Bought car today

i_hate_rain

I drove it home all was grand only had a quick look for the items as i just fell in love with it.
I was just reading the spec again and its missing a few things in the ad ie. traction control, heated/electrical mirrors & outside temp control and f/s/h.

What should i do ?

To be honest i dont really want those things(apartfrom F/S/H) its the fact its a misleading ad

cabrwab

Not much you can do complain?! The full service history is one of the main reasons you bought it, so kicking up a stink. False advertisement?
Will it get you much?

listermint

Go back to them straight away, they should discount you for the not being as advertised, or are you telling all. did you get a discount already when you arrived and sign off on the deal after they told you these things were not included?

daveharnett

Bring it back to them, demand a full refund. They don't have a legal leg to stand on if they try and refuse. It's a dealer, so the sale of goods and supply of services act applies. Once they've agreed to the refund, you can renegotiate on the price if you want to keep it (i'd say don't).

i_hate_rain

listermint wrote: »

Go back to them straight away, they should discount you for the not being as advertised, or are you telling all. did you get a discount already when you arrived and sign off on the deal after they told you these things were not included?

Why advertise if it didnt have it?!
Obviously i didnt know otherwise i wouldnt be posting this would I?

i_hate_rain

Just paid €35 to have a check on the car and im sickened to find out it has had 4 owners not one!!!

CharlieCroker

Right, I used to update Carzone for the garage i used to work for. When putting up an ad, there's a selection of tick boxes that you check to highlight the options the car has (rather than writing them out individually) so its quite easy to make a mistake if your not watching what your doing.

First thing to do is print a copy of the carzone ad, as proof.
Next, contact the salesman but give him the benefit of the doubt that it was a mistake and not a deliberate attempt to deceive you. Give him an opportuinity to put it right (free service/years road tax/cashback, etc.)
If you go in all guns blazing, he'll prob just get odd and take his chances in telling you to f**k off.

If that doesn't work, then don't be afraid to threaten legal action and don't be afraid to follow through on it. YOUR RIGHT, HE'S WRONG!!!!!!!

edit: the seller would know its had more owners, its on the VLC

Táck

dear god four?

great advertisment for the place!

peasant

First off, make a soft and hard copy of the ad now, before it disappears.

cabrwab

Okay jesus, this is completely wrong, i assumed the ad was just incorrect, but i'd be less then impressed if i were you. and have a nice friendly chat with him!

CharlieCroker

looking at the service sticker on the ad, garage has had the car since the start of february. long time for a small car at that price. I'd be trying to get my money back and spending it else where!!!

i_hate_rain

peasant wrote: »

First off, make a soft and hard copy of the ad now, before it disappears.

ok saved on both my laptop and home computer cant believe im such a fool!!!

i_hate_rain

last sale was 8may 08 apparently!

junkyard

And colour is spelt color in the add too!:eek:

CharlieCroker

I wouldn't call you foolish, 90% of the public know nothing about cars, the only advice i can offer in future is to get someone who knows what they're doing to take a look.

1. Always ask to see the licencing cert, if they don't have it, ask why.
2. Check when the last tax disk ran out, u can see in the ad 01/08.
3. Do an online check BEFORE u buy the car
4. If you've any questions that the garage cant answer, don't be afraid to
ask them to get them on the phone.

junkyard

In fairness though it is one of the cheapest Clios on carzone at the moment and it looks like it's a tidy car for the money, I honestly don't think you'll find a better car for the price tbh, (I've no links to the seller by the way).

listermint

i_hate_rain wrote: »

Why advertise if it didnt have it?!
Obviously i didnt know otherwise i wouldnt be posting this would I?

I wasnt trying to be rude or obnoxious. It just that things like the details of the ad should ideally be checked before the cash is handed over. Im on your side. Its a live and learn situation. Go back to them ASAP.

i_hate_rain

So what should i ask from him?

I live in wex dealer in dub

Should i just tell him to come down with a recovery truck and take the f-ing thing back as well as compensation for wasted time hours off work etc?

i_hate_rain

junkyard wrote: »

In fairness though it is one of the cheapest Clios on carzone at the moment and it looks like it's a tidy car for the money, I honestly don't think you'll find a better car for the price tbh, (I've no links to the seller by the way).

It was cheap cos theres a few niggly things wrong like broken back light,loads of scratches few things on the interior broken but honestly i just need a reliable small car to get me to college and how can i trust this one now?

CharlieCroker

i_hate_rain wrote: »

So what should i ask from him?

