Upc down?

dave13

Anyone else having problems with upc in dublin 2area? Can't connect 2any websites. Tracert goes as far as ntl and then dies.

Yggr of Asgard

Similar problem in Swords but it is even stranger.

Some websites or connections are working fine, others just dont.

I can reach one website but not others, my phone connects to one provider but not the other.

I'm now on my O2 backup.

leeroybrown

Similar story in Galway. I have no connectivity to most of the internet. I'm only on here because I have a 3G modem for work.

Black_Knight

Rang em and after much on hold classical music, all they said is its a nationwide problem.

Strangle i could still access some websites.

Seems to be back for me now though

Donald-Duck

Down in d6w too. Well, it works for aminute every now and again. Although I can stay connected to steam somehow

dregin

Mine just came back.

D9

Black_Knight

leeroybrown wrote: »

Similar story in Galway. I have no connectivity to most of the internet. I'm only on here because I have a 3G modem for work.

Mine back up now, 100% AFAICS

Bohermore area

scotsmarc

Just got through to them been on hold for 20 mins

Seems there is a problem for all of the Dublin area

dave13

Yeah mine's back now as well in D2. Didnt expect them to fix it that quickly

Epic Tissue

Donald-Duck wrote: »

Down in d6w too. Well, it works for aminute every now and again. Although I can stay connected to steam somehow

same..

wait it's back I think:D

Clover

had problems here in blanchardstown for a good few hours last night , websites not opening , crazy pings and packet loss .

switched to my BT connection for the rest of the night but tried the UPC line again and it was back to normal around midnight.

not sure if it's still ok as i'm using the BT connection now.

christophicus

Yeah mine was messed up here in Waterford. I could only visit a few sites and boards.ie was not one of them, yahoo.co.uk seemed to work.

Eveything seems to be working now though.

Black_Knight

Donald-Duck wrote: »

Down in d6w too. Well, it works for aminute every now and again. Although I can stay connected to steam somehow

I was connected to Google talk and gmail. They were the only 2 i could connect to. Then I reset and all i could get was a different forum, and UPC.ie

Strange

Serafijn

D6 seems to be back up now

zAbbo

D1 back working now

leeroybrown

My UPC connection is back now too. They probably had a routing issue inside their own network.

Black_Knight

scotsmarc wrote: »

Just got through to them been on hold for 20 mins

20Mins must be the standard. I was waiting 20 mins too, finally got through to some lovely lady who didnt seem to know much about what was going on.

scotsmarc

Yeah all good here in D2 again. seems like the upgrades are still causing problems !

minxie

galway back!!!! but for how long
:eek:

robby^5

heh our internet is really bad in here in UPC in eastpoint too, getting **** all work done.

this company.

Yggr of Asgard

I'm back too in Swords on UPC, must have been an UPC internal routing issue.

I always check boards.ie 1st before testing or even calling UPC as last reserve.

This is my 1st outage since I moved over to UPC a month ago.

scotsmarc

thank god for a 3g back up ! :rolleyes:

Black_Knight

dublin-texas wrote: »

I always check boards.ie 1st before testing or even calling UPC as last reserve.

I would if I could, but im relyant on UPC! Those feckers only have 2 classical songs on their "on hold" music playlist! if their gonna be used so much, surely they could pop in 1 or 2 other ones. Like 3! 3 have some nice customer service songs.... anywho...

Chris_533976

Had the same here. By the looks of it it was a routing problem. Some sites would tracert, others would die after one hop. Fixed now anyways.

ixoy

Same problem here too - could connect to some sites but not to others. Didn't seem to be any pattern to what you could or could not connect to either. It seems resolved now...

Clover

seems to be back to normal here also .

fowley

up in christchurch, internet still on the blink. anyone still having problems on UPC, sometimes it can connect but when i try to ping any website i get about 50% packet loss. google talk doesnt even connect. to be honest it hasnt been right since they bumped me up to 10Mb.

christophicus

No all seems to be good. Everyone pretty much came back online at the same time. You will notice that there was a flood of posts on the forum at about the same time in this thread when it came back.

