Unfair cap problem !

ODD-JOB

I got myself a problem now,
basically, my sister and I bought a wireless router for my Ma for mother's day......ok.
I was trying to set it up and all , newbie to this set-up. Anyway , Somebody in the area that could pick up our signal downloaded like 29G in less than 24 hours !! I got an email from bloody Digiweb to say i'm been slowed down.
I am currently on like a dial-up speed. I cant open heaps of webpages, a 5 min youtube clip takes about 40 minutes to download. BTW .. i dont use the torrents sites or anything anyway.

I checked my usage chart and each day is always about half a Gig , apart from like last Wednesday which was 29G.

I have since plugged the wireless thing out , and Digiweb wont re-speed my connection until i hit under 16G over a 30-day period..
the thing is , i have to wait for 4 more weeks until that offending day is out of the 30-day bracket.

I havent been on to Digiweb yet cause its a bank-holiday weekend. What should i expect ?

I cant afford to loose my broadband for a month.

paulm17781

Half a gig per day is a lot! Put WPA on the router, then use it again.

Creamy Goodness

it's not unfair at all, it may come as a surprise to you but you are the one responsible for what happens on your broadband line.

ODD-JOB

Thanks for the swift reply,
Ummm.... you'll have to explain to me what a WPA is ?

So am I responsible for some-elses downloads , whatever the 29G was .
Im guessing its on my account so I am being attributed as the downloader.
If so should i be notifying Digiweb ?, incase the content wasnt safe ?

I suppose this is quite a regular thing , as my old mate was able to hook jer laptop up to her neighbours account, or so I am led to believe

ODD-JOB

Cremo wrote: »

it's not unfair at all, it may come as a surprise to you but you are the one responsible for what happens on your broadband line.

Is tone is a little bit nasty there Cremo, ?
I am accepting that i couldnt set up the wireless thing right , cause i dont really know my in's and out's regarding broadband.
I just think it's unfair on me to be hoodwinked by some oppurtunist in my area.

At the end of the day , it's not the end of the world, and I wont loose any sleep over it.

AlmightyCushion

ODD-JOB wrote: »

Thanks for the swift reply,
Ummm.... you'll have to explain to me what a WPA is ?

It's a type of wireless security. This will help prevent people using your line.

ODD-JOB wrote: »

So am I responsible for some-elses downloads , whatever the 29G was .
Im guessing its on my account so I am being attributed as the downloader.

Yep

ODD-JOB wrote: »

I suppose this is quite a regular thing , as my old mate was able to hook jer laptop up to her neighbours account, or so I am led to believe

Regular only for people who don't secure their connection properly.

jor el

ODD-JOB wrote: »

Thanks for the swift reply,
Ummm.... you'll have to explain to me what a WPA is ?`

Enable security, WPA-PSK preferably option on the router.

So am I responsible for some-elses downloads , whatever the 29G was .
Im guessing its on my account so I am being attributed as the downloader.
If so should i be notifying Digiweb ?, incase the content wasnt safe ?

You are responsible for your connection, and since you put an unsecured, or poorly secured WIFI router on it then yes, it's your responsibility.

I suppose this is quite a regular thing , as my old mate was able to hook jer laptop up to her neighbours account, or so I am led to believe

Anyone can use an unsecured connection, no "hacking" needed. If it's an eircom router with the out of the box WEP security then it can be cracked with the aid of a simple program in about 2 seconds. Even if you use the best security available and someone cracks it, you'd still be responsible.

ODD-JOB

Thanks Acushion....
Ill google it and find out more,
also Cremo , I didnt choose my words very well when selecting a title.
I can see it being a bit misleading.

ODD-JOB

Thanks Jor el ,
Im going to phone digiweb to find out what was downloaded that day !

BTW ,... outside my workplace in Dublin city centre,... I often see people pull up their car/jeeps at the phone box outside.

One day, when a truck was arriving to unload, i asked the occupant in the jeep to move up a bit , and he was saying he can only move up so far as he would loose his connection to the lap-top that was resting on his legs !
He pulls in there sometimes when he needs his emails on the go.

AlmightyCushion

ODD-JOB wrote: »

One day, when a truck was arriving to unload, i asked the occupant in the jeep to move up a bit , and he was saying he can only move up so far as he would loose his connection to the lap-top that was resting on his legs !
He pulls in there sometimes when he needs his emails on the go.

