Hibernian to shift admin to India. I won't insure with them in future.

Run_to_da_hills

Watching the news today shocked to see Hibernian laying off 580 of its administration and shifting all this work out to India for cheap labour. They can go and look for their business out there as well. I won't be using them again. http://www.rte.ie/news/2008/0623/jobs.html


Its Ironic that the word "Hibernia" is the Roman name for Ireland.

testicle

Run_to_da_hills wrote: »

Watching the news today shocked to see Hibernian laying off 580 of its administration and shifting all this work out to India for cheap labour. They can go and look for their business out there as well. I won't be using them again. http://www.rte.ie/news/2008/0623/jobs.html


Its Ironic that the word "Hibernia" is the Roman name for Ireland.

Quinn are in Cavan for exactly the same reasons...

I didn't know those Romans were still around these days. Modern Romans call Ireland Irlanda...

listermint

Unfortunately shareholders come first, thats life with these companies.

Colonel Sanders

Run_to_da_hills wrote: »

Watching the news today shocked to see Hibernian laying off 580 of its administration and shifting all this work out to India for cheap labour. They can go and look for their business out there as well. I won't be using them again. http://www.rte.ie/news/2008/0623/jobs.html


Its Ironic that the word "Hibernia" is the Roman name for Ireland.

not being smart but if this is a reason not to do business with a company I have a feeling your potential product range will become narrower over the next few years. This isn't the first and won't be the last company to move jobs overseas.

Sherifu

If they start insuring in India, it's time to split from them.

https://www.youtube.com/watch?v=RjrEQaG5jPM

Run_to_da_hills

testicle wrote: »

Quinn are in Cavan for exactly the same reasons...

I didn't know those Romans were still around these days. Modern Romans call Ireland Irlanda...

At least you can sort of understand someone on the phone from Cavan, but try to explain a Dublin traffic accident to some native living in Banglore.

listermint

Also the the thing is with the money they safe they loose a hell of alot of customer satisfaction. I really do think that people find it difficult to deal with people who are on the other side of the world with no real experience of the country they are dealing with, just the generic tick the box problem solver on the screen in front of them.

King of Kings

I'm was a hibernian employee until recently : it's time to start the boycott

the staff were told previous this was never on the cards. This has , of course, been in pipeline for a long time ever since the current MD took over.

Tricity Bendix

Run_to_da_hills wrote: »

Watching the news today shocked to see Hibernian laying off 580 of its administration and shifting all this work out to India for cheap labour. They can go and look for their business out there as well. I won't be using them again. http://www.rte.ie/news/2008/0623/jobs.html


Its Ironic that the word "Hibernia" is the Roman name for Ireland.

I don't get it. What have they done wrong? Would you prefer it if they charged you higher prices?

listermint

Colonel Sanders wrote: »

not being smart but if this is a reason not to do business with a company I have a feeling your potential product range will become narrower over the next few years. This isn't the first and won't be the last company to move jobs overseas.

Well with in his rights to support irish jobs.;)

Bogger77

testicle wrote: »

Quinn are in Cavan for exactly the same reasons...

I didn't know those Romans were still around these days. Modern Romans call Ireland Irlanda...

Quinn have Blanch, Cavan and Fermoy.
They also have a hotel beside the Cavan office, and home for S Quinn is Fermanagh.
Big difference to "india"


Companies like Dell have found out that the savings on moving to India, are less than the cost of enterprise customers leaving due to the language issues. Dell have moved jobs back to Texas because of that.
Company I worked for is one of the big players in outsourcing helpdesk. When they attempted to move support from Dublin to India, the company I was supporting cancelled the contract.

bitemybanger

Could'nt care if they were on the moon, if it means cheaper insurance for me:cool:

listermint

bitemybanger wrote: »

Could'nt care if they were on the moon, if it means cheaper insurance for me:cool:

Shop around if ur quotes are not good. Suppose your position is you couldnt care less if pennys used child labour to stitch up their resonably priced clothes??

Run_to_da_hills

b.ie curious wrote: »

I don't get it. What have they done wrong? Would you prefer it if they charged you higher prices?

I would to support Irish jobs, cheap prices do not mean everything. It eventually leads to shoddy service.

The Indians are perhaps the most difficult people on earth to try and explain anything to, speaking from a mate of mine that works in Dell. This will haunt Hibernian.

nocal

The first thing that struck me when I heard this was the number of companies who moved their call handling operation to India in the last number of years and ended up moving it back. They do not always make all the savings that they think they will - whilst labour might be cheaper other costs increase and then there is the risk of losing business. Time will tell.

