials and matching them every week as best he can.

What I do think he needs to change is to pay for GOOD personable staff who reflect his own business ethos....

Wompa1

Have you seen the guys house?...he's a multi-millionaire. He could easily afford extra staff to check prices. Also the entrance to the petrol station in Headford is a joke and the one to Knocknacarra ain't much better

the-island-man

Hey did anyone see the Late Late show Friday night? very funny altogether!

Mr Velo

the-island-man wrote: »

Hey did anyone see the Late Late show Friday night? very funny altogether!

Ummmm what exactly has that go to do with Joyces??

the-island-man

Paddy_Fowler wrote: »

Ummmm what exactly has that go to do with Joyces??

Well what has most of the stuff in this thread to do with joyces.....the company?

Mr Velo

the-island-man wrote: »

Well what has most of the stuff in this thread to do with joyces.....the company?

Oh so you're just being smart? Or trying to be??

Well done.

Twinksno1flan

I worked in QuinnsWorth thirty years ago and the section I worked in constantly mislead and overcharged customers all day every day. if you were not watching the scales they'd do you. This happened all the time so when I was working my last week I gave everything away, no not for nothing.I would give it to you for 10p instead of 2 quid. The manager came up to my supervisor and told him they had lost £300 for the week instead of making £120-150 or so. I was thrilled to bits and would never have done this if they had treated the customers properly, these and other con men deserve everything coming to them. There was a lot of happy faces that week.The funny thing was that none of the checkout girls spotted what I was doing. If you think you can bully younger members of staff just remember they will always get you back in the end. If I knew then what I know now or if it happened today I would film them doing this and report them aswel as standing up in court. My supervisor left to open his own shop in a town/village 10 miles out and I'm quite sure he continued his deceptive ways.

So now you have it, nothing changes.

Fahy's reputation for honesty is perfect, the staff very helpful, you get the odd moody but that genetics for you. Although I find it weird that if you leave something behind you they just leave it near the door so you or anyone else can find it.

chickencurry02

This is one place where i always have to do a detailed examination of the receipt before leaving the store as there is always something overpriced. And family and friends have the same experience.

Shakti

Not just me then phew,
I had to go back three times with the same receipt and the looks I got from the check out girl when she had to call the manager like it was my fault they were overcharging me chronic I hate those situations.

dilallio

They were notorious for overcharging in Knocknacarra, but in the last year they've improved a lot.

dec25532

Got less than a pound of lamb yesterday for a curry and it said €8 on the lable. I queried the price and the chap inside the counter in Tuam said oh yeah that should be €5. Think they are trying it on in Joyces. Not good enough.

hanns.s

I bought up same points a few months ago, overcharged, incorrect price etc but I was told by a member I had a problem with 'Joyce'! Which I don't cause I don't know him, moved from the area so don't shop in there at all and avoid the local Joyces to me now!

Mars Bar

I just wish they would let the staff sit at the flaming cashouts!!

I know of a person who had a small basket of shopping and there was no one at the checkout and four people ended up behind him and there was no staff to be seen. They dropped their baskets and walked out.

This idea that he has of staff working harder when they are not sitting is pure bull IMO. It just means customers get pissed off waiting for staff.