Most (if not all) eircom phoneboxes have wifi internet access. It costs a certain amount an hour but if you have your broadband with eircom it's free to use.

Creamy Goodness

i wasn't trying to be harsh really, but it's just there are countless thread here every month with the same situation and people think they should be totally innocent because it wasn't them that downloaded the data.

just read up on WPA-PSK enable it on the router and count yourself lucky it was kiddie porn the person was downloading.

AlmightyCushion

Cremo wrote: »

count yourself lucky it was kiddie porn the person was downloading.

Eh, come again Cremo.*


*pun intended. :pac:


It's actually pretty easy to implement wpa security on a router. Should only take you a minute once you know how.

jor el

And use something like this to generate a password of random characters. Makes it harder for people to crack, especially when you know you have a leech nearby who probably won't be too happy about loosing his free internet.

Creamy Goodness

you know what i meant AC .

actually does anyone have a link to that website that shows you how to setup a server that if someone gets onto your wireless network it renders all the webpages upside down?
i can't seem to find the link

PogMoThoin

Cremo wrote: »

actually does anyone have a link to that website that shows you how to setup a server that if someone gets onto your wireless network it renders all the webpages upside down?
i can't seem to find the link

You mean this I'm considering opening my network and doing it

ZeRoY

ODD-JOB wrote: »

I got an email from bloody Digiweb to say i'm been slowed down.
I cant afford to loose my broadband for a month.

What do you think they are, clearvoyant? Also is it your "ma's" broadband or yours?

is_that_so

ODD-JOB wrote: »

I got myself a problem now,
basically, my sister and I bought a wireless router for my Ma for mother's day......ok.
I was trying to set it up and all , newbie to this set-up. Anyway , Somebody in the area that could pick up our signal downloaded like 29G in less than 24 hours !! I got an email from bloody Digiweb to say i'm been slowed down.
I am currently on like a dial-up speed. I cant open heaps of webpages, a 5 min youtube clip takes about 40 minutes to download. BTW .. i dont use the torrents sites or anything anyway.

I checked my usage chart and each day is always about half a Gig , apart from like last Wednesday which was 29G.

I have since plugged the wireless thing out , and Digiweb wont re-speed my connection until i hit under 16G over a 30-day period..
the thing is , i have to wait for 4 more weeks until that offending day is out of the 30-day bracket.

I havent been on to Digiweb yet cause its a bank-holiday weekend. What should i expect ?

I cant afford to loose my broadband for a month.

Call them.

29GB in one day is pretty difficult to achieve and suggests a possible problem with the server calculating your usage. I had a problem with Digiweb recently when their servers went down and I "used" 6.5GB in less than 12 hours. When I called the tech support, although he was helpful he knew nothing , but understandably gave me the wireless line anyway. I have WPA set up. You should look at the router manual or go online to figure out how to set up WPA.

Then last week I got a call from them apologising for an error in one of the servers that calculated usage and I was reset to zero as a result. This is not the first time this has occurred. On two other occasions I "used" 10GB in 24 hours, despite the fact that I only enable wireless when I need it.

ODD-JOB

Funny now, I have a suspicion whomight have managed to download 29.75gb in one day.

There are a gang of Romanian , and all other creeds and foreginers living in a newly rented house beside us, now...... before you say it Im not beiing rascist, it's only a suspicion ! And its not because they're Romanian, its because :
They got a downstairs room fitted out with heaps of moniters and equipment .
They almost always have the curtains shut tight with black blankets behind apparently, theres also some surveliance screens or something.
My guess is that they're just pirating stuff , but Im not actually a nosey neighbour or anything.

I dont mind them doing whatever they want , but i am a bit concerned if they're using my account.

AlmightyCushion

I'm sure if they are pirating stuff they would have their own broadband connection.

Axwell

Did they get the room fitted out the same day your usuage was 29GB? Are they using the surveillance equipment to watch your every move and see when you arent online?
I mean cmon this is just you looking for someone to blame for using your account. Your concern shouldnt be with them using your account, it should be that you didnt take the necessary steps to prevent it from happening. Unfortunately the only person the blame is yourself and i cant see Digiweb seeing it any differently. If someone leaves their connection open to the world people are going to use and abuse it.As people have said set up WEP or WPA protection so that a key is required to get access to your connection from now on.