Another interesting point to note is that wage levels are on an upward curve in Bangalore. And for top people they still have to pay what is top dollar for that part of the world.

Whilst this restructuring is supposed to take 3 years to complete it would not surprise me in the slightest if it is never completed and if they start to restructure back to Ireland before the end of the 3 years.

Also does this mean that all people insured by Hibernian will have to take hammers to their cars to re-model them??:D

listermint

nocal wrote: »

Also does this mean that all people insured by Hibernian will have to take hammers to their cars to re-model them??:D

I think that is a pre-requisite:D

Kernel

b.ie curious wrote: »

I don't get it. What have they done wrong? Would you prefer it if they charged you higher prices?

It's just another example of blatant corporate profiteering. Why should they charge higher prices if they are already making a profit? They're simply employing this tactic to make even more profits for the shareholders. It will backfire, however, since I am another who will no longer use them.

listermint

Kernel wrote: »

It's just another example of blatant corporate profiteering. Why should they charge higher prices if they are already making a profit? They're simply employing this tactic to make even more profits for the shareholders. It will backfire, however, since I am another who will no longer use them.

Start the revolution!!!:cool:

tallaght01

u sure they're relocating to India?

It might be just a few "India mail" bags they have floating around their mail room that gave u that impression.

You need to get fotos of Jamshid and Rashid in a Delhi call centre talking to Irish customers before we can believe you

Run_to_da_hills

nocal wrote: »

Also does this mean that all people insured by Hibernian will have to take hammers to their cars to re-model them??:D

No, it just means that all Hibernian policy holders insurance will be covered to drive in India

SimpleSam06

b.ie curious wrote: »

I don't get it. What have they done wrong? Would you prefer it if they charged you higher prices?

Bwaahahah, you think this will lower your insurance premiums? The margins in insurance are already obscenely high, this is just an effort to squeeze another drop of blood out of it.

Cokehead Mother

SimpleSam06 wrote: »

Bwaahahah, you think this will lower your insurance premiums? The margins in insurance are already obscenely high, this is just an effort to squeeze another drop of blood out of it.

Good for them!

listermint

Cokehead Mother wrote: »

Good for them!

eeekk shareholder alert!!!:eek:

marco_polo

Run_to_da_hills wrote: »

At least you can sort of understand someone on the phone from Cavan, but try to explain a Dublin traffic accident to some native living in Banglore.

I know there is a joke to be made here somewhere but I can't put my finger on it

Run_to_da_hills

marco_polo wrote: »

I know there is a joke to be made here somewhere but I can't put my finger on it

It could be worse i.e Cork

Wertz

Is this the same crowd that offer the ignition course and don't want to know you if you drive anything above a 1.4lt? lol screw them...quinn already piss all over them anyhow...

legs11

wow

imagine trying to explain an accident to the lads in india...:eek:

i mean 3 are bad enough with their take out your sim card and reboot malarkey, what will they do with hibernian.. take out your car battery and re start it in the morning.?:)

Keano

Wertz wrote: »

Is this the same crowd that offer the ignition course and don't want to know you if you drive anything above a 1.4lt? lol screw them...quinn already piss all over them anyhow...

That is them.

Queue the customer services issues. My current employers moved our accounts payable to India nearly 4 years ago. Only in the last year have the problems been sorted.

Kernel

Insurance is a good scam in fairness. You pay for cover if you have an accident, but if you do have an accident, you can't ask them for the cover as you'll end up paying 10x more than if you just bankrolled it yourself. Sweet.

phantom_lord

listermint wrote: »

Unfortunately shareholders come first, thats life with these companies.

yeah, how dare those companies look after their owners.

Kernel

phantom_lord wrote: »

yeah, how dare those companies look after their owners.

Instead of their staff and customers? Hell yeah.

phantom_lord

Kernel wrote: »

It's just another example of blatant corporate profiteering. Why should they charge higher prices if they are already making a profit? They're simply employing this tactic to make even more profits for the shareholders.

i always thought the whole point of running a company was to maximise profits?

DublinWriter

nocal wrote: »

The first thing that struck me when I heard this was the number of companies who moved their call handling operation to India in the last number of years and ended up moving it back. They do not always make all the savings that they think they will - whilst labour might be cheaper other costs increase and then there is the risk of losing business. Time will tell.

One well-known British high-street retail bank have recently run a serious of poster advertisements in the UK stating all their call-centres are UK based.

