Digiweb Throttling speeds a bit extreme?

jozi

Having never experienced being throttled till a few days ago i can now fully understand how crap it is to have your connection throttled :mad:

I normally get around:


And now i'm being throttled:


Thats around 2.5% of the speed i should be getting, browsing with multiple tabs is so slow i end up closing tabs and not visiting sites.

I was hoping it would be back to normal by now (throttled since monday) because they reset(ed) the cap after 30days but that doesn't seem to be the case either

It said in the email i can purchase an upgrade of 10gig for 17.97 per quarter, do many people do this? I wish they upped the cap when they upped my connection speed as well.

I'm sure im not the only one who's experiencing this.

Jozi

watty

The throttle is cancelled before 30 days I think when your traffic for the last 30 days is below a threshold.

Not many people actually use up their cap, but some of those do purchase additional traffic allowance.

jozi

I think i'm at 30 days or more now, 1st days use was 14march, thats what it looks like on the graph at least (attached).

I wish they had just increased caps as well as the speeds, i don't really fancy giving them more money something that isnt really a material item. To me, them giving me the chance to buy a bigger cap is just them wanting more money of the consumer.

I'll give them a call later to see whats going on.

kaizersoze

jozi wrote: »

II wish they had just increased caps as well as the speeds, i don't really fancy giving them more money something that isnt really a material item. To me, them giving me the chance to buy a bigger cap is just them wanting more money of the consumer.

It may not be something you can hold in your hand but data transfer costs money which Digiweb and the others have to pay for. If you need a higher limit then move to a higher package. If you continue to break your cap, you'll be throttled again.

Nehaxak

Simple enough solution, just cancel service with digiweb and move to a more reputable service provider who won't rip you off with greedy caps.

Onikage

Who is more reputable?

Throttling when you are over the limit is better than throttling when you are under the limit, charging exhorbitant excess fees, lying about unlimited caps or suspending service, all of which are common complaints about other providers.

http://www.boards.ie/vbulletin/showthread.php?t=2055132322&highlight=throttling
http://www.boards.ie/vbulletin/showthread.php?t=2055183195&highlight=suspended
http://www.boards.ie/vbulletin/showthread.php?t=2055183195&highlight=unlimited

smellslikeshoes

Nehaxak wrote: »

Simple enough solution, just cancel service with digiweb and move to a more reputable service provider who won't rip you off with greedy caps.

I'm sorry WHAT?? How can Digiweb be ripping someone off who signed up for the product knowing full well what the caps were. It's not like they keep their caps secret or anything.

Iago

Onikage wrote: »

Who is more reputable?

it's a fair point, in fact I think the only provider at the moment that doesn't enforce any caps, throttling or charges for usage is eircom. Given that they are always quick to make money whereever possible it's probably only a matter of time before that changes as well.

If you're constantly going over your cap then either move to a product to that's suitable for your requirements either a more expensive package or an offering that has no caps with another provider, or change your behaviour.

actually now that I think about it, I don't think UPC have caps do they? I've heard some bad reports of their reliability and customer service though.

So your options

1. stay where you are with modified behaviour or a higher cost package
2. move to an eircom product and pay a higher price per month but have no download cap (in the short term anyway)
3. Move to UPC (if they don't have caps) and hope that the service stays up

jozi

I was previously with BT, wanted to get rid of it when we moved house. Which has happened. I just found them to expensive, i only wanted BB but i got a phone line to pay for as well along with it.

Digiweb seemed like the best alternative, i wasn't aware they enforced the cap as strict as they do. Just browsing boards is unpleasant because it's so slow. I'm only with them a month and a week or so, cancelling isn't really an option because i'm tied to them for the next 6 months.

I couldn't get NTL or i would have, i did however get a letter from them saying the where going to be upgrading the cables in my area shortly, this was about 2 weeks after i got my digiweb connection.

I appreciate the ISP has to pay for the bandwith but when you concider there are other packages with similar speeds (just ntl really) that can offer a larger cap and in the case of ntl it's also cheaper.

EDIT: not sure if my memory serves me right but i think i had a 30gig cap wayback when a 512k connection was fast! All that seems to have changed since is the speeds have increased and the caps have come down, 1mb with BT comes with a miserable 10gig cap

admol

jozi wrote: »

I was previously with BT, wanted to get rid of it when we moved house. Which has happened. I just found them to expensive, i only wanted BB but i got a phone line to pay for as well along with it.