ODD-JOB

Yeah.......
I dont know what they're doing, like I said , "im not nosey",.... I just happened to notice . There's something up anyway, cause nobody's actually living in it .
Anyway , there much more interesting news for me , cause a neighbour of ours has large marujuana plants at least growing at the windows !!

BUT BACK TO THE BROADBAND ...... I dont really care about too much.
What Im going to do is pay for an increase to the 40gb limit for 30 days.
Now, its also going to be faster , such as 3mb speed.
Im also going to find out about the security aplication before i switch the wireless router on again !

And to whoever asked earlier :
The broadband is mine and the wireless is my Ma's.

PogMoThoin

Its pretty impossible to download 29Gb in a day, I mean like what speed is your connection? Sounds like a glitch to me.

jor el

PogMoThoin wrote: »

Its pretty impossible to download 29Gb in a day, I mean like what speed is your connection? Sounds like a glitch to me.

Running at 3Mbps, flat out for 24 hours, you could download 32.4GB, not including your corresponding upload (which may be included in your allowance) for all that download, which would probably amount to another GB or so. So yes, it is very possible to download 29G in one day.

As is_that_so says, it could be an error in Digiweb's counter, but it's not impossible to achieve.

watty

Upload is included too, so more than 36G Byte technically possible in one day. Difficult though. It does sound unlikely you would do 29Gbyte in one day.

vibe666

maybe it was a concerned neighbour who stumbled upon your open wifi and in order to educate you about the error of your non-encrypted ways kindly downloaded a bunch of linux ISO's using your connection to highlight it to you so you did something about it.

it would have to be direct downloads from heanet or similar to use that much, I doubt you could get p2p to generate that much traffic in such a short time.

inforfun

So you are going to upgrade to the 3mb?

That means you were on the 2mb at the time the 29gb was taken?

Sounds pretty impossible to me to DL 29 gb in 1 day on a 2mb line.

I dl 3gb in 1 hour on a 6mb line, from newsgroups. On a 2mb line that would give you 1 gb an hour.
And that only if they have used newsgroups, on torrents you will never have full speed for 24 hours.

I would check with digiweb and, yes.... secure your wireless.

AntiVirus

For a handy guide on how to setup security for your wireless router use the link below and select your router.

Portforward Wireless Security Setup

supervixen

inforfun wrote: »

So you are going to upgrade to the 3mb?

That means you were on the 2mb at the time the 29gb was taken?

Sounds pretty impossible to me to DL 29 gb in 1 day on a 2mb line.

I dl 3gb in 1 hour on a 6mb line, from newsgroups. On a 2mb line that would give you 1 gb an hour.
And that only if they have used newsgroups, on torrents you will never have full speed for 24 hours.

I would check with digiweb and, yes.... secure your wireless.

As many mentioned above, I would log a technical case with them to check the download counter, no harm in doing so........:):)

ODD-JOB

Well, i only plugged the wireless in for about 5 hours as far as i know.
Yes im on a 2mb dsl package.
I rang digiweb and told them i'd pay the extra 14 euro a month to get over the problem , ..... still havent speeded my connection (2 days later)
I emailed their upgrades dept. this morning , saying i want to be upgraded to the next package.
still no joy tonight , Im glad now that they wont take my money , cause it obviously is a fault of theirs !
I wonder if I email them to confirm i do not want the requested upgrade , will they finally apply the upgrade ? ! such is my luck !! paffh !

I really dont have the time between 9 am - 6pm to wait half an hour on somebody to take my phonecall...
It's so hard to find efficiency in any service in this country, I might just cancel after 5 years , and go with Smart .
They seem to be very well thought of in here


Also One more question ,...... I am doing a speed test .
The ping number is 66 and the download is between 5kbps and 14kbps.

can anybody explain to me exactly what that means ?

TouchingVirus

If it was download only then on a 2mb line you could only get ~21GB per day. So clearly there was significant uploading too

Ping is the number of milliseconds it takes for you to "say hello" to another computer and for you to receive it's reply. Low pings are best

You're on a 2mb line I'd want to be achieving speeds of 1500-2000kbps to be happy with it

ODD-JOB

and what would you expect an average ping number be as a matter of interest,
Im trying to find out if my ping is really slow or normal or whatever.

zilog_jones

Your ping is grand. Are those download speeds kilobits (kb) or kilobytes (kB)? If they're bytes those are awful speeds you're getting (barely better than dial-up), and if they're bits it's even worse - you could get a 14.4kbps modem in 1991!