It's totally ironic as most call centre staff operate from a predefined flow-chart type script anyway, so wether they do this from Bangalore or Ballybunion is immaterial to me - I'll still be equally unhappy after making the call.

I, for one, am just glad Americans didn't stop buying Microsoft, Oracle and Pfizer products when they all moved a large bulk of their operations to Ireland.

Kernel

phantom_lord wrote: »

i always thought the whole point of running a company was to maximise profits?

Corporations exist to maximise profits, yes. But it's an unethical way of running a business - something the world could do without. Think about it. Watch the documentary called 'The Corporation' or some of Michael Moore's earlier stuff.

phantom_lord

Kernel wrote: »

Instead of their staff and customers? Hell yeah.

wat?

phantom_lord

Kernel wrote: »

Corporations exist to maximise profits, yes. But it's an unethical way of running a business - something the world could do without. Think about it. Watch the documentary called 'The Corporation' or some of Michael Moore's earlier stuff.

yeah, cause michael moore is really a great source of non biased cutting edge investigative journalism...

How is this unethical? They're finding a cheaper more efficient source of labour? They're using Indians, not child slave labour.

AckwelFoley

I like Indian ppl. They make good curry.

But alot of them depending on the region they are from have a very difficult accent to understand.

Ever try Sky customer support?

*dialls number*

"ello, dis is Apooo, welcome to de Kwikee mart"

Im always amused when in a nightclub the Indian version of Nightrider comes on.. every indian guy in the place goes fcuking nuts!!

Kernel

phantom_lord wrote: »

yeah, cause michael moore is really a great source of non biased cutting edge investigative journalism...

How is this unethical? They're finding a cheaper more efficient source of labour? They're using Indians, not child slave labour.

No, no, you have it wrong. The notion of existing simply to maximise profits is unethical. I've spoken about this over the last few years on boards, and again I give the analogy of the pharmaceutical company:

I'm CEO of pharmaceutical company. I make lots of money treating HIV. Scientist comes to me and says "I have a good idea of how to make a hiv vaccination or cure, need x amount of money to do it". I say "ehh.. you're alright scientist, can only sell a cure once, shareholders and all that you know."

Only for public reaction against sweatshops, corporations would still be using them to maximise profits. Where do you draw the line eh?

latenia

phantom_lord wrote: »

yeah, cause michael moore is really a great source of non biased cutting edge investigative journalism...

How is this unethical? They're finding a cheaper more efficient source of labour? They're using Indians, not child slave labour.

Yes, but the point is that companies who do this (create profits in one country while having their costs in another) create an imbalance which is unhealthy for society.

phantom_lord

Kernel wrote: »

No, no, you have it wrong. The notion of existing simply to maximise profits is unethical.

wtf are you on about? The single and only reason for the existence of a company is to maximise profits, the company report at the end of the year shows a nice balance sheet of profit and loss, not photo album of all the people they helped, time to take down that Che Guevara poster of yours and enter the real world

phantom_lord

latenia wrote: »

Yes, but the point is that companies who do this (create profits in one country while having their costs in another) create an imbalance which is unhealthy for society.

and if i own the company and I make lots more $$$, then yay for me, and lol at society and all the poor people.

latenia

phantom_lord wrote: »

and if i own the company and I make lots more $$$, then yay for me, and lol at society and all the poor people.

I presume you're trolling at this point but in case you aren't then please explain how a company is supposed to make money in a country if no-one has a job.

phantom_lord

latenia wrote: »

I presume you're trolling at this point but in case you aren't then please explain how a company is supposed to make money in a country if no-one has a job.

i'm not trolling, I just htink this attitude of companies looking after their shareholders as being a terrible thing is ridiculous.

I don't see how your question is related to the topic at hand?

dotsman

Now that just pi$$es me off. I'm a Vivas customer, and as such have just been transferred over to Hibernian. Nobody said anything about having to ring India (ie ask them to repeat everything about 10 times and carefully structure your sentences to ensure they don't include any slang/localisations/place names etc). Oh well, gonna have to go with BUPA/Quinn when my policy renews.

listermint wrote: »

Unfortunately shareholders come first, thats life with these companies.

phantom_lord wrote: »

yeah, how dare those companies look after their owners.

phantom_lord wrote: »

wtf are you on about? The single and only reason for the existence of a company is to maximise profits, the company report at the end of the year shows a nice balance sheet of profit and loss, not photo album of all the people they helped, time to take down that Che Guevara poster of yours and enter the real world

phantom_lord wrote: »

i'm not trolling, I just htink this attitude of companies looking after their shareholders as being a terrible thing is ridiculous.