Digiweb seemed like the best alternative, i wasn't aware they enforced the cap as strict as they do. Just browsing boards is unpleasant because it's so slow. I'm only with them a month and a week or so, cancelling isn't really an option because i'm tied to them for the next 6 months.

I couldn't get NTL or i would have, i did however get a letter from them saying the where going to be upgrading the cables in my area shortly, this was about 2 weeks after i got my digiweb connection.

I appreciate the ISP has to pay for the bandwith but when you concider there are other packages with similar speeds (just ntl really) that can offer a larger cap and in the case of ntl it's also cheaper.

EDIT: not sure if my memory serves me right but i think i had a 30gig cap wayback when a 512k connection was fast! All that seems to have changed since is the speeds have increased and the caps have come down, 1mb with BT comes with a miserable 10gig cap

Just leave Digiweb in 5 months when your contract is up. Eircom don't enforce caps either and smart have unlimited plans if you can get it. I haven't used NTL myself but i've read very bad things on here. They do have big caps tho.

Work out what's the max amount you can download with Digiweb each day and try to stay within your limits.

Praetorian

jozi wrote: »

Having never experienced being throttled till a few days ago i can now fully understand how crap it is to have your connection throttled :mad:

I normally get around:


And now i'm being throttled:


Thats around 2.5% of the speed i should be getting, browsing with multiple tabs is so slow i end up closing tabs and not visiting sites.

I was hoping it would be back to normal by now (throttled since monday) because they reset(ed) the cap after 30days but that doesn't seem to be the case either

It said in the email i can purchase an upgrade of 10gig for 17.97 per quarter, do many people do this? I wish they upped the cap when they upped my connection speed as well.

I'm sure im not the only one who's experiencing this.

Jozi

It's definitely on the extreme side. I'm sure you find the connection borderline useless now. You could consider changing ISP to one that doesn't impose such harsh throttling.

Zoney

Great for all the folks on the network who don't go over cap. There isn't contention from all the leechers.

It's not at all bad to have always-on over twice dial-up speed service for exceeding what you've paid for. It's only cause BT, eircom etc. aren't organised enough to charge people for excess usage that it seems draconian. They'll surely start doing so at some stage.

kaimera

It's a rolling cap. Digiweb have done it the whole time iirc and throttled until you drop below the 30gigs.

Auvers

Zoney wrote: »

Great for all the folks on the network who don't go over cap. There isn't contention from all the leechers

This sort of comment is beginning to piss me off.

Have you ever suffered contention? what speed is your line? do you pay for the highest speed line? Do you think its fair to have a 30gig cap on an 8mb Connection?

Before you ask I have schedule uTorrent to download between 12-8AM so I don't cause contention, so why oh why cant we have a decent cap in this Broadband backwater.

can they not implement a fair usage allowance like this

http://adsl24.co.uk/broadband_home.php

jozi

30gig a month is not a lot when you have a 6mb connection at your disposal.

I'm quite sure it's not just leachers causing contention, what about all the people buying music/vids from itunes, youtube and that sort site's?

I've seen BT advertising that you'll be able to watch tv on your pc with their 8mb line, how long would it take to go over the cap by doing that? Not to long i imagine.

Just of the phone to Tech Support.
I didn't now your traffic quota was up and download combine
The trottling is to 128, which i am told is adequate just like it's possible to browse the net with dial up.

I'm just gonna have to work my way to under 30gig and keep it at less than a gig per day.

The guy told me they where "investigating" if they should up caps or not.

Onikage

True, 30GB U/D is not a lot for a 6MB/512KB line. In theory (NOT in practise) you could use an entire months allowance in just over an hour and a quarter. But they don't hide this fact. It is a 30GB allowance, take it or leave it. If it doesn't suit you and you want more cap, you should move to a plan that does suit you. It suits most people.

On the good side, they don't cut you off or charge the bejeezus out of you for excess.

Praetorian

This is just another way for Digiweb to make a few extra euro bucks off their customers, unless they are really short on backhaul bandwidth...

Nehaxak

Could also always do a chargeback on your credit card or cancel the Direct Debit as they're not providing the service you're paying for. Regardless of what they blabber on about CAPs and what you signed up too, it holds no basis in law and they wouldn't have a chance in hell in the courts if they decided to go down that route when you stopped paying.

Simple as this, you payed for a service, they're not providing it, you are within you rights to cancel service.

In fact, if I were you I'd also firstly complain to the Ombudsman about it and then cancel service with them.