Nehaxak

If you have other ISP options available to you then I would highly recommend not even giving Digiweb a second chance or bothering anymore with them in any way at all. Dump them and take your business elsewhere. Once bitten and all that as it just does nto seem possible to download that amount over a 24hr period on the connection that you have.
Stinks of either underhanded tactics by them or just plain ineptitude and inability to manage their own networks and services. Amateurs, dump them, move on elsewhere, forget about them.

As for your wireless and security, yeah it is true that it is your responsibility but not everyone has the technical know-how or savvy to figure it all out so you should be excused on that point with everyone else really.

Oh and I reckon it's just Al Queda in that other house, nothing to worry about... sleep well.....

nilhg

I think you should PM nehaxak and find out who his ISP is, and join them. That way when his speeds go to s**t every evening he will know at least one person to blame, while the few of us who are still with Digiweb can still enjoy decent speeds 24/7 because they poactively manage their network.:rolleyes:

Nehaxak

nilhg wrote: »

I think you should PM nehaxak and find out who his ISP is, and join them. That way when his speeds go to s**t every evening he will know at least one person to blame, while the few of us who are still with Digiweb can still enjoy decent speeds 24/7 because they poactively manage their network.:rolleyes:

That's not a problem, I'm with IBB and I've not a bad word to say about them at all. I get full 3mb speed both ways 24/7 and although I don't abuse the service myself by downloading many video's etc., online - I have never had a problem in the past with them when I have been using 4OD or similar.

Torrents seem to be shaped and fair enough, no probs here with that as I'd use newsgroup access to get the latest episode of whatever TV series I'd be interested in. Otherwise I have yet to see the bandwidth either slow down or have any restrictions imposed on me and I've been with them near to 3 years now at this stage.

Speed has never gone tits up either, unless there was a problem with the high site in which case a call to IBB engineers (I have their mobile number, nyah nyah!) usually gets the problem fixed within a half hour if it's not too serious or in the worst case, the next day. That and I can only remember problems of that nature happening maybe about 5 times in the past 3 years.

I have low latencies, typically 25ms minimum in World of Warcraft upto a max maybe of 80ms sometimes at peak times in the game.

I have VOIP running with Blueface over IBB perfectly fine along with a standalone internet radio streaming stations to the kitchen.

So whatever, not a problem at all here with IBB and would gladly recommend them to anyone looking for an uncapped service.

I couldn't care less about the "excuses" put forward for caps, it's all a load of crap. Another rip off in rip off Ireland.

inforfun

Nehaxak wrote: »

I couldn't care less about the "excuses" put forward for caps, it's all a load of crap. Another rip off in rip off Ireland.

So true that last line. Currently on a 40gb cap on a 6mb line with out good friends UPC.
Their website mentions now "faster speeds this summer"
Really usefull to get even faster through my 40 gb....

OP, you called your isp already?
Just curious what the exact cause fo your problems are.

AntiVirus

inforfun wrote: »

So true that last line. Currently on a 40gb cap on a 6mb line with out good friends UPC.
Their website mentions now "faster speeds this summer"
Really usefull to get even faster through my 40 gb....

OP, you called your isp already?
Just curious what the exact cause fo your problems are.

With the higher speed you'll get a 120GB cap

Moriarty

Nehaxak wrote: »

Speed has never gone tits up either, unless there was a problem with the high site in which case a call to IBB engineers (I have their mobile number, nyah nyah!) usually gets the problem fixed within a half hour if it's not too serious or in the worst case, the next day.

Wow, they must love you.

ODD-JOB

Im really annoyed now .
Pretty blunt in saying it was a piggy-back.
I asked was it possible to download 29gb on 1 particular day with a 2mb connection , and they said yes.

apparently the email i got to say the cap limit was overdrawn , they say "to fix this problem immediatly" - you can upgrade to the next package.
they provide an email address that dosent exist.
"upgrades@digiweb.ie" dosnt actually exist.
I was transfered to another line to discuss the large download but there were another 5 people ahead on the queue.
I had to hang up before anybody took my call, at this stage my workplace was closing and the building was being locked up for the night.

i rang again to be told i have to write to "sales@digiweb.ie"

I am now paying 44 euro for a service i dont really need (i dont use torrents or anything)
I got the email today to say that my upgrade has been applied.
My internet speed is now between 9 and 11 kbps !!!!