I don't see how your question is related to the topic at hand?

As for the whole shareholder thing, the fact is (and one can clearly see from the catastrophic turmoil in the global markets over the past year) that a move like this is very short-sighted and is not good for the long-term shareholder. Yes, by moving to India, they have the potential to reduce costs over the next few years. But, there is a strong chance that customer satisfaction will deteriorate quiet quickly, which will eventually hurt income. Then there is the whole cost of relocating back to Ireland a few years later in a bid to keep the company afloat.

It's annoying when there is a breakdown in communications with regard you TV/mobile etc. It's very serious (and possible legal ramifications), when you are unable to communicate with someone regarding insurance/financial decisions.

This is not about outsourcing, or India itself. I personally, wouldn't pay any heed if they had said they are moving to England, Northern Ireland or any other English-speaking foreign country (where the accent is somewhat comprehensible). Outsourcing works when it is done well. Most of the time though, some dumbass manager ploughs optimistically ahead with outsourcing, thinking only of next year's bonus/promotion based on the money he/she is going to save this/next year.

Sizzler

This is effectively expolitation. Hibernian save 30-40% on labour costs here by handing it over to a recognised outsource company, that company charge Hibernian the few quid and pay the locals f**k all in return. The gas thing is these moves offshore rarely work, as the saying goes you get what you pay for.

It would seem some people actually have some commercial integrity & common sense!

http://www.callcentrehelper.com/orange-pulls-back-call-centres-from-india-1721.htm

I'm sorry Hibernian but I wouldn't take insurance with you now if you were giving it away and I'm not likely to change my mind anytime soon.

mad_dub

This announcement is coming from the company that have more than likely spent an obscene amount of money buying Vivas and then get rid of 580 staff. As someone who has done some research on Vivas as an interested customer of theirs, i presume that Hibernian will also be reducing their staff due to excessive wage costs and overheads (some of the most expensive in the world!!!!). I do not want to try explaining to Bangalore about a procedure that i may require and asking is that covered!!!! I for one will be leaving Vivas and availing of an alternative insurer and would encourage people to look at this option as well. is it worth saving a couple of € when there is no guarantee that you will be able to understand their customer service or that the claim will be paid seen as they have to reduce their staff!!!!!!!!!!!! i totally support all Hibernian staff and encourage to fight this outrage!

Lizzykins

My house insurance is with Hibernian and is due in August. I won't be renewing. As many others have said you cannot for the most part understand Indians speaking English. The maximising of shareholder's dividends to the nth degree seriously annoys me too but then I'm not much of a capitalist!
I see Hibernian are offering redeployment to their workers-Bangalore I wonder!! And needless to say the CEO will still have his cushy number!

Kernel

phantom_lord wrote: »

wtf are you on about? The single and only reason for the existence of a company is to maximise profits, the company report at the end of the year shows a nice balance sheet of profit and loss, not photo album of all the people they helped, time to take down that Che Guevara poster of yours and enter the real world

That's simply not true. Watch the documentary I mentioned, before continuing to be ill-informed. There are companies out there who have adopted a different model to the corporate one. Companies which value good quality products and ethical business plans. I do live in the real world, and I recognise the importance of sustainability and accountability in the wider context.

Kernel

Here's a link to that documentary I mentioned.. it's 3 hours long though.

http://video.google.com/videoplay?docid=3203253804055041031&q=the%20corporation&hl=en

colly10

bitemybanger wrote: »

Could'nt care if they were on the moon, if it means cheaper insurance for me:cool:

If you get alot of companies moving to India, then there's less jobs, those job cuts may have a knock on affect on those who supply them (both internal to the company and other companies). So you end up with alot less jobs (less people paying tax) and more on the dole (more using the tax), country gets poorer and it all results in cheaper insurance on the car you can't afford to buy.

If big companies start doing this in numbers this country may go down hill fast

gixerfixer

Run_to_da_hills wrote: »

I would to support Irish jobs, cheap prices do not mean everything. It eventually leads to shoddy service.

The Indians are perhaps the most difficult people on earth to try and explain anything to, speaking from a mate of mine that works in Dell. This will haunt Hibernian.

Totally agree my friend.There is more to life than cheap prices but unfortunatly we live in a country that doesnt give a **** about fellow Irishmen and women.It wont only come back to bite hibernian in the ass but all of Ireland will suffer from our greed longterm