I live in wex dealer in dub

Should i just tell him to come down with a recovery truck and take the f-ing thing back as well as compensation for wasted time hours off work etc?

well, if he agree's to take the car back, i can almost gaurantee that you wont get compo. It'll be one or the other

junkyard

It's unlikely he'll take it back that easily if the car is in roadworthy condition and hasn't been crashed, you could be fighting this for years and your obliged not to use the car if there's any legal action being taken.

listermint

Id call him up first, explain the ad to him. Explain that you have done a hpi check on the car and the results were different to the ad. Wait to see what he says and then ask for compensation. If your happy with the car keep it and get some money off it.

junkyard

i_hate_rain wrote: »

It was cheap cos theres a few niggly things wrong like broken back light,loads of scratches few things on the interior broken but honestly i just need a reliable small car to get me to college and how can i trust this one now?

It really mightn't be as bad a car as you think, even though it's well known around here that I hate Renaults the Clio isn't the worst of them tbh.

CharlieCroker

junkyard wrote: »

It's unlikely he'll take it back that easily if the car is in roadworthy condition and hasn't been crashed, you could be fighting this for years and your obliged not to use the car if there's any legal action being taken.

He's right, but if he's any good he will give you some sort of goodwill gesture

niceirishfella

peasant wrote: »

First off, make a soft and hard copy of the ad now, before it disappears.

+1

Get your stuff together,

Guy:Incognito

FSH seems like a box some dealers tick automatically. A couple of years ago FSH's on carzone seemed fe wand far between , but they seem to be growing them as cars get older.

I sold my Safrane around Oct last year privately, it's popped up in a garage not too far from me recently with 10k ish more miles (no problem there) but apparently now has a FSH which it didnt have when I sold it and the last service I did myself at 85k ish.

i_hate_rain

The car seems pretty sound and i like it, I was bringing it to a mechanic to have it checked over tomorrow but im not gona do that for now in case he takes it back.
I really am just annoyed about the whole scenario

CharlieCroker

i'd still bring it to the mechanic. if he finds something seriously wrong, it'll give you more ammo against the garage if you do decide to throw it back. It could also tell you if its a good solid little car

Guy:Incognito

i_hate_rain wrote: »

The car seems pretty sound and i like it, I was bringing it to a mechanic to have it checked over tomorrow but im not gona do that for now in case he takes it back.
I really am just annoyed about the whole scenario

Your main issue seems to be that your doing everything in reverse. ie you took it at face value and only did things like check specs, doing history checks and getting a mechanic to look at it after you bought it.

CharlieCroker

Stekelly wrote: »

Your main issue seems to be that your doing everything in reverse. ie you took it at face value and only did things like check specs, doing history checks and getting a mechanic to look at it after you bought it.

I'd agree with that, but unfortunately most people dont know any better. Lesson is : DO YOUR HOMEWORK before you even leave the house

i_hate_rain

Stekelly wrote: »

Your main issue seems to be that your doing everything in reverse. ie you took it at face value and only did things like check specs, doing history checks and getting a mechanic to look at it after you bought it.

I know i should have got a mechanic to look at it first but the mechanic i would use would have to take 4-5 off hours off work just to go up so i would have to pay him for that time.

How was i to know it had 4 owners?
It doesnt say on the registration cert /change of ownership thing
The 4 owners thing is causing the most worry now

5500

Did they give you the log book?Under section J.3 on it it states how many previous owners the car had,the online check may well be wrong so dont worry just yet

Guy:Incognito

i_hate_rain wrote: »

How was i to know it had 4 owners?
It doesnt say on the registration cert /change of ownership thing
The 4 owners thing is causing the most worry now

How did you find out it had 4 owners? Cartell? (this could and should have been done before buying, also ask to see the VLC before)

If the VLC says it's had 1 then it's had 1. Cartell is wrong.

i_hate_rain

Stekelly wrote: »

How did you find out it had 4 owners? Cartell?

If the VLC says it's had 1 then it's had 1. Cartell is wrong.

I dont kno it was a check i got off cars ireland ,
It wasnt a log book just a registration cert (only has sellers signature on it no names or address') he gave me a copy of that but nothing else cos he was sending it away

needhelpguy

Car dealers in this country are a law unto themselves. They won't easily take any car back. Unless you're willing to spend thousands on legal fees and a few years wait for a court appearance, and you're happy enough with the car as is, I wouldn't bother. You'll be fighting an uphill struggle.

ShayK1

eeemmmm...


