Gamesnash Orders - If your waiting for delivey in D15

Sputnicks

These guys are legends I taught they had lost my order as my trackin number with An Post was not working but it turns out that there was talk of a problem with An Post in my area so they decided to hand deliver instead.

Got woken up this mornin at 7.45 by sound of game landin in the door and looked out to see some dude driving off. I was cursin yas yestserday evenin but thats something else.

\o/

Slunk

Great service have to say, mine arrived by An Post at 9:30 in D.11. Happy days.

Deception217

Got mine at 10am. Nice one Gamesnash!

Axwell

Were they by standard mail or express?

cooper_man

Yeah I ordered mine and im not at home, NOBODY is! My invoice on games nash says (to be hand delivered) so i hope that they just drop it through the door today at some stage!

ironictoaster

Yeah, I posted a thread about this but it was merged...good stuff though

slinky2000

yea they were good, arrived at 10.30am here in Limerick

Gamesnash.ie: Pat

cooper_man wrote: »

Yeah I ordered mine and im not at home, NOBODY is! My invoice on games nash says (to be hand delivered) so i hope that they just drop it through the door today at some stage!

It would have been alright but presumably you know this by now.

super_furry

Nice idea. To be honest, not getting a game on the release date when ordering it from play.com or cdwow (in their case getting getting it in the month of release) has always put me off buying games I want at release online. Will you be doing this for other games or was it just GTAIV?

Gamesnash.ie: Pat

super_furry wrote: »

Nice idea. To be honest, not getting a game on the release date when ordering it from play.com or cdwow (in their case getting getting it in the month of release) has always put me off buying games I want at release online. Will you be doing this for other games or was it just GTAIV?

Yes we're here to stay - one of our key points for Irish gamers is our ability to deliver very quickly and in the case of pre orders on the day of release. This will be the same for all future releases.

Kiith

I'm glad we gave a decent irish retailer now, and will definatly be looking to them for future releases.

super_furry

Yeah, guarenteed first day delivery would be a big selling point for me alright.

Tusky

If this type of service continues with Gamenash I will be using them in future for all online game buying.

cian1500ww

Great to here that we finally have a trustworthy online games retailer. I'm on second batch preorder with them so hopefully I should get it next week. They have a brilliant customer services team.

Bros123

cian1500ww wrote: »

Great to here that we finally have a trustworthy online games retailer. I'm on second batch preorder with them so hopefully I should get it next week. They have a brilliant customer services team.

Yep.You wouldn't get service like that elsewhere.
Hand delivering peoples games so they get it on the day=Class!

Gamesnash.ie: Pat

cian1500ww wrote: »

Great to here that we finally have a trustworthy online games retailer. I'm on second batch preorder with them so hopefully I should get it next week. They have a brilliant customer services team.

You may want to check your email

orangeparrot

Gamesnash.ie wrote: »

You may want to check your email

yay lol

cian1500ww

Brilliant Gamesnash, absolutely brilliant, You guys are just ace !!!!
Seein as its in packing now will it be sent out tommorrow ??

Thanks again.

Gamesnash.ie: Pat

Yes it will - We held back some copies from the batch 1 pre order to make sure we had enough stock for everyone who ordered. ( Orders from suppliers can be short etc and not delivering on our promises for such a big game would have been a PR disaster for us ) so we are dispatching tomorrow morning the rest of the stock we have to the first in the queues for the second batch pre order.

cian1500ww

Gamesnash.ie wrote: »

Yes it will - We held back some copies from the batch 1 pre order to make sure we had enough stock for everyone who ordered. ( Orders from suppliers can be short etc and not delivering on our promises for such a big game would have been a PR disaster for us ) so we are dispatching tomorrow morning the rest of the stock we have to the first in the queues for the second batch pre order.

You guys are brilliant !!! What can I say !! Where else would you get service like that and your presence on this forum is great for asking questions like this. They should setup a Sub-forum especially for you !!

Many thanks guys, there will be a lot of recommendations from me for ye.

You've just made my day :D

Lone Stone

I canceld my play.com order and went with gamesnash instead
after reading this thread !

Jet Black

Got mine from gamesnash in the post this morning, nearly pulled the postman through the letter box.
Unparalleled service.

D11 area.

cian1500ww

Lone Stone wrote: »

I canceld my play.com order and went with gamesnash instead

Thats what I did because I didn't know Gamesnash existed until Sunday. God only knows how long it'd take play to deliver it.

mehfesto2

This is like an ad for the company. Everybody singing their praises and mentioning the name of the company all the time!
Do you sell salysilic acid?