Black_Knight

all good in the west too

fowley

looks like ill have to get on to the dreaded customer support so

MartMax

dead connection around 11.00 this morning. rebooted the modem couple of times and didn't work. modem logs say unable to register to DHCP sthing. back up online again 1 hour later.

Epic Tissue

How do you get modem logs?

fowley

rang them yesterday, they said it was noise in the area. which i thought was crap since i didnt them where i was. but he said christchurch was noisy. bizzarre, i guess they got my info from the caller id cause i said my name quickly and he didnt ask twice. anyway broadband still down.

192.168.100.1 is the router ip, you can find logs in there. mine says DHCP failed aswell

Epic Tissue

says

"This feature is not enabled.
This feature has not been enabled in your cable modem.

Please contact your data services provider for more information about this feature and its availability on the network."

for logs

HungryJoey

Mine has been sh!te for the past few days. It's still up and down and crazy loading time for pages. I'm getting fed up of it. This is exactly what happened last year when NTL upgraded 6mb to 10mb for a few months - connections were terribly unstable. I hope this isn't the start of it all again now that i'm on 20MB because its brutal.

Poor page loading times
Dropping packets
No connection for hours at a time
It went down for 2 days straight last week.

It's all gone crap since the speeds went up. When I was at 6mb I didn't ever have to touch the modem for 1 whole year!

Not a happy customer :mad:

oceanclub

There's an area problem at Christchurch. I thought this has been fixed a month ago, but the service engineer who was due to visit today to replace my modem says there's quite a few people in the area with the same problem (dropping connections, mainly upstream so connectivity is limited and browsing is impossible). Says it's going to take a day or two to see where the problem is.

Have now had poor broadband for a month, so not happy.

P.

coopzero

NTL/UPC is completely useless - the problem at Christchurch has been ongoing for weeks now. Their customer service and tech people are just so incompetent, I can't see how the service ever works.
I'm seriously considering cancelling my account today. My main concern is that I don't think any of the alternatives are much better (I wouldn't want to end up with Eircom).
Does anyone know if the Digiweb Metro (wireless) service is any good?

oceanclub

My main concern is that I don't think any of the alternatives are much better (I wouldn't want to end up with Eircom).

Yeah, to be honest, it would be a case of cutting off my nose to spite my face; I have no faith in Eircom's service. And after being an NTL/UPC customer for years, I do know they are capable of good service. I think it's just a case of complaining again and again until they fix it (it seems that lots of people _don't_ complain, and just muddle along with a poor connection).

P.

dub45

oceanclub wrote: »

Yeah, to be honest, it would be a case of cutting off my nose to spite my face; I have no faith in Eircom's service. And after being an NTL/UPC customer for years, I do know they are capable of good service. I think it's just a case of complaining again and again until they fix it (it seems that lots of people _don't_ complain, and just muddle along with a poor connection).

P.

Why have you no faith in Eircom's Service - given the number of subscribers they have the no of complaints on here about their actual service as opposed to irrational hatred outbursts is quite minimal.

Hank Scorpio

contention contention contention

imo when they wer rolling out the 6mb upgrades they shuda left it at that, but they got too greedy:)

oceanclub

dub45 wrote: »

Why have you no faith in Eircom's Service

http://www.boards.ie/vbulletin/showthread.php?t=171929

http://www.boards.ie/vbulletin/showthread.php?t=185721

http://www.boards.ie/vbulletin/showthread.php?t=192729

P.

Moriarty

nuxxx wrote: »

contention contention contention

imo when they wer rolling out the 6mb upgrades they shuda left it at that, but they got too greedy:)

S'bollox to put it bluntly. It sounds almost certainly like a hardware fault in the area, especially if UPC themselves are saying that there's noise issues.