Stock:
This Renault Clio was confirmed to be in stock today
??

snowman707

CharlieCroker wrote: »

First thing to do is print a copy of the carzone ad, as proof.
Next, contact the salesman but give him the benefit of the doubt that it was a mistake and not a deliberate attempt to deceive you. Give him an opportuinity to put it right (free service/years road tax/cashback, etc.)
If you go in all guns blazing, he'll prob just get odd and take his chances in telling you to f**k off.

If that doesn't work, then don't be afraid to threaten legal action and don't be afraid to follow through on it. YOUR RIGHT, HE'S WRONG!!!!!!!

edit: the seller would know its had more owners, its on the VLC

+1

String

ShayK1 wrote: »

eeemmmm...


Stock:
This Renault Clio was confirmed to be in stock today
??

Just laziness and to get people looking for cars to the garage. The car I bought in a garage was on carzone for a month extra in stock.

i_hate_rain

ok had it checked out by mechanic few dodgy things like new steering wheel??? and few other things like speedomoter disconnected etc
But he said for the money its ok but he'll know more when he services it (badly needs one but i knew that)

So im going to ring the lad now and complain and ask for extra warranty i only got two weeks

what should i say?

T-Maxx

New steering wheel? Disconnected speedometer?:eek:

Man did you even look at this car before you handed over the moola?

BUYER BEWARE

i_hate_rain

Steering wheel is not a big issue and the miles coordinate with last tax and last service unless its been driven around with no tax or been clocked

I think ill be replacing the timing belt just to be safe when its being serviced i dont mind spending a litlle bit extra if its going to be half decent

T-Maxx

Of course the mileage will correlate - it's been disconnecetd.

bazz26

No offence OP but there are some valuable lessons for you to learn here: have a car history check done and have a mechanic look at the car before you buy otherwise as you may find out now the car may not be bargin it started out as.

Best of luck with it anyway.

i_hate_rain

Thanks for the reply i rang and ate the s*** out of him and i got an extended warranty

I know all the things i should have done but i really needed a car and id fallen in love with it , I still like it knowing its had 4 owners and the money i saved can go into repairs

I'll learn from my mistake:o

Gurgle

i_hate_rain wrote: »

i only got two weeks...
i got an extended warranty

What did they extend it to?

Orange69

Wow, this dealer sounds like a real cowboy!

OP if i were you i would try and get a full refund for the car and just walk away. You will get a far better car for that money in the current market...

I also doubt your extended warranty will be worth much with this guy!

Sorry to hear about your scenario, i would be sick if that happened to me..

CharlieCroker

i_hate_rain wrote: »

ok had it checked out by mechanic few dodgy things like new steering wheel??? and few other things like speedomoter disconnected etc
But he said for the money its ok but he'll know more when he services it (badly needs one but i knew that)

So im going to ring the lad now and complain and ask for extra warranty i only got two weeks

what should i say?

a Trade seller is legally obliged to give a minimum of 3 months engine and gearbox warranty when selling to a member of the public regardless of condition of the vehicle involved!!!
The only way around this is if he got you to sign a warranty waiver. Obviosly he didn't do this as he gave you 2 weeks warranty.

Chances are that this guy isn't a member of the SIMI, in which case the chances are he isn't declaring to revenue that he's a business. If he's dragging his feet, don't be afraid to hit him below the bet by threatening him with that knowledge!!!!!!!!!!

i_hate_rain

Sorry for the delay in replying i got a months warranty i know its not really enough but i dont know what else i can do at this stage(i did not know they are legally obliged to give a 3mths warranty what about all the cars sold as seen?)

He rang twice at about 3 but i had fallen asleep and missed the calls should i ring him back ?

Clare_Guy

Go to your citizens advice bureau with a copy of the ad and any other documentation. They'll give you all the info you'll need to go back to the dealer with.

CharlieCroker

i_hate_rain wrote: »

Sorry for the delay in replying i got a months warranty i know its not really enough but i dont know what else i can do at this stage(i did not know they are legally obliged to give a 3mths warranty what about all the cars sold as seen?)

He rang twice at about 3 but i had fallen asleep and missed the calls should i ring him back ?

Its illegal for a car trader to sell a car "Sold as Seen" to a member of the public unless you've signed a srecific warranty waiver (which will specifically say that the car mightn't be roadworthy).
Minimum is 3 months engine & gearbox.
to give a 2 week warranty is an insult.

peasant

My advice would now be to stop posting about this until you have spoken to the dealer and come to a solution (or not, as the case may be).

Wild speculation on a public forum mixed in with accusations that may or may not be factually correct may harm your case, particularly the goodwill of the dealer.