Axwell

Just like to add my own comment saying cheers gamesnash, received my game this morning (29th) as promised by standard post, Lucan Area. Will definitely use again and recommend to others. Fair play to you also for posting on here, i know you will get business from it but you cant beat the personal touch. Id rather give my money to you than other shops/suppliers anyday if the service stays as good as it currently is.

Cheers.

cooper_man

Got home this morning...... mine wasnt there

HOWEVER, i found notes all over the house as to it's whereabouts. My missus was home first and thought it appropriate to take the piss out of me by hiding it! Got it in the end though (and kicked her out).

Gamesnash.ie: Pat

cooper_man wrote: »

Got home this morning...... mine wasnt there

HOWEVER, i found notes all over the house as to it's whereabouts. My missus was home first and thought it appropriate to take the piss out of me by hiding it! Got it in the end though (and kicked her out).

Now that's just mean lol.

00sully

yeah fair play gamesnash - I ordered with standard delivery and GTA was waiting when i got home from work yesterday

should get a bit more business from this methinks!

Griffin87

This is great service i only ordered yesterday after reading this forum post.

checked my emails this morning and the its in packaging.

anyway i might be ordering a few more thing from you guys in the future.

stevenmu

Just wanted to add to the love-in, mine arrived lunch time yesterday, thanks Gamesnash.

cian1500ww

Mines just been dispatched today. What are the chances of getting it tommorrow with standard shipping ?

BTW: Top job on the customer service, I got a reply 5 minutes after sending a query, just class !!!

Gamesnash.ie: Pat

Really depends on the postal service in your area - most standard post items will arrive next day in our experience but obviously not guaranteeing that !

cian1500ww

Gamesnash.ie wrote: »

Really depends on the postal service in your area - most standard post items will arrive next day in our experience but obviously not guaranteeing that !

Yep I understand. At least I should have it before the Bank Holiday weekend :D

TheDonMan

Gamesnash you guys are heros!!

Recieved my copy of the game on Tuesday @ 10:30 in Cork. Now to get back to playing it..

Jimbo

Got mine in Cork yesterday also with standard (free) shipping. Cheers Gamesnash

slade_x

nice, if only i heard of this site before i pre ordered with gameplay.co.uk. i still havent gotten mine yet

I wasnt really expecting any better anyway until of course i received this on the 21st

Dear ***************,

Grand Theft Auto IV is nearly here!

Thank you for your order ******* for Grand Theft Auto IV. The highly anticipated GTA IV game is due to be with you on Tuesday 29th April. To make sure that we get this title to everyone who ordered it for release day we have had to start our picking and packing process earlier than we would for our normal pre-orders. As a result, we may look to authorise and charge your credit/debit card from tomorrow.


Kind Regards

Customer Service Team
Gameplay.co.uk

AnonoBoy

Is the second batch of games already sold out (or pre-ordered out or whatever you'd say).

What I mean is: if I order it tonight will it be shipped on Friday?

Lone Stone

I order it early on tuesday and got a email saying it was dispatched today
express delivery for like 8 or 9 euro so maybe it will come 2moro just in time to stop me studying for my final exam and fail it yay !

The tax man

Have to add my thanks also. Missed the first stock of pre-orders but the nicely timed PM about the extra availability was sweet and the deal maker for me.
Game landed when they said it would. 10/10.

Out of interest,how much would GTA4 be worth on a trade in?
Only reason I ask is that while in Extravision today they had a sign up saying they'll give you €47.......TODAY.:eek::eek:

Gamesnash.ie: Pat

AnonoBoy wrote: »

Is the second batch of games already sold out (or pre-ordered out or whatever you'd say).

What I mean is: if I order it tonight will it be shipped on Friday?

Sorry the second batch is now sold out as at 10.00 am this morning.

To clarify some confusion that seems to be out there ... We stopped taking pre orders for our batch 1 before it was actually sold out to make sure we had enough stock to fulfill the order. ( Just in case a delivery was short a few games etc ) Once all batch 1 orders were shipped we began allocating remaining stock to those who had pre ordered on batch 2. That is why some customers here ordered on batch 2 and have had their games dispatched already. At this point we have no stock in our warehouse and are waiting on this second allocation to arrive.

Gamesnash.ie: Pat

The tax man wrote: »

Have to add my thanks also. Missed the first stock of pre-orders but the nicely timed PM about the extra availability was sweet and the deal maker for me.
Game landed when they said it would. 10/10.