Hank Scorpio

boll0x? How come iv heard from numerous upc customers all over the country of having massive problems? And i SERIOUSLY doubt everyone in this thread is from the same area

Of course theres gona be massive problems on cable especially in areas of numerous people on the same connection.. You are never guarenteed a contention ratio on cable as there isnt one..

If people all of a sudden stop having problems and getting there full speeds fair enuff.. just jumping out at me for something _I_ believe is correct is hardly a nice way for a long time moderator to act is it?

I have my opinion of cable and you have yours, but i dont call yours boll0x now do i, you have given me a infraction before for even less than calling a posters opinion of a product bollox

Clover

well it's down here in D15 , broadband , analogue tv and digital tv... all down . rang them about it and there is a fault in the area and it should be back up this evening .

HungryJoey

I'm D15 ( as posted above ) and I am seriously pissed at this stage. Its nearly been 2 weeks with almost no connection!! It went off again just after I posted yesterday and its been off since pretty much. It was back this morning but went off again today. I called them up but got the usual crap excuse " We are currently upgrading a Fibre Node between 4-6PM today, all services will be unavailible ". Anyway, its back up and running now nice and fast but this is how its been the last few weeks On & Off. I've had enough now.. if It continues - BYE BYE UPC. 20MB? Who cares if it doesn't work.

:mad::mad::mad::mad::mad: UPC :mad::mad::mad::mad::mad:

coopzero

The problem with NTL/UPC isn't that the service itself is bad. In fact, I'd say it's pretty good when it does work (and I've been with them for six years).

I understand they can have outages or technical issues every once in a while but their "customer care" people are absolutely clueless. I know call centres are supposed to be bad, but this is ridiculous.

It's as if they had a team of blind monkeys looking after their technical side, trying random stuff till they get it right.
There's absolutely no excuse for any network being down for weeks.

Unfortunately, I'm still not completely sold on finding a new provider.
Maybe I'd be ignored anyway, but do you think it'd be worth a try complaining to the comreg: http://www.askcomreg.ie/about_us/form.asp ?

gerryR

Mines been up/down for over a month, to be fair the cus support are sound but there's only so much they can do. Seem the problem is with the network itself (at least in my case, Christchurch D8)

If u contact comreg and get ref no I'd happily join the line as I think its about time I got out of this contract!

coopzero

@GerryR:

I have filled in the form at comreg and they said they "escalated a formal complaint to UPC on your behalf". Not sure how you can "join" my complaint.

I'd say the best way is to keep opening more complaints till they realize something's going on. I don't really know how effective this will be, but I want to try all possibilities before considering moving to eircom.

I've talked to DigiWeb, and I have to confirm if I want to do a test next week, but I'm not too optimistic - you probably live in the same building, so you should be aware it's very unlikely we have line of sight to their masts. Plus, it's slower, has a much lower cap, and it's 50% more expensive than UPC (if it ever works again).

oceanclub

coopzero wrote: »

@GerryR:

I have filled in the form at comreg and they said they "escalated a formal complaint to UPC on your behalf". Not sure how you can "join" my complaint.

If you find out, let me know also as I'd like to join.

P.

coopzero

Now, about an hour after hearing from comreg I got a call back from UPC - actually someone who seemed to be reasonable, and explained the problem a bit better. The exact opposite to the rude, incompetent people in the UPC helpdesk (and yes, I hope they get to read this).

I wouldn't say I'm happy till the problem's actually fixed, but I can definitely say that contacting comreg makes a difference.

gerryR

Im in Christchurch P

Had a technician due out to me this morning (2nd time in the last month or so), got a call from him this morning saying that "They" were coming to the building to work on the problem all day if they had to, that the problem was on and off for over a month and that it was affecting around 15 people. He said not to bother staying at home as the prob wasn't with my modem (Tell me something I don't know, someone needs to tell the phone support guys!)

Anyway, I'll give them a few days I think, if it's not sorted I'll be cancelling my broadband and looking for a few months cable tv as compensation. If they dont give it I'll go the comm reg route too.