Onikage

The OP has already identified the problem, the cap was for U/D combined.

Adey2002

Nehaxak wrote: »

Could also always do a chargeback on your credit card or cancel the Direct Debit as they're not providing the service you're paying for. Regardless of what they blabber on about CAPs and what you signed up too, it holds no basis in law and they wouldn't have a chance in hell in the courts if they decided to go down that route when you stopped paying.

Simple as this, you payed for a service, they're not providing it, you are within you rights to cancel service.

In fact, if I were you I'd also firstly complain to the Ombudsman about it and then cancel service with them.

Does that mean when I go to the pub and buy a beer, I'm within my rights to demand beer all night rather than having to pay extra when they cap me at 1 pint?

Nehaxak

Does that mean when I go to the pub and buy a beer, I'm within my rights to demand beer all night rather than having to pay extra when they cap me at 1 pint?

Given that you made absolutely no sense with that comment, I'd say yes, they would be well within their rights to cap you at one pint.

Moriarty

Nehaxak wrote: »

Could also always do a chargeback on your credit card or cancel the Direct Debit as they're not providing the service you're paying for. Regardless of what they blabber on about CAPs and what you signed up too, it holds no basis in law and they wouldn't have a chance in hell in the courts if they decided to go down that route when you stopped paying.

Simple as this, you payed for a service, they're not providing it, you are within you rights to cancel service.

In fact, if I were you I'd also firstly complain to the Ombudsman about it and then cancel service with them.

They're providing exactly the service he's paying for. You'll find your credit card company very unhappy with you very quickly if you start to issue chargebacks against companies when you have no legitimate reason to. As far as I remember, the service is paid monthly in advance in any case - just like every other telco. No payment = no service the next month.

Adey2002

Nehaxak wrote: »

Given that you made absolutely no sense with that comment, I'd say yes, they would be well within their rights to cap you at one pint.

So why is digiweb not within their rights to cap broadband when you've used what you've payed for?

jozi

It's like the price of a pint, it's way over priced for what you get.

Sure digiweb provide me with the service they advertise.

It's just unbelievably ****e having 2x dialup speeds on a 6meg connection.

Third Eye

Hi Jozi

my sympathy goes out to you. I have also been capped for the first time and have now got a nice 10kb average download speed. My speed is not even good enough to get on the Digiweb website. I have been with Digiweb for a long time and recently 'upgraded' to their phone bundle. I asked for the wireless router only to be told that it's only for NEW customers. Is it my imagination or is Digiweb customer service going downhill fast... I am very sorry that I am stuck with them for another 11 months!

smellslikeshoes

Nehaxak wrote: »

Could also always do a chargeback on your credit card or cancel the Direct Debit as they're not providing the service you're paying for. Regardless of what they blabber on about CAPs and what you signed up too, it holds no basis in law and they wouldn't have a chance in hell in the courts if they decided to go down that route when you stopped paying.

Simple as this, you payed for a service, they're not providing it, you are within you rights to cancel service.

In fact, if I were you I'd also firstly complain to the Ombudsman about it and then cancel service with them.

I'm sorry but that whole post is utter rubbish. The OP signed a contract with Digiweb saying that they would provide broadband service with a cap and he would pay for it. Outlined in the T&C's if the cap is exceeded he would be throttled. It really is pretty black and white, if the original poster canceled the direct debit, he wouldn't have a legal leg to stand on.

cgarvey

Normally this nonsense wouldn't be worthy of a reply, but it's so unbelievably misleading, that I make an exception.

Nehaxak wrote: »

Could also always do a chargeback on your credit card or cancel the Direct Debit as they're not providing the service you're paying for.

S/he paid for a service with certain terms & conditions. One of those is a clearly advertised cap. Digiweb don't hide those details. Digiweb are not in breach of any contract. Cancelling the Direct Debit would be in breach of the contract, and Digiweb would be well within their rights (as agreed to by the original poster), to recover early termination fees and other costs.

Nehaxak wrote: »

Regardless of what they blabber on about CAPs and what you signed up too, it holds no basis in law and they wouldn't have a chance in hell in the courts if they decided to go down that route when you stopped paying.

I disagree, and I'm sure the legal team that came up with that subscriber contract would too. Of course we won't know who is right, but my money is on the legal guys on this one, not on you!

Nehaxak wrote: »

Simple as this, you payed for a service, they're not providing it, you are within you rights to cancel service.