This is a shambles !
I was also told to downgrade my package will cost me 30 euro.

I only signed up to this crazy price in order to fix the problem of slow download speeds.
I am going to ring up tomorrow (if they're open?) , and ask for an explanation.
Im not a fussy person or anything generally, but i will cancel my contract with them immediately if I dont get a genuine and fair response.

The competition is too good to be messed around like this.

I am going to set-up my old dial-up connection meanwhile, incase it is faster.

ODD-JOB

http://www.speedtest.net/result/252223578.png

ODD-JOB

Hi xxxxx

This upgrade has been applied.
As regards the speed upgrades, this will depend on the area you live in and the ability of your line to support higher speeds. We don’t have any definite information on your connection at present, however now that you are on a 3Mbps package, we would anticipate that this could significantly increase, up to double or more of the present speed.



Regards,

xxxxxxxx
Digiweb Technical Services

Lafortezza

I'm having almost the exact same problem as you,
http://www.boards.ie/vbulletin/showthread.php?t=2055263934

ODD-JOB

Yes , only I have paid to have it fixed !!!!
signed up to 44 euroo a month , and it still isnt fixed.
Now they'll want another 30 euro just to go back to my old package.

Total bulls&&&& Digiweb ,.... sort it out !!

ODD-JOB

Hey ,.... Now my graph has changed !!! ????? its now an 8-day graph , that isnt anything like my download graph !

Can anybody else see that ?

the graph keeps on changing appearance ! anybody know why?

take a look at it now , and take a look at it in 2 minutes (refresh)and i bet it will be different without being edited lany later than 9.05 !

gurramok

I've last day, last 7days and last 30days graphs on metro. Somehow it dont tell me how much i've transferred in the graphs over the last 30days, it just gives bandwidth rates.

As with other thread i reported, it has mine as zero activity from midnight Friday through all day which is not correct as i downloaded overnight for a few hours.

Something fishy is going on alright.!

Lafortezza

gurramok wrote: »

I've last day, last 7days and last 30days graphs on metro. Somehow it dont tell me how much i've transferred in the graphs over the last 30days, it just gives bandwidth rates.

As with other thread i reported, it has mine as zero activity from midnight Friday through all day which is not correct as i downloaded overnight for a few hours.

Something fishy is going on alright.!

Unfortunately I think Digiweb's cap and download control is all automated. So even if there's a problem with their system and we are not over the limit then our connections will still be restricted.

RoyalMarine

just to add to this, i drove around my town a few weeks ago with my laptop on, and i picked up 393 wireless network's.

84 of them were secure with sufficient wep keys and the likes.

the rest were unsecure.

ODD-JOB

Just a quick note to say that my download speeds are back to normal,
Maybe even quicker than ever.
I never had to make that phonecall to complain,
so im happy again !
I dont care about having to pay the extra,..... theres not a service in this country that isnt trying to rip you off anyway !! and I always still feel that the internet is fantastic value if you use it a lot !

Little-Devil

ODD-JOB wrote: »

Just a quick note to say that my download speeds are back to normal,
Maybe even quicker than ever.
I never had to make that phonecall to complain,
so im happy again !
I dont care about having to pay the extra,..... theres not a service in this country that isnt trying to rip you off anyway !! and I always still feel that the internet is fantastic value if you use it a lot !

Did you download 100G this month? just wondering curious to know if they have maybe targeted people who take the pi**? downloading 100G or is everyone who goes over there limit? My mate is with BT and says he has gone over his 30G limit still getting perfect speeds this morning

ODD-JOB

no, never .
it said i downloaded 40g or so.
i probably would never have downloaded more than 6 or 8 gig a month.

that graph is crazy in my earlier post. every time i refresh the page here ,...the graph takes on a different reading !!!!

i cant explain it !

Little-Devil

ODD-JOB wrote: »

no, never .
it said i downloaded 40g or so.
i probably would never have downloaded more than 6 or 8 gig a month.

that graph is crazy in my earlier post. every time i refresh the page here ,...the graph takes on a different reading !!!!

i cant explain it !

I thought you were with BT and it was throttled like others. I'm with eircom and have gone over my cap by a 1G or so, but never downloaded 100G.

Can anyone who has managed to download this amount post what they download? ie> music, films etc. 100G works out at over 3G a day. Just curious to know how someone can manage it.