Out of interest,how much would GTA4 be worth on a trade in?
Only reason I ask is that while in Extravision today they had a sign up saying they'll give you €47.......TODAY.:eek::eek:

We would match that price and pay the postage giving a trade in of €48.35 - plus you would be trading in against games at internet prices so all in all we offer a better deal ( obviously I am very biased in this statement )

xeni

Kudos to Gamesnash for release day delivery by hand. I know where I'll be ordering my games for release day delivery from now on

cian1500ww

Fair play Gamesnash, just after receiving my copy today. Great service !!
Now I'm going to play me some GTA4.

You'll be my first stop for games anymore !!!

cooper_man

The tax man wrote: »

Have to add my thanks also. Missed the first stock of pre-orders but the nicely timed PM about the extra availability was sweet and the deal maker for me.
Game landed when they said it would. 10/10.

Out of interest,how much would GTA4 be worth on a trade in?
Only reason I ask is that while in Extravision today they had a sign up saying they'll give you €47.......TODAY.:eek::eek:

///Runs to tesco to buy ten copies at 39.99 each!!

Gamesnash.ie: Pat

Good luck finding them

If we could we would be out in Tesco buying them ourselves. Obviously we don't know what Tesco are paying for them but in my personal oppinion this has to be a drastic case of below cost selling.

If anyone does pick up spare copies in Tesco or elsewhere that are brand new and sealed etc we would give €52.00 trade in value on our site for them and we are not joking !

witnessmenow

Gamesnash.ie wrote: »

We would match that price and pay the postage giving a trade in of €48.35 - plus you would be trading in against games at internet prices so all in all we offer a better deal ( obviously I am very biased in this statement )

Thats crazy! Your buying second hadn copies for more (probably) than your buying the new copies!

<off topic> I've a few a few wii games i must get ye to have a look at!


EDIT: Hold on your only making €8 per game! Thats even crazier!

Gamesnash.ie: Pat

witnessmenow wrote: »

Thats crazy! Your buying second hadn copies for more (probably) than your buying the new copies!

<off topic> I've a few a few wii games i must get ye to have a look at!


EDIT: Hold on your only making €8 per game! Thats even crazier!

Actually we make about €4.00 per copy of GTA4. Now you think we're lunatics yeah

Margins are very tight in the computer game industry. By the time we pay credit card fees, postage and packing costs etc we end up with approx €4.00 per copy.

We would love to be able to match Tescos price even Harvey Normans €56.00 it would simply be a loss maker for us and there is no point in that - I can understand the likes of Tesco selling it so cheap - they are bargaining on you doing your weeks shop there while you're at it.

I have no doubt mind you that they are buying it at a better price than us as we would be relatively small in the gaming market ( for the moment anyway - we have plans to go a long way ) but a company like Tesco even our online competitors CDWOW / PLAY etc are buying into the hundreds of thousands of copies between them and will be able to negotiate better rates.

witnessmenow

yup, you are insane!

A profit margin of less than 10% , crazy! Most places (not talking exclusively about computer games) make more along the 40% kinda region!

I know what your saying though, sure tesco buy for all of Ireland and england at the same time , there definitly going to get it cheaper than you.

Although i didnt order off you myself, i am very impressed with the way you handled the situation, even down to where you didnt allow pre-bookings up to amount you were due to get as there is so often cutbacks or whatever

Gamesnash.ie: Pat

Maybe we are insane - time will tell !

We are trying to balance competitiveness with what people are prepared to pay for service. For us to be getting a 40% margin on GTA we would be retailing it at €90.00 and no matter how good we were getting it in on time etc people won't pay for it.

We see our price level as an investment. The more satisfied customers we get to come back to us the more we start turning over and the better our cost price becomes - we can then look at sharing that cost saving out so that a) we start making a bit more and more importantly for customers b) we can start getting our prices even lower.

So in the mean time we will continue to bend over backwards with our customer service levels to encourage Irish gamers to use us I am not going to mention names but look around this forum and you will see some threads from people who have ordered GTA4 from outside the country and are still waiting on it. We're confident that our location in Ireland, with no tax or customs issues to deal with, speedy delivery on release day for pre orders etc is something that a lot of Irish gamers will appreciate.

cian1500ww

Gamesnash.ie wrote: »

So in the mean time we will continue to bend over backwards with our customer service levels to encourage Irish gamers to use us I am not going to mention names but look around this forum and you will see some threads from people who have ordered GTA4 from outside the country and are still waiting on it. We're confident that our location in Ireland, with no tax or customs issues to deal with, speedy delivery on release day for pre orders etc is something that a lot of Irish gamers will appreciate.

I was very happy with your excellent service and I'll definetly recommend it to anyone !!

cheerspal

If I were to order GTA4 for the 360 this evening from Gamesnash.ie when could I expect delivery????