They did, and s/he's not.

Nehaxak wrote: »

In fact, if I were you I'd also firstly complain to the Ombudsman about it and then cancel service with them.

Complain to who now? Perhaps you mean ComReg, not the Ombudsman? Even so, they would not be able to do anything here; at all.

Think before you spout advice that is misleading, at best, as there are many readers here who might consider that advice to be authoritative, which it's clearly not.

Third Eye

Our broadband speeds are hilarious when compared with South Korea's where they are averaging between 50-100mb's /sec for 13 euro per month (quoting today's TechnologyGuardian Inside IT).

We've had dial-up for so long we think anything faster is great but in reality we're still in the dark ages.

Nehaxak

Lol, digiweb fanboys/employee's out in numbers

Anyway, ignore them, they're full of crap. Digiweb don't have a leg to stand on. Cancel service with them if they throttle you due to going over your cap. There is NOTHING they can do about it as THEY broke the contract in the first place by not providing you the full service you signed up for.

Also, please complain to consumer affairs and the ombudsman about digiweb's cap and unfair business practices.

Ignore comreg, don't even bother with them, they're a joke and always were, much like digiweb's service.

cgarvey

Nehaxak, if that fanboy comment was directed at me, you might want to do a small bit of homework (i.e. click on my previous posts to see I'm anything but).

As for the rest of your advice, I've already explained how that advice is poor advice (to put it politely), but you don't come across as the guy who A) knows what s/he is talking about or is willing to listen, so I'll leave it at that.

Kensington

Nehaxak wrote: »

Digiweb don't have a leg to stand on. Cancel service with them if they throttle you due to going over your cap. There is NOTHING they can do about it as THEY broke the contract in the first place by not providing you the full service you signed up for.

Also, please complain to consumer affairs and the ombudsman about digiweb's cap and unfair business practices.

Well, Digiweb do have a leg to stand on - as mentioned before, you signed a legally binding contract to receive service from them. A monthly usage limit is one of the terms of the contract, which they make quite clear both on their product information page, and in the contract itself - they'll either throttle your speed way below the speed of the package you're on, or they will suspend your account entirely. As this clause is part of the contract, which you signed if you go over your usage limit, then digiweb are simply acting on one of the terms of the contract which you signed. At no point are they acting outside of the terms. Consumer affairs, ombudsman, small claims court etc. would laugh at anyone trying to go after them because you suddenly don't agree on one of the terms for a contract you signed. Simply, if you don't like a contract, and the terms associated with it, then don't sign it! It's business, there are plenty of other providers out there to choose from.

Unfair business practice? Not really.
Unfair/illegal business practice in the eyes of the law? Absolutely not.

watty

If you buy gas, electricity, bin emptying in advance or Bread & Milk, and you use it all up, you don't get more till you buy more.

The real problem is ISPs that DON'T tell you there is a Cap, that claim "unlimited" when it isn't or state there is a FUP (Fair Use Policy) but neglect to tell you what it is and then cut you off (not even throttle).

Unless you are running torrents, iPlayer/Kontiki/SkyAnytime or zombie bot net etc, the throttled speed is better than dialup for visiting web sites.

Digiweb contract is quite clear and upfront, You pay monthly for a contented speed @ download limit. If you use it all up, unlike Mobile Phone or Bin Tags, they STILL provide you a service, although at just faster than dialup speeds. No time limit. And all cheaper than dialup.


If cgarvey is Digiweb fanboi / employee / schill, then I'm a pink elephant in a tutu smoking a cigar.

jozi

If anyone feels like acting on behalf of me and going after Digiweb, then by all means do so :cool: I don't have the time to be going after them, or any reason.

It's the speed that i'm not happy with, just over 2% of what i signed up for.

Here's the clause from the contract for those who want to read it and see they are in the right (i guess):

9. FAIR ACCESS POLICY. To ensure equal Internet access for all subscribers, DIGIWEB operates a fair access policy. Fair access establishes an equitable balance in Internet access across high speed Internet services for all subscribers. To ensure this equity, heavy usage customers may experience temporary throughput limitations during peak usage hours. DIGIWEB provides the Service on a “best effort” basis and does not guarantee upload or download speeds. Further, all services are subject to a Trafic Quota which is the sum of the upload and download trafic generated during a 30-day period. The Quota level for each service varies and is displayed with the Service details at www.digiweb.ie and may be modiied from time to time. Accounts which exceed their quota may be restricted or suspended without notice, however DIGIWEB will endeavor to advise of such actions, and may provide web-based information to the Subscriber to review their usage level. Metro Lite accounts running in excess of the permitted Trafic Quota will have the option to subscribe for additional quota, upgrade to a suitable service level, or have internet access restricted until the account returns within quota.

And, I signed up to 3mb metro which was then upgraded to 6mb within days of getting it. The speed got upgrade, not the package (imo).

As for cancellation, if i do so before my contract (12 months) runs out will cost me 3months service.

Other digiweb users: When did you sign a contract? Only thing i remember signing for was when the guys came to install the receiver is signed of that it worked.

watty

Ordering & paying is legally binding acceptance of the contract.

um7y1h83ge06nx

Some comical comments here.

I really would be careful on the whole chargeback thing, it could get messy.

I'm with Digiweb Metro, and would love no cap, but I decided to go with Metro, with the knowledge that there is a 30GB traffic limit on a rolling 30 day window.

I might not be completely over the moon with the T&Cs, but I'm aware of them and I signed a contract to agree to them.

milkerman

OP Do you realise that your 'throttled' speeds are better than many customers get on 3 mobile fraudband?
Broadband access is a bit like an ordinary phone bill, you pay in proportion to the amount of use. At least they didnt cut you off.
BTW Any word when the Digiweb mobile bb is being extended to us in the sticks? Look into yer crystal ball there Watty.

watty

Hmm...

It's a bit cloudy today in the Crystal Ball ...

I can see a wonderfull lattice of backhaul and spiky masts. But my Bat's Eye view is too high in the Sky to read the exact date.

pwd

it's a fair point, in fact I think the only provider at the moment that doesn't enforce any caps, throttling or charges for usage is eircom. Given that they are always quick to make money whereever possible it's probably only a matter of time before that changes as well.

eircom will not enforce caps:
There is a security issue that means a large number of eircom users have people leeching their broadband. There's no way to determine whether the cap is being exceeded by the user, or if it is being exceeded because of people leeching their connection. All enforcing a cap would do would be to draw attention to eircom's security vulnerability which obviously is not in eircom's interest.

watty

Eircom *WILL* enforce caps as they get more higher speed users. The security issue is already well publicised. (I can see 2 WiFi points on scan with default eircom SSIDs from my bedroom. 6 access points in all, only 2 using WPA, when my own is off).

jozi

It's been nearly a week now! I'm 700mb away from being at 30gigs, how much under 30gigs do i have to be for the throttling to be lifted?

spartacus93

"below 80% of your usage limits"

did ya not get the email?!

Praetorian

watty wrote: »

Eircom *WILL* enforce caps as they get more higher speed users. The security issue is already well publicised. (I can see 2 WiFi points on scan with default eircom SSIDs from my bedroom. 6 access points in all, only 2 using WPA, when my own is off).

Isn't it a lot offtopic to be commenting on Eircoms possible plans / problems in a Digiweb throttling thread?

Come on Watty just admit this is a way to make a few extra euro off your big users or are those small few really close to actually bringing the Digiweb network to a crawl?

lucernarian

I think having to wait for usage to fall below 80% is unwarranted. Waiting for it to fall below 90% would be enough to get the point across...

And far from eircom enforcing caps, the Gigabit and 10 Gigabit connections being brought to over 200 exchanges will substantially alleviate the contention problem that's particularly severe in areas with lots of commuters.

I'd say that in Digiweb's case, they have nothing like fibre gigabit supplying most of their metro or FWA sites.

watty

Praetorian wrote: »

Isn't it a lot offtopic to be commenting on Eircoms possible plans / problems in a Digiweb throttling thread?

Come on Watty just admit this is a way to make a few extra euro off your big users or are those small few really close to actually bringing the Digiweb network to a crawl?

Not when others bring up the topic.

Google Kontiki, BBC iPlayer, Joost, Comcast P2P and tell me ISPs will keep advertising or selling unlimited.

Digiweb does have Gigibit fibre, but I can't comment on how much as I don't work with it and that would be commercially sensitive information. Digiweb also has their own Microwave links with more capacity than the head ends can eat to allow expansion. Hence Digiweb has not got the severe contention problem you mention.

Could it be something to do with being up front about what is being sold and then managing it as an actually fair, Fair Use Policy?


Eircom has a lot of backhaul other ISPs could use if it was priced at European levels. But there are eNet MANs not connected because the price is so high.

I'd have thought it unlikely that there are 200 exchanges with severe contention. I'd have thought the 10Gbit is for eircoms IPTV plans ( you need that to do current speeds and add TV for 500 users). IPTV needs about 100 times the backhaul capacity unless you put all the playout servers in the exchange. Then the backhaul is independent of number of users and depends on number of channels.

lucernarian

I can only report on what I, along with some of my neighbours, have experienced on Digiweb FWA, which is a general slowdown from the early afternoon onwards to 1am. Speeds used to pick up at about midnight to slightly better than the equivalent eircom package but now the jump usually happens nearer 1.30am.

Oh and I never mentioned anything about 200 exchanges suffering from severe contention. Just that 200 sites are being provisioned with gigabit speeds of some sort over the next few years, and that there are exchanges with contention problems among them.

I can't see too much point to download/upload caps if there is a service which has more than enough backhaul to meet needs, unless the backhaul pricing is highly dependent on traffic usage??

watty

:: The investment in backhaul has to be paid off.
:: All ISPs have to pay for all data in and out from them to the rest of the network.
:: Any rented backhaul may be priced per megabyte
:: FWA (3.5GHz) is quite different to Metro and may not even be the same technology in all areas. The FWA 3.5GByte speeds have not been upgraded and the majority of Digiweb Wireless would be on Metro.
:: Without throttling very heavy users on a rolling basis all users would see much more slow down on the "air interface" from the FWA 3.5GHz mast. Comreg sells spectrum from a very limited "pie".

The ESB has enough cable to meet "backhaul needs" from the local substation, should they just charge a flat rate and let people "eat as much as they like"?

The Caps also manage basestation contention which is much less flexible on ALL FWA systems than Cable, DSL or Metro. Some other operators FWA go so slow that a Cap is not needed to manage contention, or the modems can't be individually throttled, so all are slowed badly by a 5% heavy users.

Caps thus exist for two reasons, (1) to give everyone (not just 5%) a fair slice of the spectrum pie and (2) to reflect the real costs of traffic, hence on Metro you can purchase extra traffic.

jozi

80% thats going to take ages!


I'm at 3.8 gigs in the last 7 days, 6 days throttled, only now am i coming near 30gigs (30.49) and i was 4gig over the cap when i got throttled.

It's going to take a another week to get to 24gigs. I dont think being throttled for over a week can be called "fair usage".

this sucks

Third Eye

hi again Jozi

As a fellow capped person I would have to agree with you that it's harsh. I have been with Digiweb a long time without even realising there was a cap and then out of the blue I was hit with the cap without even knowing what was going. It would be better to get an email to say you are about to go over your cap rather than one after when the damage is already done. A tsunami warning system would be good. Then again, it's probably a nice little earner. My very first cap is taking about three weeks to reduce. Now at 28 gigs...only another 10 to go!

spartacus93

Third Eye wrote: »

I have been with Digiweb a long time without even realising there was a cap and then out of the blue I was hit with the cap without even knowing what was going. It would be better to get an email to say you are about to go over your cap rather than one after when the damage is already done. A tsunami warning system would be good. Then again, it's probably a nice little earner.

They do send out an email... When you're approaching your limit you get a warning.

rmacm

Yep I had Metro for ~2 years while I was living in Limerick and anytime I got near the 30GB limit on the package I had at the time I got an email about it. Third Eye I'm not sure how you couldn't know there was a cap on your package, from what I remember it is stated in the terms and conditions of the package and I just checked the Digiweb website there and each package has a traffic quota listed.

WizZard

Does nobody remember the halcyon days of DSL extra charges, e.g. 20c per megabyte over the cap, and no notification at all (except €2000 broadband bills)? IIRC this board was full of "ZOMG if only they throttled my speed rather than charge me more". Now that is what's happening and still people are not happy.
Unlimited bandwidth is not an option, and anyone who claims it is is being creative with the truth. All ISPs that offer "unlimited" bandwidth have a Fair Use Policy which allows them to terminate your access and/or charge you more if you abuse the service. Note that the definition of abuse if defined by the ISP and not the end user.

I don't understand how people can accuse Digiweb of making more money off this? If you need more than the allocated cap then surely you can just buy more. So the person who accidentally goes over the cap is not charged extra, but the person who regularly wants to use more pays more. I'm not sure you can get fairer than that system.
Personally I think that the cap should be larger for the speeds provided, but that's another, different argument.